Great experience from beginning to end. A very fair deal and we were treated outstanding. I would highly recommend Starling Chevy. No pressure read more

Do not do business with this dealership. Bad experience. Bad financial services and sales men

No we didn't buy the car pictured, but isn't it sweet? We did buy a car and it was pretty painless. read more

Starling Chevrolet - Sweet - Auto Repair Near Me - Orlando, Florida

I had a 10:00 AM appointment with Paul Tartas due to a check engine light. I arrived before 10, but Paul didn't see me until around 10:20. After running the diagnostic and saying they had "identified" the issue, he asked me to email him a copy of my extended warranty before they could proceed. I sent it at 11:00 AM. I asked how long it would take since I needed to go to work, and he told me "a couple of hours" and asked me to wait in the lobby, saying he would let me know. By 1:00 PM, I still had no update. I went to the front desk to ask Paul how much longer it would take, and he asked me if I had already sent the warranty copy, saying they couldn't start without it. I explained that I had sent it at 11:00 AM and had been waiting for two hours as instructed, and that I now needed to leave for work. Instead of acknowledging the mistake, he simply told me to calm down and said a driver could take me to work and pick me up later. In a rush, I agreed and explained that I get off work at 5:00 PM. He said it wouldn't be a problem. At 4:00 PM, I texted to remind him. At 4:30 PM, he said a driver was on the way. By 6:00 PM, no one had arrived (it's about a 30-minute drive). My workplace had already closed, and I had been waiting for over an hour. He then said it wasn't his fault and offered to send me an Uber. When I finally got back, they handed me my car. Two days later, the check engine light came back on. When I returno, even though my Chevrolet app still showed "Check Engine - Emission System," Paul told me it was a different issue and suggested that maybe I needed to change the battery. This has been the worst experience I've ever had at a Chevrolet dealership. I know not all dealers are like this--I bought my car at a different Chevrolet dealership where the service has always been efficient, but unfortunately that one is in New Jersey. I tried to find a local option here, and it was a terrible experience. I do not recommend this dealership. I also asked Paul about filling a complaint and it was never addressed read more

I had to have my engine replaced on my 2022 Tahoe. After 6 weeks of waiting, I got my repaired car back. Never was told it is cash or debit only, so had to pay $227 "surcharge" on a $7500 engine replacement. It would have been nice to know that before driving 2 hours to pick up my broken down car. Brand new Engine lasted 1 week before new Check engine light and P318A code - undriveable and stalling at every intersection. $7800 later, still no drivable car. read more

Poor car buying experience. Lack of follow up, misinformation and unwillingness to even do a test drive. I bought somewhere else and glad I did. read more

At first, everything was good.But when I started noticing. I got screwed over gap insurance $1400 over priced and $900.00 for 2 oil change a year package i have not even used yet!! I was thinking about getting a small truck from them!! Nope never again!!! read more

we just bought a used cargo van cheap and I asked about it being checked out real good make sure no issues and they say it's great we have great mechanics and they check them out thoroughly or we're not allowed to sell them ,well it has a lot of issues so now it's be put in a shop and get fixed like you haven't paid $30,000 for a turn around and have to stick it in a shop in two days not very happy read more

Had a great a great experience with Starling Chevrolet. Our salesman helped me and my wife select cars that were in our budget and guided us through the process fairly quickly. I would recommend visiting and asking for Angel Gomez if you're looking to purchase a vehicle. read more

