The customer service here is despicable. I have never been treated more poorly in any other store in my life. I was returning an item after more than 10 days. I explained the reason and that is was still sealed int he package. It turned out I brought the wrong receipt as I had shopped there many times in the past. I was told to go home and get the receipt and was told they would exchange the item for me. Right away, I went home, got the receipt, then when I returned was treated VERY POORLY by the manager. He accused me of lying and told me he had no time to hear my story. He simply refused to return the item even though the girl before him said to get the receipt to do the exchange ??? THIS IS HOW YOU TREAT LOYAL CUSTOMERS??? I felt humilitated in the middle of the store and will NEVER go back again. It is so sad that Mr. Starkman sold his business to these gaugers but better prices are everywhere else. I was just trying to keep supporting a neighbourhood business. Not anymore and will let everyone know how the management regards their customers. Deplorable. Called Better Business Bureau and encourage others who are treated poorly by this manager to do the very same. We do not treat customers this way in Canada. read more

I've always been happy with my dealings with Starkmans. Recently I have used their delivery service and website for my feeding tube supplied. Very convenient read more

Terrible web side. Prices are out of blue. Do not buy from this store.

Been coming here for many years for compression stockings. The service has always been very kind and helpful. You can even try on the different shades of compression stockings to match your tone. Prices are reasonable and much cheaper than shoppers health. They also have sales on many items including compression stockings. read more

I was referred by my doctor to attend Starkman's to pick up a Peak Flow Meter at Starkman's. So I attended and bought the item and took it home. I opened it at home and realized that the package was open on the inside and there was no chart inside the box, as my doctor had told me about. I returned the next day and showed the lady that the meter package was open and told her there was no chart. She took it to the manager and I could hear the manager complain that I could not return it as there are no returns. So I had to stand up to the lady and tell her that if they were concerned about hygiene then why should I be the one to accept an opened package? She proceeded to tell me that they would ask the company if they would take it back and only IF they would, then they would order me a new one. Then she also told me that the manager said that there was no chart included in the box. I told her that my doctor told me there would be on and she said well there isn't one. Fast forward and the following week I get told that the new one has come in from the company. I pick up the product and LOW AND BEHOLD, the meter is sealed AND THERE IS A INSTRUCTIONAL BOOKLET WITH A CHART!!!!! I don't feel customer service was what it could be but I will give them that they ordered the item quickly. read more

Ever find yourself looking for some random medical supplies that you can't find at Shopper's Drug Mart? Probably not. But... If you are, you'll probably find it at Starkman's. This place has been here for as long as I can remember. I always had a strange fascination wondering what I would find if I ever went in. I guess over the years my imagination had lead me to believe that it would be like Frankenstein's laboratory when I stepped through the doors - all scalpels and strange surgical equipment I'd rather be unaware of. In reality: it's bright, clean, organized, and the staff are always looking to help you find exactly what you're looking for. It's nothing like I had built up in my imagination, and that's a good thing. The first time I went in I was buying supplies for a home birth (too much information?) and they had everything I needed at very reasonable prices - staff quickly helped me find everything on my list.. I've since been back a few times for random supplies that I'm not sure I would find elsewhere. This store is always busy but also always have staff on hand wanting to assist. Highly recommended for all your random home surgical and medical supplies. read more

I dropped into Starkmans to buy a folding walking cane. When I was searching for the correct size, the staff had no problem dropping what they were doing and helped by opening all the packages until I found the perfect one. When I was concerned about cost they offered a 10% discount and then no tax. Satisfied customer! read more

***Update. Starkmans called and did put through the credit. It took them two weeks and two phone calls but they did do it. Receptionist called me back of all people. They should keep him and promote him to Store Manager.*** Really sad to write this review as I love the fact that they are local and have been in the neighborhood a very long time. The customer service is really atrocious from everyone except the Filipino lady unless you are clearly one of their friends. I returned a product and am still waiting for the credit to be processed. Three weeks and four phone calls later, I still have not received my refund. Will now go to dispute it. Sad that they are in such contempt of their customers. read more

This was my second visit to the store. The first time I was buying a syringe for a DIY project. I received sideways glances from staff while perusing the size list. I assumed that since people use syringes for all kinds of things that perhaps they had a bad experience and let it slide. Perhaps less stigma next time? Nope. A customer rep stood staring right next to me and refused the place the product I chose in my hand, insisting on walking me to the register (strike one). I decided to keep shopping until realizing another rep was staring at me with a horrid gaze. I decided it was time to leave, but couldn't before waiting several minutes being ignored by her as she talked about Starbucks. Then: "Are you just here to buy this?" (strike two). Finally, I was over charged, and the two reps gathered to laugh as I walked out the door (strike three). Everyone else shopped independently. Thera-Bands can be purchased at Shoppers Drug Mart, eBay, and Amazon. read more

