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Stargazer Satellite

5.0 (1 review)
Closed • Closed

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6 years ago

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Verizon

Verizon

1.0
(2 reviews)

This store and "customer service" plain sucks. Find another location to deal with - or better yet,…read moreget rid of Verizon like I'm doing. Long time customer with SIX devices on a plan that the idiotic store employees refused to do a simple thing and the right thing to replace a phone that was sent to the store via an insurance claim...even though the store employee provided the store address as the location to send it to! They had the phone but refused to turn it over to my daughter because it was addressed to my name - the account owner - even though I made her an account manager, was on FaceTime with them offering my ID, and VERIZON CUSTOMER SERVICE was also telling them to give her the phone! What a bunch of a-holes.

Verizon customer support is "unable" to help me because I "need a new sims card". Can't do it over…read morethe phone because they say I need another phone but I only own one phone. So support said they marked me down to get a new sims I only had to go to the store no questions asked (word for word what they said). I show up and I'm refused service because I'm not the account holder. The "account holder" is my father in hospice 3 states away even though I pay the bill and had the phone on the account along with a photo ID that matches the name on the account. They didn't care and acted like I was trying to get into Fort Knox even though VERIZON SUPPORT LITERALLY TOLD ME TO GO THERE???. So version phone support can't help me and these people refuse to help me. I'm actually forced to switch to ATT which is just WILD. Additionally it's asinine how large their sign is out front. You cannot see oncoming traffic and a pedestrian was almost hit because it blocks everything to the left when you're pulling out. An extreme danger to customers and I'm like 90% sure it's illegally close as well. Anywho, 0/10 would not go here to deal with the rude and lazy "workers" here.

Best Buy-Bowling Green

Best Buy-Bowling Green

2.1
(26 reviews)
•$$

One of the people I was with needed to get a new phone charger for a brand new phone that was just…read morereleased. Would you believe we went to the ATT store and they dident even have the charger. The ATT store told us to try this Best Buy in bowling green. We went to this Best Buy the store is a smaller Best Buy but has every thing you would need. Including this charger that the ATT store dident have lol. When we went in 2 staff members greeted us and asked us if we needed help. Both of them took us over to the cell phone accessories area and gave my friend a few options. The store employees were very helpful. They escorted us over to the check out and the transaction was complete. Overall. I was impressed with this Best Buy in bowling green. I would defiantly come back to this location in the future if I needed anything electronic.

I'm so disappointed in this place and understand why they are closing stores. I am a former…read moreemployee and worked with Best Buy for over 16 years. Have not worked there since 2017. I took my Dyson vacuum that I purchased from them around 6months ago for repair. The stick vacuums has probably been used 10 times total. Never really cared for it. Long story short it stopped charging. So I contacted the manufacturer and was told it's in the manufacture warranty period that was one year.and to Take it back to Best Buy and they will repair most likely replace the bad battery. Go the next day and was first told at customer service to just get another one and they would exchange it. Learned later that the guy at customer service thought I just purchased it. I had everything with it box,manuals, cardboard inserts, and accessories so I understand his confused nature. Because it still looked brand new. Like I said it's been used maybe 10 times. Finally a guy told me that it's no problem we will just send it to service and should let you know something in a week or so. Three weeks go by and nothing so I contacted Best Buy's service center. They tell me that the vacuum has been repaired and give me a tracking number. Then tell me that they will also call when it arrives in the store. Will attach the communication I had with them. Few days later Best Buy store calls and tells me no it's not repaired and come pick it up. So, now I'm confused on what's going on. Try to call and told again it's been repaired. Great, I go in today to pick it up. Was helped by the same guy that sent it to service for me the first place. He then tells me that they don't repair vacuums and that it was never touched or repaired. This is almost four weeks from when he told me it's not an issue to send to service center for repair. Tell him the whole situation and show him my communication with service center. He tells me that was a fake person and he can't help me. What the hell.. Fake person. It's your Geek Squad service center. Best Buy get your foot out of your A**. I will never ever shop with them again. Would have been fine at first if they just told me to go back to Dyson. But after all of this just pissed. Essentially all the time wasted, money for gas, and just incredibly inconvenient time wasted. Decided to send this to save others wasted time.

Stargazer Satellite - electronics - Updated July 2026

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