saw the Dr. once . wast old to make another appt which I did for testing. said they would call the day before because they were under staffed. I called a week later and left VM , no return call . called again 2wks later left VM. again nothing . Went there in person , said no messages were left and I probably hit the wrong prompt. Prompts are to schedule online or speak w nurse . tried all and left VMs at all . was told its my fault for not scheduling on line. To this day No return Ph call . I dont think they want new patients anyway. read more

No, seriously, this place is trash, thanks to the owner (the office manager said it's all on the owner; that same office manager wouldn't give me her name). Don't bother booking online or thru ZocDoc. They won't honor your appointment; they said their OWN WEBSITE and ZocDoc don't take into consideration the appointments set up by the receptionists, so they just ignore them, I guess. When I booked (and confirmed via text) there were dozens of appointments available through their website, and at least a handful on ZocDoc. How can they advertise having urgent care service on their site when they are completely booked up? Anyway, they wanted my 80 year old dad to sit in the lobby for up to 3 hours to see if the doc could slip him in somewhere. Wouldn't bother to see if any ETA could be provided by the doc or nurses. Completely trash experience. read more

Daughter needed rapid test for COVID due to work, commitments and our family. Googled specifically for this information and was pleased to find this clinic. The call for appt was automated, and appt had to be drive through only according to the recording. After test done, was told it would be 2-7 days to get results. At this point she asked if this was the rapid test, was told no. Lesson learned, always ask first! Do not count on advertisements that reel you in. The information posted online by this clinic needs to be completely honest and valid. read more

Starling Clinic - Results when googled rapid testing for COVID. - Family Practice Near Me - Plano, Texas

Not great. Found this clinic on Zocdoc because I needed my yearly womens exam done, since my previous OBGYN didn't take my insurance. I walked in and checked in at 9:45am for a 10am appointment. Another person walked in after me at 9:50 am. We both had a 10am appointment. She was taken back first. I don't know why. I was finally taken back at 10:05am, meanwhile, it was just me in the waiting room. They took me back, got my vitals, and I waited. The doctor came in and informed me they aren't an OBGYN, but they could do the Pap smear. No one told me their name. I was expecting an appointment with Kristi and I don't think I ever even saw her. They were kind of rude during my exam and it took a good 5 minutes, when it takes less than a minute at an OBGYN. I cried after and this wasn't even my first OBGYN appointment, so I knew what to expect. Don't recommend. read more

Some of the reviews for this place are unfair so I thought I would give mine. First off this review is just for the COVID-19 testing curbside. We scheduled the Rapid test and got our results back in 15 minutes. For the person saying they were lied to I believe you ordered the wrong test, the PCR test will take 2-7 days to get your results back. We got our results back for both me and my son who went at a different time in 15 minutes. Also note for the Rapid test there is a $150 fee at this place which everyone charges a fee for that test. Walgreens and places like that charge $139 and good luck getting in. If you want a free test pick the PCR test and get your results back in 2 to 7 days. Also note that the PCR test is only free if you have insurance. The ladies working the curbside service were awesome. They were were very friendly and professional. So if you need a rapid test done don't hesitate to go here but be prepared to pay a fee and you should get your results back in 15 minutes. I'm just glad I didn't listen to the other reviews here. read more

Pros: Clean office. Up front fee of $80 (for most services) No insurance clinic (they can give you a form and you can file if you want) Convenient locale Not shady AF Docs look legit They take walk-ins Kevin, the office manager, is AMAZING. They should clone him and replace the front desk with him. Cons: They charge by the problem, not by the visit, thus creating the perfect storm of "what do I say?" Doctor-Thinks-He's-Jesus-itus Front desk chicks could turn your cappuccino into an Icee with the cold shoulders If you actually need Xanax or pain medicine, don't come here you junkie. They don't prescribe it! You will leave here feeling like a junkie no matter what Even though I didn't get help, I applaud any place that makes it affordable for others to get healthcare. Kevin makes this place amazing. I wish the office staff were nicer and that Dr. Hellmn didn't treat patients like junkies. Also wish that "per prob" pricing thing didn't make it hard to know what to say. I'd recommend, but ask for Kevin and don't see Dr. Hellmn. read more

