I felt I had reached my "end's wit" today while attempting to gain access to my patient portal…read more Clearly, my lack of computer skills were on full display. I called the office and was referred to Susan, who offered to walk me through the process over the phone. Still, I was not able to get access. Now, here is the very amazing thing. Sensing I was still frustrated, she offered to have me come in and she would help me step by step. I told her I'd be there in 10 minutes. She was actually waiting for me at the front desk when I arrived. This woman was incredible. She was so kind and patient and calm, which is exactly what I needed today. Susan was able to spot what the issue was, which allowed me to access my account. Problem solved. Susan didn't send me a link to click on or a toll free number to call. She just sat down and helped me. She didn't judge me. She didn't make excuses. She saw I had a problem and knew I needed her help. West Des Moines Ob/GYN is a world class medical practice of experienced doctors and nursing staff that has provided my medical care for over 20 years. I can't imagine going anywhere else. But, today, I needed Susan in billing.... and she really came through for me. I wish I could return the favor to her. If you are new to the area or if you are thinking about making a change, you will not find a better provider in central Iowa. And, for you ladies in Ankeny, they have a new location there.

How many women out there have heard the term "hymenal remnant"? Apparently, this is so common in…read morethe female anatomy that Dr. Nicole Davis decided not to share with me that mine was enlarged/irregular. Even though that was what I went in for - a growth coming out of my body that didn't feel right and wasn't always there. Not only did she not address it (again, the thing I literally went in for) but I think she just plain didn't see it. She instead minimized my concern and said I must be talking about something on the external part of my body, around my labia. I called the clinic 5 days later and spoke to Tina, who is the be-all-end-all at this clinic. She's the admin, the CFO, the CEO - aka, if you aren't happy with how she is treating you then too bad so sad. She continuously interrupted me and did NOT want to believe the patient; she offered zero resolution and zero compassion. I asked Tina to have Dr. Nicole Davis call me after she reviewed the photo I had to take of MY VAGINA and send it to them via the Klara app (something I never dreamed of having to do). They took no accountability for their lack of understanding what my concern was OR that during my exam, it was completely missed. They said I could come back for another exam and pay another copay, shocker. When Dr. Nicole Davis messaged me (even though I specifically asked for her to call me), I replied and asked her to confirm that she completely missed this. She replied stating "I may have seen it during your exam, but because it is a normal variation, I do not routinely discuss it with patients." Let me be very clear - this was only the SECOND time she had seen me. How is anything about our doctor/patient relationship routine?! I strongly recommend starting with Planned Parenthood to get treatment from those in the medical community who truly care about women. Then ask that physician who their OBGYN is, that's my plan. No way in hell am I coming back to this place. As if women don't deal with gaslighting enough in this world - I sure as shit don't need it from my OBGYN.

I love this clinic. All the providers listen and care, educate with every interaction, and go above…read moreand beyond to provide excellent care.

I just had my first appointment with Dr. Steinman and all I can say is I am so impressed! They…read moreallow me to be the parent and make informed decisions for my baby instead of being guilted into what the status quo tells you to do! She was very approachable and I found myself able to ask questions that I was scared to ask at my babies previous clinic because I would get an eye roll or a talking to. I am so happy I made the switch!

Dr. Layton and staff are simply outstanding. Professional, nice, down-to-earth medical clinic that…read moreactually listens and responds to their customer/patients. Highly recommend.

I met with Dr. Layton last week for a first-time visit. Working in a clinical setting myself, I…read morehave high expectations. North Polk Family Medicine exceeded my expectations and made me feel comfortable; Dr. Layton's calm, reassuring personality immediately put me at ease. The staff was very friendly and professional, both on the phone and in-person. It's been years since I have sought medical care in a traditional medical clinic, as I usually just get care at the free clinic where I volunteer. I realized recently that having a regular medical "home" is important, and I am fortunate that I have found a clinic that can provide that consistent and competent care for me.

They gave my 18-month-old the wrong vaccines at his appointment. They gave him the HPV vaccine,…read moremeant for pre-teens, and justified it by telling me that they give it to younger kids in Europe... He was fine, and we went back it to get the one he missed, but this seems like serious negligence. Should have learned, I thought it was a fluke, but a few years later they gave my daughter a prescription for antibiotics that was stronger than an adult dose because they accidentally doubled it. We are now changing offices because we no longer trust the staff.

Mercy Briarwood; Love the office here! Staff is so friendly…read moreand knowledgable! Location is super convenient as well!!! Intersection of NW 36th and N Ankeny Blvd. the PA Brandon Mitchell is super thorough! They usually can get you in same day as long as you call ahead for appointment. They are open M-F 8-5. Which is pretty standard for a doctors office. They have no appointments from 12-1 pm for lunch. New patients are always welcome and they are great at working with insurances! Didn't think I would review a doctors office but they are a great group. Beautiful office with ample parking and new equipment!

The nurses were very kind, thoughtful and friendly. The hospital is also very clean and there's…read moreplenty of places to relax and unwind while you're waiting.

I went to the ER with severe back and stomach pain. I'm having a 6th back surgery soon and have had…read moresurgery to remove 1 foot of my colon due to a blockage. I told them I had the same symptoms as I did before that surgery. After waiting 4 hours where at one point there were only 3 other people, I finally left without being seen. One couple was still waiting and they had been there 6 hours. Another woman had been there about the same amount of time. She was very concerned about getting home because she came by ambulance and was in a non-folding wheelchair. One nurse was extremely rude to her and said the place they use to give patients rides home in a case like this was closed and asked if her family could get her. She said no. She was shaking and panicking. I tried to find a business that was still open and had no luck. I then asked on Facebook if anyone could help. A very nice woman agreed to drive from Ankeny to give her a ride! I went to the nurse and told her I found her a ride only to be told they had one for her since she had finally been taken to a room. Why this wasn't explained to us is beyond me. It would have saved this woman from panicking and me from spending an hour looking for a ride for her.

Our little one was having some tummy trouble so we made an appointment with Dr. Zaghloul(GI), he…read morewas very nice and thorough in making sure he got all the details correct. He gave us a clear plan of what the next steps were and made sure to handle our little one with care. We had our second appointment with Dr. Kumar (Surgeon) for a small umbilical issue. He was able to treat right in office, and he and his staff that were in the room were super nice and very kind. They were very gentle with my son and made sure we knew what they were doing every step of the way. It was a very easy and stress free experience! Staff was super friendly and helpful, and the waiting area is nice and bright. The staff and doctors made sure we knew that we could call and even get after hours help if we had any questions or concerns.

Front staff and nurses are friendly although I waited 1 hour and twenty min to be seen by a doctor…read more Simply unacceptable.