Horrible service, placed a mobile order here for two croissant biscuits and very few other things, they gave me wraps, no problem, it happens but then they only gave me one biscuit and then when i asked for my other one because this shouldn't be a 20 minute process and they give me all this attitude looking at my receipt like they didn't believe me, yeah no, still didn't get what i ordered, employees don't have a nice attitude,can't read, fire everyone and get a new manager at this location because this has been an issue. read more

Slowest service ever. Not sure they will improve or care to improve, but I won't be going back to this location. Customer service was terrible. Lots of help wanted signs but also lots of employees standing around doing nothing. Shouldn't take 25 minutes to get a hot chocolate, black coffee and matcha latte. They weren't busy at all, they just didn't care to wait on me. read more

I'm a frequent customer in the morning and I just love the energy in the mornings from them. They're so happy and energetic. They're smiling and deliver good customer service. Food and my iced coffee is always amazing ! I went this morning and I've been going through a lot lately and they've made my day so much better by greeting me with a smile having my order ready on time. And they greeted me with my name and I really really loved that. Thanks guys ! read more

Writing a bad review because this is consistently an issue. I know that coffee shops are busy in the mornings, but wow. It's almost as if they are trying to go as slow as they possibly could. We pulled up to the drive through with 3 cars in front of us, and sat in line for 30 minutes. When we got to the window I thought, "the dining room must be absolutely slammed," wrong. There were 2 people waiting for food/drinks, and not a single person at the register. Do not recommend this location. read more

Terrible service. Sat in the drive thru for 20 minutes to order with only 3 cars in front of us. Don't recommend this location.

Attitudes here need an adjustment. Mobile order for Dunkin Midnight and got barely-warm coffee. Walked it back in and got sour attitude for doing so. No "I'm sorry sir"....she filled my coffee, I said "thank you"...I got the surly look. Y'all can do better. Just cuz you're the only Dunkin in town doesn't mean you're gonna keep folks coming back with attitude like that. read more

Came by to get some donuts and wasn't too sure if the lobby was open. We were stuck at the drive thru for a while. The person taking orders wasn't very clear when speaking through the intercom. Service was very sloppy. read more

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My visit could have been better. First, the drive-thru line was long, and I made a mobile order. When I got inside, about 10-12 people were waiting. Even though I did a mobile order, I still waited over 10 minutes to receive it, AND it was ONLY bagel bites and the Charlie Cold Foam iced coffee. Then one of the staff members got frustrated and said loudly that they should have found a stay-at-home job. Most of the customers heard that comment. One woman who was waiting informed me that she had been there for over 20 minutes! That same woman got one coffee but not the other. This establishment was great back in the day, but lately, it has gone downhill. With my recent visits, I've experienced a bad attitude from the staff or bad coffee. Today's visit was great coffee, but the attitude and treatment of the staff were not efficient. read more

I'm here at Dunkin, Wilson NC, 6th car back from ordering station on drive thru, and look over at entrance door, 4 employees outside smoking, there barely 3-4 employees inside on any given day. So my question, is there anyone inside???? Once they go in, drive starts to move again but still slow. I took pics of area. don't see how to add them. read more

Quick and simple location. service is always good here; I always get my coffee with a smile from the ladies. Another recommendation I have, being a person that highly dislike drive-thru, it's the fact they have a decent patio seating here, so if you are not in a big rush first thing in the morning, skip the drive-thru, find a parking space, get your hot coffee and fresh breakfast items, sandwich or donuts, and find yourself a seat on patio, under the shade of the tall trees and enjoy a little sunshine and fresh air and delicious breakfast. The best part of waking up, is Dunkin' Dark Roast in your cup~ read more

Dunkin' - a white car parked in front of a store - Donuts Near Me - Wilson, North Carolina

Me and my husband come here about maybe 2x or 3x a week. We spend a good amount of money there. The line always goes out into the street since they aren't open on the inside which is just absolutely lazy. Making drinks and slapping a sandwich together is not hard. It should not take 40 minutes to get out of there. Then they can't even make the coffees right, they're different every day you either get a good coffee then next time you get something that tastes like absolute garbage. Someone needs to get that place into shape and replace that unintelligent group they have. read more

