Cassie Mouw was a very good communicator and helped me understand my condition of sleep apnea and…read morethe importance of using the machine to aid in my sleep. Cassie also held me accountable to use the machine consistently. Personable and upbeat! I give her my highest recommendation.

Dr. Justin and Dr. Kaitlyn really care about their patients. I feel confident saying that they are…read morethe best chiropractors I have ever worked with, so let me tell you why... When you are a 20-something with chronic back pain it is really hard to get anyone to take you seriously. I never felt that way with Dr. Kaitlyn - She acknowledged that I was truly in pain and wanted to help me. After years of dealing with my lower back pain I was finally able to get an MRI. My scans had come back but nobody from imaging or the referring doctor took the time to explain to me in depth the results or what the imagery was showing. Yet, as soon as I got a copy to Justin & Kaitlyn, they took more than enough time to pull my scans up and walked me through my injury and how to help it. Reason #1. Reason #2 - When I first started coming to West End Chiropractic they were fairly new. Due to my lower back injury, Kaitlyn thought I would benefit from a specific table they did not have at the time. Instead of not mentioning it or continuing to adjust me "trying" to help, they offered to refer me to another chiropractor with the correct table. I was so pleased with their honesty and openness to send me elsewhere for the benefit of the patient. That alone shows that they are patient first. Dr. Kaitlyn continues to oversee my chiropractic care and I see her often on an "as-needed" basis. She spends the time she needs with me and does a great adjustment everytime.

Dr. Justin is very personable and takes any concerns very seriously. I've had issues with previous…read morechiropractors brushing my pain off, but everytime I'm in, I feel not just heard- but listened to. Both doctors are super personable and I would highly reccommend this clinic :)

I have been Dr DeFrancisco's patient since 1998. Up to now he is my primary care physician. I have…read morebeen very appreciative of his medical expertise and personal concerns of my health and welfare ever since. He is personable and willing to spend more time with me when I have questions and concerns about my health on every visit with him at the clinic. Within a day or 2 he responds to my call or request for a new or refill my prescriptions. When my wife's primary care physician retired 10 yrs ago, I recommended to her to sign up with Dr. DeFrancisco as a new patient. Dr accepted her as a new patient with no problem. She is very satisfied wih him. It's now year end of 2021 and both of us are still his patients with out any complaints. He takes care of us. We are grateful for his medical expertise. He is an excellent Dr. Also his staff Nurse, Jennifer is great. Thank you Dr Defrancisco and Nurse Jennifer. My wife and I wish you both Happy Holidays and a Prosperous upcoming New Year 2022. Be SAFE.

He has been my husband's Primary Care Physician. We sure can't believe how he is being treated! My…read morehusband has been in the hospital for 3 days and Dr. Defransisco won't even return any of our several calls to his office! Meanwhile he has been in pain and suffering! Finally when someone from the office did call us she was very rude and we were told that he would need to find a new doctor since Dr. Defransisco doesn't do rounds at the hospital that we are at! Period! No referrals..nothing! He is a disgrace to his practice! It sure would've been nice to know this information much earlier. What a terrible experience! I warn anyone that is considering putting your life in his hands...he just might turn his back on you when you need him most. We will be filing a report with the Iowa Methodist Administration!

Had a great experience here. A little difficult to navigate but might be my own lack of directional…read moresense. Made an appointment easily by calling, was seen relatively quickly. The doctor was direct and personable. Her shadowing student was quiet and respectful. The staff overall seem very knowledgeable and the facility was clean.

I see Dr. Amy Crane in particular. She is a wonderful doctor. I had not been in for a physical for…read moreover five years and new it was time. There was no shaming of my bad habits. She took the time to listen to my concerns and did not talk down to me or rush me through my exam. She thoroughly answered all my questions. There online system makes it easy for me submit payments and receive updates on my visits. This is the first time, I've had access to my records from the get go and my appointment notes are finished with 24 hours. They handle a high volume of patients so the wait can sometimes be long and front desk seems a little frazzled sometimes, but I understand why.

