Purchased our 2025 Bronco sight unseen and our sales person- Noah, couldn't have been more knowledgable or helpful. He and Kim worked the numbers for us in all scenarios with patience and understanding. Free delivery to our Florida home was a bonus. We are very satisfied with this experience. read more

This place is a poor professional. The salesman Elias M. Kouz It was extremely unprofessional and showed a complete lack of customer service. The salesman Elias never even sat down at the table to provide professional customer service. I would never return to this place, regardless of whether the transaction went through. One should always be professional. I've had many previous experiences at other dealerships and had good business dealings, but at Kisselback, it was awful. read more

Kisselback Ford - Car Dealers Near Me - Saint Cloud, Florida

I left my 2018 ford f250 superduty here for a rough idle issue. They said I had a cracked spark plug and they wanted to replace all the spark plugs and the wires. It took them a day and a half to complete the task and are charging me an outrageous $1500. I recommend finding a good mechanic, mechanical shop somewhere else and go there. read more

They did everything they were supposed to. I had one recall and an oil change but they lack in communication. Just a text to say they were done. Think they should go over what was done and maybe ask if we have any questions. I'm actually surprised there wasn't any attempt to upsell but I guess I liked that part. read more

Horrible experience I took the day off work, drove 2 hours, and spent 5 hours at this dealership only to get yelled at by Sean Kisselback himself. My story should be a witness to all who step foot in this dealership. It started Monday the week of Christmas, I found the exact f150 I was looking for. I spoke with salesman Elias, He was easy to talk to and encouraged me to come and look at this truck. I knew it was a far drive, so I planned to take friday off work, the day after Christmas. I drove to the dealership that morning to test drive and hopefully purchase the truck. When I got to the dealership the truck was very dirty, I was surprised because thy had a week to get the truck clean, We already did the majority of the financing over the phone. So they should have been ready for me to purchase this truck. I noticed a few dents on the truck and I asked them to wash it to get a better look. They said they would wash it after I finished the paper work. They actually pulled me away from the truck and tried walking me through the financing process. I decided to take the vehicle for a test drive and while I was driving, I took the truck to a car wash. After the wash I could see that the entire truck was covered in hail damage. I brought the vehicle back to the dealership and asked to speak with the GM. Sean Kisselback. I explained how I felt about the situation, I told him how I spent my entire day here and how it really seemed like they wanted me to sign $30k away on a hail damaged truck. I told him that the way they were pushing me to finish the paperwork before washing the truck made it seem like they knew what they were doing. Thats when he yelled at me to leave his dealership and how he doesn't appreciate the accusation. Essentially flipping the entire situation onto me, and taking no accountability for his dealerships actions. PS I waited 3 hours for them to replace the 4 balled tires from 2019 that were on that truck. I also Noticed the taillight was broken and leaking water. I asked them If they could replace it at a discounted rate and Sean had refused saying it wouldnt cause any issues. Every person I talked to at this dealership was shady. The salesman, the lady in finance, Sean the GM, even the Service manage. I asked several time to get the vehicle washed. They declined my every request. Please do not support this business. STAY AWAY I am a Senior Tech at Mercedes Benz. Ive been working in dealerships for over a decade. I've never experienced anything like this. read more

Avoid Kisselback Ford Service. I paid $8k for a new transmission only to have it fail approximately 500 miles later, leaving me stranded in Georgia. Ashlynn provided terrible follow-up during the initial repair and was completely dismissive when I called for help with the breakdown. I requested a manager and was refused. Save your time and money--go somewhere that actually stands behind their work and values their customers. read more

Bought a new 2022 F-150. when washing truck found that roof seals were damaged during fabrication. Identified Sep 2022, and just found out (Apr 2023) that Ford will do nothing (after constantly contacting them with never a response). This adversely affects any possible resale. I will never recommend this dealer. So much for the fee they charge for vehicle inspection prior to turnover. Also be very careful concerning the poor quality coming out of Ford factories. Very disappointed with vehicle quality, Ford refusal to rectify and Kisselback's lack of response. read more

Kisselback Ford - Car Dealers Near Me - Saint Cloud, Florida

They are Terrible there bought a car s you did. They did not want to help me. Tell me that it was a corporate thing. Been there 3 times then they still don't want to fix the problem, never again. Never again read more

