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    3.4 (5 reviews)
    Closed 2:00 pm - 8:00 PM
    Updated 2 months ago

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    Emler Swim School - Spring-Klein

    Emler Swim School - Spring-Klein

    4.0(11 reviews)
    6.9 mi
    Established in 1975
    Kid friendly

    My son has been coming to Emler for just about a month and loves it. He looks forward to Saturday…read moremorning classes. He had taken swim lessons before as an infant but we are starting back up at 7 years old. I feel this is an incredible value, 30 minutes weekly is ample time for my son and others in the area are just 20 minutes. His teacher Michelle is amazing! She's very caring and makes the pool even more fun for the students. They really are team oriented and you can see managers or other staff jumping in to help instruct, if needed. The facility is very clean and staff are incredibly friendly and helpful. Last week it was raining and the woman at the front desk was even escorting families without umbrellas to and from their cars. Come on now! That's some great service! The changing rooms, pool area, restrooms, and waiting area are all clean and comfortable spaces.

    My wife and I brought our 3-year-old daughter here to start swim lessons…read more The package we got covered several months and it was $382 that we paid upfront.  We were pleased for about the first month and a half, and my daughter appeared to be catching on with her lessons well. Then we needed to call out because she was sick.  The staff told us that a makeup class would be an extra $5 charge.  We disagreed with this because it encourages parents to bring in sick children during a pandemic so they can avoid paying any money extra than the money they paid initially for the package. My wife called and talked to the school, and then also emailed a manager to see if there was anything they could do to waive the fee.  Neither call was productive, they informed us that that's how their business model works, but they still expect parents to keep their children home if they're not feeling well.   Initially when we signed up we were told there was a $30 military discount that was supposed to waive the application fee.  They charged us for this anyway... and we didn't catch it until we saw it was taken out.  When we had asked them about this, they said that they will still have to charge us a transaction fee of $11 to send the money back to us. Even though it was their mistake. So we never really got a military discount. Even though we were promised it. The lessons are 30 minutes a piece, and they are divided up on how many children happen to be with that teacher, up to three. Which would indicate that the child receives between 15 minutes and 10 minutes of Hands-On instruction during each lesson. To summarize..   -They promised us a discount we never got... -Charged us for a make up lesson when we kept our daughter home sick. -$382 / 18 lessons equals $21.22 per lesson, covering 10 to 15 minutes of Hands-On instruction. Overall, terrible value for the money and an inflexible company that uses poor business model puting children's safety and health at higher risk. also. There's a sign posted in the school that says "if you are not satisfied with today's lesson another will be provided for free" then why do they keep trying to charge us more money? Review edited to take off one star. After seeing emler's response. They stated that they would give us a military discount and then they changed the business arrangement once they had our money. Their review does not apologize, or try to resolve any issue. When discussing the $5 penalty for rescheduling a class. They claim that they do it to maintain "schedule integrity". Their integrity is worth $5? There is a pandemic happening and we are talking about the safety and health of our kids.

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    Emler Swim School - Spring-Klein
    Emler Swim School - Spring-Klein
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