Picked up 3 items 3 days ago. One item was a piece of medical equipment, and the female store manager who sized it made a big deal of telling me it was non-refundable, which made sense to me. Tried to return one of the other off-the-shelf items still sealed in its original packaging 3 days later and they wouldn't do it. This makes no sense. It's still sealed, and at no time was I told it wasn't returnable, as she did with the other item. Spoke with the same manager who pointed to the receipt and said it was stamped no return. Why go to the bother of telling me more than three times that I couldn't return the medical equipment, but not mention it about the other items?? The item is plastic-sealed in its original packaging. I too run a small business, and understand the importance of outstanding customer service. I now understand why these people get two stars on the reviews. read more

Customer service is so terrible. It is hard to find words. I found 2 other customers in the store today at noon having an equally horrible time. I dealt with Benji who was loud, rude and unhelpful. He shouted at me in front of customers because I was not willing to pay for goods I did not receive. The supposed GM who says he is Jim Gard simply clings to the fact that they have been in business since 1929. So awful and prices are through the roof. Moving on to 2015 from 1929 and will try well.ca. Good reviews. This place is an old school disaster. read more

Bought some slip on booties--like the kind that you wear over your shoes at the airport. I bought them because I was renovating my home and wanted some protection for the workmen parading in and out. Turned out that I found my old big box of booties and tried to return the unopened booties. They would not accept the return. I would definitely never buy anything here again. read more

I think there has been a change of management and staff. Mr. Starkman doesn't seem to be there, and the employees at the store should not be entrusted to run a pencil stand in Bangalore. We had been buying from them for years but in the last year there had been missed orders, overcharging, disorganization and rudeness. I say "had" because we switched to another supplier and have not looked back. My GF is a quadriplegic so we spend a lot of money each year on certain healthcare supplies that she uses. read more

Buyer beware. There prices online and in store are drastically different and they won't match their own prices. When I questioned this I was told "of course they are different. All online stuff is different than in store" What kind of sense is that?? Awful customer service. No returns on anything. Save yourself the trip and go to SHOPPERS HOME HEALTH!! read more

It saddens me to write this review as I was very excited to find a store with accessible medical supplies so close by to me. This place has decent products, lots of variety, medium pricing, but very very poor customer service. In their haste to rush me out of the store and remind me twice that the store was closing soon, a mistake was made with my invoice (overcharged), which I am noticing now as I am checking my receipt outside their now locked doors. My purchase was not a small one and in my opinion, customer service could have been much more professional, especially for someone who is spending a little bit more and inquiring about potential future business referrals (sending patients from our clinic just down the street). I am extremely disappointed and turned off, as I own a health clinic nearby and was hoping to send our patients here for bracing, mobility-aids and other medical supplies. read more

I have been going to Starkman Surgical Supply for over 15 years, and the customer service declines with each visit. As a Healthcare practitioner, I have spent easily a couple of thousand dollars there, as well as regularly referring clients to them. Never again! I went in last week to purchase a few items for a family member that had just recovered from surgery, and needed a pillow, a bath bar and bath board. The employee that reluctantly assisted me, spoke to me impatiently, as if i were inconveniencing her. I went through my list of items, and before i made my purchase, i confirmed that if these items were not exact or correct, "Can I refund these items?" I was told that I had 3 days. I explained that the person I am purchasing for lives in the East end and I need at least a week. Before I left, I told the manager/Owner that I thought the clerk was rude and impatient. He didn't apologize, or reassure me that he will follow up. When she returned to the counter, the manager began chatting with her about the weather! One week passes, and I must return 2 of the 3 items purchased, because they are the wrong size. Bath board was refunded, but they would not take the pillow back, even though it was unopened, still sealed in it's original package! The same lovely clerk told me that the owner does not take pillows back due to the body making contact with it and contaminating it. I get that, but on an unopened plastic sealed pillow? Come on! The Manager began yelling at me saying he remembered me from last week, and that i was rude, and he began pointing his finger in my face! He then turned around and gave another customer a product for free. Proving a point, loud and clear. Anyone who knows me, knows that I am a pacifist, non-confrontational, and that it takes a lot for me to get upset. Well, I was truly upset at the horrible way I was treated! I will never tell my clients, friends or family to shop there, ever again. I did speak with Mr. Starkman, after I made a formal complaint to the BBB. I was refunded in full. read more

Avoid this place at all costs. Sitting waiting 90 minutes for some Mgr to come in who can make a decision on a return. They do not listen. I offered three options, store credit, cash, buy $90 of merchandise. They kept changing what they would do and are making me wait 90mins. I run a biz and have no time to wade coming back and forth. I will pay more elsewhere to void this place. read more

