Highly disappointed with my recent visit. I waited over 25 minutes for a simple cold brew and a shaken espresso, which is completely unacceptable. It took so long that I ended up leaving and had to come back. I've ordered door dash several times and orders were delivered faster than ordering from inside. read more

This site has been so handy for a quick stop for coffees before hitting the highway or headed to work. The staff is helpful, often offering new drinks to try or even to sample. It's consistent and if going through the drive-thru it's fast. read more

Starbucks - Coffee & Tea Near Me - Springfield, Ohio

Honestly I don't really go to Starbucks. Inflation is hurting our pockets and times are hard, so why did my friend buy a double smoked bacon sandwich today and opened her sandwich to no bacon??? Out of the kindness of her heart she got me a drink too (love her) and she works at a starbucks in Kroger so she already has to deal with their bs enough smh. shit aint sweet nor cheap. Also just saying yall could at least answer the damn phone. My drink is at least mid and hers is ok so there's that. read more

They never have product and when they do they hardly ever get your drink made correctly. I recommend going to the Fairborn store. Awesome friendly people. read more

Drive thru is fast and reliable. Food and drinks always good. Coming in the store is usually a longer wait. Tables are left dirty while staff chit chat. read more

It's been a few years since my last visit to Starbucks. This location was clean with plenty of seating and outlets for plugging in to Power. Of course my mocha was excellent! read more

Slow as hell. Usually out of what you want. Avoid this Starbucks at all cost. Go to the one inside krogers in Springfield.

CUSTOMER SERVICE IS ZERO! We are here from out of town, not knowing their hours, we pulled into the drive thru since we saw another car being served. We were told that they closed at 10 pm and to come again tomorrow! IT WAS 10:01! Unreal!! And now we we were stuck in the drive through behind two other cars. We had to back out. The photo was taken after we backed out. Unbelievable! read more

Starbucks - a large screen displaying the time of departure - Coffee & Tea Near Me - Springfield, Ohio

Coffee is too strong and bitter and extremely pricey. I would recommend you try coffee expressions over top of this.

Terrible service, cold food and coffee, how can this happen when paying a premium for their brand. Very disorganized process. 2 visits this week and same results. Won't be going back. read more

I visit this starbucks before work super often. Every morning, I am greeted with a smiling face and kind attitude. My coffee is ALWAYS made correctly and I never struggle ordering what I want. They are quick to answer questions and knowledgeable about their products. I love their shaken espressos!!! The best!!! Keep being great! I love the tip jar surveys too! I wish I carried cash more often because you guys deserve it! :) read more

Starbucks - Venti Iced Brown Sugar Oatmilk Shaken Espresso w/ Vanilla syrup - Coffee & Tea Near Me - Springfield, Ohio

The staff has always been great! I get a custom drink and they know it by heart now! The customer service has been amazing and they care about getting your order right! I've never seen an unhappy employee at this location! read more

Starbucks - When I go so frequently, they make my drink board worthy! - Coffee & Tea Near Me - Springfield, Ohio

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Burnt and overpriced. The service leaves a LOT to be desired and the coffee most certainly does not meet the standards you would expect from this chain. While I am not a fan of chain places to begin with I am certainly unimpressed with this one. Complete disappointment all around! Staff seems lost and does not seem to care much for their guests, definitely do not handle complaints well, and struggle to keep things clean and organized. Try Speedway, even their coffee is better! read more

I flew back in to town and waited here for my ride while finishing up some work. I ordered a salted caramel cream cold brew, which was a mistake. The line was packed per usual but this location does not have the quality of service it needs to keep up with indoor and outdoor customers. I waited 25 minutes for 1 drink, and the quality of the drink was about a 4 out of 10. And nobody was friendly, just flustered with the rush. The store was clean though, which earns this location a second star. Typical Springfield customer service experience. read more

Really lovely Starbucks! Not very busy and employees were kind and offered good suggestions when I wanted to try something new. The inside is very updated and comfortable and the bathrooms were nice and clean. Not my usual location, but definitely worth returning to! read more

Starbucks - Cute interior! - Coffee & Tea Near Me - Springfield, Ohio

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This Starbucks seems to be more focused on their drive-thru customers than their walk-in customers. I stopped by today to try them out, and I opted to walk in and order rather than going through the drive-thru. There was only one customer in line in front of me, and the person behind the counter was taking her order as I walked in. I then waited approximately five minutes without being acknowledged at all, while the person responsible for taking orders at the register ran around getting orders for drive-thru customers. The closest I got to ordering was the person behind the register acknowledging me with a "I'll be with you in a minute." I waited a minute or two after that, and I finally left without ordering, as this person seemed to have gotten into a lengthy discussion regarding locating the Earl Grey Tea for someone else working there and was not any closer to taking my order. I really hope they are able to work out the kinks, as I do want to see this place succeed. There is definitely a lot of room for improvement in their workflow. read more

"Got you." Do you? Fairly busy standalone Starbucks, but no one in line in front of me. Wait, wait, "we'll be with you shortly." Space cadet finally comes. Ordered a mocha and coffee cake at a million different Starbucks. Wait, wait. Person in line after me gets their coffee from space cadet. Wait, wait. Next person gets theirs. Wait, wait. Next person gets their white mocha from space cadet. Wait, wait. Space cadet hands me my coffee, no food. I had a coffee cake too. "Got you." Do you have me? It doesn't seem like you do. And it was one of the worst mochas I've had after all that. I think he forgot the chocolate and the coffee. read more

