The doctors here are wonderful!…read more The Eyeglass department are thieves. I bought my last glasses there, $800. They're no better than the ones I got from Vision Works for $350. I inquired about 1 lens change due to a new script. The wanted to charge me $900.

If I could give zero stars, I would. As a new patient here I was appalled with how I was treated…read more My exam was fine but when it came to picking out my eye glasses everything went downhill. The woman had my insurance wrong and when I tried to tell her that I knew what my insurance benefit was and that it was not as good as she was saying she argued with me and told me she was right. After about 5 minutes of back and fourth and me asking her multiple time to check it again (because I didn't want to be billed more money later due to her mistake) she loudly sighed and checked it. And I was right. She didn't even apologize or acknowledge that she was wrong, just printed a new form out and told me exactly what I had told her my benefits were. Fast forward to me picking up my glasses, I try them on, get them fitted, and head home. I had contacts in but I've never had an issue with my prescription so I didn't even think to take them out to see. A few days later I went to put my glasses on and they didn't feel right. The prescription seemed off and my eyes felt weird, almost like when your glasses are cockeyed on your face and how it makes them feel uncomfortable. I made an appointment to go back and let me tell you, I have never felt so unheard as a patient and so disrespected. The doctor checked my prescription and the glasses and told me that I was wrong and that what I was saying didn't make any sense. She was extremely rude to me and we went back and fourth for a bit and I explained that I understood that it didn't make sense but that something definitely was not right. I asked if maybe my measurements could have been taken wrong at the glasses counter and she said maybe but that she was going to write me a new prescription, so she bumped my prescription up a little bit even though I said that I liked my current prescription. I went out to the glasses counter and asked the woman to measure me to make sure it was accurate and she told me that her measurement was correct and that there was no need. After some back and fourth and me having to start having an attitude she put the device on my face, lopsided, and pretended to check my eye measurements and said, yup, it's correct. I am so appalled. I went to pick my glasses back up after the "changes" and they still don't feel right. I've been wearing glasses for 12+ years so it's not like I don't know how my eyes should feel. I am so frustrated and mad for wasting my money at this place. I will be calling to see if I can receive a refund on my glasses and that will be the last time I ever contact this office again and I will make sure that everyone that I know in West Chester steers clear of this place.

I have a strong family history of eye problems and I feel secure entrusting my visual health with…read moreDr. Ward. I highly recommend him, especially for retina issues.

From the owner: Chester County Eye Care is the premier ophthalmologist and optometrist practice in Chester County…read morewith over 40 years experience in advanced specialty eye care. We offer state-of-the-art diagnostic and surgical techniques in the management of cataracts, glaucoma, macular degeneration, diabetic retinopathy, corneal disorders, dry eye and more. We also provide LASIK, routine eye care, contact lenses, and cosmetic treatments. With three offices in West Chester, Exton, and West Grove, we serve the Chester County area including Malvern, Frazer, Coatesville, Thorndale, Downingtown, Jennersville, Kennett Square, Paoli, Chadds Ford, and Oxford.

I spent over an hour on their pre-appointment paperwork and drove 30 minutes to the office, only to…read morebe denied care because I wouldn't put a credit card on file. This policy was never disclosed--not during scheduling, not in reminders, and not in the patient registration or financial agreement. They had already verified my insurance, knew my exact co-pay, and I even offered to pay it upfront. Still, they refused to let me see the doctor. I've never experienced this with any provider before. This made me lose all trust in their billing practices. If they mishandle a claim or insurance rejects something, I have no doubt they'd just charge the card without doing the proper follow-up. In today's environment of healthcare data breaches, requiring a card on file with no limits or opt-out is not just unsafe--it's unethical. If they treat new patients like this before the first exam, imagine what happens after. I would not recommend this office to anyone

I've had two bad experiences here. The most recent, the woman at the front wanted me to fill out a…read morenew "paper" form with my credit card information and my name/address on it for them to file. I said I was not going to fill it out and was uncomfortable with doing that, given security and fraud risks with providing personal identifiable information (PII) in paper form. She said they will then "refuse" to see me if I don't fill this out. Even though she admitted they already had a credit card on file for me (never gave permission for this). I mentioned I'm happy to pay with credit card but I'm not providing this on paper. What is this 1980? Walked out and submitted a security complaint for the office. The time before this, I came in for an eye test with a nurse who was clearly sick and coughing all over the place and sneezing. She refused to wear a mask so I told her I was uncomfortable with her being that close to my face with no mask. Overall, will never go back here and do not recommend this place to anyone.