If I could I would offer a minus rating but unfortunately I cannot so here goes - on cyber Monday of Nov 2018 I chose a cane from the Starkman's site and paid for it online - after numerous attempts by me and my therapist to clarify with the store about the canes available at their store and online I was directed to the website to order which I did. After the order was placed and paid for I was informed by email by one Salma some staff that my order had been processed and that I should come to the store to pick it up (even though the website offered free delivery within Toronto on qualified purchases) because their trucks were supposedly over packed. When I explained my mobility issues and my having specifically ordered online with delivery due to this, I was rather informed the next day that the ordered cane was in fact not available, although it was still on their website with a higher price. I was then asked to choose from an alternative two canes available at the store, which could then be delivered. I agreed to one of them but was then informed the next day that the difference of the prices of the canes would not be discounted in my favor as a compensation for the fact I was delayed, denied my order after the misrepresentation on the website which suggested the cane was in stock and the further misinformation about the order having been processed and available and further I had also missed out on deals and delivery which I could have had from other sites and their cyber Monday offers had I not ordered from the Starkman's website, which I did in good faith. I also explained my insurance deadline to submit my claim and chose another two canes which were a dollar or two in price difference and offered the replacement tip and cane clip also on the order could have been adjusted against that difference and perhaps the clip and tip which were both a few dollars in cost could be complimentary for all this delay and these issues so as to allow me to have the initial order processed because of the time frame but the next day I was forwarded a link to the site claiming a weekend sale on canes which was also not true because the canes were still priced the same as the few days earlier. In any case to accommodate my need I chose two other canes but was then informed that those other two canes were also not available and when I asked for this matter to be forwarded to a manger, my order was abruptly cancelled! This is preposterous and a complete farce of business practice and while the company probably cannot be bothered with the general public and their business their misrepresentation, miscommunication and misinformation along with their lack of consideration and common courtesy especially considering they deal with people with medical issues is harassing to say the least and I would just like to put out my complaint for general information and would definitely not refer any of my clients, family or friends as I had intended after my experience and also warn others, so people intending to patronize this business would be aware of this fiasco. read more

I am posting because I was wary of all the bad reviews. I'm from out of town and was concerned about how I was going to be treated and if I would have to end up going somewhere else. I called first and they were very nice and put the item on hold for me (last one they had). I then went directly to the store and 3 ladies promptly helped me. The one in charge of helping me was really knowledgeable her name was Victoria. She made sure it fit properly and she absolutely answered all my questions. She also helped me to get the cane I needed showed me how to use it and she installed the ice walking thing on the end for me. I really have no complaints. I don't know why there are so many bad reviews but I'm very happy with the service I got and I although the items were a bit expensive they are no more expensive than back in the US. Also this is a HUGE store and they have a ton of things there and choices. Mostly stores like this are small and limited. I'm glad to be able to post this positive review so people will know I had a good experience. Lauren G read more

We needed a paediatric O2 monitor. The staff was very helpful, opened a new one for us, set it up and tested it on me. Excellent service and price for an uncommon item. We will definitely be back. read more

Just horrible service by the manager. Explained to the associate that we came in looking for a walker with a seat back in August for my elderly father. They said they were sold out of the affordable one and that we could rent one without a seat for now until one comes in. Once it came in they would refund the rental and put it towards the walker with a seat. Not only did they not call for months, they did not refund the rentals when we said we wanted to purchase the walker with the seat. I am appalled by the way they treated us. Making us feel like we would lie about them calling up when one came in. My father barely used the walker since he needs to rest and it's easier to walk and sit with a cane then with a walker without a seat. It even still had the foam padding on it from shipment. Disgusting. Do not sign anything with this company. They will keep charging your elderly parents and they won't even know it. If you have signed an agreement I suggest you check our statements for their charges. read more

Customer service is pretty bad. I have no idea if it is the staff does not care or if they are dealing with antiquated systems and have just given up. I need a product that they must order. I have made three orders and it usually takes over 3 weeks to get in the store. When I order the product I am made to feel that this is such a huge problem for the clerk. I went to order the product on Sunday and I was told to call it in as the clerk could not find the product code, even when I gave her name and size. I was in disbelieve. I have ordered this same method for the last two times, with the same clerk one of those times. The product is only sold in two sizes. I was shaking my head thinking " how is this business been run". Going to a store should not be so frustrating. I should feel like this is a great place to meet my father's needs. I have calculated that in the last year I have spent over $1000 dollars here as we had some large items that were purchased earlier in the year. Going forward I can see that my purchases could be over $50 most months, however, after this last experience, I hope to avoid this place as much as possible. So yesterday I said enough, called the manufacturer and found a source where I can get the product delivered or I can pick it up in 3 days. Three days versus 3 weeks. Why does a business fail? Usually, they forget to be client centered and start to think they are doing the client a favour, then a competitor will take advantage of the great opportunity. I called the manager, and for some reason the manager is usually not in even on weekdays,, I . was told he would be there on Thursday. So now do I call him and give him some free advice on how to run his store, or perhaps I have already given them enough advice and now maybe I should set up my own store, as clearly there is a need that is not being met by this store's model of customer service..Too bad as they have been in the community for a long time. Perhaps complacency has set in. read more