1 star These comments reflect my personal experience and understanding of the events described below. I had a good sale experience but then service was terrible with Starling Chevrolet after my new Equinox EV broke down only after 6 days of owning it. * Purchase: I bought a new Equinox EV on May 20, 2025. The sales process was painless, price agreed by phone, quick paperwork, and I drove home happy. * Breakdown: Just six days later (May 26) the car shut down after a super-charging stop on my way from Orlando to Gainesville. It wouldn't start, shift, or even go into Neutral and had to be towed back to Starling Chevrolet. * Diagnosis confusion: Service first said it was a 12-volt battery. Later, a different advisor told me it was actually the high-voltage battery, news I learned only because I kept chasing updates. * Parts & delay: The replacement HV battery arrived June 16. I was told it was a "one-day job" and should be done by June 18. Instead, the car sat while (per staff) a Cadillac was worked on first and a lift was out of service. * Communication problems: - Almost every status update required MY phone call. - Promised call-backs rarely came; I was even disconnected a couple of times. - On multiple days (June 18, 21, 24) I learned the car hadn't been touched and got a new "target" date. * Escalation: Only after involving manager Noel did work finally start. He said it would be ready Friday, June 27, yet I received no confirmation until I texted him late that day. I picked the car up June 28: 33 days in the shop. * Missing paperwork: No repair order was given at pickup. GM asked me for it to process goodwill compensation. I emailed/texted Noel three times and GM made two formal requests. Starling provided the RO only on July 8. Bottom line I spent five weeks making my own phone calls and sending my own follow-ups just to learn when my new car would be fixed and to get the paperwork afterward. The repair was eventually completed, but the constant silence in between left me with little confidence in Starling Chevrolet's service department. Based on this experience, I cannot recommend them for after-sale service. read more

Went in Prequalified and WELL qualified to purchase Silverado. Sales staff was pleasant. They offered me a 2024 leftover vehicle at an OK price. It was, however, not exactly what I was looking for. I told them I would like to review their website of inventory and look around. I found an RST red truck online. As I had already been to the dealer in person And we had established, I am qualified and will be purchasing. I reached out via text and phone to inquire about the truck I had found online to have them provide me details and pricing options. They assured me someone would be back with me promptly. I re-attempted at least three phone calls and text messages. I was told the finance manager Patrick was off that day. But Edward would reach out to me same day to give me the details requested. NO ONE ever followed up with me or attempted to sell me the car. Because of that experience, I went to a competitor and purchased a 2025 diesel trail boss, which was not exactly what I wanted, but they actually followed up with me same day and we closed the deal. I would not recommend Starling read more

Purchased a new truck on February 14th. Was provided a payoff quote, by the dealer, on my trade in that was over $900 too high. I provided an image of the correct payoff. I covered more than the $900 upon completing the purchase knowing it was incorrect. Over a month later and many calls, always promises to refund my money. Received nothing after all my accounts are settled. Should have walked away from the deal. Don't make the same mistake. read more

Starling Chevrolet - Auto Repair Near Me - Orlando, Florida

I ordered new OEM rotors and brake pads for my Corvette. I paid a person to come to my house to put them on (Saturday). He realized the rear brake pads were the wrong size. I called the dealership and they took over an hour to tell me they had the correct pads but the person I hired was already finished. I asked if the dealership would be able to put the new pads on for free since it was their fault I received the wrong ones. They said they had to wait until Monday to talk to the manager. I called the dealership Monday and they said they don't have the pads in stock and they would have to be ordered. They ordered them but I never received a message they came in. Two weeks later I called to check and the parts person said he asked a lady to call me. The dealership said they would not replace the pads for free and normally charge $250. The person that came to my house the first time charged $100. Absolutely horrendous customer service. I will never buy anything from this dealership or any of their affiliates again - including a new Corvette. They should know Corvette owners are brand loyal. read more

They provided Good service. Thorough and kept me posted. Will be back for my car's needs.

NEW UPDATE!! Received the response below which seemed to express concern about my experience with Starling Chevrolet. Less than 1 hour after the response was posted I texted the number provided and listed my ongoing concerns and experiences that were the source of my frustration with Starling Chevrolet. As of today, nearly two weeks later, I have not heard back from the general sales manager or anyone else for that matter. It seems to validate my experience with Starling Chevrolet was more of the way they do business than an unfortunate event. It's been a month and I still haven't received the title. Now I have to follow-up to see if they even filed the title work or if it was filed in a timely manner. Checked the title status on line. It is still listed as PENDING DEALER TRANSACTION. Title issue date was May 29, 2024 but I have not received the title. SMH Response from the owner a week ago We are truly sorry to hear about your frustrating experience with us. We understand your concerns and apologize for the lack of transparency and communication you have faced. Please feel free to reach out to us via text or call for further assistance. You may contact the general sales manager at 407-270-7000. read more

