12:40 very slow and barista refused to do pour over, reached out to cooperate office was told this should not be the case and store should accommodate requests with in reason! read more

I love constancy when it comes to the Bucks, and this spot was spot on! Quick drive through action, I have also worked from the inside before! Great drinks, nice staff, clean store! BOOM BOOM BOOM! read more

Starbucks - Lines moving fast - Coffee & Tea Near Me - West Des Moines, Iowa

This location has recently been redecorated. It's a lot more, linear. I do wish there were more comfy couches, but I guess the chairs are not too uncomfortable. The service is good. This is the only location where I have gone thru the drive thru and TWICE the car in front of me has paid for my coffee. So, me, being a pay it forward kinda gal, do the same. Several times I have paid for the car in back of me. Unless the car behind me has a Trump sticker. I ain't paying for no advertised Trump lover! read more

Friendly staff, coffee order is always perfect, but the line is super long if you're going through the drive thru. Just be prepared to sit for about 15 mins in your car before you get your first sip of coffee to jumpstart your day. Other than the longgggggg drive thru, this place isn't so bad. West Des Moines could use another SB location to ease the traffic congestion at this location. Just saying.... read more

My order is always right, so therefore delicious BUT this is the slowest drive threw I've ever been through. It took me 21 minutes to get my drink this morning. read more

I actually kinda like this Starbucks. Price: Starbucks price... like $2.50 for a hot tea? Parking: Ok sized lot, shared with other stores in the plaza Service: Not too shabby. They're speedy as all starbucks should be. Food & Drinks: I think starbucks coffees taste good only if they're freshly brewed. For hot teas, I like their cinnamon rooibos (I need to learn how to pronounce this) and for their iced tea, I go for the passion. Notes: It's a pretty small starbucks, but I'm usually lucky enough to find a seat. Their drive thru is always busy. Gluten-free-ers: Stay away from their pastries! Overall: I would come again if I'm in the area. This part of WDM only has a starbucks and caribou in terms of coffee shops. No mom & pop ones. read more

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It's 9:20 and yelp says it should be open and I came to get a coffee but the lights were off. I opened the door and the staff said they closed at 9. While sitting in the parking lot typing this 3 other people drive up for coffee as well. read more

Starbucks - It's 9:20 and yelp says it should be open. - Coffee & Tea Near Me - West Des Moines, Iowa

No matter where I am, I can always rely on Starbucks to be consistent with beverages and their other servicings. When I'm home in the SF bay area, I normally do not go to Starbucks because there are so many better coffee options around here. However, when I'm traveling, I like to explore local coffee options. If none exists, Starbucks can be trusted to have great helpful baristas and serve delicious cups of coffee. This Starbucks was so much better than the Friedrich's coffee at the Des Moines airport. Night and day difference. Great steel cut oatmeal too! read more

Great Starbucks with lots of friendly faces. Always good, consistent quality and service. Often stop here on the way out of town on business trips for great coffee and snacks :-) read more

Starbucks - Coffee & Tea Near Me - West Des Moines, Iowa

This specific Starbucks makes the best iced guava white tea with lemonade! Seems odd but it's my fave drink and it's always a little different from one Starbucks to the next. ‍ read more

I walked up to grab Starbucks and they said we are closed and when I looked it up they didn't close for another 20mins. The black gal working rolled her eyes at me when I walked up. Talk about unbelievable wow!!! RUDE!!! I won't ever go back! I plan on calling the manager too!!! read more

Worst Starbucks I've ever been to! The cashier spent ten minutes talking to personal friends before acknowledging any other customers. Come on being friendly is one thing but taking ten minutes to catch up with friends is not good business. The need more employee training! read more

Starbucks took my order, prepared my drink, set it down in the pickup area and then locked the doors and refused to give me my drink. They said call customer service or call back but customer service won't do anything because it was my free drink and they dont have a voicemail. Not the first bad experience here.. read more

Kind servers and fast service in drive-thru (normally)! I love the Tomato Basil and Mozzarella Panini. My favorite drink is the very berry hibiscus refresher! Ask for light ice! read more

Starbucks always is consistent...I just love the iced tea...I don't order all the fancy drinks but sometimes when you perfect the simple things that is wonderful! I also found that the serve Bantam Bagels. They are natures most perfect food. It is a bagel ball filled with cream cheese and served toasted. Amazing!!! Not sure if you have ever tried Starbucks for iced tea but if you haven't and you love iced tea give it a try. I think you will really like it!!! read more

Ordered Caramel cocoa cluster frap thru mobile order on my phone got the drink actually lame! Seems like they were very stingy on the flavoring because it's just crust crunchy iced drink without much flavor. I always order this anywhere and everywhere I go. It never tasted this bad! I also noticed inside that another lady had made them redo her ordered because she said it didn't tasted the same! (Just like what I have experienced with my owned order) They were 6-7 people (barristers) inside but NON OF THEM did an eye-contact with us, my bf and I. They seems to pretended that they were busy filling cups, and other supplies?!!! It's so frustrating because I wanted to have them redo my refreshment as well! If I can avoid this location again ever, I would! It's not good experienced I have with them! read more

horrible service took 30 minutes to get one drink and the worker was just talking in the drive thru my coffee tasted burnt there was this lady that orderd 27 drinks and I got so mad when she got hanned her drinks I honked at her and they all spilt DONT COME HERE!!!!! read more