Ford sent an OTA update to my truck that caused issues with the backup camera button. A TSB had been issued explaining a reinstall of a couple modules would correct the problem. When I made the appointment with Kisselback I informed them of this. When I arrived I was told I would have to pay for the repair, that was caused by Ford. Terrible service from both Kisselback and Ford. I will do without the button to turn on the camera. read more

What an amazing experience! My truck had been totaled (aluminum truck + 120lbs deer * velocity = airbag deployment) and I was heavily on the hunt for another truck for over 3 weeks. I tried dealerships in Jacksonville, Fruitland, Orlando, Tampa, Chiefland and Gainesville. None of them were willing to deal like the folks at Kisselback. Ray was my sales guy and he was super professional and straightforward. Communication (text, email, and phone) was highly effective and the purchase process was so smooth it'd make those car vending machine folks blush. They truly didn't try to up sell on any BS like other places do. When I said "No thanks" to something I was listened to and we keep driving on. Speaking of, being 2.5hrs from the dealership and conflicting schedules I ended up buying the truck online (first time doing that) and it was delivered to me in less than 48hrs at no additional charge. Again, corporate dealerships eat your heart out. I don't think you will go in blind as you're looking at Yelp reviews. That said, do your research on what you want, what the NADA values are, be highly familiar with the car buying process (pay attention to itemized costs on the buyers sheet) and give Ray and the goof folks at Kisselback a call. They really do their best to earn business. The next time I'm in the market for another vehicle I'll be hollering at Kisselback and Ray to help get me rolling. read more

Kisselback Ford is nothing but OUTSTANDING - my family has been purchasing and servicing our vehicles here for 10+ years now. No matter how big or small the issue is, they are there to help. The staff at Kisselback Ford are incredibly knowledgeable and accommodating. They are extremely patient and thorough with their services. There are no games when it comes to purchasing a vehicle, no hidden fees or last minute surprises and they make sure you understand the process from start to finish. At the end of the day, everyone at Kisselback Ford makes you feel like family and highly recommend stopping by. read more

We live in Palm Coast, so about an hour and a half from this dealer. We purchased 2 vehicles from David in 10 months & going out of our way was completely worth it. We have never had a better experience at a dealership. We are in a time when so many dealers are taking serious advantage of buyers. David at Kisselback was knowledgeable, patient, kind, and fair. He went above and beyond to help us when our hometown Ford dealership was being extremely unfair & difficult. We felt David was extremely knowledgeable, & we didn't feel any pressure. He made the process very easy and no nonsense. The day my vehicle was ready, I wasn't able to pick it up. David had it delivered by two extremely kind retired veterans. That was just the icing on the cake. Kisselback is worth the drive to St. Cloud. Ask for David. You'll be glad you did! read more

Kisselback Ford - New Bronco - Car Dealers Near Me - Saint Cloud, Florida

I've always had excellent service when bringing my truck here. I've taken my truck to another dealership previously & received horrible service despite having an appointment. I'll stick with Kisselback Ford! read more

Terrible I can not stress this enough. Bought a new car and had nothing but problems,the person who sold it did not even know how many cylinders were in the engine. Every time there was a complaint they did NOTHING. I told them I didn't feel safe in driving a brand new car and I had to threaten to drive it through the showroom windows. Still looked at the car and said nothing was wrong mean while it would decelerate,stall,or not be able to take off with any speed at all without warning. After complaining so much was sent to another dealership and told they could not help. The other dealership Mullinx Ford kept it for four days and found that it had a faulty part. They replaced it and now it runs fine. Do not go there you will be sorry. read more

Ray sold us our vehicle and was absolutely amazing! I would have given him 10 stars if possible. cheers

I traded in a Jeep Wrangler and leased a 2020 Ford Explorer. Kisselback Ford gave me a great price on my trade in and the best service to figure out what vehicle was best for me! All of this was done remotely from West Palm Beach. Sean was very communicative and helpful, as well as Tammy from their finance department. It only took 1.5 days from start to finish to have my vehicle delivered to me! The best car buying experience I have ever had. I would recommend to anyone. Thank you!!! read more

Kisselback Ford - 2020 Ford Explorer - Car Dealers Near Me - Saint Cloud, Florida