This is about their Allen location. I cannot recommend this clinic. The front desk receptionist needs to learn how to deal in a professional manner with the public and the patients. She used threats against me inappropriately when I had hypoglycemia and wanted to get out of there as quickly as possible. read more

I am unable to give this 0 stars!. Front staff need to be taught how to speak with their patients. This is not a good clinic or practise as we have been patients for over 1.5 years and not once have we ever seen the doctor - always get seen by the nurse practitioner. The appointments are always late - taken over 35 minutes before we get seen by a nurse for our annual checkup. Last visit took over 1.5 hours for them to take bloods and do vitals - should not be longer than 30-35 minutes for this process for both patients. The rooms/ surgery is always cold - last visit I had to turn the heating on as the room temperature was 64C and this is always the case even though the clinic had been open for over 30 minutes. We have had multiple issues with prescription refills as the doctor only prescribed 30days worth since we have been patients. I believe that this clinic is more focused on getting more money out of patients rather than patient care. Please avoid this doctor/ clinic and look for another if possible. read more

Changing from 5 to 1 star. Dr Frye is no longer at this place unfortunately. She was a terrific doctor and get replacement leaves A LOT to be desired. Had a terrible experience here on Monday. I was left in pain in the waiting room for 30 minutes. After 15 minutes I cracked the door to see what was taking so long and the doctor was walking around not doing much of anything. There were no other patients there. I finally got fed up and left. I was in pain, but now I was being treated without manners. I left a review on Google and the owner responded with some nonsense about other patients and walk ins. Since when do walk ins go ahead of people with appointments? All I know is what I saw doesn't mesh with the owners lies. Don't go here, find a better clinic. If the owner wants to respond here, I'll be happy to give more details. read more

Very rude front staff. The doctor is great however it's very hard to get consistently seen by the doctor. The receptionist will even hang up on you. She is very condescending and will even accuse you of being rude when you point out something. I just dread calling this office when I need something or even to make an appointment. I would not recommend this provider till they address the issue with the front office staff. Then there are others who screen and answer the calls from home and most of them are clueless and will not address the issue you are calling about. Overall the management of care is lacking. read more

When we first started coming here a year ago we loved it. Dr.Khan was so kind. She was out for a while and now the staff follow up is terrible. Called with a recurring problem, and asked for help. Never got a call back for days. Went in and after waiting a while, they said they couldn't do my test because they were moving facilities. The nurse said it so dismissively with the most fake sorry. I could hear the "stop bothering us" in her voice. I left crying and instead went to an urgent care. I'm not a big complainer. I lived abroad and have had my share of malaria and typhoid. But I've been in terrible pain for nearly a week. It felt so dismissive and uncaring. Our family is decidedly not returning. read more

Very good option if you do not have insurance. My first visit was in 2017. I had severe sinus and chest congestion that I couldn't hear out my right ear. Staff was nice, got prescribed some meds, and was in and out fairly quickly. That visit then only cost $75 plus meds. This year I came in for chest congestion, cough, and fever. Doctor said it might be the flu but didn't test me for it even though I had most of the symptoms. Either way I got prescribed some meds and they recommended my hubby to fill them at the pharmacy next door. There was a really nice guy who gave me water and let me lie down while my hubby filled out the prescriptions for me. I made an appointment the night before and was seen before my appointment time. This visit was only $80 and the meds costs us another $42. Still a reasonable amount to spend especially since I only go to the doctor when I'm sick. read more

This place is ridiculous. Was tested with rapid test last Thursday. Place seemed very sketchy. Name didn't match on building. No parking lot tent. Given results 30 min later and was told I have flu b and not covid. I had zero symptoms and hadn't been near a human in a week so thought It was odd and went to my doc who tested me for flu and was told I was negative. Today, 5 days later, they left me a message that I have covid after I also went to get retested days later for covid (since I found this place so incompetent. This place is awful. Do not use. When I told them my story, her answer was, "we are a clinic, not a clown place and we don't fabricate" Wow read more

