The employees are nice enough here, but wow does it take a while to make drinks -- even when you order through the Starbucks app. I usually prefer locally owned coffeeshops but I do swing by a SBUX on occasion. In TX when I had to drive to an office three times a week, I ordered through the app at least three times a week. However, since moving back home to NC I've been to a Starbucks only three times in three months. As slow as they are to make my order here, I won't be coming frequently... The food is the same as other SBUX; no complaints there. The store is similar to others you've been in. The ambiance inside is what you'd expect from other SBUX locations -- several tables to sit at and bathrooms in the back. Parking at this location is tight due to the other businesses in the same strip (AT&T, and the hugely popular La Rancherita on the end). The drive through lane gets really backed up and can be tough to navigate around. This location is okay, but would be better if they can make the drinks faster. read more

The Raleigh Rd location ALWAYS makes my drinks to perfection. It's my favorite location and the drive thru employees are very kind too. The app has awesome new deals which temps me to visit more often. read more

I ordered an iced matcha latte with soy milk and salted caramel cold foam. They did not blend the matcha good enough to where I was even able to enjoy it. I feel like some training must be done because there's no way it's acceptable to give paying customers a drink that's not made properly? ? Whenever I order from the Starbucks in Target, they always perfect my matcha latte and I literally never have any clumps in my drinks, so it's really disappointing to see that literally a few miles away that the quality of the drinks are completely different despite being the same company??? I hate to sound ugly but this is just not it at all. read more

Starbucks - Iced matcha latte with soy and salted caramel cold foam - Coffee & Tea Near Me - Wilson, North Carolina

You can't have an attitude and make the order wrong. You just can't. I order many of my orders via the app. It's easier to deal with as many times they will not enter your order in correctly. Today was an awful experience. First, we made our order while at home. This way we would time it pretty good in advance of them meeting the food available time. With this location we like to give them a little more time because they are so busy - sometimes we will order and still sit in line for 15 or more mins just to get to the speaker. This was no different. We got to the speaker, told them we had an order and they said they would see us at the window. There were a few cars in front of us - so it was about another 10 mins before we got to the window to get our food. This is where it goes downhill, we are handed our food by the staff member - out of nowhere they state: "yeah, next time when you make a mobile order, give us 10 or 15 mins before you come to pick it up." What!?! At first we were both in shock, like we ordered our stuff way in advance. Why did you feel the need to say this? Where did that come from? Then we go to taste our drinks, nothing like what we ordered - at all! It was so upsetting and unnecessary we decided it wasn't good to go back and ask for a correction to our order because it would have been an emotional response not intelligent. This is the second time we have had attitude and a few times before of the food not being what we ordered. This is the last time - we will not return and not recommend it to anyone else. read more

I did the order ahead mobile order which, is completely pointless. I arrived in the store at the time it stated it would be ready and stood there for 10 minutes as the worker made drinks for people who weren't there yet. The other worker only was working the drive through. When it was finally ready, there was no mention of sorry for your wait. Why even have the mobile option? read more

Very slow if order inside. They fill orders much quicker if you're in the carline. Pleasant staff but would visit somewhere else in future

Horrible service ! Mean employees Have never had such mean rudeness at a Starbucks Had to correct her twice about my only 2 drink order Not Complicated!! Then got wrong drinks at the window. we handed the one drink back to fix and she was Pissed telling us we never said anything and complained to rest of employees as they all looked at us with irritation Then she hands me a drink wrong again and we just left and went to the other Starbucks down the street closer to 95 where we got great service with kindness. Not difficult to be kind ! Remember You don't know that persons walk read more

Made my drink order wrong 4 times, and I still left with an incorrect order. i have intense dietary restrictions and Im so glad I asked 4 times to ensure each time. if you have dietary restrictions, be weary. I understand accidents happen sometimes, but a simple coffee should not result in multiple errors. customer service was pretty horrible, baristas not even speaking to me after my initial order. save your time and go to Scooters down the road! read more

I went to Starbucks yesterday and was very dissatisfied. I went inside to place my order should've stayed in the driver lane think it was moving faster, but in the store, I noticed that the garbage was backed up and that had not been emptied. The floor was swept the counter where they place for is for pick up was not clean And I had to wait 15 minutes for my order Starbucks you need to do better. read more

The merchandise her is awesome!And the food is great as well is the drinks and the service! read more

Starbucks - Coffee & Tea Near Me - Wilson, North Carolina

I've been a Starbucks good card holder for over 10 years. This is likely one of the worst. I ordered via the mobile app for pick up. We arrive and wait...and wait! The kid looksnups and asks if I'm waiting on an order. I say yes and give him my name. Despite the sticker the orders are wrong. Why are you having Blonde Roast as an option but never have it brewed? This cafe was dirty inside, the ceiling had stuff on it. For being the only freestanding cafe for Starbucks it's pretty lackluster. read more