As a Starbucks employee, the bathrooms are always clean and pristine. 4.5 stars because I did I did stand there and I thought that the paper towel thing was gonna blow air before I realized it wasn't gonna do that... so 4.5 read more

Everytime ive been here my coffee has tasted burnt and terrible. I had to throw a whole drink away that costed my $5! Such a waste of money! Last time I was here they had to remake my drink three times because they were not paying attention. I am very unsatisfied with my drinks from here which is a big waste of money. Me and my taste buds are not happy! I would love the opportunity to get this nasty taste out of mouth! And my money back!! One sip had my hooting and hollering for twenty minutes straight. So much for that first sip feeling. Very upset, never coming back! read more

We came to this Starbucks and took advantage of their drive-thru. Service was fast and friendly. I am still bitter about the extra charge of $0.60 for soy despite my gold membership. I hate their new program!! Anything to nickel and dime us, as if paying $5 for a cup of coffee isn't enough of a profit! If I wasn't so desperate for coffee at that moment I would have gone to McD's. Oh well. Coffee here tasted great nonetheless! read more

Barista named Jessica was very rude and kept giving me dirty looks. I have no idea why and expect better service then this. Other then that I like this Starbucks a read more

Drinks are decent but the Drive Thru take forever most days. Too small.

The new slowest coffee drive thru in des moines. Second time this has happened in less than two weeks. My sandwich was cold when I finally got it and my chai didn't taste like chai. Well it was severely watered down. We need more local coffee shops in West Des Moines. read more

I've been to this establishment four times in a six month period. Each time I come here I do work for a period of 2-3 hours. Every time I am here, no matter where within the cafe I sit, there are numerous fruit flies and flies buzzing around the baristas and cafe itself. I find it disgusting and annoying as a customer that the store cannot resolve this problem. read more

I was disappointed on my service today. It was raining and the drive thru got busy as usual.. The girl was rude because she said she couldn't hear me, then she never asked me if I wanted anything else. She just gave me my total. I just hoped she didn't spit in my drink after that rudeness tone of hers! Never going back again. Been here few times and every time I say the same thing. Always disappointed... Worst drive thru experience I ever had at any Starbucks! read more

Really enjoy coming to this location always a quick and easy stop. Usually visit the most over my lunch hour to pick up an afternoon drink or treat. If the drive through line is long it will go by really fast and the employees are always super nice and offer a great service! read more

Starbucks does almost everything well. A good blonde roast coffee and some oatmeal are my standard order items. Good stuff. Every time.

Seriously the worst Starbucks with rude-ass employees who don't know how to make coffee. No one even greater me while I waited at the register for ten minutes, and the employees have NO idea what half and half is. They kept filling the carafe with WHOLE milk. Is that just a Des Moines thing? Anyway, they were really rude about refilling it--no apology, slammed the carafe on the counter. I guess I would be mad if I was stuck in this town too though. read more

This Starbucks has been our go to place in DesMoines. Great service and consistently fabulous coffee. I have a Breve Latte every day. It's also been a great place to get some last minute work done. read more

Worst starbucks store with worst service, the girl stared at me with poker face like I am monster, make me feel really bad. Maybe that is the reason there is no customer in the store! read more

I have been to this starbucks a few times and everytime I am in the service is poor. I usually ask for chocolate sprinkles on my frapuccino this time I was in the drive thru and forgot to ask so I parked and went inside to ask for sprinkles and the cashier was very rude and told me it cost extra but i had left my wallet in the car and she had rudely told me she would wait to put the sprinkles on. I have never been charged extra for sprinkles and I asked another worker from a different store who said it doesn't cost extra. read more

What can one say about Starbucks? Coffee is predictable , condiment area is messy, service is robotic. We only go to Starbucks when there's not a good local place around. read more

I love Starbucks coffee and have lived in various locations where I have bought Starbucks coffee and have them grind the beans for me. A warning - this particular location grinds all your beans the same regardless of your request. I was having an event and got home to - again - find 5 pounds of powder. Guests were driving drinking 'slug' all afternoon. Obviously not the first time this has happened. I had brought to their attention and mentioned my coffee maker and particular filter - which was a fine metal mesh - reuseable filter. read more

Slow service!! Went in for one drink and never thought it would take 20 minutes for one drink. And then my drink tasted SO bland. Tasted like warm milk with a touch of cinnamon. read more

Since moving to the "big city" 5 years ago, I have become a big Starbucks fan; however, I have to say that although this is one of the closest locations to my home, it is one of my least favorite to visit. I have had great service and experiences with the drive through, but picking up mobile orders here has not proven to be any faster. Other locations have adapted systems and spaces within their store to accommodate the mobile order system (like labeling areas of their beverage pick-up bar with 2-3 "slots" for mobile orders), but at this location I feel like picking up a mobile order is more of an inconvenience for me, the staff, and other customers. My other major issue with this location is the cleanliness- multiple times I've tried to come to this location and sit and stay a spell inside only to be bombarded with FLIES. These buggers seem to hang out in the back area by the leather chairs more than in the front of the house or outside, but they definitely put a damper on the sit and sip experience. read more

I absolutely LOVE this Starbucks. Yes, the drive thru is slow, but you need to take the location and lack of other coffee shops in the area into consideration. I have never waited more than 5 minutes in the drive. (and I go here daily. I work right next door ;) ) Every single drink I have ordered has been perfectly made to my special requests, and the baristas are all very polite and speedy! If you are going during the breakfast rush you can expect a bit of a wait, but it is worth it. read more