Highest Recommendation for Ms. Kate Carlin, Nelson Pointe Apt. Homes, Lake Charles, LA…read moreTo the Management at Nelson Point Apt: I would like to take this time to give the highest recommendation for Ms. Kate Carlin, the assistant manager, at the Nelson Pointe Apartment Homes in Lake Charles, LA. Kate is so professional, kind and helpful. She goes above and beyond the call of duty to help her residents, even when she is by herself and has functioned without a primary manager for several months. I have lived in apartments is six (6) states and Kate is by far, the best manager I have met in all of these states. She truly cares about the customers and it is evident in her work. Kate is a credit to the Nelson Pointe brand. Please give Kate a the highest monetary raise and a promotion for her most excellent work and professionalism. Thank you, Kate. Warm Regards, M. Barnes

The Apartment from Hell I've only been living in this…read moreapartment complex for a few weeks, and my experience has been extremely disappointing. Within the first few days, I noticed a strong sewage-like odor coming from the unit. I tried multiple ways to eliminate it myself, but nothing worked. I attempted to open the windows for ventilation, but there are no screens, and I ended up dealing with insects getting inside. When I reported the issue, maintenance briefly stopped by and claimed there was no smell and that everything was functioning properly. They didn't even notice that the toilet was leaking until I pointed it out. After their "investigation," I was told the odor from the building and that there was nothing they could do. They then closed the service request without resolving the issue. Because the odor persisted, I had to seal off the main bedroom and bathroom. I purchased an expensive air purifier and have been staying in the smaller bedroom. I've spent hundreds of dollars on air-cleaning products, yet I still wake up with a sore throat and persistent cough. There are also multiple maintenance issues throughout the unit: * The dishwasher was dirty and appeared to have mold. Maintenance initially dismissed it, but after I used it, my dishes came out covered in black residue. Only then did they acknowledge the problem. * The refrigerator does not maintain proper temperature. If I lower it, the freezer melts; if I raise it, items in the fridge freeze. My milk regularly turns to ice. * When the AC turns on, the entire apartment shakes significantly. * The washer was dirty and required me to purchase cleaning products to make it usable. * The dryer was full of lint, which I also had to clean myself. * The garbage containers are consistently dirty. Overall, this has been a very frustrating and concerning experience. If you value your health and comfort, I would strongly reconsider renting here. I need a solution for the smell . Your comment did not address the smell and you are not solving the main issue . I did contact your office and the office manager scolded me in an email because I keep on complaining , I should not complain right? I should accept to live in filth and bad smell . The courtesy that you did was an odor bonb that lasted 30 minutes !

I tried to call to get a market survey and the guy who answered said he wasn't interested and hung…read moreup. I then tried calling again and asked and he told me "No you can't" and proceeded to hang up the phone AGAIN. Very rude if you ask me. Also my brother went and shopped there and was told that they do not like to lease to families and only singles and young couples. I am pretty sure this is very against fair housing rules. Not a very good staff they have there and whoever manages this company needs to get it together. Not pleased.

From the owner: Brand-new luxurious apartmentsread more

never answers the phone when you need them and when you actually go into office, some of the staff…read moreare rude and condescending

I moved into The Legacy back in July when I relocated, only seeing everything on the website. I…read morehave had nothing but an amazing experience with the complex from the first phone call to move in. The office staff (Bri, Samantha and Mr. G) are friendly, helpful and responds promptly to any questions or concerns. Any and all maintenance issues are addressed in a very timely fashion and Joe does an amazing job taking care of your needs. The amenities (gym,, pool,, bbq area pool table, free coffee/computer lounge and dog park) are an added bonus! Also, the fun pop-up events for the residence and their pups is great as well! I would completely recommend this location if you're looking for a new place to live!!! I recommend you check out their web site!

Don't move in here yall. There are mice in the attic and walls. They will not do anything about…read morethem. It is not worth your money. It is not a safe community like they say. The majority of the time the gates don't work lift open for 2 weeks one time People was just coming in that don't live here. The main thing is the mice. Our neighbors smoke so much you cat even walk the breezeway without choking from it. Smells like a ashtray.

Nice apartment complex. Needs some updating but they apparently have started renovating some…read moreapartments now. Great location, close to everything . The office staff and maintenance are very responsive and friendly as well. We feel very safe here, no noise issues or any complaints at all honestly. No issues with parking (not assigned). They have a nice pool and gym to use plus a security gated entrance to the apartments as well.

I would have rated them higher, but the management at this complex stole my brand new washing…read moremachine "which is being investigated" right now!!! I lived there for 1 year, and despite all the bugs: spiders, roaches, mesquitos, etc., it was okay. Until my family and I evacuated for hurricane Laura, and returned home to a torn up apartment and a stolen $750 washing machine, which the apartment management promised they would hold for me!

GREAT PLACE!!!!!!!!! Attentive and caring management. Fast and efficient with minimal repairs. Safe…read moreand caring community. Highly recommended by me. I've been a tenant for over a year and have had a great stay and experience. They also have a good neighborhood watch program!

If I could give zero stars I would. Do not move here under any circumstance. I would rather be…read morehomeless than live here. After Hurricane Laura, the the Watervue staff has been zero help. They are impossible to get ahold of and are costing my family and I money and potentially jobs. We understand everyone is in a difficult situation, but to not return a phone call or email for days after we have been out of our apartment for 3 weeks is inexcusable. The one redeeming factor is the maintenance staff. They are cool. The management is terrible. Legacy, Spring, and Advenir are all better options for around the same price.

I have just recently renewed my lease with Watervue. Karl was a tremendous help, and made sure that…read moreeverything went smoothly. He basically made the impossible possible! The staff at Watervue is a reason to stay here alone, they're responsive, caring, and they go above and beyond!

DO NOT RENT HERE! This apartment complex is dirty & very noisy. There is only one pool & it stays…read moredirty with green slime. The grills have rats in them & they run around the complex. It's on an extremely busy road & there are many wrecks. Bad location, bad manager, & just bad all around!

The maintenance team is nice and quick to respond. Also, recently they added hand soap and toilet…read morepaper to the gym restrooms. These are the only nice things I noticed during my time there. The place is overloaded with contractors with some apartments having 5-6 of them. The parking lot reflects that with trucks lining the road way. They often party all night and seem to think its normal to throw cigarette butts and chicken bones off their balcony's. The place is no longer that safe during the evenings the weekends, many times my wife was catcalled and leered / followed during her evening walks with the dogs. There was also a morning when 8 cops were outside the apartment due to a fight / drunken disagreement. Furthermore, there is dog droppings everywhere because no one picks up after their dogs. Management occasionally sends letters to tenants about these issues, but with zero effect. They feel that is due diligence I suppose. Also, they do not properly clean the air ducts and there is for sure a mold issue. This is attested to through the reviews over several years. When we complained they simply painted over the black mold on doorway and did a DIY air test. It get's worse, I have spent months working with the 3 credit agencies to repair my credit that was destroyed because the Manager opened an Entergy account in my name for an apartment I did not move into. Even though she admitted to the mistake, somehow they think that's not their fault. Their Regional Manager from Georgia Mr. Bernie Adams called to (I was hoping to address the issues, but no) systematically deny liability for any wrong doing for each of our issues one at a time including the credit problem, which was mind blowing. My advice to anyone (other than single guys who love chicken wings, cigarettes, dog droppings and don't care about their credit), is to look elsewhere. There are lots of nice SAFE apartment complexes run by capable locals that care about their tenants and respect the fact they are paying customers. This is not one of them.