Wow. What a great new facility for my Cadillac Escalade to get its spa day! Walking into the new…read moreMassey Cadillac South felt more like checking into a luxury hotel than a service department. Matt Pelphrey (affectionately known as "Maester Aemon") greeted me with the wisdom and calm you'd expect from the Night's Watch, while Service Director Michael Chernow ("Gru") somehow manages to look like he's plotting to steal the moon but is actually orchestrating outstanding customer service. Together, they're an entertaining duo who make you feel right at home. The dealership is absolutely beautiful, sparkling clean, and every detail reflects pride in the new facility. My Escalade came back looking refreshed, pampered, and in perfect condition--like it had just spent the day at a five-star spa instead of a service appointment. Between the fantastic people, immaculate dealership, and top-notch care, this was one of the best service experiences I've had. If your Cadillac deserves a little royal treatment, this is definitely the place to bring it!

Mark, from the Roadside Assistance Team was absolutely incredible. He fixed the issues with my…read moreCadillac, and explained everything that he was doing. I don't have enough words to express my gratitude. Also a huge thankyou to Tammy Parker in their service dept for giving me Mark's information. You guys are amazing A++++++

They are honest, quick, good quality service , the prices are fair and very fast and friendly , the…read morestaff is always pleasant to work. They change my oil and check the air on my tires, put all the fluids very good .

Did my oil change, didn't try to upswell me on anything and that is always pleasant. The lady at…read morethe front was very nice and in all was a great experience.

This place just opened in June by Downtown Kissimmee. I went to get my AC recharged with freon…read moretoday hoping that I didn't need a new compressor. As I walked into the customer waiting area I was blown away by the size and cleanliness of the shop. I have been to restaurants that aren't as clean and welcoming as this place. Beautiful checkered floors, a 50 plus inch flat screen and a very comfortable waiting area. They even have a large kids playroom with castle tents and a large flat screen for them to watch. They also have some tables around so if you are going to be there a while you can have food delivered to you while you wait. Wanda and her husband are absolutely wonderful. I price checked around for other items before I chose to go there and they beat every price for product and labor without even knowing that I was checking bids. Unfortunately, I need that compressor but installation will be at least $300 less than all the other options in the area. I also think that it is pretty awesome that there is finally a place where women can go and not feel that they have to bring some guy to keep from getting ripped off. I finally have a garage that I trust for all of my repairs and since I am buying another used vehicle soon I think that is pretty huge.

Service customer service satisfaction, guaranteed great prices. Oil change suspension.read more

I would leave 0 stars if I could. This place is 100% unprofessional. The quality of work that they…read moredo is awful and wouldn't recommend to anyone who has a modded car or a regular car. You will end up having to pay more money to go somewhere else. The unprofessionalism goes all the way down to even the receptionist. If I were you, I would take my money elsewhere!

I genuinely hated mechanic shops until I started using Shamrock. They care about the people and the…read morecars. They're knowledgeable, responsible, and great priced. I'd send my Granny in there if she was still alive. If you are in St.Cloud and you need a reputable repair shop goto Shamrock.

I own an auto dealership in Vero Beach, FL and had a customer who was experiencing a problem with a…read morecar they had just purchased. Unfortunately, they were in St. Cloud, FL with the car and not close to me to diagnose and remedy the issue. I called Shamrock Service Center and spoke with Karl and explained my situation. My customer took the vehicle to Shamrock and the issue was resolved in a very professional and expedited manner. My customer was relieved to have the vehicle fixed and I was super impressed with their service. I would certainly recommend Shamrock to anyone looking for an honest repair facility.

AVOID THIS PLACE!!! I had to get my timing belt replaced again for another $1100. They put crappy…read moreparts that breaks. Another thing is they set you up for another reason to come back and make money off you. They said my engine was shaking when there was no sign. After my repair, a bolt fell of the bracket that holds the engine. They lie, cheat, and would steal money from you when they can!!!!

So far, I'm a happy driver! I had a busted tire and I needed a tire right away. I called and spoke…read morewith Kevin who explained to me what would work better for me. I especially loved the cost of the tires. That worked perfectly for me compared to another shop. He called me when the tires were ready and I headed in the next day. I didn't have to wait and I was out in under an hour. My Contiprocontact tires feel great in the road.

If I could give 0 starts I would. My vehicle was rear-ended…read moreon Jan of this year, my car received that Classic Collision claimed to be over 7thousand worth of damages. Okay, the damage was significant and I am not knowledge one car mechanics to dispute the total amount. And so I left the car there to be take taking apart inspected and properly diagnosed, and for the claim or bill to be sent to the insurance of the driver who hit me, all the while I was driving a rental. After seven days exactly I called Classic Collision and ask them about the status of my vehicle, margarita informed me that they were still waiting on Geico ( the fault drivers insurance ) To respond to the amount due for the services. I was furious that I had not been updated within at least 48 hours of GEICO's lack of communication. So then I had to pay out-of-pocket for my rental to be extended, and deal with The guy Insurance, who eventually ended up responding to the claim as a total loss, since they did not want to cover the damages. After Several days of communicating with agents from GEICO, I was able to have them agree to cover the cost, I work in the medical field, and luckily, I have some understanding of how Insurance is work. Thank goodness for that, otherwise I would've had no choice, but to put my faith into Classic Collision, who did a horrible job with communicating with me and the insurance.. The second and current problem that I still have, is that they did not properly fix my car door, prior to this accident the driver door would function properly. And after the accident, the door was not able to fully close, I even have videos left me driving through the car wash and water leaking in just stays after the car accident. I drove the vehicle back to Classic Collision's and show them, the manager there I think her name may be Michelle, she told me that it would be an out-of-pocket cost. So they basically receive payment from an insurance without fully doing the job. I was strongly recommend before choosing this shop, to do some research, and nacho sound reviews, because reviews can be filtered out by companies. But by real people, and their experiences with shops around town. That was my experience.

Quick turnaround, great customer service. Kept me updated on my vehicle and very pleasant to deal…read morewith! Thank you Classic!

The car Doctor! I discovered this business by research and review; the wife's 2004 C5 Corvettes…read moreautomatic stick went limp lol, literally no gears, did the research on a repair or DIY and while I probably could do the work, I didn't feel like getting underneath the car and removing the entire center console, I'm kind of an old dude! anyways gave them a call, gentlemen name Brian informed me I could have it towed down to the shop and they will look at it immediately, he asked me for a brief description of what it was and he said he was familiar with that and he could get it done, had the vehicle towed there and literally within the hour Brian had already sent pictures back of the vehicle up on the lift the problem identified! Fantastic he gave me a quote right there on the spot, which was extremely fair. He told me he'd be done the next day, like clockwork he called early midday informing me the car was done, I was at the shop within the hour picked up the car, Had a nice conversation and back on the road! extremely happy with this encounter and this level of service. I will definitely be back if you're looking for a reliable organization take a look at the car Dr! reviews speak for itself! In person engagement was professional!! I have spoken..

Excellent service and very honest shop. I came in because a metal brace under my car came loose and…read morewas hanging down, and they fixed it quickly at no charge. They also replaced my battery under warranty with no hassle at all. On another visit, they scanned my car for a check engine light and didn't charge me for that either. It's very rare to find a shop this honest and helpful. They earned my trust and I highly recommend them.