To say we were pleased is definitely an understatement. My wife and I recently purchased a used vehicle from Starling Chevrolet and worked with Nicole De La Cruz on a recurring engine light issue. We really liked the vehicle as it would be the perfect fit for our college-aged daughter. The check engine light took a bit to work through and we ended up speaking with Eddie Rush, the Used Vehicle Sales Manager. Our conversations were pleasant and they did everything possible to make the car "right". Unfortunately, things did not work out with the vehicle. I was concerned that we were going to be stuck with it, but after speaking with Nicole and Eddie, they offered us a more than fair deal on a one-year newer vehicle in even better shape. They were so good to us, the trade was made for $0.00 additional, to make up for the issues we experienced with the original purchase. I have never been treated so fairly by a car dealership. We purchased a high-mileage, used vehicle from them and they stood behind it, and us, every step of the way. If we were treated like this for a used vehicle, I can't imagine what they do for their new vehicle customers. If I had to sum up my experience with Nicole and Eddie, it would be their integrity and over-the-top customer service, plus they were friendly and were great to work with. If I was in the market for a new vehicle, I would contact Nicole at Starling Chevrolet, with a nod to Eddie. What a great team. Customer service is what brings people back and they were simply fantastic. read more

I purchased the car months later the engine needed replacement, costing $30,000. I called my insurance to see if it was caused by road or driving, and they said no. The Mechanic says this was a problem before I purchased it. Hopefully, someone will call me and make this right 305-244-0277. read more

Starling Chevrolet - $30,000 mechanic bill months after purchase at this location. - Auto Repair Near Me - Orlando, Florida

I do not recommend Starling Chevrolet in St. Cloud for servicing a vehicle. They ordered a warranted transmission module for my husband's car on 10/17. He was told to continue driving the car. He continued to check on the part which is still on back order. The car quit working a few weeks ago and the part is still on back order. He is now without a car and is at the bottom of the loaner list. This is very poor service. read more

I bought my GM truck at another dealer but have dealt with the service at Starling Chevrolet for many years now and Raphael has been my advisor for the last several years and can't say enough great things about how great he makes owning a GM product and his customer service is beyond excellent and any expectations! read more

I called the dealership to schedule service for my car and the soonest they had an appointment was a couple of weeks away. I scheduled the service for 10:30 and brought my car in. It was a pretty simple 7,500 mile service so oil change, check filters etc and I figured an hour, an hour and a half......wrong 3 hours later I am still sitting here waiting for it to be done. No bueno Starling! I thought I had to wait so long for service was because you were shorthanded and rather than over schedule you were just scheduling what your technicians could handle and again I was wrong. Needless to say I am not happy to sit in your waiting room for over 3 hours for a simple service appointment. All I can say to future customers is be prepared to wait a long time for service at this dealership. read more

I traded in my 2017 Bolt for a 2020. Starling Chevy was required by GM; I assume pursuant to the battery recall issues; to advise me of the 80% charge limitation in place for the next 10,000km on the 2020 Bolt I was buying. I had mistakenly assumed that, like my 2017, the battery had been replaced, not as it were, subjected to a charge limitation. Had I been advised of this charging limitation, as Starling was obliged to do, I would not have purchased the car. I have never received any response to my phone calls to the salesman or my calls and emails to the sales manager, much less any effort to make it right. There are many Chevy dealerships. I recommend that anyone in the market for a Chevy chose another. Mike B read more

I would give the service department at this dealership 10 stars if Yelp would allow it. I live in Virginia and travel to Orlando a few times a year, so this story begins with a purchase of a 2022 Tahoe from a dealer in Virginia in Sept, 2022. On 10/28/22 at 4 am in the middle of nowhere in Georgia, my dash lit up with every warning available and a bad lifter noise. I limped my 1-month-old Tahoe into Orlando. I called every dealership from Daytona to Tampa, but the earliest service appointment I could find was on Nov 17th. I didn't know what I was going to do. I had a brand new vehicle with engine issues and I'm 900 miles from home and have no idea what I would do. On that Saturday morning, I took a chance and drove my vehicle to Starling Chevrolet. I was greeted by Rafael Ceballos at the service desk. He was sorry to hear my story and told me he would have it diagnosed within the hour. Unfortunately, my vehicle was one of many affected by the lifter problems. He said they could have me back up and running by Tuesday or Wednesday. He had already reserved a rental car and had my paperwork ready when he told me the bad news. He called me on Wednesday and told me they had to replace 8 lifters and a bent pushrod, but my car was ready to be picked up. I'm so impressed by this dealership that I told Rafael I was planning on ordering a 2023 Tahoe (one without the Lifter issue) from Starling and I would drive back down to pick it up when it comes in. This dealership and especially Rafael Ceballos, not only saved my vacation but earned a loyal customer. Thank you Starling and Rafael!! read more