Thorough and knowledgeable providers, and a rarity for Iowa - providers who are of color so I don't…read morehave to fear someone not knowing what conditions and flare-ups will look like on melanated skin.

I have AGS. My levels are .32; anything over .10 is positive so mine are nearly three times the…read moreminimum positive result. The Public Health nurse who called me said I should see an allergist and get a prescription for epi pens because AGS is weird and even with low levels I could have an anaphylactic reaction (and as it turns out the absolute gastrointestinal misery I went through that spurred me to get the testing *was* a form of anaphylactic reaction). Unfortunately I chose this place. Over $600 to be told the AGS levels on my blood test were "likely a false positive" and therefore no Epi was prescribed. Visit notes list several things that were not actually done and says I likely have "food intolerance", not an allergy. Completely disregarded the fact that AGS is a reaction to a SUGAR molecule while the limited scratch tests he did on me check reactions to PROTEINS (which is why they are NOT reliable for testing for AGS). Did NOT prescribe an Epi for me, so I just starved my way through a two-week camping trip for fear of potential reaction. My visit notes also suggest a "pork sausage challenge" at the office over 4 hours to rule out AGS. That's NOT the way AGS works. With AGS you can eat something one time and not react at all, and have the exact same thing two days later and have a bad reaction. It's a crap shoot. It's just plain dangerous to suggest to someone they're not AGS based on the fact that they don't react within a few hours to *one* in-office challenge. What happens when someone celebrates with a nice steak dinner because this doctor said they had a false positive, and they wake up in hospital or worse because *that's* when their body decided to react?? I also do NOT appreciate the complete lack of transparency with respect to pricing. Prices and fees should be clearly communicated BEFORE testing so the patient can make an informed decision as to whether to proceed. I feel like the over $600 I was charged for this one short visit with minor testing was a massive overcharge. I won't be going back.

I have been at patient at Iowa Arthritis for many years. With the recent retirement of Dr Larry…read moreRettenmaier, I am now working with Dr Matthew Samec. I met with Dr Samec today who will now be my physician. He was familiar with my med history which put me at ease. He spent what I felt was a great deal of time talking to me and asking questions. He was so very patient with me as I shared issues about my med history I wanted him to be aware of. Dr Samec is experienced, thoughtful and caring. Working closely with Dr Samec is PA Laurie Hughell. If you are seeking treatment for osteoporosis or rheumatoid arthritis, I recommend Dr Samec and Laurie Hughell. I have trusted my care to this office for 18 years. I rarely write reviews but if you are new to the area or looking for a new provider, I highly recommend this team. Mutual trust must be the bedrock of a good doctor/patient relationship.

I have been a patient since 2007. I originally went to Dr. Finan, since about 2012 I've gone to Dr…read more Swenson. I have had many struggles with my disease over the years, he has always been there to help. He even will work through a lunch so I can travel almost 3 hours for an appointment. He is assertive when needed and apathetic when needed. Will keep on making that trip to see him!

I was referred by Iowa Digestive for an ultrasound for continuing health issues. This location is…read moresuper convenient right near my home at the new Unity Point Medical Plaza on NW 36th and NW Ankeny Blvd. On one side is the Urgent Care, and the other is a lab and Iowa Radiology. First of all this is a beautiful office that is very modern and VERY clean! The warm neutral tones make it welcoming. The staff is super friendly and the tech made me feel at ease. Which was really comforting. I was in and out very quickly, they just collected my insurance card and I filled out a short form, then I was sent on my way. The other nice thing is that they were able to work with my schedule. I actually got a same day appointment. This made it really convenient so I did not have to take extra time off work. Iowa Radiology has multiple locations around the Des Moines metro. I would highly recommend their office!!

Very fast and professional. The lady that is running things is so sweet. Very kind and always…read moreasking if you have ANY questions which I liked because I felt safe.

I had a wonderful experience with Dr. Sanon. I had past trauma that I needed to release, but I…read moredidn't have the tools or skills to do so. What I loved is that it was not about bringing the trauma back up it was about letting it go and moving forward.