Normally, I would never bother to take time to complain about a Starbucks or fast food in general, but this store was insanely slow and rude. We waited in line for 25 minutes. I honestly would not have minded waiting if somebody would have told me so I could have made an informed decision. When we tried to speak with them about it Both Chelsea and the other person were very rude. ONLY GO HERE OF YOUR NOT JN A HURRY. read more

Here to add about the slow service. Use the other locations nearby, only person in line for over 15 minutes

Rude Employees! Will not give out the bathroom code without a purchase. Needed to use the restroom before ordering but was refused the code. Unbelievable! We travel a lot and Starbucks is a regular stop for us. No more Starbucks! We'll find another place who has great customer service and is happy to take our money! read more

Have always had great service here. When I'm in Hood River, which is often, I sometimes take the ride to The Dalles where they have a Fred Meyers, Petco, Staples, Sherman Williams, Dollar Store, JoAnn's other stores that sometimes require a trip. This Starbucks is conveniently located in this area so I have stopped in for an Americano, an iced mocha, and recently a pumpkin spiced latte. Service is friendly and prompt. Bathrooms are clean. And when you can sit inside, the seats are super comfy. They have tables, chairs and umbrellas outside in the sidewalk. There is plenty of parking with easy access on and off the main road to I-84. Thanks! I will be back. read more

Starbucks - Inside - Coffee & Tea Near Me - The Dalles, Oregon

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Absolute worst customer service! I went in with my child who needed to use the bathroom and the people REFUSED to provide the bathroom code until I bought something. Which I get that there is a huge homeless problem, but obviously I am not homeless and I am flabbergasted that the staff and manager don't have common sense about who is utilizing the bathroom. Skip and go to any other Starbucks. read more

Generally speaking I love going to a Starbucks because I know that drinks and they usually taste the same no matter where in the world you go. There were maybe 5 or 6 employees working this afternoon (after 5 pm) so I generally wouldn't think it to be terribly busy. We were next in line to order and the guy taking orders inside walked away and never came back. My husband complained out loud, "Anybody taking orders in this place?" Somebody said, "Sorry, we are all filling orders." Si my husband asks, "Is there another Starbucks that will take our order?" The kid began to tell us all the other Starbucks in town that we could go to! Finally another employee apologized and took our order. I started to pay and she apologized again and said the order was on her. Now that's customer service! Being from Seattle we are not use to being treated like this in a Starbucks. Some employees need better training. read more

Starbucks - a plastic cup with a drink in it - Coffee & Tea Near Me - The Dalles, Oregon

I am not going to post any photos as you know what every Starbucks looks like. Service was quick and curious as uszh, responsive to my request. When asked if I needed anything else I asked for the lock code for the bathroom...this was new to me. I guess there are a lot of transient folks in The Dalles. She won't it down and off I went. I did my business and reached around for a courtesy flush and omg...no flush. I couldn't just leave my pooh-pourri floating so i started to panic. Then..hey what would you do at home. I pulled off the top and it was a weird set up but I got it sorted and fixed the plumbing then washed my hands three times. Exited, grabbed my coffee and hit the road...3.5 hours to go. read more

BATHROOM CODE - 78925 This location has the rudest employees out of any Starbucks I have ever been too . I am in sales and am a frequent Starbucks purchaser as I bring coffee to my clients on a daily basis. I stopped at this location and needed to use the restroom urgently as I had been driving for 3 hours prior to stopping at an office in the area to whom I was going to purchase and bring coffee too. I am also pregnant so when you need to go, you NEED to go. I walk in and ask the barista at the pick up area for the code. She very loudly yelled at me that she does not have it, only the register barista. I walk over to the register and hear the cashier very rudely telling the gentleman in front of me that you need to make a purchase first before they will give the code which is fine but did not require the disrespectful nature of his communication. I made my purchase to which the cashier continued to speak in an incredibly rude manner to me even though I didn't ask for the code bc I already heard it from the previous customer. I would not recommend this location to anyone. read more

I figured I'd update my review of this location since my last one years ago! It has been my go to in the last couple years and I don't have any complaints. Service is warm and friendly. Clean and organized inside. I don't much get food from there but when I do it's usually the sweet pastries. The only reason it's 4 stars is because Starbucks as a whole can improve on their food choices as far as the savory options go. Not much as far as flavor. That's any Starbucks because all their food is the same. I prefer their coffee over any other stand in town. read more

