Great new apartments, would highly recommend. Just moved out and look forward to staying here again…read moreif work brings me back to the area. Nice, clean, and staff is great.

Absolutely love it here! The staff is wonderful and very helpful. The amenities are incredible…read more Pool party on the weekends. The pool itself is amazing! State of the art gym, car washing station, outdoor fireplace and kitchen, dog park, the list goes on and on. Not to mention the apartments or as they call them, "homes". All together very impressive.

From the owner: A better way to live is closer than you think. West M Apartments, situated in the Barbe district,…read moreis a pet-friendly community conveniently located to 1-210, McNeese State University, Prien Lake Mall, Golden Nugget Casino and Resort and L'Auberge du Lac Resort, as well as various other dining and entertainment options.

Maintenance was always quick to respond to any requests and was helpful throughout my year. The…read morefront gate did not close for the majority of my year here. Appliances are nice but older. Be sure to set a reminder to yourself when moving out, as the complex does not notify you when your move out decision is due and you may be faced with paying additional rent.

Water bill is super high; 1 bedroom cost me about $55 monthly. My house I paid about $45, watering…read morethe lawn. Stephanie (black female) lived in apartment 102. She went out of her way to pester me, bully me, scream at me, she would slam the garbage lid down on purpose to provoke a fight. Manager Connie did NOTHING. Manager Connie rushed over to the property on her day off, Saturday to confront a tenant who had a service dog; Connie forced them not to have their service dog. Very rude, unreasonable, they charge a non refundable $500 dog fee. Bliss (white female) lived in my building and hit my car door, scratched my new car on purpose, denting it, because she did not want me to park next to her. Manager Connie did NOTHING. I hated the security gates. Unable to use the swimming pool; it was filled with people, no room, no privacy.

This is a really nice place to live. It's clean and quiet. It is very close to all of the…read morenecessities. I like it

A great apartment complex ! Beautifully kept grounds , friendly owners and tenets . Pet and child…read morefriendly. And to top it off, it is affordable .

I moved in back in April and have loved every second living here. It is a quiet and calm community…read more The staff here are friendly and very helpful!! Anytime I've had an issue no matter how small it was they fixed it right away! I definitely enjoy staying here. The park across the street is a plus as well!! Especially with kids! 10/10 recommend!!

DO NOT LIVE HERE -- TERRIBLE MANAGEMENT. I lived here for a…read moreyear and had constant issues from the very beginning. When I moved in, the AC was broken and took two weeks to be repaired. Management does not give notice when maintenance enters your unit--no calls, no door notices. The maintenance staff doesn't knock; they simply unlock the door and walk in. This happened while my girlfriend was sleeping and understandably terrified her. Austin, one of the managers, is greedy and disrespectful. If you point out when he's wrong, he tries to intimidate you by threatening eviction or withholding your security deposit. I recorded all of my interactions with management. Despite thoroughly cleaning the apartment from top to bottom, they are falsely claiming we left the unit dirty. Many of the positive reviews appear to be incentivized. If you leave a negative review while living there, management will contact you and attempt to bribe you to remove it. They actively try to bury bad reviews. There are also serious concerns about racist behavior from some maintenance staff. Overall, this management team is greedy, disrespectful, and treats residents like nothing more than a paycheck. They will take advantage of you in every way they can. Also they bribe people to leave good reviews on Google to bury the bad reviews

Highest Recommendation for Ms. Kate Carlin, Nelson Pointe Apt. Homes, Lake Charles, LA…read moreTo the Management at Nelson Point Apt: I would like to take this time to give the highest recommendation for Ms. Kate Carlin, the assistant manager, at the Nelson Pointe Apartment Homes in Lake Charles, LA. Kate is so professional, kind and helpful. She goes above and beyond the call of duty to help her residents, even when she is by herself and has functioned without a primary manager for several months. I have lived in apartments is six (6) states and Kate is by far, the best manager I have met in all of these states. She truly cares about the customers and it is evident in her work. Kate is a credit to the Nelson Pointe brand. Please give Kate a the highest monetary raise and a promotion for her most excellent work and professionalism. Thank you, Kate. Warm Regards, M. Barnes

