Very disappointed in the customer service received today. I had someone pick up my order who asked for a water, and was denied a water. Regardless of if water is free or not, if a drink is purchased a water should not be denied. read more

Rudest worker this morning on 11/6. Bearista glass cup dropped today. I got there at 3:30 in the morning to make sure I get this glass cup. Doors opened at 5am , right at 5am I walk in ask for the bear cup and she told me they don't have it and that them workers had boughten the glasses for themselves. Mind you there is 4 other people in line with me waiting for doors to open up at 5am to purchase this cup. I do not think it should be allowed for workers to purchase limited edition items first especially before the store is even open because it doesn't allow for guest to be able to purchase. And secondly she was just rude on top of it. Didn't welcome us guest in and just had attitude while talking. read more

Small parking lot always has more cars on it than people in the store. Drive thru always very busy. Stopped on the redeem the happy hour coupon that I had received via email. Was told that I could not use on a hot drink, although coupon specifically prohibited use on a Frappuccino. Anywho, paid full price, which did not bother me that much. The wait of over 10 minutes did bother me. Only 3 people in front of me in line, and 7 persons working. Not sure why took so long, but some of the staff seemed to be running back and forth while accomplishing little. Wish there was another Starbucks between statesville and Virginia. read more

Starbucks - Patio seating available - Coffee & Tea Near Me - Statesville, North Carolina

There's a lot of construction going around the approach to the local business. However, if you take your time, it's an easy find. Service was friendly atmosphere was very inviting. Enjoy the visit with my friend over some evolution juices. Would absolutely come here again! Lindy and Marley #TinyVanBigLife read more

Starbucks - Great place to meet friends for a visit! - Coffee & Tea Near Me - Statesville, North Carolina

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I went here to get my birthday drink and the service was amazing. They gave me a cup and they wrote happy birthday all along side it and the food there was really good. read more

This location is horrible for business travelers. On two occasions, I have stopped for work calls & had the dining room close on me unexpectedly. Staff is rude & unaccommodating. DO NOT STOP AT THIS LOCATION. read more

By making the the drink right, very simple don't know how hard it is. Kinda ridiculous how everytime I go I always have something wrong with it. read more

I've stopped at this location a few times on my drives to North & South Carolina, and they are consistent! The employees are always nice and helpful! This location has been clean every time I've come to it :) COVID- North Carolina asks you to wear a mask or face covering! Please be considerate! This location has great floor markings to direct you & keep you 6 feet away! read more

I frequent this Starbucks quite often when I'm working in the area. Staff are always very friendly and pretty quick mixing up some goodness. Ive gone inside, used curb side pickup and the drive thru. All were were well organized. I have my particular go to drink saved as a mobile order and for the most part it's usually made up correctly. However recently when I've asked for two pumps of the syrup they add 6 pumps.....which is far to sweet for my buds to handle. Like I said they excel at customer service, but maybe they could work on detail a bit more. read more

I had gotten a frappuccino from a Starbucks store in WV that was nothing like it was supposed to be. I decided to call ahead to the Statesville store on Broad St. as I traveled south to ask what the policy was about such things. Even though it wasn't their mistake at all, nor their responsibility to do a "make good" on it, "Jen" told me they would be happy to honor the purchase & make me another drink. Not only were they kind & gracious, but the drink was EXACTLY right! :D And tasted delicious ;P I'll be stopping at this location as often as possible in my travels :) read more

I love my local Starbucks! The staff is always super friendly and helpful. This visit was super special because I wanted a frappuccino I heard about on TikTok. The cashier and barista were trying to figure out what ingredients would pair well together. After asking me a series of questions we decided on an apple pie frappuccino that was out of this world delicious. I literally sat in my car and devoured the entire venti drink. They also suggested a drink for my next visit and suggested that I download the Starbucks app to earn point for free drinks and merchandise. read more

Starbucks - Apple Pie Frappuccino - Coffee & Tea Near Me - Statesville, North Carolina

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My favorite thing about Starbucks is it's atmosphere. Whether it's to do classwork or talk to friends it's the perfect location! It's a very inviting environment. This location isn't the biggest but it does have a decent amount of tables to sit at. The service is accurate and fast. During rush hour the parking lot can become very busy with cars trying to park or waiting in line for the drive thru. It makes it very difficult to maneuver around the parking lot at that time. Overall, this is a decent Starbucks for those basic Frappuccino's and Latte's lovers. read more

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They made my sandwich perfectly. Perfect amount of ham and the perfect amount of Swiss. it was amazing.