Starling Chevrolet - Auto Repair Near Me - Orlando, Florida

This dealership took full advantage of my mother. She was charged 40k for a 22k Chevy trax. Stay away from this dealership! I just read through some other reviews and I will also be calling Chevy corporate. I am not finished w this dealership. I will Post about them EVERY. SINGLE.DAY! read more

That's my car in the middle screen (black Trax) sitting in the same place it's been for the last 3 hours. I don't think anyone has even looked under the hood yet. If it wasn't for the "required scheduled maintenance" and the fact that I just bought this car I would've just gone to Jiffy Lube. It's still under the "bumper to bumper" warranty yet is still somehow costing me $360 to change the oil, filters and rotate the tires. Needless to say I am never coming back here again. Avoid at all costs!! read more

Starling Chevrolet - Slowest mechanics on the planet. - Auto Repair Near Me - Orlando, Florida

Although I bought my truck from auto nation Chevy (side note never do business with auto nation, if you want a true satisfying customer experience ) The cab of my truck filled with smoke. And I had several issues with my 2022 2500 HD. I purchased it from Auto Nation West Colonial. A week later I had rust issues and did not have OEM parts on my truck and was charged extra for sub par rusty parts. Starling found me a rental and knocked fit out of the park. Even though I did not make my purchase there they preserved the true experience of Chevrolet and American built trucks. The crew was super amazing services was above expectations. read more

Dishonest Dealership. Dropped off my 2018 Sierra for service as it was making bad sounds after a long road trip. Jesse informed me that they were limited on what they could do to it because of rust on the suspension. They recommended I take it to a 4x4 shop. 4x4 Parts found the problem immediately as both of my hubs were extremely worn out making it unsafe to drive. What they didn't find was rust. Starling Chevy not only had zero moral guilt sending me out in an unsafe vehicle but lied to me about a rust issue when ultimately they didn't want to work on it because of a measly six inch lift. You should be ashamed to be a GM dealership! read more

It again I find myself in the position of having to give a Single star to a company that doesn't even deserve that. The Steeler ship is one of the worst. I drive a 2016 Chevy Spark EV... I got it used 2 1/2 years ago with 25k miles on it. the car has been Great* the entire time (* my wife will disagree of this assessment mainly because it's a small battery on electric car so it doesn't have a good range but all that considering no issues otherwise) Six months ago of a sudden the car with 5 miles left on the range freaks out on me and comes to a halt I won't allow me to charge it or do anything! I tow it to a charger with no success! I tow it to this dealer and they tell me the whole battery needs to be warranty replaced... "five weeks later" i'm told that the battery does not need to be replaced and that they've reset the computer and all is good! From that moment forward the car would not DC charge the battery at full capability anymore. In fact it would never charge at a rate greater than 14 kW... quadruple in the amount of time it takes to charge. Six weeks ago the car did it again only this time with 14 miles left on the charge... I take it back to them and ask them to replace the battery as they once said they would. Instead they had again reset the computer claim that are incapable of getting the same result out of the car as I did and they told me to come pick up the car... after six weeks of getting nearly nothing from them they charge me $110 for the favor! Thanks for nothing! I will likely never own a Chevy again and neither should you with everything going on with their EV's from lawsuits to catching on fire, I would suggest never buying one. They are either not worth the risk or you definitely don't wanna deal with the dealerships that won't fix it! They just keep resetting the computer and hoping that you drive the vehicle mileage outof warranty read more

