This clinic has been my clinic of record for over 20 yrs…read more My doctor is Dr Thomas Woodard,and he is just the best! He always is cheerful and is concerned about my care.He keeps me posted as to my needs in vaccinations and my overall general health. The clinic staff is great too,always checking me in promptly and the waiting area is clean and large so you can social distance. The lab is right down the corridor so it is very handy,plus the girls know there way around the needle and do a great job in taking blood, Thank you unity point for all you do for our well being!

There will always be people who leave negative reviews. Exemplar has been there for me with…read morelast-minute walk-ins as well as setting me up with a PCP. They care. And they do a good job.

If I could give this place zero stars I would!!!! The only decent provider is Elli and she is…read moreabsolutely AMAZING! I wish she was in her own private practice!! My experience with this place is not good at all, I was a patient at the flagship clinic since March of 2023 and if someone would have asked me how I feel about this place 6 months ago I would have said they are amazing, but when they opened the Cedar Rapids Clinic (I had moved to Cedar Rapids to be closer to family) things deteriorated very quickly. I was super excited to get my daughter and best friend into this clinic also. So, to say I was impatient for opening day that would be a gross understatement. However, when the three of us began seeing the provider in Cedar Rapids it was very clear that the clinic was not ready for opening day. They had no front desk staff and the LPN who was supposed to be in the back was the only person helping the one and only provider the clinic had. While this LPN was sweet to begin with, it quickly it became obvious that she was becoming overloaded with the front desk responsibilities, the duties with/for the provider, answering the phones, submitting billing (this is questionable), sending out lab samples , etc...etc.... The first time my daughter was able to get into the provider we were both excited because I enjoyed the care I received at the West Des Moines office so it was extremely unexpected when the LPN snapped at my daughter right away wanting to know why she was in there wanting to change PCP's when she already had a provider, Mind you my daughter was a) wanting a new provider and b) wanted a second opinion regarding a potential auto-immune disorder, which she has every right to. This LPN's behavior got increasingly worse, she was losing entire and partial samples that needed to go to the lab, she was getting more confrontational with me and my daughter, until she did something that I felt warranted being reported to the main office. When the LPN was ultimately fired. I was immediately told by the provider that she was friends with the LPN and wanted me to know that she was refusing to provide my care moving forward. this was in early November 2025. On November 15th, 2025, I received a message from the VP of Member Services on my patient portal telling me that "since I had not paid dues in 3 months Exemplarcare was terminating my membership. Now I don't want to get into too much detail, but I decided to contact my insurance company with this conundrum that happened with Exemplarcare in November, I was advised to ask for a "Billing Audit", so I sent a message through my portal requesting this document and stated that I believed that 2 business days should be ample time to send this document. Later, on Friday, I got an email from the VP of member services stating that if I did not cease communications with the office, [she] was going to seek legal action. Now I assume this means that they are refusing to provide me with that information... I have attached a picture of that e-mail to this comment. Not a great experience in the end! UTA: I just noticed that a staff member wrote their own review in an attempt to sway the overall rating of this place. It's pretty pathetic that a "professional" place of business would need its own employees to write false reviews; this is cheating and if they will cheat for a review the just think about the level of pettiness they take in your care and how they would take great ease in spreading any number of patients business anywhere they please. so Seriously and incredibly pathetic!!!!!!

Dr. Pelzer is a knowledgeable, patient and fun pediatrician. Our first child has been going for…read moreseveral years now since they were a newborn and we just started taking our second to him as well. He uses play to make our child feel comfortable with him while he's doing his checkups. Always listens to us and values our input as parents. Highly recommend him as a pediatrician.

Family practice at waukee and west des moines are the worst. There are good doctors at Iowa clinic…read more I've been going there for a long time. But smith in waukee is absolutely unthinkable. 3 times this doctor verbally abused me, shouting and making false accusations repeated over and over again. Then, she gets the current doctor scholz involved by spreading rumors and lying. I went for a med check, and scholz brings up medication that wasn't what she told me she was going to change. Then she picks up a bunch of papers, waves them in the air and said, what is this? If I had my wits about me, I would have said you acting crazy. This is a very immature gossipy bunch of women. I doubt that i'm the only one smith has verbally abused. If you were verbally abused by smith in waukee or west des moines put your note in here, the more people tell the less it's gonna happen. Neither of these doctors understands what FM LA is or how it works or what accommodations ate Or how those work, they'd rather gossip and come up with their own weird imaginations. Remember everyone's behavior is their own choice including doctors. Smith eventually kicked me out of her clinic because I was five minutes late. The rule is ten minutes. I've waited for her up to an hour.