I asked the staff to replace an over heating dry croissant. Shortly after the store manager confronted us to complain about the presence of our service dog. The manager insisted the dog must sit quietly, which was the case anyway. The manager then left us and called The Dulles police. Basically a Starbucks manager weaponized the local police against us because we complained about a dry croissant. read more

My top wasn't on my cup coffee so it spilt alll over But the best way to start my day read more

customer service sucks one of the workers called me a b***h and then complain to all the other workers. How much of a b***h I was being the rest of my service They were rude to me the whole time. read more

I hate the ice the ice is so horrible customer service is great but the new pebble ice is the worst thing Starbucks has done

Quick service but the amount of flys in the place is horrifying. Don't eat unless you don't mind flys landing on your food as it waits for you to pick it up. read more

If you're going to randomly close in the middle of the day at least update the online hours or something. On a road trip and driving through and dying for the first coffee in Hundreds of miles. Beyond inconvenient and irritating. read more

Finally!! An official Starbucks in The Dalles! Heart. Melted. So here is the skinny: this location just opened this month (March 2014) and it is super shiny and pretty. The most modern tables and shelves and decor. I really do love it in here and it makes me feel like I'm home in Portland. So if you love Starbucks.... This is as good as it gets. Even though it's new.... The baristas made me a flawless latte and had my breakfast sandwich to me in a jiff. These guys are gonna give the Dutch Bros down the road a little more competition. I know I'm sold! read more

Starbucks - Coffee & Tea Near Me - The Dalles, Oregon

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It's hit and miss with this Starbucks unfortunately. Seems that most of the people working unfortunately don't know how to make the drinks. :( I used to work at a Starbucks and there are build cards you can look at. The employees are mostly friendly they just need better training. read more

This store has had a lot of manager turnover, previous management not being great HOWEVER the management from 2021 until now seems to have really turned the store around. Friendly and fun baristas who are knowledgeable about their product and the quality of the drinks are delicious. They consistently tell you if they have to remake a drink based on bad shots, or bad cold foam, and make sure to hand out a good product. Great to improvement! Definitely the best Starbucks in the area and better than most of the other local coffee shops in town. read more

Staff was very unfriendly, not personable at all. SLOW service. The inside of the store is not very clean and the bathrooms were a horrible mess. Definitely one of the worst Starbucks experiences we have ever had. read more

Friendliest and fastest Starbucks team in the West. Never have gotten a bad drink there, and I'm very complicated with my coffee.

The service was very attentive, but my rating of only 2 stars is due to the bathrooms. Truly filthy. I'm sure nobody enjoys being on bathroom duty, but to leave it that long gives customers a second thought about coming back. There was also a "peep hole" by which someone on the sidewalk outside could view in. Perhaps this is recent, but if the room was attended to occasionally it could be discovered and addressed. read more

Not all Starbucks are created equally. Yes - the coffee is pretty much the same at each one, you can find one on almost every street corner in the city, etc. It's the staff they hire, the experience created that makes a person coming back for more. I am from out of town and I left my computer charger there by accident. I panicked! I use my computer for business all day, most days. I called and the manager answered. She let me know they had it and would ship it back to me if I called and setup shipment details and payment with a nearby UPS store. My charger arrived the next day. My experience could have been horrible. Instead, it was excellent. Thank you Starbucks in The Dalles! read more

Normally don't leave reviews but this day it was totally ridiculous. Waited 20 minutes in the drive thru to have my drink made incorrectly. Then went in side. 9 people behind the counter. Waited for 10 minutes. They did up size my drink but no apology for the wait nor the incorrect drink. read more

Such a nice crew today on a Tuesday. The barista and cashier men were so kind and on top of it to get my order as quickly as possible. I wish I caught their names, but great work! You can really tell who works hard at a Starbucks and who doesn't. Thank you!! read more

Great coffee, consistently friendly service and outstanding drive through in my many visits. I would have given a 5 star, but I continue to have "good" not "great" service when going into the shop at the front counter. The service often feels disjointed and unfocused given distracted register staff. As a Starbucks gold member, I regularly visit Starbucks around the US and internationally and each store usually has its own "connected vibe" with its customers when you enter, my sense is this site is still figuring that out. For now, I recommend the drive through. Enjoy Rating - Regular Visitor read more

Went here on the way to and from Baker City. It was very convenient for us! Nice easy spot to stop at, and I like the way that the furniture is set up in there. Free Wi-Fi....happy with our coffee drinks. It worked out well for us. :) read more

