Highly recommend this dealership, especially George. My husband and I stopped in here after looking…read moreat several vehicles over the course of a few weeks trying to decide what would work best for our family. We met George at the door and he was quick to address and show us around. He was easy going, informative, and not pushy. It didn't give me that ick of a car dealership feeling AT ALL, but more that he truly cared about ensuring that what we decided on was the right choice for us. He let us look at several different models and test drive too. We decided against purchasing that initial night and came back the next day with our family. He spent so much time with us again, answering questions and giving us space, when needed. He was so kind and genuinely cared about us. We left that day with an awesome 2023 Mazda CX5 and couldn't be happier with our experience. Thank you, George.

This is my go to dealership, service is always attentive, smooth and stress free. I like how they…read moreoffer service specials during "happy hour" and they're well worth it. JR Douglas has been my designated advisor and he is always courteous, knowledgeable and very professional.

This is the only parts store I will use, The staff is very attentive and helpful. We have a 2003…read moreFord that requires some TLC and repairs. V is always there to help answer questions and get the correct parts. Great warranties on most parts. Today, I went to another store, Not Advance Auto, and was not given any help. They handed me the tester to check the computer myself and then read 1 code error to me. I left that store and went to Advance. Advance Auto ran my test, had me photo the errors (2 not 1) recommended spark plugs, and helped me get the pvc valve and dorman that was leaking replaced. This store is amazing. Dont go anywhere else. Always start here!

11.23.20: A great experience at this location. I called around to AutoZone, Advanced Auto Parts,…read moreand another auto repair location for the best price on a three or four year battery. My battery had just failed. Advance Auto Parts had the best deal and had a four year diehard platinum battery for $199. Plus, you get a $10 coupon for a future purchase when you turn in your old battery. Although I do not recommend it, you can add an additional year to the four years for just $30. I had previously purchased an Auto Craft Gold Star battery from this location; but, Auto Craft was merged with Die Hard. Omar, at this location, was very friendly, informative, and helpful.

Where to begin! In a day and age where customer service is sorely missing from most businesses, at…read morethe other end of the spectrum sits Fields BMW of South Orlando on OBT. Attentive, respectful, communicative, friendly, thorough...I have yet to meet one bad apple there. Eric my remarkable Service Advisor and Alex my knowledgeable Service Tech are top tier. Other remarkable encounters are Lucas and Isaih, two 'geniuses' that answered all my questions with a true interest to help and educate respectfully, which this 70-year-old first time BMW owner greatly appreciates. Another shout out to Kristen who processes you in when you arrive to have your vehicle serviced. You want to feel what old school customer service feels like? Indulge yourself and your vehicle at Fields BMW...well done Team!

Catastrophic failure on a brand-new car and terrible service…read moreI purchased a brand-new, $75K+ BMW X5 plug-in hybrid on June 10th. Less than a month into ownership, this vehicle suffered a major high-voltage system failure. While parked, the entire undercarriage of the car physically froze into solid blocks of ice, fluid dumped onto the pavement, and a warning light came on as the hybrid battery instantly locked out 75% of its driving range. The car had to be loaded onto a flatbed tow truck and hauled away. Instead of properly diagnosing the loud mechanical grinding noises the car made during this failure, the service department simply cleared the warning codes to force the digital dashboard to look normal again on paper. To make matters worse, BMW's corporate customer relations team has thrown up a total wall of silence, refusing to provide any timeline or estimate for an actual resolution on our case. To top it all off, despite explicit promises from management, the dealership left my family completely stranded at home for three straight days without a loaner or rental car. We couldn't even run basic errands or get groceries because of a major factory breakdown on a 3-week-old luxury vehicle. If you are shopping for a premium car, be warned that this is the absolute lack of service and accountability you will receive the moment your vehicle has a serious defect.

This is by far the best mechanic I've ever been to. If you…read moreLOVE your car, this is where you should be. If you NEED your car, this is where you must be. Chris provides the expertise and education you need to maintain and enjoy your car for as long as you want. He is diligent, cost effective and courteous. He is certain to get to the root of the problem, not just address the symptom. Make no mistake, customer status is not a given, you must be approved. But no worries if you are a responsible owner, and you will be in good hands with Chris. On another visit I stopped by to see about a fog lamp that wasn't working. Chris checked it out and ordered the part for me to stop again when I could. He could have stopped there but went on to courtesy check all the fluids and top them off. As my first BMW, It has been so nice to have someone so knowledgeable about my car, 2003-525si, E39. I came to him after another shop charged me $400 to replace a valve, only to find out by another shop that all they did was put epoxy on a hole. Chris has been very honest and educational and keeps my car running great. I'm so thankful.

Chris and his crew at Bavarian have a been solid, dependable, and very fairly priced partner in…read morehelping me fix and maintain my 2003 BMW 325i. I love my car and am so glad to have found someone who is knowledgeable about my specific car and is passionate about what's best for my vehicle. During the last 3 years, he has proven trustworthy, fair, and correct in his advice about items that must be fixed immediately versus issues that can wait until next time. My car runs great. I recently took it to an out-of-town dealership for an oil change and was congratulated by the staff for the stellar condition of my car. Normally, I'm not very trusting of any car repair place (afterall, businesses exist to make money), but I would certainly recommend Chris to my friends, family, and anyone who owns a BMW. He is a proven Bavarian expert.