The one star reviews are incredibly misleading. Just because the pay scale is not what you anticipated does not mean the level of quality care is poor. I absolutely LOVE Dr Frye. She has called me late on Saturday nights on her personal time to let me know labwork results that can't wait to be conveyed until business hours. She is a national treasure. She is smart, practical, and has an extensive network of doctors of the same solid ilk. Her office partner is also phenomenal as is the woman who is in her residency to become a physician's assistant. They all truly care. I love them all. The front office staff is also very good at what they do and so pleasant to interact with. I recommend them to anyone and everyone. My mother's job is literally in management overseeing a level 1 trauma hospital and constantly tells me to go see Dr Frye. The pricing is EXTREMELY FAIR, especially if you don't have insurance. I have never left having spent more than $135 including labwork. Competent, efficient, fair, and kind? The cost for that level of service is priceless. read more

We took our ten year old for a rapid test after exposure. Pulled up behind the clinic and waited about 15 minutes. The two ladies that came outside were speedy and professional. My youngest even commented that they did a good job. Yes, the signage doesn't match the name - but in terms of covid testing - it was fast and efficient from the convenience of our vehicle. read more

I recently went to Sora for a medical concern. The staff was friendly, but the level of medical care was horrible. The doctor did not bother reading my chart, and prescribed antibiotics for something that I later found out that I didn't even have. The lab work took over a week to come back (normally less than 2 days with other doctors), and by the time the results were in, I already finished taking the antibiotics for something I didn't have. I was extremely unhappy with the lack of professionalism and knowledge the doctor possess. $105 for wrong diagnosis and the side-effects of taking unnecessary medicine. read more

I have been a patient here for 6 years. They changed hands a year ago. The last year is what earned the new owners the 1 star rating. Several of the office staff are from the previous owners and still do a great job. Unfortunately, they have to follow the directives and policies of the new owners and "doctor". Once again, I have been a patient here for 6 years. That means they have 6 years of records. I only get four prescriptions. Nothing crazy. Thyroid. Blood pressure. Allergy med, and an antibiotic every now and then. The Corona virus is going on now. I need to get a renewal on Thyroid med. Instead of simply renewing, the "doctor" wants to do a phone interview....and then schedule a time to come in for nurse to draw blood. I was originally told by office staff to show up and knock on the door. I arrived at the office. Generated a phone call to the office. Was told to stay there. The "doctor" would call me back and conduct the "interview" and then they would schedule the nurse visit. But before any of that would be happening..... they needed me to pay first. I provided my card info and was charged $100. I waited for one hour. In my car. For the "interview" phone call. It never happened. Side note: During that hour. A woman was dropped of at the office and she had a toddler in a stroller. Obviously coming to see the "doctor". The door was locked. It was easy to see that she was upset. Quite easy to understand. She has a baby with her.....and its 48 degrees and windy. They made her wait outside for 30 minutes and finally let her in. Back to my story. I generated a call to the office to find out when I would be getting the BS phone call from the "doctor" only to find out it was going to be a while. I told the receptionist to refund my card and I would be finding a new and competent provider. Here is the real issue. The idiot doctor would probably throw out some crap about needing to make sure the thyroid dosage was accurate and there was no change. To that I would say. I am pretty sure it is more of a health issue to not be taking the med at all......rather that risking the possibility of a subtle change in dose. In regards to the mother and child they made wait outside in the 48 temp. I am also sure that the exposure to the cold temps did more to compromise the health of mom and baby...than a potential exposure to corona. Lastly. The "doctor" is a kid and and has zero business skills....and not too many people skills. She required me to come in a few months ago for an "interview" to get a renewal for prescription I had been getting for 5 years. Instead of writing a 90 script. She wrote one 30 script that could be refilled five times. I explained to her that she just made me spend 5 times what I would be paying for a 90 day script. The copay for a 90 day script is the same as a 30 day. Now I have to pay it 5 times. She couldn't understand the math. The place is now run by idiots Look elsewhere. read more