The staff here are amazing! Tonight my family's car broke down in the lot and the staff allowed us to wait for the tow truck inside even after closing. The staff was extremely understanding and really helped us on a cold, dark, and rainy night! read more

While Starbucks is as a whole a good experience and their products good. We have visited several locations around North Carolina. In trips to the Midwest there have been stops along the way at Starbucks. Over all those experiences have been good. However, this Statesville location has seemed to have service issues in the three times we have visited. On one occasion they were out of the proper size cups and made the coffee in a larger cup. Which was so strong it was not drinkable. When we complained and asked if the incorrect size cup may have thrown off their formula. They replied no. This last visit the women's restroom had no paper products. Not sure why this location is so troubled. 2018 April 4; today's experience was really good. Heather took the order and was very polite and helpful. The young man asked questions and made sure the order was right. Very good job indeed. I am updating to 3 stars this time and will check back later. There was one negative. Restrooms. Men's was out of order and women's was not stocked. Needed attention. read more

Service was great. Ordered the Strawberry Açaí with lemonade and it was great. Lots of strawberry's in it and the right color. Sometimes I get at other locations and it looks more like a pink lemonade and has no strawberry's. My only complaint was that I ordered with LIGHT ice and they packed the cup with ice. I hate paying so much for what amounts to a few sips and it's gone. read more

Starbucks - Light Ice? - Coffee & Tea Near Me - Statesville, North Carolina

Waited 15 minutes on the drive thru on a Saturday afternoon. Honestly I wasn't too upset about that. But after taking a few sips of my peppermint mocha I felt something soft floating in my mouth. Looked in my drink and there are small chunks of what look like a cookie or bread or something. Absolutely disgusting. Also there's a weird film on the top of the beverage and it looks like oil in it too. I've had many peppermint mochas in my 32 years and none with chunks, oil or a film. Waste of $5.00 and 15 minutes of my life. read more

Starbucks - Chunks (which I spit out) wtf? - Coffee & Tea Near Me - Statesville, North Carolina

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We decided to pass through the drive through on our way through Statesville on a road trip. All in all, great service. It's hard to say much without having personally been inside the establishment, but the staff was friendly and helpful, which was quite a relief for our road-addled minds. They had run out of grande cups before making our drinks, so they basically ended up upgrading our order to venti sizes for free. It was a really great way to start the morning and helped give us the pep we needed to continue on our way. The drinks of course were up to Starbucks' high standards. Our Frappuccinos were excellently made and well-blended, and if we ever happen to drive through Statesville again, we'll probably be swinging by this location to get our caffeine fix. Thanks for a pleasant experience. read more

Super friendly staff quick service great coffee. They were super helpful with recommendations and asking what I like. They had me in and out quick and nailed my order. read more

HORRIBLE HORRIBLE HORRIBLE experience today! Josh should NOT BE making lattes...or in front of customers! Where's Waldo hat wearing doofus first makes my latte wrong, then THROWS IT OUT without asking, when it could have been given to someone in line who did order a skinny latte! Not once, but TWICE, he sprayed me with hot milk and then was put out by my wanting a towel, not a paper napkin. Then, when he FINALLY gets the two lattes I order made, tells me that the cookies I ordered via mobile app are not available at the store. I had to go find them myself, but COME ON!! Next, the entire store is in chaos today. Drive through line wrapped around building, into street blocking traffic. If I'd not paid in advance I would have walked out when I saw I would have to park at the gas station next door. They need to turn off mobile orders OR update to show 20 + minute wait if its like this! FTR horrible latte I can't drink - tastes burnt and milk has weird flavor, almost like it is going bad. All in all a craptastic experience! read more

I always stop at this location while driving from Virginia to Charlotte. The drive through line usually looks long but the line moves so quickly here.... and mind you the parking lot is small (it's a coffee shop not a mall, I'm not sure why this is a complaint for folks) so it's always going to appear to be busy. Everyone is always friendly, my beverages are always perfect. read more

I wasted almost $5 every time I come here. I ordered less sweet coffee frappe but my coffee came out way too sweet. I believe whoever made coffee never pay attention what customers order nor care about it. Every time you go there, double check that they give you what you order. read more

Starbucks - Coffee & Tea Near Me - Statesville, North Carolina

dec 12th 2023 at 715 pm I did a mobile order..I walk to the door and it's locked.i can't drive up because im on a semi.i call and nobody answers the phone and two employees are working while shift supervisor and another employee talks..I knock on door and they just shake their heads no and try to communicate 20 ft away instead of walking to the door to see what I wanted..stop talking and do your job read more

Worst location I've ever been to. I understand the pressure of such a busy environment and demand for too many things at one time that the staff must have to deal with. For that, I blame the company not the staff. Every time I order here my order never gets called and when I ask, it has been forgotten. It's always the same. Either the staff needs to be trained better or they need a better system with each other. Either way, poor service due to the company. read more