I had a follow up cataract surgery visit with Jenny Dang. She was rude, rushed, dismissive and more…read moreinterested in her computer than the patient, answered questions with generalities. Dismissed me at end of visit by shoving a folder at me saying" go right and give this to the front desk for me". Never looking up from her computer. Her assistant Liz was just as bad. Would not trust her with my care. I have seen several doctors and assistants at Chester County Eye Care and have had good experiences. The front desk is great too.

Terrible experience. Appointments take forever and you get shuffled around from person to person…read morewith this stupid piece of red paper that makes you feel like an inmate in prison. Staff is very unfriendly. I had surgery, which was portrayed to me as simple, but was nothing but simple. I had every complication possible and these complications were poorly addressed. I kept being told to "put these drops in and it will be better tomorrow", which, of course never happened. Possible complications such as hemorrhaging and blurry vision (which both happened to me). were never discussed as possibilities pre-surgery. The anesthesia during surgery was inadequate and when I brought it up with the surgeon afterwards his response was that he "relies on the anesthesiologist." I guess nobody was paying attention when I told them during surgery that I could feel what they were doing and it hurt. Now I am being told I need a second surgery. I cannot, in good conscious, let these people touch my eye again. Horrible experience.

Both Mike and Dr. Yannelli were professional, knowledgeable and very nice. As a senior I had some…read moreanxiety about age-related eye problems I may have now or in the future. I was given an extremely thorough examination and all my questions and concerns addressed, I cannot recommend them highly enough.

The staff was super friendly and helpful. They adjusted 2 pairs of glasses for us at no charge. I…read moredon't wear glasses so I can't be super helpful in my review, but they seemed to have a decent selection available and honestly the staff's attitude is enough reason for me to recommend this place.

Can't safe enough about Catando Vision. First time patient. From beginning to end it was a first…read moreclass experience! The entire team is fantastic!

Bruce is absolutely the best eye doctor you will ever find…read more He cares tremendously about you and your ability to see.

Thank you for taking care of me years ago when I ripped my cornea and had asphalt lodged inside my…read moreeye. You are the best.

The provider and entire staff are amazing. They are informative and helpful. I use them for my…read moreexams, contact lenses and glasses. Everyone is friendly and welcoming and it's the best experience I've had at an eye doctor. They are attentive and do not rush to get patients in and out like I've experienced at other offices. Top notch care and top notch team! Highly recommend this team!

Having recently moved from out of state, I researched long and hard to find an eye doc who could…read morehelp correct my vision after several medical situations that have severely impacted my eyesight over the years. My vision has deteriorated from a diagnosis of keratoconus in my thirties, a brain tumor in my fifties, and Guillain Barre in my sixties. Bainbridge Eye Care Associates has been a godsend! Their staff is terrific and along with Dr. Todd Bainbridge took the time to evaluate all my needs as well as answer any questions I may have had. Sclera lenses are difficult to fit yet Dr. Bainbridge has me seeing the best that I have in twenty years and the contacts are beyond comfortable! Any folks with eyesight challenges would greatly benefit from a visit to this office. Thanks Bainbridge Eye Care Associates for greatly improving my quality of life!

Dr. Davis is an excellent optometrist who cares very deeply about her patients. My wife and I have…read morebeen patients of Dr. Davis for over 20 years. She conducts an extremely thorough eye exam. She explains her findings and notes any changes to both sight and physical attributes of your eyes. Dr. Davis is very knowledgeable and patient willing to answer the questions you may have. As important is when she has noted changes to my eyes, Dr. Davis has explained the changes and provided a course of conduct for addressing any changes for which she was concerned. I have been wearing glasses for many years now and Marge has been fantastic in both selecting and fitting the frames for my glasses. So much so, in fact, I just have Marge select the frames she believes both look good on me and will withstand the stress I place upon them. Without reservation, I would recommend Dr. Davis to anyone seeking an optometrist who is knowledgeable and caring.

Dr. Davis provides very thorough eye examinations and is highly knowledgeable about treating…read morevarious eye issues. Marge is always a pleasure to deal with and can be counted on to provide professional assistance with eyeglass selection, repair, and fitting. Won't go anywhere else!