Very kind staff! They've always taken good care of me. I'll be moving soon so sadly I won't be able…read moreto visit their office anymore, but it was always cleanly and orderly

First time coming here I was lost... haha. I called them and the receptionist was so helpful and…read moreguided me to the building. Embarrassing but that was such great customer service. I switched pediatrics because the old one was too far away now and I'm glad I did. The inside is clean and very modern. The staff are very caring and provided overall really great service and care!

Amazing Doctor, has great bedside manor and good at what she does. Regardless of if you see her as…read morea patient in the hospital or in her office, she will take great care of you!

I've come in here on multiple occasions in varying degrees of urgency and found that they could…read moreschedule me in fairly quickly each time. The staff and nurses are professional and courteous, and the online pre check-in is helpful in expediting my wait time. I've seen Drs. Tara Dennis and Eric Donels so far and both were excellent in hearing out my concerns and providing options for resolving my health issues. It's just too bad that I have to keep coming back here with health issues!

I was waiting in another company's urgent care for hour and half before I figured out that I can…read moremake appointments for my regular doctor's online. You heard that right! You can make appointments online! Pretty useful considering I lost my voice due to a sore throat. I got in the same day, and service was prompt and nice. They have all their info on pads so fill out your info or just hit continue if nothing has changed. They had me in and out in 30 minutes and on my way to pick up a prescription. I would highly recommend the Iowa Clinic to anyone

Dr Erin Lehman is amazing... She is exceptional at her job. I would recommend her to everyone. I…read morealso was very pleased with Katie Kramer too. This office is extremely busy and very difficult to obtain an appointment if you are a new patient but it is definitely worth the wait. The level of professionalism is exhibited from the minute you walk in. Jane Andrews has as well oiled clinic and it shows in all they do! The staff are well trained... I am very appreciative of all that they do...

5 stars all the way here. Love my OB Dr Erin Lehman. She and the staff are just super. Dr Erin…read moreis a busy lady so make your appts in advance.

All of the staff are very friendly here. I feel terrible that I didn't get the nurses name but she…read morewas so sweet. She even had scrubs with cats on them! Dr. Reed is so incredibly nice. She is warm and friendly and takes the time to explain your options. She listens to your concerns and addresses them. After being blown off by another doctor, she's a breath of fresh air. She also practices women's health so she's a one stop shop. So glad I found her!

Always had good service and attention when I went. They have a nice stable of doctors and nurses…read morethat provide quality information and suggestions as well as being good listeners in general. I would recommend them if you are in the service area and need care.

The first time I went here, the doctor was no help at all and pretty rude actually. She kept saying…read morethere was nothing wrong even though I had been throwing up for over two weeks. Finally, I went to a different doctor office and they figured it out quickly. My second time here, the lady was super helpful and made sure to get me better! I guess it just depends which doctor you get seen by at this place.

I have had horrible pudendal nerve pain for 14 years. I could not sit at all. Had to lay down or…read morestand up. That is a huge life style impact. I was searching for a specialized nuerostimulator surgeon. Dr. Jolene Smith was my surgeon. She recommended a drg (dorsal root ganglion) neurostimulator. There was a mandatory 5 day trial. I knew immediately that it worked. After the trial, she implanted a drg device in my spine. The device is made by St Judes, now owned by Abbot. The permanent device works like a true miracle. Since the operation, I have ridden sitting up in our car from Iowa to Colorado and back with no pain. No problems with paperwork at all. The other two reviews would very frustratimg, but are an unfortunate very minor subset of this clinic's patients. The surgeons are all highly skilled and compassionate. My highest recommendations.

See photo attached. Do not go if you need care! I had a procedure done. Had to wait over a month to…read morebegin to feel any relief... the cost out of pocket was too much for no relief. They call themselves pain management but offer none.