Zero stars is what they should get. They don't take insurance at all and don't tell you that upfront when scheduling the appointment. The reason they give is that "So everyone can use our service". Well let me tell you...it's so that they can charge whatever prices they want from the majority Hispanic clients who don't know any better. Good example of what's ailing our healthcare system in this country. If you have insurance...avoid this place. read more

Pros: Expert doctors, excellent bedside manner, high quality healthcare especially for the low price you are paying. Love that you pay no visit fee, only a fixed fee per each condition that they treat you for and each service that is rendered. This is how all healthcare should work. Cons: If you need to have blood drawn while you are there, you need to specifically request it from someone w/ experience like one of the doctors, NOT from just any medical assistant working there. I am no medical expert, but I at least know that when your blood is drawn properly it should not leave a huge long bruise the size of a AAA battery on your arm. Just sayin. This was my only negative experience at this place. Everything else was top-notch, so I'll be fair and leave my 4 stars. read more

Incompetent front desk staff forgot about me and let me sit in a waiting room while they went about business as usual (pretending to work and just chatting.) When I let them know they forgot about me, I was told there was still one person before me (this was after they let me rot in a room alone for a good 15 minutes, and after I sat in the office ALONE waiting to be seen for a good 40 mins - not one person came in so how could there be someone ahead of me?) I will never come back! To the "adult" that replied, me mentioning the fact that I was ALONE means they had zero business so the delay was for nothing. It was not about me needing a friend to chat, smarty :) read more

I had the sudden realization that what I thought was a minor lump on my back was actually a serious deeply embedded infection. I was between jobs, had no insurance, and was facing huge medical bills if I went to a hospital. I discovered the Sora Medical Clinic on the web and liked their reviews and fixed non-insurance based pricing. I was especially delighted to meet Doctors Michael Hellemn and Laura Frye, who performed out-patient surgery to remove the infected tissue from my back, and treated the infection to its successful elimination. Both doctors were incredibly kind in their bedside manner, and generously devoted their time and energy to healing me. They were very skilled, observant, and thorough, and they helped keep my physical discomfort to a minimum. They were open to my questions and concerns, and I never felt rushed. Over the course of my treatment, it was a pleasure to get to know Dr. Hellemn and Dr. Frye as people as well as doctors. You will find them open, sharing, and communicative. Most physicians charge each time you see them. Sora Medical Clinic has fixed prices for particular procedures. Their method of charging was especially appealing to me because I could budget my resources, and they offered very competitive rates tied with their exceptional service. When they did charge additional fees (only for off-premises lab analysis), they previewed them with me for costs versus benefits, and initiated the work only with my permission (the lab costs were very reasonable as well). This attention to my financial well-being as well as my physical health is a rare thing to find in the medical profession, and it appears other patients appreciate this approach as well. The Sora Medical Clinic office staff treated me nicely, and their nurses were always friendly. They are open 7 days a week. I intend to use this clinic for my future medical needs, and highly recommend it to all. Go Sora Medical Clinic!!!! As an aside, I discovered Dr. Hellemn has written a very easy-to-read book titled "All-Natural Weight Loss" which promotes a healthier approach to eating. He doesn't carry it in his office, but you can find copies for sale on-line. It's well-written and it helped me be more conscious of my eating habits. read more

I have the Blue Cross/Blue Shield coverage, and still go here as it is much less expensive and easier to get in to see a doctor than my regular doc if that makes sense. They do testosterone therapy for about half of what the Low T clinics charge and for the exact same treatment. What a great find indeed. I work hard for my money and they do too. Great value and results for my time and money. read more

Starling Clinic - Family Practice Near Me - Plano, Texas

Front office is nice and communicative, though you do have to change your PCP with insurance provider in order to be seen, which was a pain, but I understand regulations must be tough these days. I did not have to wait for very long to be seen. Medical assistant was kind and quick. I saw the NP today, so I can't comment on the physician here, but she was very informative and helpful with my difficult schedule. They are very strict on state regulations and regulatory substances, which is time consuming, but completely understandable given the low morality of generalized humanity these days. I had a great first experience with the staff here and will be returning. read more