The place is always closed every other day but what really did it for me was when I tried to use my gift cards and when he saw that I didn't have the full amount on the first way he asked if I wanted to use my points I said no I have an other gift card and he scans it and still manages to take my points how does that work I've spends lots of money trying to save points so if I tell you I don't want to use then just take the time to do your job and use the gift cards ... read more

This morning, their POS system crashed, yet they handled the busy morning so well!!! Shoutout to the sweet girl standing outside directing customers on where to go. Your attitude was immaculate!!! Best customer service I've seen in Springfield in a long time read more

Smoothies at every Starbucks I had tasted bad And I'm not a coffee drinker But if you want a smoothie I recommend Boston stoker read more

No matter what time of day or how many people are in line ahead of you, you can always count on spending no fewer than fifteen to twenty minutes in this drive-thru. Most days it's more and there is no way to exit the drive-thru once you're in it. You're stuck there. IT IS COFFEE! What takes so long? They are as nice and upbeat as can be, but really, it is extremely frustrating to wait so long to pay too much for coffee that isn't really all that extraordinary. I can get my coffee more quickly elsewhere (Dunkin' or McDonald's) and then go talk to other pleasant people without being in a bad mood about having had to waste so much of my time. Not impressed. read more

Such a disappointment- Springfield finally gets a Starbucks and the average wait is at least 10+ minutes EVERY time I come. I only order a latte and it still doesn't matter! Wait and wait and wait. Drive threw , app, walk in - tried them all! Still have long long wait! I am literally sitting here waiting for my one coffee while writing this review. What a bummer read more

They're still working out the kinks, but the three times I've been here the service has been friendly and prompt. It's new so stuff happens, but I think it will only get better with time! read more

Nice little add for Springfield. The staff was friendly, drinks were hot, environment comfy cozy. I will be coming back to sit and work.

Not sure what all these bad reviews are about! I come here almost everyday and never have any issues, I love this shop!

Ok so I love most of the drinks but if I put in a mobile order then it should be put on front of most of the standard line so all in all service was very slow and I am disappointed. read more

Made a review awhile ago .... still horrible! They don't know what they are doing. They will have 10 people working behind the counter and you'll still wait forever! read more

I have never been dissatisfied with my drinks at this location, however the wait time and the overall experience is what's off putting. There's no way that the single location and service all of Springfield--for example, there are SIX McDonald's, and even they struggle to meet expectations. You can't have one cashier in the lobby and they walk away when there's a line. Open a new location. read more

This Starbucks is CLOSED at drive through but they didn't bother to put signage on order speaker. Just on window. Waited and waited before realizing it. Cars lined up. INCONSIDERATE! read more

Understanding that the holiday season makes for crowded restaurants, I was expexting to wait just a little for an order. My daughter received a gift card for Christmas and was super excited to finally get Starbucks! She baught her and her brother a Frappuccino, and we waited. Being packed inside and the staff was slammed with drive threw and takeout orders. My son who is 7 years old, no health issues, out if nowhere said his belly hurt and he might get sick. As we rushed over to the bathrooms which were both full. We tried to head outside. Thats when his vision went black and he ran into a pane of glass full bore. Then he collapsed and was not responding. At this point the restaurant employees, customers are all aware of whats happening. As Im trying to get my son to wake up yelling his name and in a full panic. Im forced to try and get him outside to call 911. Trying to carry his limp body out the doors which was not easy to open for whatever reason. I finally get him outside and get paramedics on the way. They arrive and we head to the hospital. My point in writing this review was not intened to cut down the business. But to reflect on the surprising lack of human compassion from staff and customers. There wasnt one person not looking at me and my sons situation. No one offered help. All just stared. Since this has never happened to my son before I felt as if I was watching him take his last breath. I was completely and udderly disgusted by the actions of all the people inside that building that day. I hope my daughter's $12 helps your company grow, and since we never received the order I hope whoever drank them was satisfied. read more

I love coming to this Starbucks the workers are extremely friendly! I come here to study and it's a good environment and a clean well maintained store. read more

Every time I come to this location they make my drink wrong. Don't come to this location if you are in a hurry. This is also one of the dirtiest locations I have been to. I never complain or right bad reviews but I couldn't help myself with this one !! read more

I have visited this establishment twice now and both experiences were sub-par. Initially, I placed a mobile order (at about 545 am) and went to pick it up approximately ten minutes later. There were three young ladies working, practically tripping over one another with nothing to do, and they said my order wasn't received. Since I had also paid via app, I showed them the screen and my order and they began making it. The girl making the order continuously had to ask the others for guidance and assistance for the drinks. This ended up adding about fifteen minutes to my morning. My second visit, I ordered nothing. A friend of mine ordered a sandwich (of which they said they were out), ordered another sandwich, which we then realized were pulled out of a fridge and microwaved...for $4. She also ordered a drink. Mind you, there are about six people behind the counter. Two were talking to a girl in civilian clothes a out their schedules, which appears they just weren't working. Drinks start to come up, and we realize they're for the patron currently sitting at tables who have been sitting since we arrived there. We avoided the drive through due to the line, but we would have gotten her items faster if we'd have stayed there. By the time she got her drink, which was about twenty minutes later, her sandwich was cold. I won't be going back. read more

Stopped in at 6:30 pm. Had only one type coffee brewed and it was lukewarm. I asked the guy to make me a pour over he said it would take 10 minutes. Clueless barista. I'm surprised he didn't offer to microwave it. read more

Excruciatingly slow and the drive thru is designed in such a way that you're trapped and can't escape when the wait time is unacceptable. Always out of multiple food items on the menu. I've tried 5 times and was disappointed each time, so not going back. read more