For a company that is supposed to help children learn to communicate, Starlight has the most abysmal communication skills I have even encountered from a professional company. I spoke with Angelica today, who was to set up my sons speech evaluation. Initially when the eval was set I was told that Ii would be bringing him into the office, but today when Angelica called me said that a therapist would be send a zoom link. She asked for my email address (which I had already given the company), I gave it her to give to the therapist. about 2 hours later I recived another phone call from Angelica again asking for the email address, because she had thrown it away earlier in the day before giving it to the therapist. I was told at I would receive a link about 15 minutes before the scheduled time 4pm. the link did not arrive until 4:03 pm, and the link did not work. the link came from Angelica's email, who I had assumed was the therapist I'd be meeting with. I emailed Angelica back, to let her know the link was not working, no response. I then called the office, no answer. I then sent another email response, this time I included my personal zoom link that I used for my own clients, still no response and no log in on the zoom link. I called the office again. Finally someone answered I explained the situation with the email and zoom, and was told that they would reach out to Angelica immediately, and have her get in contact with me to start the session, which we were not about 15 minutes into. Unbeknownst to me I was speaking with Angelica. I late found out that Angelica is not even a therapist! nor was she one I would be meeting with. She flat out lied to me, and had not intention of calling me back for the session I scheduled. the excuses I was given was she was to busy and running the whole office by herself. I asked about rescheduling the appointment for evaluation because my son has been waiting this referral for about 6 months. Angelica then offered me an in office appointment, still on zoom, but so they could make sure I was connecting properly, even though she is the one that sent the bad link. At this point I ask for the supervisor, she says she can give me her number, I said requested that she have her call me back, I was Then told I would have to call the supervisor Tanya myself because she was not available to make phone call since she was having surgery, but would be taking phone calls. I asked Angelica when Tanaya would be back from sick leave, to which she said "I don't know, you'll have to call her yourself." None of this run around was making sense, so I asked who else I could to speak to about my experience today, she said there was no one else, and that she was going to need to hang up on me because she has other phone calls to make. read more
