I love coming to AMC 14 in Irving and the theater itself was clean with great popcorn and drinks…read more The movie experience is always solid. This visit was a bit frustrating though. There was no one taking tickets when I walked in after buying mine at the machine. An employee then told me to wait in the snack line, which took a while and caused me to miss most of the previews. Customer service could definitely be improved. Still a good theater overall, just hope they fix the entry process.

I've been to this AMC several times and honestly it's a bit hit or miss. Sometimes the theater is…read morevery clean, but other times not so much. I guess it really depends on the day. The place is older, and the carpet can have a bit of a musty smell. Same with the bathrooms, they're pretty outdated and not always the cleanest. That said, the recliner seats are super comfortable and definitely the highlight. Snack options are pretty standard. I do wish they had more snack options, but they have all the basics like popcorn and drinks.

I love this movie house... I love this movie house ...I cannot say that enough. And it has nothing…read moreto do with the movies even though they have a fantastic mix. It's the people. I called them to get some information about when a movie would be shown and the gentleman that helped me gave me more information than I asked for and but it was helpful and needed. Then we went to the theater and we were greeted with a huge smile. Then before the movie started we ordered and the server throughout the movie was the best server. She took care of our needs and even more. Then there was a problem with the billing and I was overcharged accidentally. It happens. How you judge the situation is how was handled. It was handled immediately with grace and respect and I could not have been more pleased. This will be the only theater I ever go to.

We bought tickets for Easter to see Hail Mary! Great movie but poor experience. We've been going…read moreoff and on for the last 7 years and supported when they closed and re opened. First time since they went to scanning QR code for food and drink vs ordering in person or on the sheet of paper. QR code was not easy for us or the other couple we were with. We ordered first and got our drinks last and two separate times . No notification, unless in very small print, that automatic 18% and if you don't close out your tab (not easy) you'll be charged an addition 5%. We sat on the second to back row as we know from the past, the back row does not recline. Our 5 seats in a row did not recline. After the show we talked to the person at the desk and he showed no sympathy or concern for our experience. We asked how we could know what seats in the future do not recline and he said he didn't know . Because there was no concern about our experience, not sure if we will come back again. In addition their bar/ tap room never seems open. When they are the bartenders are fine but just hours not predictable. When a struggling business doesn't care about the customer, why give them return business.

Very nice, it wasn't handicap parking all filled, so they let me out in front, a worker came out,…read moreasked if I needed assistance, I told her was waiting for someone, That was nice, not to mention the food court discounts was explain to us, Thank you 4 kindnesswill definitely come again!..

Everything!! Went to get our own drink at the bar and asked for a cocktail and a glass of ice…read morewater. Bartender couldn't spare a glass for ice water, but offered a dentist spit cup size plastic cup for water or he could sell me an 8 dollar bottle of water. No, thank you!! We will not be returning!! The 1 star is just to get it rated. I would give it negative stars.

Still my go-to theater, I always get the DBOX seats. The motion-enabled seats make you feel like…read moreyou're in the movie, sure you pay more for the seating, but it is worth it. I always get the child's popcorn box: mini popcorn, fruit snack, and a drink. It isn't too much, and satisfies the "popcorn and a movie" mood. The theater is always clean and well-kept, and the staff are always professional and courteous.

I've been to this Cinemark in Grapevine a handful of times now and it's become one of my go‑to…read morespots when I just want a casual movie night. The theater is clean, the seats are comfortable. The XD auditorium really does make a difference when you're watching something action-packed. Concessions are nothing fancy, but the staff has been great and quick every time I've gone. Bathrooms and common areas are well kept. This Cinemark offers a bit more luxury compared to other movie theaters in the area. For the price and convenience, it's a solid choice in the Grapevine and surrounding area. 4.25 stars - decor is a bit outdated.

Food service was fast and everything was spot on! Chicken quesadillas are greatness!read more

I recently visited Cinépolis Movie House & Eatery and, while I truly enjoyed Wuthering Heights, the…read moreoverall dining experience was extremely disappointing. When we were ordering, we initially chose pizza only to be told there was no pizza available at all. We then ordered espresso martinis and were informed 30 minutes later that regular espresso martinis were unavailable and only chocolate espresso martinis could be made. Then, an hour into the movie, we were told they were out of those as well. We also ordered chips and queso as an appetizer, and the chips were very clearly the "bottom-of-the-bag" scraps -- broken pieces and crumbs rather than fresh, full chips. It felt careless and unprofessional. For a premium movie dining experience, I absolutely did not get my money's worth. The constant out-of-stock items and poor food quality disrupted the experience and made it frustrating rather than enjoyable. Unfortunately, this has completely turned me off from returning to a movie dining experience in the future.

Great theater! Excellent service, and bartender Joe was absolutely amazing! Loved!! Will attend…read moreagain.

Over all the experience was okay. We weren't impressed especially when it came to the prices on…read morefoods and drinks. The seats didn't recline which was a big no for us. It did smell in there and you could tell they used spray to mask the smell. The service was fine and staff were friendly though. If you're a drinker, they got you covered.

this is the greatest movie theater I've ever been to! I love the West Village area and the comfy…read moreseats. Also, they have craft beer on tap and the Chicago dog is delicious!

Came to a listening party for Pernell's new album. We got to see a documentary of the making of the…read morealbum in theater 5! It was so nice that there was a free parking garage in walking distance. The escalator was broken but thankfully there was an elevator for our friend that can't do stairs. The seats were amazing as they reclined well. Be careful with that jalapeño cheddar popcorn seasoning lol it'll get ya! They also had a bar area that was also part of the event and had a photo booth from our event. So fun! Eddy had us cracking up.

The team was responsive from start to finish - such a great way to treat our team to a family move…read morenight! Night of, Justin was such a nice guy and had the screen setup quickly and worked through any issues fast. I recommend the team from Freedom Fun for a neighborhood, work or personal event. Great value!

This was a great idea! We did the advanced lazer tag and both kids and adults had a great time!…read more Even did it at night and it was AWESOME! Had an issue with a couple of the guns but someone was on call to walk us through rebooting them. Will definitely do again and Freedom Fun USA always called us back and worked on getting us a price that was in our budget! It was a win win!

Came here for a late showing and had a good experience. Seats were comfortable, the screen looked…read moregreat, and the place stayed clean.

My friends and I went here together to see a movie we were really excited about when we got there…read morewe were greeted by this very rude lady and she had a police officer with her and was actively firing this poor guy that worked there and was yelling at him right as we walked in i'm pretty sure they called ICE on him which is very sad when we got into our theater it was so disgusting and the seats were all ripped up and greasy they didn't even have any water there also the ceiling looks like it is falling apart and the movies screens are dirty and have dents in them I will not be coming back.