Don't waste your time with this business. Took the car in for one part that needed to be fixed came out with a completely different problem. The mechanic broke something and blamed it on my car. Then have the nerve to charge an arm and a leg for something they themselves did. They don't take responsibility they still expect you to pay even for their mistakes. Don't waste your time getting any service or quality here. read more

Purchased a 2016 F-150 here. The sales team was efficient and new more about the truck than other dealers. Trade in price was also very good after taking my old GMC to competing dealers. I would recommend buying here IF you want a Ford. Service department is absolutely terrible. Don't answer phone calls and take forever to complete things. They basically act like they are doing you a favor to write up a ticket and service the vehicle. It makes me regret buying a Ford. Probably the last Ford I'll own due to terrible customer service. Just one example: I bought the $60K truck at Kisselback and I need to leave it for a DAY for recall work. I ask if there is a loaner available...the service department response "there is Enterprise." This is after they lost the original ticket they had made for my truck. read more

We have been loyal Kisselback Ford service center customers for years. Today I call to get my Explorer in for loose side pillars on the windshield. The fee used to be $75.00 for fee to have them do any diagnostic, which is reasonable. I was informed today the fee has doubled to $149 and that is in addition to any repair costs and labor fees. We won't be using Kisselback again. Especially given the fact that Ford's products have gone down hill in the last 8 years and most of their vehicles have multiple recalls and issues. We own a 2015 Ford Edge and 2016 Ford Explorer and have nothing but issues which is why $149 is ridiculous for a diagnostic. read more

I can't recommend this dealership enough. They're honest, reliable, and affordable. The staff goes above and beyond for you weather you're there to buy a car or get a service. If you're looking for a new Ford or any make or model of a used car, go here. If you're a bargain shopper go ahead and go to the other dealers first, but finish your search at Kisselback because they're going to give you the best and most honest deal in town. read more

As I can see others on Yelp also don't think highly of this dealership. Would never recommend buying from this dealership. Was working a deal since Sunday and we was working on numbers for my trade and their vehicle and they sold the vehicle I was looking at out from under me. Their excuse is that we didn't get to final numbers. That makes no sense, so because of COVID and not able to come into the dealership if I was in front of your salesman that you would seek out from me? That is bad business!!!!! read more

BUYER BEWARE... don't BUY from Kisselback Ford in Saint Cloud, Florida. I went in to dealership to buy a 2020 ford truck with 30,000 miles on it that I seen on there website because I thought buy local possibly get a deal. Sadly mistaken, they are ripping people off. I find out Prices are non negotiable when speaking to salesman. Also discovered, price is exact same as original retail and on top of that, they wouldn't even consider a cash offer for truck. No Way to do business... just trying to rip customers off... read more

I bought a brand new car off the lot in 12/16 and since then I have had 3 recalls engine issues and other things and this dealership has done nothing cancel my appointments and say that I can't use my warranty I have to pay out of pocket, the customer service is horrible and the owner is rude and unprofessional I will never ever buy another car from them every again they are doing the same thing to my mother who bought a car from them right after me. Be warned never buy or go to Kisselback ford in Saint Cloud Florida. They will scam and lie to you. read more

Went here to get an oil change and tire rotation. Told the attendant that the wheel lock tool was in the cup holder. After it was "finished" I picked it up and drove home. Checked and the tires were not rotated. Note on the bill said "couldn't find the wheel lock"?!??Dirty fingerprints on the seat and dash. Several days after the oil change I noticed oil on my garage floor. Looked under my van and the oil pan drain plug had never been tightened and I was able to unscrew it with my hands! My car is only two years old and I will not be back there for any maintenance again. read more

Walked through the lot and received ABSOLUTELY NO ASSISTANCE. When I asked for a sale person to assist me he didn't even walk to any of the vehicles I inquired about or could even tell me what the price of the 3 vehicles on their lot that I was interested in. I was ready to make a purchase so but he was lazy and not in the mood to assist me. Theodore, I took my business elsewhere. The salesperson was a white male with a hat and I refuse to say his name because I don't write reviews to have anyone fired. I simply do my reviews to assist any other possible buyers. Stay away from this place. Trust me o that advice. read more