Never been here but I'm wondering where the brother went. In the commercials there were two of y'all with really long torsos so I knew you were related but what happened to the other guy now there's only one of y'all read more

Do not purchase here! Straight scam! The salesman, Fady, tells me they're doing a 4% mark up due to supply issues. An additional $4k because of low supply! He tried to pull the typical salesman back and forth but I shut him down. I really had to call on Jesus to not go off when he tried to negotiate the mark up. I'm reporting them to Chevrolet Corporation. Dealerships ARE NOT supposed to be doing bogus mark ups like this. read more

I took my car in for my oil change. Very simple and I had an appointment for 2:30. It took 2+ hours, I missed an appointment to tour an apartment, and had to cancel other plans because I was stuck waiting for my car. I will not be coming back for oil changes in the future if the service is this slow and unhelpful. The Wi-Fi also didn't work so I couldn't get any real work done with my 2 hours I'll never get back. No where have I ever been that it's taken this long to change my oil read more

Starling Chevrolet is the worst dealership I have ever bought a car from. The registration they gave me had the wrong plate number and they will not reissue a corrected registration. The service department had my car for 2 days and did not fix the problem I brought it in for. The service manager does not return my calls and the business/finance department is completely unhelpful. DO NOT buy a car from this dealership. read more

If you are looking for efficient and quality service for your vehicle, this is the place to go. As we have purchased vehicles from other dealerships and when you return for any issues they typically act like they don't know you but not here! Every time we service the vehicle we receive the same service as if we were going to buy a new vehicle. The communication of what is happening with the vehicle is excellent not to mention there is a wall of TVs where you can see everything going on in the garage and watch your vehicle while they work. Can't say enough good things about this dealership and their team, from the General Manager Melissa, to the Service Advisor Noel to the Service Director Ron. read more

Starling Chevrolet continues to disappoint as I have now had multiple bad experiences. Without question there is no customer service or organization to their madness. It is chaotic and you will stand there for 15 minutes as employees walk in and out staring at the forming lines. Every employee appears to busy and seems inconvenienced by your business. During my last visit I was talked down to for having come in without a mask on, as I could see multiple people in the lobby employees included that were not wearing masks. This was after I was fully vaccinated and it was not required anymore. And now this weekend I experienced the same types of issues. It took over 40min to check my car in for service. During that time it was made it very clear that my fluids never get topped off at this location and even went as far to tell my rep and put it into the notes to ensure it was completed. Alas, after $1300 in repairs, oil change, tire rotation, etc, My fluids still were not topped off. It is STILL completely empty. DO NOT TRUST anyone at this location to service your car with any sort of urgency or integrity. read more

Recently I went to Starling Chevrolet in Kissimmee to purchase my leased truck. After doing research I noticed that a salesperson by the name of Jose Lopez had great reviews from a few customers. I requested to have Jose assist me purchasing my truck. Jose was everything that I expected. He's fairly new in the sales department, but insist on making his clients happy. Purchasing my lease was a charm. I told Jose what I was looking for and he made it happen. Thanks Jose for you help and I would recommend any potential buyers to look Jose Lopez up. read more

I'm not having any luck with this place right now. I say this with them still having my vehicle in their possession. I got a flat tire by screw on Friday morning. After a tow truck picked me up and took me to this location things started off good, I got created right away, I was able to have the tow truck driver drop it off at a close spot and to their word they got my car back their within 2hrs. This is rare when you just walk in, usually you need an appointment at any dealership. After that they notified my that my tire can't get patched so they were looking around for a tire. I have a new 2023 Chevy bolt web and my tires are under Warrenton so I understand it has to be a certain tire. They told me that nobody in the unidirectional area had my tire and they would have to order one that could arrive in 2 days and I could get it fixed and back on the road. Not realizing at first that would be Sunday, I called back on Saturday to double check and figure out out. I was then told that they had to order my tire through GM and they would receive it in 2-5 business days making it sometime between Monday and Thursday now. I didn't get any update yesterday (Monday) so I texted my maintenence contact to get an update. She then texted me saying that since they had to order the tire, that it was shipped but they were waiting on the tracking information. You told me Friday you had it ordered, again on Saturday that it was ordered and now it's Tuesday and you still don't have tracking information? I under full time and it's my only job and I would be fine if things were fitting together, but it's like they don't even care. I'm not paying for this because it's under warranty, so you would think they would want to get my car out of their dealership to get stuff in that they'll make money off of. Also, when did businesses stop carrying about the customer. I know this isn't the dealership, but when did cars stop coming with Jack's and spare tires making the consumer pay another $500 to have one? I hope that this is the last time I have to deal with this dealership. read more