Starbucks - No my coffee! - Coffee & Tea Near Me - Wilson, North Carolina

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I love this Starbucks! I go here every morning before work to get my coffee! There is this one lady who was at the window this morning, and she is the best! I was already having a bad morning, I got up late etc etc but when she told me "Have a beautiful day" and handed me my coffee with a smile, it made me feel so good! :) read more

This is the only Starbucks in Wilson, so it's my go-to drink spot when I'm in the area for work. The staff is friendly, the drinks are consistent, and the location is clean. It's your typical Starbucks experience. However, this location loses a star on speed. It always seems to be a longer wait then I'm used to at most Starbucks. There was once I went late--around 8:30, empty store/drive-thru and I still waited almost 10 mins. At this location, I would recommend mobile ordering if you can. I'll still continue to come here when I'm in town! read more

I passed here traveling and after ordering I go back to the car to realize we are having car problems. Unfortunately it was 90 degrees outside and I had an infant and a toddler so I had to wait with them in the Starbucks while getting the car fixed. ASHLEY was amazing. She had amazing hospitality and really cared about our situation. All of the employees seemed to be working super hard while there as well. read more

Stopped at Starbucks after work. Service was quick and the boy at the counter really made my and my daughter's day with his "friendly communication"! :) read more

they messed up both of my orders, terrible and filthy bathroom. I had to pay for add ons on my drink and they didn't give me them. Not to mention, the staff were just talking and not making my order before hand. Terrible service. 1/10 read more

If you enjoy Russian Roulette, then the Wilson Starbucks is the perfect location for you. Play the guessing game of whether you will or will not be able to get coffee before heading to work at a location where hours of operation are not even close to followed. Gone are the days of following posted hours, having a variety of options( or even getting Splenda. This location says items are discontinued when they run out but every other location has them or says it is a temporary situation. Visit 7 days in a week (as I use to and find they are closed 3 times, out of products 3 times, and only get what you went there wanting once a week. Co if has made it difficult for everyone, but the Wilson Starbucks has failed to adapt or even try!! Save $2 a cup and stop at McDonald's. They are always open, and know how to get product delivered without diva attitudes! Save your Starbuck's budget for when you go to Raleigh or Clayton! Wilson Starbucks = Epic FAIL! read more

I don't know what these other reviews are talking about with the long wait times. I'm traveling through, this is my first time here. I ordered 3 items at 2:49 and got my items at 2:52. Great fast and friendly service. ***UPDATE ALL restrooms should have changing tables AND those little seats with the strap to hold the child. I just squated and used my lap as a changing table. AND held her on my lap as I peed. LUCKILY I have a 4 year old capable of holding the little. She held her for 10 seconds while I pulled my pants up. Great service. However, they don't have child friendly restrooms. read more

This is the typical Starbucks, other than the fact that it's in North Carolina, where the people are super friendly. The barista was friendly! It was easy in and easy out when we came. The establishment was clean inside including the restrooms. I enjoyed my drink on the patio on this warm, breezy day! If you don't want to park and go inside, you have the option to use the drive thru. read more

Starbucks - Coffee & Tea Near Me - Wilson, North Carolina

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Slowest Starbucks I've ever experienced. I noticed they're hiring so I'm guessing they're short staffed... hopefully this is resolved soon.

They have a stronger brew here. Italia , stronger than Pike. Free Internet also, it is about time. Fast and always friendly, that is why I always visit Starbucks a few times a day or more. You know what to expect and you always get it. read more

Starbucks - Coffee & Tea Near Me - Wilson, North Carolina

Ughh the service is here RIDICULOUS! I seriously recommend mobile ordering here, giving them 10 minutes and then go get your coffee/order. I watched the barista make a coffee one day and shoved her hand in the trash can then proceeded to make coffee without washing her hands. They're absolutely terrible here. read more

Time after time. I've given this Starbucks chance after chance. A couple years ago, we got their coffee for our wedding. The coffee was full of grounds, we couldn't drink it. They refused to give me a refund for the part of my wedding that was ruined for my wife. Now 2 years later I've said, "I'll give them another chance. Let's hope they've gotten their act together." I try to go to this Starbucks. They don't open until 1 o'clock....... I'm glad I couldn't get my morning coffee at this point, because this Starbucks is the worst coffee place I've ever been to. It's run worse than a daycare where the children are in charge. Just shut it down. read more

Yes, I'm reviewing yet another Starbucks. But for my San Francisco friends who might yawn at the thought of a review of the McDonald's of coffee, let me tell you: The arrival of decent coffee in small towns like Wilson is a godsend. Local cafes simply have not sprung up and done the job with a consistent, predictable espresso-based product. Given the choice between a burnt, weak espresso beverage at a local yokel shop or a predictable if sanitized drink, I'll go for the latter. If Starbucks can move small town tastebuds to decent coffee, soon enough palates will develop and some local will open a really nice artisinal coffee store or local chain. Or maybe Peet's will spread to the kudzu belt. Or maybe not! But for my yearly Wilson visits this shop does the trick. I can get my espresso beverage every morning and then spend the rest of the day downing as much properly brewed "sweet tea" as I possibly can ingest before I return home, back beyond the iced tea belt. This particular Starbucks is located in a new development on the outskirts of the northwest side of Wilson near a new Target (which has its own Starbucks cafe inside, but what the hell). As Starbucks go it's nice with several umbrella-ed outside tables and several big comfy chairs inside and the kind of gung ho barista staff who haven't given in to the ennui of coffee peddling just yet. read more

