We visited the Starbucks at Bay & Charles in Toronto this evening and had a very disappointing experience. We politely asked whether we could use the washroom and were told that it was for customers only, so we would need to make a purchase first. We understand that stores may have policies like this, but what was frustrating was the complete lack of discretion or basic customer service. My husband is a Starbucks Reserve member, reflecting years of loyalty and significant spending with Starbucks. We showed staff his Reserve card, opened the Starbucks app, and showed our purchase history, which demonstrates that we make purchases at Starbucks extremely frequently. Despite all of that, we were told it didn't matter unless we purchased something from that specific location at that exact moment. Being told we needed to buy a token item simply to establish that we were "customers" was ridiculous. We could literally demonstrate our longstanding relationship with Starbucks on the spot, showing them our purchase history on the app, yet apparently years of loyalty mattered less than whether we bought a tea in that particular moment. Policies are understandable, but good customer service also requires reasonable judgment. We were polite, clearly established customers, and were simply asking to use a basic facility. The experience left us with the unfortunate impression that customer loyalty to Starbucks matters only at the moment you're handing over more money. For a company with a loyalty program specifically designed to encourage repeat business, that's an incredibly disappointing way to treat some of its most loyal customers. read more

This Starbucks location gets my vote for the funniest and nicest baristas. Came here for a Frappuccino and dessert, after having dinner in the area, and was happy to discover ample seating with outlets to charge my laptop and electronics. read more

Starbucks - a donut and a drink on a table - Coffee & Tea Near Me - Toronto, Ontario

It's a Bucks! There are around 15 near this location and this one isn't bad. Also it's right next to my building. Always busy but friendly staff and they really push those lattes out. I'm usually more of a Timmie's guy but those buy one get one free deals get me every time. read more

Yesterday I visited this location when in the area and the barista did a really great job. 1) There was no lineup 2) The Barrista was really nice 3) My drink was made really quickly 4) My drink tasted delicious! I'd definitely return to this location to get another drink when in the area. read more

I've only rated one other Starbucks a 4* and that was in the Pioneer Square area of Seattle only because the service was just that much better than any other I've ever been to. This place gave me that feeling too and while I didn't really have a full on convo with the people there they were smart, quick and know their stuff. This is above the Starbucks in Capitol Hill which serves wine and the original old school one at Pike Place. This Starbucks is oddly shaped inside and quite small. It's almost as if the inside is in 3 different sections, the entrance vestibule and counter, one seating section with stools and another counter type with another entrance/exit. They have a covered bunch of tables outside (covered by the building) so when it rains you won't get totally soaked. Oddly enough I know the duchess of this establishment and since it's HER Starbucks she deserves a shout out. Meena, thanks for letting me visit YOUR Starbucks. I regret not dropping your name for even more special treatment. read more

Starbucks - Corner of Bay and Charles main entrance - Coffee & Tea Near Me - Toronto, Ontario

There's nothing wrong with this particular Starbucks location, but it's very cramped, especially in the mornings when everyone is trying to get their caffeine fix. The baristas are all nice and courteous, and they make the drinks really quickly. Sometimes my drinks are sweeter or more bitter than usual, but "to err is human; to forgive divine" (Alexander Pope). It's funny because the customers usually pull out their macbook laptops and study in the (extremely) minimal seating, and the glowing lights of the apple logo shine in Starbucks. Besides that, this place doesn't have the seasonal autumn cups, which I am immensely dejected by. If you want artisanal coffee, what are you even doing here. However, Starbucks is really great if you just want to be awake for the day or for a quick snack. I'm not picky with Starbucks because the general treatment you get inside Starbucks locations are pretty universal. read more

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I visit this place almost everyday! I do mobile order each time since I'd like to grab my coffee quickly. The staff is also very fast, friendly and welcoming though. I sometimes bring my laptop here and work for a couple of hours from inside. I enjoy looking at people crossing the Bay St through window. read more

As far as Starbucks go, this one is pretty mediocre. I've had good service and shitty service. Everyone seems like this is their first barrista job. There's usually only one person working the whole store, so it can be slow, and since they don't know what they're doing, even slower. read more

Starbucks - Really, really not how to spell "Oprah". - Coffee & Tea Near Me - Toronto, Ontario

It's a cozy place with good hot and cold drinks and a nice large table for work. Sometimes you cannot find a place to sit.

My Bumble team has met here many times because of its convenient location and our mild caffeine addictions! It's a great place to meet up for a casual business meeting because of the laid back environment and obviously Starbucks always has something for everyone! read more

I just moved to this area and I drink Starbucks all the time. I have to say that this is the worst Starbucks I have ever visited. SLOW - on multiple occasions it took forever to buy a coffee when there were 3-4 people in the line. The staff there hardly move but sure smile a lot, gotta give them that. COFFEE TASTES BAD - I usually drink dark roast and their coffee is weak 2/3 times you buy it. It's like they don't put enough of it when they brew. Not to mention that several times I came in and they didn't have it - ran out. I also noticed that their lids started leaking but this particular problem is common lately since all of the Starbucks locations switched to cheaper lids. Shame on them. read more

I cannot give this Starbucks less that "one star" rating as per Yelp requirements, however, being a customer of various locations of Starbucks across GTA for the past ten years I have never had a worse coffee than I did at this particular location two days ago. I moved to the area two months ago and since encountered a number of far from positive experiences at this particular location, such as: them running out of Bold roast (most common roast of their coffee) more than twice at the times my partner and I came to pick up a couple of cups of it, another issue would include service being very slow. To conclude my review, two days ago I picked up the worst cup of coffee I have ever had, the coffee was so bad, that I took my time and returned to the shop to give the coffee back to them after having a few sips of it. Avoid this location if you would like a coffee or a caffeinated beverage. read more

Friendly staff... quick service.. Good location.. whatelse is there..?? Though no post to lock your bike.. read more

The staff here was extremely friendly. One of the nicest group of ladies. It was really hot and after walking all over the place we stopped for cold drinks and got an iced coffee and mango tea lemonade. My biggest objection to SB lemonade tea is that they put too much ice in their tea that it leaves less room for the tea. They have a long table inside to sit. read more

I really like the location, and it has plenty of tables compared to other downtown Starbucks. The service here isn't the best though. For example, today when I went to order, the barista took the order of the person behind me first. Then, despite being asked twice to put out coconut milk for my tea, the other barista proceeded to make 5 drinks, at which point I had to ask a different barista, because it had already been 7 minutes since he was first asked. Far better service at other locations, read more

Had a great experience. The barista and cashier were friendly and worked well together. I received a birthday free drink via email and didn't realize it had expired yesterday but they gave me a free item anyway. read more

Today my breakfast sandwich was only heated up halfway; it was maybe the most unappetizing thing I've ever consumed. Cold, soggy, unmelted cheese in the center. And I swear the egg is only barely actually egg. I'm guessing a lot of filler. Even worse half-frozen, as you could imagine. Starbucks needs better breakfast sandwiches. The ones at Tim Horton's are honestly objectively a lot better for around the same price. I'm not biased toward Tim's - SB is what I grew up with - I just genuinely have discovered this to be true. Also they have ketchup. Obviously the quality of the sandwiches Starbucks has to offer is not this particular branch's fault, other than the insufficient reheating today. That did really put me off though. I tend to eat at Starbucks a lot because it's so convenient, but I don't even think I can bring myself to anymore, not after what I ate today. I'm traumatized. It was so so gross. But the service is generally good here. read more