I had the "pleasure" of meeting Dr Laura Frye. Despite of appointment, i had to wait 35 minutes which was an unexpected and unwelcome experience. I was being polite and understanding and merely spoke with the nurse that why am I being treated like a walk-in patient when I have an appointment. While speaking with the nurse, i saw the form, she was holding in the clip board. The form had my name and my chief complaint and on the top right corner of the form, it said "Walk-In". WHAT A JOKE. When i entered the clinic, i told receptionist that i have an appointment for 3:00 PM. 15 minutes later (total of 45 min wait time) the doctor barges into the room and starts yelling at me. Her behavior of so demeaning that it left me in the state of shock and i was just staring @ her face. I have no idea what she was thinking or what she was made to believe. She didn't confirm the facts with me, didn't give me a chance to speak and acted like a little 8 yr old girl, whose popsicle just got snatched by a squirrel I confirmed with the front desk receptionist if I was being rude or demeaning. To which, she stated no. Just gathered whatever was left of my pride and respect and walked out of the clinic. read more

I have used this office in the past. I usually use this office between Insurance plans. I have had a sinus infection a alot of pain, and both DR's have seen me. The 1st time I went I paid $185 for steroid shot, they refilled my hormone therapy which my regular PC would not do, and they gave additional RX's. After 1 week I was still in a lot of pain, and went back in and Dr Hellemn saw me again and stated I am still swollen in my sinus' which is why I am in so much pain. He gave me a steroid pack and another preventive of allergy medicine Singular. I was not charged at all the 2nd time I went. I am already feeling better. After discussing the Insurance racket with Dr Hellemn, I have decided that I will stick with this clinic and when I do get my insurance, I will file to insurance on my own. Thank you for DR Hellemn. I am a fan! read more

I have been here 3 times. Every time I have scheduled an appointment I don't get seen until an hour after my appointment time. They are understaffed and need doctors with more availability than 3 days a week. Their receptionist staff is rude and awful and give false information. read more

So both PA & Dr.Khan are wonderful providers. The office in general all the staff are so sweet and helpful. They make sure you are well taken care of!! read more

Used to be a good quick PCP. Now there is little to no communication, no refill policy, must call to get refills instead of them responding to pharmacy, "call back in an hour," no response after leaving phone messages and email for days. VERY disappointing. Will be moving records somewhere else. A good doctor can't make up for a poor business model/practice. read more

I have a good experience with Dr. Michael and her staff. I have no insurance and I paid reasonable price.

I have had to deal with two totally incompetent front desk employees and it ended up costing me dearly, far beyond the cost of the bloodwork that arrived too late to be of use to me. I was denied a refund for the bloodwork because "it was done". I was accepted into a study for a generic medication that I need but can't afford. The brand name already on the market is extremely expensive. The doctor was totally aware of the reason I wanted to be tested for a certain hormone level. The sole purpose of my request and paying for bloodwork was this study. I waited two weeks for my results to come then called. I was told that emails for results weren't allowed by hippa, and that it had been sent to the wrong address. I was ASSURED by the front desk that it would be sent to the corrected address TODAY. I emphasized that I had a deadline for the study, and was reassured that it would be done. I waited and waited. No results. I called after it was apparent that the results didn't come in time for my deadline and wanted a refund. I was very upset because of what their incompetence cost me. Again they insisted bloodwork was done, so no refund. The doctor called and wouldn't even let me speak. I was shocked by the belligerent tone from a professional. This was a WEEK after I was assured TODAY. Doctor said "It's Sunday, 3:00. Now I have time to take care of it". Blamed me for writing my own address wrong, and then it was wrong in the computer and she hadn't had time to correct it, (I guess she is the only one that can touch the computer??) said she had been working until 9:00PM. Hours say they close at 7:00PM. Absolutely no responsibility was taken for this screw up. Being sorry for what I lost out on would have been nice but it was more about the cash in hand than me, the patient. I seriously doubt it, but should I receive a refund, I will update. UPDATE I mailed two letters after posting this, one to each doctor explaining this issue. No response. Clearly the money is more important than a happy patient!! read more