Positively the worst experience I have ever had in a Starbucks or anywhere else. 6 people standing around , and ignoring the fact I was standing and patiently waiting for an order.. 4 of them look at me and then walk in the back room... then another person looks at me and just goes about her business ignoring me. Unbelievable that 6 people can ignore a client. Headed down the street for a local roaster..: this store clearly needs customer service training..... read more

Took 26 minutes for me to get my pour over. I was surprised how long my cup just sat on the counter after it was set down. It took a crew member clocking on and saying "who's is this"..after a blank look around the room they just shrugged there shoulders.. would not recommend this location. read more

Weather you go thru the drive thru or walk inside, you will find the partners (employees) of The Dalles Starbucks are wonderfully cheerful, and always ready to make the beverage of your choice... The sit in area is clean and comfortable, with several places to plug the laptop in to surf or work and enjoy your drink.... as well as a patio area with umbrella tables... They will greet you with a smile and send you on your way satisfied even smiling yourself... No matter if you want a latte, or a Frappuccino, or just a regular cup of joe, you will find it here..... Thank you The Dalles Starbucks for a great environment to spend my time in...... read more

Terrible service. If you make a mobile order, expect it to be lost, I'm 3 for 3 on lost mobile orders here. When it DOES come, it's often the wrong order. This store has gone very far downhill in recent months. Save yourself some aggravation and just hit up the Starbucks in Freddie's or Safeway. read more

Love this Starbucks and the crew! They are friendly, remember your name, strike up a conversation and get to know you. It's always busy, so I've learned to use the mobile app and pre-order and I love that my order is ready when I arrive. If your drink has been waiting too long, they will remake it. Their Manager is adamant that every drink is made properly or they will re-make it at no charge. They are a fun crew and it's a highlight of my day to stop in and say hello. Definitely worth a stop when passing through town. read more

This may be the friendliest Starbucks I have ever been to. They were very busy but very friendly. The barista even offered to heat up my half and half when I mentioned that it was important to me that my Americano really hot. I have never had a coffee shop offer to do that. I was quite impressed :) read more

We were accidentally given the wrong order and they gave us a free drink. The server was so freaking niceee

This morning...Thanks for an excellent Peppermint Mocha and Slow Roasted Ham n Swiss. The service is great he quality is usually very good so the price is...good. read more

Stop by there on my way to Portland Oregon and on our way home both times service was horrible 6 people standing around no pillow when handed my drink no thank you the worst customer service ever read more

One of the friendliest Starbucks I've been too! Our order has always been perfect ! You are greeted the minute you step in the door , going thru the drive thru is the same experience .. read more

Best service and Best coffee drinks in The Dalles. I've never had a bad drink from this Starbucks and go there frequently. The line always moves super fast as well, unlike some other coffee shops in The Dalles. read more

Worst coffee ever..asked for a Carmel machioto, got just something hinting towards caramel and taste of coffee.. Starbucks should be ashamed for opening a shop and not training their people accordingly and management should be ashamed for putting out such deplorable Caramel machiotos worst I ever had yuk!! Service was mediocre at best..I could get a better coffee at home:( such a let down when you go with a trusted known coffee vendor and you get horrible coffee.. read more

Worst Starbucks EVER! After having to talk them through my drink for the 3 rd time I finally get it. The hand it to me through drive through and it is so full it's dripping out the top. By the time I get around the corner the lid pops off and it spill all over my car. I have to go inside and fix a problem that never should of been. How do they fix the problem by dumping some of it out, which happens to be the quad shots I just paid for. They literally put the lid back onand hand me some napkin. What terrible customer service. They could of apologized at the VERY least and made me a fresh drink. Instead I know have a sticky cup and car not to mention didn't get the extra ice I asked for and there is over an inch of Carmel at the bottom. Totally disgusting!!! read more

I stopped at The Dalles Starbucks on my way through town for a coffee refill and quick bathroom stop. The bathrooms were filthy and out of toilet paper. I let the staff know and they didn't seem to care. Furthermore, it took 10 minutes from the time I put in my order for my drink to be done, plus around 10 minutes spent in line before they took my order. When my drink was finally done it was made incorrectly- I could tell as she was setting it down and asked that she please add more creamer. She added more but also threw in a snarky comment. Not a fun stop and I ended up having to go to the taco time to use their restroom (which was surprisingly very clean!). Next time I'm driving through The Dalles and need caffeine I'll go to Dutch Bros. read more