When it was time to trade in my older car, all my coworkers suggested heading over to Starling for my next car. I really had my heart set on the LT Pacific blue Equinox and did all my research. After being paired up with Matt our salesman we realized that car had been sold. Matt was my SUPERHERO and found the exact car I wanted with even MORE advanced safety features at their location in Saint Cloud. The car was sent out way in a jiffy and I was driving home with my new bright blue baby!! Thank you so much Matt and Starling for the exceptional service, great conversation and restored faith in dealerships! read more

First of all, you're welcome for the 1 star. I would give -1000 if I could. ABSOLUTELY TERRIBLE!!! These people do not know what they are doing. I have never had a problem with my car until January. I came here and ever since then, I have been back three times. Seems like things keep going wrong ever since I let them touch my vehicle. My most recent time, I got my brakes fixed and I was on vacation and my brakes completely gave out on me, risking my life. Took my car to a dealership that actually knew what they were doing, and they told me they installed a part in my car wrong, causing it to make a hole. They are not accommodating, they do not answer their phone, they have no sense of urgency. I get I am not the only person in the world but I have thrown money down the drain using this awful place. read more

I would never recommend this place to anyone. Someone contacted me through text about buying my vehicle that I had listed online. For 3 days this guy when on and on about how they give fair market value. I took the hour drive to the dealership to be offered a 1/3 of what I had the car listed for. What a scam!!! read more

Starling Chevrolet - Auto Repair Near Me - Orlando, Florida

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We were in the Orlando area on a school field trip, when we got in our car to start our 4 hour drive home, a power steering warning light came on in our Chevy which is still under warranty. Not wanting to take any chances since we had our two very young kids with us, we decided to take it to the nearest Chevy dealership to have it looked at. I explained the situation to our service advisor, we just needed to know if this was something very minor where we could drive the car and take care of it when we got home at our dealership, or if it was a major repair and we needed to start making arrangements to stay overnight (hotel reservation, etc). It only took them 3 and half hours to diagnose our car! After which I was told that there was nothing wrong with the steering system, but there were a few codes popping up that meant the engine had a misfire so the mechanic recommended to do the fuel injector services that is usually done at 30K miles. So my first question was since this is a service that you are recommending, and not a replacement or repair, can we just drive home and take care of it later? Their answer was "We dont know". So my second question was, this is covered under the warranty right? Their answer was "no, cause it is a service not a repair". I tried telling them that regardless of what it is, my car is under warranty, so w/e needs to be done to correct the issue, should be covered, but they wouldn't bulge, so again not wanting to take any chances we paid the $400 and waited the additional hour and a half. So after 5+ hours at the dealership, with two young kids, I just feel that there was 0 human element or empathy, and instead we were taken advantage of given our situation. Our kids were there in the play room and lobby for 5+ hours and not once did anybody come to ask us if we needed anything, nor did our advisor make any effort to give us updates or make us feel taken care of, on the contrary we had to chase after her. And in addition they charge us for a service of +$400 when my car is under warranty and has less than 30K miles in it. At least the car drove home smooth and no warning lights came on, that's why I'm giving two stars instead of 1. read more

Worst experience ever with a dealership's service department. I called for service appointment and had to wait 2 weeks to get in. Dropped the car off, 6 days later, no service done, no contact to my extended warranty company. Finally the diagnose of problem could not be assured and Starling could not agree to provide photos of broken part. I was asked to make assurance to pay for cost of "teardown" if Tech ws not correct on his diagnosis of the problem. Manager could not say if they were capable of making the diagnosis and repair of my GM car. I picked up my vehicle, lost 3 weeks of time, took it to a local shop and had it fixed. Incredible incompetence and lack of customer care. read more