Not impressed at all. Friendly liars. When I first bought the car I was happy. Then when the car had issues, I was lied to by the service department. After a couple of times of me complaining, they kept it for 4 hours told me nothing was wrong. After the same issues again I took the car to Mullinax, they kept it for about a week, they fixed the factory issues so far. read more

Being that my in-laws recently purchased 2 new vehicles here, I figured I would give them my business. I was looking for a very specific truck (supercab stx) and was shown 3. I was given a final price, which was written on the sales sheet for the truck. I was told by the salesman that the sales manager was not in and that I should come back in the morning ( don't know his name, but he was a short older man and made a point to tell me his son was a local police officer several times). At which point I came back the next day only to be greeted my the same sales manager that was in his office the day before. He then came back with a number 2k more than what I was quoted and said "oh he must've been mistaken on the price." I told him I was willing to pay the original amount and the sales manager made a point to loudly say he wasn't giving me a discount (while looking around at the other salesmen). I left and don't plan on ever going back. As a matter of fact, I bought the exact same truck at Brandon ford for 2500 LESS THAN THE ORIGINAL QUOTED PRICE! I left them a review as well. St. Cloud is known for family, honesty and old fashioned manners. If you're looking for that, go anywhere but kisselback ford. read more

I would give this place 0 stars if I could. HORRIBLE customer service. I made an appointment and they somehow "lost" it. Currently writing this from the waiting room that I've been in for 2 hours now. My car has yet to be touched... The service department worker told me that since I don't know the exact issue (something is wrong with my transmission) that I'll have to wait at least 3 more hours. I'm a woman who is alone with no way to leave the dealership... I let the employee know that and he basically told me I was SOL. Go anywhere else if you need work on your car!!! read more

My husband and I recently went from a Honda to a Ford Edge, and chose Kisselback as our dealership after seeing all of the positive reviews about the dealership and their salespeople. Vickie is amazing. She was kind, patient and worked very hard with us to ensure we got the best deal. It was not a high-pressure situation and we felt respected throughout the entire experience. After we finalized the purchase everyone - and I mean EVERYONE - came and thanked us for our purchase, including Bobby Kisselback. We will definitely come back when my husband is ready to purchase his "dream truck" with Vickie. read more

Scheduled an oil changed Didn't realize you go into the office to be served where as other fords they come to you. Great service. Was able to get me in and out under 45 min. Full vehicle check. Glad I moved to ST. CLOUD read more

I purchased a ford explorer XL back in Sept. 2015 for the 2016 model. I now have 40,000 miles on the vehicle and kept all appointments up to date. The vehicle came with an auto start. When I attempted to use the auto start, it didn't work. I admit I waited a couple of years to take it back. However when I did take it back I needed the main key for the vehicle ( I guess I was using what would be the secondary key). In any event it turns the main key didn't work, which means it never worked. The service dept. said I needed a new key at a cost of 250.00. I told them I never used the key which means the key was inoperable from the beginning. The kicker is the service dept. had to program the secondary key in order to get the remote start working, 149.00. On top of that my original warrantee expired, but I had purchased an extended warranty when I first bought the car. The warranty did not cover anything to do with the key(s). So to recap, purchased a vehicle 2015, driven less that 6,000 miles per year. Remote start never worked, main key never worked, charged 149.00 to have secondary key programmed to the remote start, suggested I pay 250.00 to have main key programmed in order to use it not just for the remote start, but in general read more

Very good experience. Saw a truck on Saturday at the lakefront, went Monday to purchase it. Vicki was very respectful and helped me with my purchase. I filled out a credit application and went about my day. Got a call in a few hours with an approval and all the numbers exactly where I expected them to be. Made an appointment to get my purchase completed and was in and out in less than an hour. Received a follow up phone call asking how I liked the truck, as well as answered additional questions I had. I would highly recommend making the drive to St Cloud. I am a bit of a car aficionado and purchase a car on average of one every 4 to 6 months. Have 5 cars currently and would consider this dealer for future purchases. read more

warning do not buy anything from kisselback ford . they are crooks !!!!!!!!!! i bought a 2018 f450 with 2200 miles. yes it's a new truck. they are lairs the car fax was fraudulent. they didn't do any kind of inspection. which almost cost me and family to get into a terrible wreck. do to no shock bolt in passenger side shock and driverside shock bolt i pulled out by hand. wrong pitman arm bolt it was about to fall out. worst news came today 3,/30 /20 i was told by my ford dealer that all my emission has been deleted. now i have no warranty. they said i need to buy a new computer and it still may nevere run right . still don't have a spear tire or jack . wicth i have been trying to get from the start. stay away from kisselback ford they suck read more