Awful experience. I saw Dr. Laura Frye for a sudden high fever and other serious symptoms. Within a few minutes and without running any tests, she diagnosed me with the flu. According to her it didn't matter that it wasn't flu season and I hadn't been traveling, I just had to wait it out. She is the MD so I tried to follow her instructions. Within days I was at the emergency room with a severe kidney infection that lasted another two very painful weeks. Everybody since, including the ER MD and my regular MD office, were surprised by the carelessness of Frye's diagnosis. Maybe the other MD is fine but don't risk it, go someplace else. I wouldn't wish my experience on anybody. read more

I've gone here for two years. I use to be treated by doctor Frye. I discovered September 2018 that I had blood cancer and because of this I have to be checked quite regularly. I go to Sora because it's the cheapest to get blood work done which my cancer doctor orders and keeps an eye on. Today I was forced to wait 50 minutes to find out at the end I was not going to just be charged for my blood work like the million times I've been there before but they were also going to charge me a doctor visit. Why when the doctors at Sora have nothing to do with my blood test my cancer doctor is in charge of that. But they refused because they needed charge me extra money to help with their pocket books and not help me the patient with cancer. This place has gone down sense Dr. Frye left. I miss her because she always did what was best for the patient and not what was best for the clinic. So this clinic just lost a regular patient!!!!! read more

I've been here a few times. It's great to have a low-cost option for medical care when you find yourself without insurance. This place doesn't have that grubby "clinic" feel about it. The office is clean and efficient. Dr. Frye is very nice, understanding and knowledgeable. read more

This is the best clinic I have ever been to. Both doctors are amazing. I only saw Dr. Hellemn once and I really liked him but I loooove Dr. Frye. The way she explains things so clearly shows how smart she is. She is very nice and friendly. The clinic is very clean, the prices are very affordable, and there are so many things that they can do, it's incredible. The nurses are all very nice and always treat me extremely well. I have no complaints. The front office staff is also the best. They are fast! I have insurance and always choose them first. Will definitely return and even though I don't know many people yet, I have recommended them and will continue to do so. Thank you Sora! read more

What a fantastic facility! I'm from out of town and I'm the area working. Made an appointment online last night for first thing this morning. Got right in. No fuss. No confusion. No problems. The Doctor was friendly and personable. I met a second doctor out front who recognized me as a veteran because of a military sticker on my truck. He shook my hand. He thanked me for my service. He came back a few minutes later and offered me a book he had just finished that was written by a colonel. It's been far to long if ever that I've received this level of service from anyone in the medical field. My hat is off to Sora Medical Clinic. Thank you for the courteous and professional visit. $95 without insurance out the door!!! read more

I have insurance and still go to this clinic. The cost is in line with my copay and I don't need to make an appointment. I'll never reach my total out of pocket so I go here. They are nice and really care for their patients. I've been asked how am I doing. They care for the whole patient, not just the specific problem you go in for. I am so thankful that I found this place for me and my family. Tom read more

Such a refreshing experience. Fast, professional and friendly. Pharmacy almost next door is great too!

Absolutely amazing practice! The staff is so warm and comforting. They don't take insurance so they're incredibly affordable and work hand in hand with the pharmacy right next door so the entire visit is just one stop. read more

I agree with Ryan - Horrible front desk - Waited for almost 40 min and people who come after me keep walking - Zero process in handling the patient - When I called in for an appointed they said walk in and after I get here they said we give appointments for regular patients. I have a great insurance but due to weekend and non availability of my PCP had to get here Never gonna come back read more

I have recently immigrated from India to USA. I was very worried about Medical care for my family in case of any emergency health issue like fever, sever body pain etc.since we do not have medical health insurance But my family friends have informed me of SORA MEDICAL CLINIC , PLANO and about its medical services at affordable rates WITH OUT LONG WAITS ( WALK IN ). The maximum waiting time is between 20 to 30 minutes I am very satisfied / happy to hear that SORA MEDICAL CLINIC , PLANO is providing medical services to the community at affordably rates in coordination with the medical hall beside it. ONE STOP FOR ALL FAMILY HEALTH NEEDS read more