Very poor service and horrible attitudes. apparently they only take app orders and drive thru orders in the morning but the sign was hanging on one register and is NOT clear that they don't take any walk-in orders. HNG IT ON THE DOOR if you don't want anyone to come in and order! It's fine if you aren't staffed for it but I walked in and stood there for ten minutes while what may have been the mgr ignored the line all together and just kept rolling her eyes. She finally mumbled that they only took online and drive thru while continuing to turn her back on the line and customer. Just overall made it very clear that they really couldn't care less if they have any business or not. I won't be back - owner should know these people are losing them business! None of them were kind to customers on the morning of February 28th! read more

Service is friendly & I prefer these donuts over Krispy Kreme. Nice location that is near my area. We need more than one in town. This is the only place I have seen all the shelf's full and clean with different kind of things for sale and they have samples for you to taste. I would recommend this place to everyone that goes to NC. read more

Dunkin' - a display of donuts in a bakery - Donuts Near Me - Wilson, North Carolina

Coffee good but unless you have 30 minutes to sit in line, don't bother. Drive through only within a sign on the doors even if you choose walk-in on the app. I don't even see a way to cancel the order on the app read more

I get the same coffee every time I go to Dunkin'. And I go here got them to remake it and it still tasted like just sugar and creamer. I don't understand by it is different at every Dunkin and this one is terrible read more

the DD is always slow they alway get the order wrong and they always have a lot of people working just standing around talking and the line is all the way in the street . the need better customer service and quicker workers . they need help. read more

If you would have asked me 5 months ago I would have been quick to say they can't take the simple instruction of no. Dairy milk. The most annoying thing is getting a ice coffee and it looking like milk in a cup. Gross. However I visited twice in the last month and the staff is different they are pleasant. They are dare u say attentive and warm! So this is to improvement if staff keep doing a great job guys ! read more

Wilson's Dunkin Donut's is an experience in patience and perseverance. For those who enjoy sitting in a drive thru line for 45 min to an hour, this place will be nirvana! Anyone who likes the mystery of what they will end up leaving with after they have waited so long and paid for their desired selections will also not be disappointed! However, for people in a hurry or who actually expect to get what you pay for this Dunkin is not for you. 4 trips in 3 weeks have yielded the same experience for me. Such a shame because Dunkin has always been a fav of mine. Not sure if management has changed or what the changes are; however, this is subpar on all counts for the last month. Sad. Truly sad! Wilson has many other restaurants where you will be treated with respect and service. Do yourself a favor and patron one of them rather than waste an hour waiting to be served someone else's order. read more

Never again.. asked for gtl oatmilk French vanilla plus a shot.. got a gtl w regular milk no flavor no shot..

This is a nice, stand-alone location set in a shaded area. They offer WiFi and patio seating, or drive-thru service if you're in a hurry. The coffee and donuts are what you would expect at any other DD store. read more

Dunkin' - Lemonade and vanilla cream donuts. - Donuts Near Me - Wilson, North Carolina

This place always has the slowest service, and when you get your Oder check it, because Mine is usually wrong. read more

Dunkin' - Hot chocolate - Donuts Near Me - Wilson, North Carolina

Great service through drive through, no complaints there, order is done quickly and always right...but if you go in be prepared to wait a long period of time, and for you order to be wrong. read more

Contrary to other reviews on this DD, I actually have enjoyed it on my few visits. My son loves the donuts. My recent visit I ordered a sausage egg and cheese croissant. It was delicious. I actually had to wait a while for it to cool off because it was very hot and fresh. Loved it. The younger staff are very nice while the older staff are a little "rough around the edges" but still polite. If there is a line then expect to spend quite a bit of time waiting. read more

Dunkin' - the outside of a restaurant with orange umbrellas - Donuts Near Me - Wilson, North Carolina

Worst Dunkin ever. I'm not one to complain about things but geez.. slow service, be ready to be late for work if you go in the morning. Most of the time they forget something or give me the wrong size coffee. They need to hire more people or something . Will not be going back to this location . read more

