I sought service internet only and would up going with AT & T and here's why:…read more 1. Cable company only open 8-4:30, M - F. so if you work it's not easy to accomplish anything with your account. AT & T, open 7 days a week, most days close at 9 pm (better access). 2. When there were issues with the service (I never got it going when having service? With them), I called several times and nothing worked to get the Internet going. I still got the bill, but had no service. 3. With the cable company, I finally figured out I could drive to another city that had better hours to return the equipment. But, they could not cancel my service and when I finally got it cancelled, they tried to charge me for the "free" equipment. They only took it off my bill, when I showed the. The receipt of return. 4. When I went to the office to dispute the bill ( I took a vacation day), since I never received any service I was told the reason it didn't work was because nobody "turned it on at the pole". So the numerous times I tried to set it up by myself, and the numerous times I called the help desk to get it going were futile attempts. Although I was billed for a month of service and equipment. 5. I went to AT &T after I got off work one night, signed up for Internet, set up an appointment for them to install their fiber optic system. The guy showed up, asked where I wanted the wiring to be installed and explained the options. He installed it and two hours later called to see if I was having any issues. Won't be going back to cable any time soon.

I ordered a phone in the app for pickup the next day, when the next day happened they had sold my…read moredamned phone in store and cancelled my order. That's wild to me. Like how is that something that happens at a reputable store front??? My guess is that it's not.

I had the misfortune of visiting this store on 11/24/25 for an upgrade. The associates were…read morewilling to help but the Store Manager, Sherry, is something else. While the associate was trying to help me, she rudely interrupted and demanded to know "what he was doing". He said an upgrade. Obviously, questions about the new phone are not permitted. If I were to consider the rude and unprofessional attitude of the store manager, I would no longer be an ATT customer. I strongly recommend that you use another ATT store as the management in this store is ill-suited.

On top of having middle of the road service, AT&T Directv is now canceling OANN & NewsMax channels…read morewhen these channels have an extensive following and DO TELL THE TRUTH. I have caught mainstream media in lie after lie. At least 80% of us know that mainstream media lies. Everybody I know is canceling service with AT&T phones & tv because they are dropping OANN & NewsMax. I don't want any connection with a company that stands for getting rid of the people's freedoms and our constitution because this is the truth AT&T is now showing us. NOT GOOD... By the way, mandating a vaccine that is experimental is criminal. In my circle of friends, I know of 9 young people that have either died or been seriously & permanently damaged by the vaccines. I don't need any news channel to tell me the truth of what is going on, I see the truth all around and so does everybody else I discuss this with... Any TV carrier that takes away my favorite news channels for their own political views has horribly gone wrong... This is what they are doing, trying to curb our political views into their mainstream media lies.

I have been a customer with AT&T for over 10 years and was excited when they announced a…read morepartnership with directv. In reality, I've been highly disappointed after having the service for year. No local channels in our area and the customer service is terrible! Cancelling services has been a complete nightmare. We are pregnant, and need to save money. Cancelling services at first seemed easy, but returning our equipment has been a disaster! We were told we would receive a mailer to return the equipment, after 16 days we had received no such mailer (might I add mail runs faithfully in our community. Two days ago I called to request another mailer. After speaking a completely incompotent representative, I hung up and dialed again. The next gentleman I spoke to was able to submit the request for the mailer and escalated my call to a technical support supervisor so we could discuss removal of the dish (the first representative told me I would need to climb on a ladder and remove it myself - while being 6 months pregnant). The supervisor told me Directv typically doesn't pickup their equipment, they're only interested in the cards inside their boxes, but given the difficulty we had experienced with disconnection they would send a technician out to remove the satellite. We paid and paid installation fee to have it installed and a disconnection fee to have services ended AND the satellite was very poorly installed to begin with, so this seemed fair. We were told a technician would be out the following Monday between 8a-12pm. At 11:45 no one had show , so we called again. The first representative was rude and unhelpful. So again, I dialed again. The next representative told me no notes had been made of my 31 minute call two days before. No technician was coming to our house and no appointment had ever been made. So now... we've paid an installation fee, a disconnection fee, been lied to about a removal appointment, and missed a half day of work. Directv doesn't seem to care that their representatives are inconsistent and blatantly lie to customers wasting everyone's time. I would never recommend this company to anyone!!!!!

We got rid of cable television and decided to just use spectrum for our Internet provider. They…read moresaid the best deal they could give us being customers of theirs for 15 years was $80 a month for Internet so we took it. It's been two years and now my bill's up to $120 a month. So we decided to go with a new Internet provider who offered us the same speed I think even a little faster for $50 less a month. When I called to cancel my service the girl almost hassled me and wouldn't let me off the phone because she was push pushing push pushing push pushing that I should've stayed with them and how much more they could save me yeah for how long a couple months and then I'd go back to paying you even more I know how you work spectrum. Anyways, when I went to return my equipment, there was about six other people returning equipment and you have to wait in line punch in your phone number and sit there until they call you and what adds salt to the wound? They only had two people working so I went once and left because I had eight people in front of me and then I went back about three hours later and I still had three people in front of me. Some we're still there from when I was there earlier. The only reason I gave them one star was that the man who waited on me was super nice. he was an older gentleman. The young guy kept walking around, trying not to wait on anybody with people sitting there waiting to be waited on just to turn in their stuff so maybe spectrum should wake up. Look at what they charge people and how they treat their customers maybe you wouldn't have everybody returning your equipment

One star because zero stars are not an option. 3-4 times a…read moreweek it takes several attempts for spectrum to load on my tv.