If I could give this place a negative star review, I would. First, made an appointment, took 3 weeks to get because they only have one diesel mechanic. Drop it off on the day of appointment at 710 am. No one calls me with an update. I call the service department at 3:00pm to inquire on my vehicle. Was told they still haven't called in all the parts to the insurance company for approval, nor have any parts been ordered. Service person chuckled and said can we keep it another day...I said yes. Next day comes around....again, no call from them! I call to find out what's going on. Apparently the mechanic is have a problem finding electrical issue. My husband calls service manager asking what the heck is going on. Clearly Dave, "the manager " doesn't have a clue either. Found out the service department was lying to me. All they did in a day and a half was a freaking oil change. They haven't even Looked at the electrical issue yet NOR ANY OF THE OTHER PROBLEMS. This place is a joke! They were just going to try to keep my truck again today and continue to push it to the side! Zero customer service and shitty work ethics. Dave should find another job. read more

My visit to Kisselback Ford is a mistake I will not make again. I purchased a certified pre-owned vehicle stating no prior accidents. The salesman, Ray and the manager were nice. (the only reason why I gave this facility any stars). The next day I noticed the fender was not aligned on the car due to some type of accident that occurred previously. Luckily they fixed the fender no charge. A few days later I started hearing a concerning noice coming from the undercarriage. I took the car to Kisselback for service and they assured me that the car was completely up to date. I was not satisfied with their answer so I received a second opinion at Mullinax Ford. They found a leak in the water pump and had to replace a sway bar and an additional part. Obviously, the employees at Kisselback do not thoroughly examine their cars before placing them on the sales floor. Will never step foot in there again. read more

Service department is HORRIBLE!! Do NOT take your vehicle here unless you want to deal with rude, lazy, and incompetent staff. I brought my car in for an oil change and a simple diagnostic and a couple of days later I looked under the hood and there was oil EVERYWHERE. I took it to a mechanic in Orlando and they advised that the person who changed my oil did not put the oil cap back on and there was oil all over my engine. Forget the fact that that I had an appointment for the oil change that was scheduled to take about 2-3 hours (dropped it off first thing when they opened on a Saturday), they never called me to tell me my car was ready, so when I called them at 3:30, they told me that they weren't able to get to it today but if I would just leave it overnight they would get to it as soon as possible. When I asked about the diagnostic, that had been done, and a new battery was recommended. When asked how much a new battery would cost, the employer told me the price and I told him (politely) not to worry about the battery because I could probably buy one cheaper at Wal-Mart. He replied "oh, well, good for you". WHAT?! No thanks, never again. Beware. read more

My wife and I called Kissleback ford and talk to Jack Pate and told him what we where looking for he called back he said he had two truck to look atwe wenthe from Webster to dealer and he had the truck we wanted he was a real nice and help us out a lot thanks Jack Pate and said the best place to eat read more

DO NOT USE THIS DEALER OR BUY A FORD. Their service department is atrocious. They do a completely incompetent job and do not back up their work. The engine on my 2016 Fusion blew after only 20K miles. Kisselback claimed the original oil filter was still on the car. That part is the fault of a 3rd party mechanic. My car, however, had been in their dealership for a check engine light 5 months earlier where they also claimed to have conducted a "multi-point" inspection of the vehicle prior to servicing the engine. Had they ACTUALLY done that they would have seen the original oil filter was still on the car then before the engine blew. Instead they said that they don't check the oil filter during their "multi-point" inspection even when a car is brought in for an engine issue. Seems like a basic check that SHOULD be conducted to me, especially when you claim to have completed a "multi-point" inspection. They refused to honor the warranty or even absorb partial responsibility for the failure in their thoroughness. They are dishonest and full of excuses. If I could give negative stars I would. DO NOT USE THIS DEALER OR BUY A FORD!! read more