Typical Starbucks, but the great service I've gotten here each time I've visited really sets it apart. Everyone seems very nice and friendly, like they don't mind being at work. That's true for going inside and well as the drive thru. Good job Greenville :) read more

Slowest & sloppiness like no other Starbucks you have ever seen! WOW don't waste your time

Typical menu and normal selection. SLOW service. Ordered a menu item and waited ...... and waited ..... and waited. Finally got my order filled after 18 minutes! Fast service, I don't think so! Staffing levels need to match demand. read more

This has to be the slowest Starbucks I've ever been to every time I go through their drive thru I end up having to put my car in park. They also never have cold brew. read more

If I could give no stars I would. This is the worst Starbucks I have ever encountered. They are always closed on days they are supposed to be open and they are always out of food or specialty drinks. You wait in line for thirty minutes minimum just to find out they don't even have what you want to order. There staff is rude, but I will say I have came in contact with one or two delightful people. Please corporate look into helping this location because they are awful. I've wasted way to many lunch breaks in their slow line and left with nothing because they either didn't have it or was to lazy to make it. I really hate giving bad reviews but I am fed up with this establishment read more

I had a bunch of change to cash n they were cool about it!! I came in early they were nice I had 100.00 bill or a bunch of change they were nice about it read more

Starbucks - A North Carolina coffee cup souvenir - Coffee & Tea Near Me - Wilson, North Carolina

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Disgusting Starbucks location. Flies and bugs everywhere, stains and debris on furniture. Floor and counter surfaces dirty. This is only what is visible to the eye of the customer. Can only imagine what a peak behind the counter would reveal. Would avoid this location until sanitation/environment is improved. read more

Love this store seen a lot of improvement under new manager Tyler and it shows! Wonderful customer service and consistent drinks! Check them out read more

This store has a wide range of issues. Some are nice here but they also have rude/inconsiderate workers as well. This is a very slow store at times, not always but I feel like this store out of each one I have been to always has problems. I hate even having to go here, hate this is the only option in Wilson. They don't care about the mobile order customers at all, have came in many times staring at my mobile order that is ready and they will ignore you for like 10 minutes until they even help you to give you what you ordered 25 minutes ago. Just wish they would get rid of the horrible associates and possibly would suggest better management or at least better training. read more

Anyways, robin literally has no idea what she's talking about. Ice caramel macchiatos physically cannot have foam in them.... I went to this location and it was awesome. Yes the service is slow. I think they're understaffed but nonetheless this store in particular has improved since my first time coming. Thank you to the nice café barista who made my drink in a timely manner today. It was so yummy read more

Sorry and lacking service. DO NOT order anything special because they don't have enough brain to fix. I simply wanted a drink with out whip cream and made with coconut milk... sounds simple but not. Last trip drink #1 had whip cream on it. They wanted to "scrape" it off. Uuuhhh you can't scrape off an allergy... duh. I repeated what was order... order was repeated back. Drink was handed as "made with coconut milk". With in the hour stomach plainly says drink was made with cow milk not coconut milk. Now I have a sick child. I called the store to talk to the manager and all I get is "I just got here, I didn't make the drink and I don't know what to do" Never once ever said I'm sorry. read more

This has to be the worst store around. Customer service here is non existent. We ordered online and went in to pick up at the scheduled time. 5 minutes later we received one of our 3 drinks. After 10 more minutes, we had to ask for the other two. While waiting, one of the employees that was not working today asked them to remake her drink while other customers are still waiting for their orders. When we did finally get the other two, one was wrong and both were the wrong size. They claimed to not have any Venti cups but still charges us for Venti drinks. I won't be back. read more

I received a gift card some time ago and asked how much was on it (lucky me it still had enough for my drink)... seems like the wrong question to ask because after that service went down hill... eyes rolling, snappy answers, and overall combative attitude.... don't understand why but hold this "1 star" for being rude for no reason. Treat customers with gift cards properly read more

Excruciatingly slow. I went through drive thru and only one car ahead of me. Ordered one menu item and it took 20 min. I don't understand why it takes so long. And it is always like this. How difficult is it to pour a venti house blend coffee with no extras? Certainly not 20 min. read more

You couldn't get a better location coming in to Wilson from 95 and 264 - it is extremely convenient! You'll find all the standard Starbucks offering... fantastic coffee and specialty drinks, free wifi and a drive-thru. The dining area is a little small, but that's also pretty standard. Service is friendly. Good little place. read more

I have nothing against Starbucks, but improvements are needed at this location. Employees are pleasant, but training and cleanliness could be improved. read more