Visited mid-afternoon as a break from the rainy drive between Asheville and Raleigh. I kept seeing the Starbucks logo with an arrow pointing downward, so I knew it had to exist somewhere. Is this a "Secret Starbucks"? Sounds trendy and exclusive! After a little wandering around in a hotel parking lot I was able to locate the entrance. My brew (apparently a pour-over) was tasty, and the barista was friendly. I would return, especially now that I have all this geographic knowledge. read more

Love this Starbucks because it's our first icy drink stop in North Carolina. This summer trip is no exception! the Barista service here always has a weird rushed, I don't care vibe but I'm on vacation so no worries lol read more

Starbucks - Love this Starbucks because it's our first icy drink stop in North Carolina. - Coffee & Tea Near Me - Statesville, North Carolina

Wow. Sooo slow. There are only two people in line. The african american girl making the drinks disappeared and the cashier went looking for her. She comes back makes two drinks and walks in the back. Waited over 15 minutes for a latte. She came back cracking jokes and taking her time as the we watched her. Come on. Paying $6 for a latte are least make it somewhat reasonably fast. So bad I didn't even get my coffee had to leave. read more

i worked at starbucks so i know the policy, when I was trained they told us that if somebody was having a bad day or if they were short a few dollars to just make the drink, not to have them walk away multiple times empty-handed and be embarrassed in front of the line for having the card decline. if your short a few cents they won't cover it. bad customer service read more

I've stopped here on occasion, typically toward the beginning of a westward drive home toward Dallas. It's a fairly quick off and on to I-77, at least going North. Typical Starbucks fare, you get your injection of caffeine and sugar and you're good on the road for another few hours. Parking lot is rather small, just be aware you may want to do drive thru... read more

Worst Starbucks! Rude and nasty employees that never smile. The chick with the buzz cut is a total B! Every time I go in the she is rude and crabby to the customers and always has a scowl on her face Never do they get my order correct!! read more

This location USED TO BE MY FAVORITE. But, ever since they messed up my drink, that was a first strike! I ordered from my app and waited 30mins inside, but my drink was made already but left out to be warm, ice melted. Then the second time, JUST NOW; I ordered a Trenta, got a Venti. Asked for two scoops of strawberries to my tea. GOT 0. Pretty disappointed in this location now. New employees, bad service, and rude stares. read more

if I could give them zero stars I would! I never complain about things like this but today the staff they had in this place was beyond ridiculous!!! my mobile order was placed at 2:44 and at 3:30 I have yet still to get my drinks!!!! and then i had to show them my phone to show them what I ordered only for them to walk away and do absolutely nothing about it!!! while they have 4 little employees just standing in the corner looking like they have nothing to do!!! read more

I loathe your coffee, drive thru, all of it. 3rd time you have made me wait to get lukewarm coffee. $9 you cost for 2 tall caramel coffees, I sat 10 min after she took my card. Beeped the horn cause your employee just stood there. I asked where is my coffee and it better not be lukewarm. It was. I hate Starbucks and that it takes away from local coffee houses and it taste like crap. If it wasn't pouring rain if never have gone thru. Never again. It's not coffee its syrup. read more

Horrible customer service! I understand that a popular coffee shop can get busy at times, but that is no excuse for the poor customer service received! read more

They are a mess, totally running around forgetting people's orders. Literally heard them laughing at not knowing who's drinks were forgotten. Then as I was walking away saying a rude comment. Do not stop here as well as they gave me very little coffee to foam ration. Never coming back neither should you. read more

Very slow drive thru. Has also been known to get orders wrong. Minimal parking available. TIP: If you want to get back on I-77 North, go through the gas station parking lot and go to the light. If not, you may have a hard time getting back onto East Broad Street and over to the turn lane to I-77 North. read more

Thank you for being open this late. Heading to VA and needed some caffeine badly to stay awake for the next 7 hours or so. They get a 1 because they ran out of whole milk, not good read more

Good staff with great service. Great location. Easy get back on freeway. Very minimum time for waiting. If you have mobile order it would be ready by the time you get there. read more

Sadly, this is the ONLY Starbucks in my town. Yes, we have other places but I am lactose intolerant so I really like that Starbucks has different types of dairy free milk options. This location is the absolute SLOWEST I have ever been to. I've been able to walk into a crowded mall during the week of Christmas and get through their line faster than I do if I go to the drive thru here. I'm paying $6 for a coffee just to spend am extra 20 minutes waiting for you to make it?? I get that it gets busy and some of the drink orders aren't super easy to just whip up, but come on. You're getting paid to make drinks, NOT sit there and shit talk while everyone waits for you to decide to do your job. Ughh rant over. Only reason this is two stars is because the coffee is usually pretty good once I actually get it. read more

Just had scaulding hot coffee pour all over my husband because the guy at the drive thru didn't make sure the lid was on the cup!!! We almost didn't stop because I HATE giving Starbucks any business, but we were headed to the funeral home and we're in a hurry. Now he gets to go with coffee stains all over his pants and burnt hands! UGGH! read more