The Apartment from Hell I've only been living in this…read moreapartment complex for a few weeks, and my experience has been extremely disappointing. Within the first few days, I noticed a strong sewage-like odor coming from the unit. I tried multiple ways to eliminate it myself, but nothing worked. I attempted to open the windows for ventilation, but there are no screens, and I ended up dealing with insects getting inside. When I reported the issue, maintenance briefly stopped by and claimed there was no smell and that everything was functioning properly. They didn't even notice that the toilet was leaking until I pointed it out. After their "investigation," I was told the odor from the building and that there was nothing they could do. They then closed the service request without resolving the issue. Because the odor persisted, I had to seal off the main bedroom and bathroom. I purchased an expensive air purifier and have been staying in the smaller bedroom. I've spent hundreds of dollars on air-cleaning products, yet I still wake up with a sore throat and persistent cough. There are also multiple maintenance issues throughout the unit: * The dishwasher was dirty and appeared to have mold. Maintenance initially dismissed it, but after I used it, my dishes came out covered in black residue. Only then did they acknowledge the problem. * The refrigerator does not maintain proper temperature. If I lower it, the freezer melts; if I raise it, items in the fridge freeze. My milk regularly turns to ice. * When the AC turns on, the entire apartment shakes significantly. * The washer was dirty and required me to purchase cleaning products to make it usable. * The dryer was full of lint, which I also had to clean myself. * The garbage containers are consistently dirty. Overall, this has been a very frustrating and concerning experience. If you value your health and comfort, I would strongly reconsider renting here. I need a solution for the smell . Your comment did not address the smell and you are not solving the main issue . I did contact your office and the office manager scolded me in an email because I keep on complaining , I should not complain right? I should accept to live in filth and bad smell . The courtesy that you did was an odor bonb that lasted 30 minutes !

I would not recommend this apartment to anyone. The rent is definitely too high for an old…read moreapartment in this condition. Problems that you experience are ignored by management. The people that work in the office are rude and have horrible attitudes the moment you walk in the door. It seems they enjoy telling you that they can't help you. I'm so happy my grandson was able to find a better place to land move as soon as his year was up!!!! My advice, if your looking for an apartment, keep looking!!!

I wasn't going to say anything, but now that we are getting screwed from all directions, might as…read morewell tell about our stay. Now I can see why all my friends and coworkers that lived there were in such a rush to get out. Not only did we spend our entire 13 month lease, minus 1 month, with a whole in our roof (from the storm, they chose not to fix until a year later). They literally carved out a giant square and put a tiny tarp over it. We have to buy more tarps because theirs didn't even cover the hole in the roof. Our AC almost never worked and when it did, it was leaking into our hallway. Now that we are gone, they are screwing us every way they know how. We paid our deposit. Now, they are charging us $827 for "damages and deep cleaning." We cleaned the apartment ourselves. Vacuum, shampoo, steam mop, as well as emptied all drawers and cleaned them out, and washed the fridge and it's drawers. When they FINALLY, decided to fix our apartment, they left it a mess with dry wall bits and white powder all over the floor and our furniture but have the audacity to say that we left it a mess. We had a surprise visit a few weeks ago to change our AC unit, inside. With no notice. Which also left a mess everywhere, and they didn't even paint it back. I called one evening about the AC because they are on call for problems like this, and was told "well you should have called earlier, we will fix it tomorrow." Are you not on call for a reason? We've had nothing but trouble and an awful experience. I have plenty of witnesses to back up these statements as fact. As well as a video showing what the place looked like when we left, our AC problem, and plenty of people to vouch that the hole in our roof cause unlivable conditions. Yes, we called about the roof, and were always met with "we are waiting on the insurance." For 12 months? Yea okay. I wish we could have left but we couldn't afford the fees and I care about my credit. Avoid this place at all costs.