I don't care how many times I go to this location and order the same exact thing it's never RIGHT! Keep in mind I go here almost everyday. I just don't understand, do they need another drive through speaker, headsets, or what! I'm so done. At this point I'm like is this deliberately being done. OMG!!!!!!!! read more

If you live anywhere other than next door to this DD, go to Starbucks. Heck, even if you live next door, it's worth the drive to Starbucks or, cant believe Im typing this, go to McCafe and you wont have to deal with the rude employees. We pulled in the drive thru 7 mins before closing for some coffee and a donut only to be greeted by,"we close in five minutes and the machines have to be cleaned" when i asked, politely, for a second to get our order together. We were willing to ignore the tude for our coffee fix but everything we asked for got,"the machine is already shut down for the night" or "we dont have anymore". I get trying to be proactive with the closing procedures but last I checked, the store was still open to customers until 10pm. We'd had enough and told them thank you and we drove away. I called to ask for the manager's phone number and believe it or not the same employee answered the phone and was very polite. Guess she didnt mind if I called about their horrible manner as long as I didnt bother them to pour a cup of coffee. read more

As I pull up it looked like the grounds had never been cleaned, ever. There is trash everywhere, almost to the point that I turned away. Went inside and it was clean and the employees were helpful so no complaints there. I would have have 5 star if it wasn't so nasty outside. It has been that way for a while it wasn't just over a day or 2. Send someone outside with a trash bag for 10 minutes and it will look like new. read more

Order and pay for sandwich, donuts and coffee. Only get donuts... window person could not understand items missing.. took Manager to get order correct read more

I have written at least 2 other reviews on this Dunkin Donuts and they are not appearing. So, here's another. I LOVE Dunkin Donuts and highly dislike the Wilson NC store!! A majority of the employees are rude and take NO care in getting your order correct. My coffee order is almost always incorrect and this is is after the order has been read back to me! The gentleman manager is very nice and will apologize if and when an error is made. The bagels they keep in the drive through are stale and many times I have gotten all the way to work to realize it's hard as a rock and not made how I ordered. They do not have the donuts available they post on their signs. I am routinely frustrated and disappointed in trips to this Dunkin Donuts and it makes me so sad because I love the coffee and donuts so much. This store just ruins it with their staff and their attitudes. read more

Service is friendly & I prefer these donuts over Krispy Kreme. Nice location that is near my area. We need more than one in town.

It's 9:15 am and these employees are waving customers away stating that they are closed. But I see 5 employees sitting down outside having a group meeting. What the heck? read more

People are really nice here. Always get my money's worth when I get munchkins. Drive thru is pretty busy in the mornings but not the worst I've experienced. read more

This dunkin donuts is ok....just make sure you taste your coffee/coffee drink before you leave the store because i've ordered an vanilla iced latte before and loved it so when i went back a few days later another one i had 2 different people make it and it tasted like pure water with no taste! the staff is somewhat friendly, though i've overhead the staff memebers complain how busy they are in the mornings. you're a coffee place and you have a job! quit complaining!!!!! i would recommend it if you're not in a rush. beware if the drive thru line is long, it doesn't move very fast!! read more

POOR SERVICE. My sister came 30 minutes before I did, I got my food in no time. When my sister checked on hers, they had completely forgotten about it. HEALTH HAZARD. My daughter found a fly in her sandwich. When I approached the staff who made the sandwich, his response was "I didn't put it there". I told the other staff that there's a fly roving on the donuts and she completely ignored me. I asked for the manager's contact info and he (the guy who made my daughter's sandwich) took 15 minutes to give me the manager's number which is the store number! read more

The worst DD I've been too!!! They cheerfully give you food that's not even close to what you ordered.

Worst DD I've ever been to, really gives the corp a bad name. Poor service, poor food quality. The hash rounds and croissant were salty enough to force me to drink the bad coffee today. The latte I got a couple weeks ago was only half full. The rest of the cup was foam. I've got $8.00 left on a gift card which I'll sell for what it's worth.01 cent. If I could give negative stars I would. read more

I come through the drive thru for an iced coffee every morning, my order is always right, everyone is super nice and the service is quick