This Starbucks is inside the Stop & Shop at the Patriot Square Mall in South Dennis, so it has no drive-through which normally would cause a one-star deduction. But this Starbucks has the kind of focused customer service that you only see in the stores close to the original one in Seattle. I'm firmly convinced the manager, Kim has memorized the name of every single repeat customer who ever walked through the door, AND knows their drink order. She's spotted me coming through the front door, started my drink and had it ready before I even reached the counter - she's amazing! Granted, Starbucks is a chain with fixed menus so there's not a whole lot to comment on from one to another EXCEPT the way you're treated and this Starbucks is outstanding due to one manager. Fast, accurate, awesome customer service, an almost lost art. I stop here on my way to work - it's a turn off Route 6 at exit 9, and then wander back onto Route 6 for the last half of the ride to work but it's worth the extra 15 minutes. If you're driving down the Cape it's the last exit before Route 6 turns into one lane and you have to wiggle for your place in line - driving off the Cape it's your last convenient Starbucks for quite a while, so plan accordingly! read more

when I looked at coming here for breakfast, I opened the reviews and people said that the service was horrible. When I came in here I noticed the staff was super kind, only two of them. The woman taking our orders was super nice but she forgot a couple things about my order. She forgot to tell the other worker that I am allergic to cheese and he put it on anyways so I acknowledged that and he gave the one with cheese to us for free. They then made me another one without charging for two. This wasn't the greatest Starbucks I've been to but to be honest I've never been to a perfect Starbucks. read more

SO RUDE! My wife and I brought our daughter here last night because she LOVES Starbucks....loves it....AND not to mention she's always looking for new fun drinks to order! ....anyways we get up to the counter to order and while looking at the menu we hear "you guys gonna get something or what?" A very rude man rushing us to order and then when we did ...he rolled his eyes and sighed like we were SURELY BOTHERING HIM ..and says "ummmm SURE...I guess " ..my daughter was too nervous to order her drink because she thought he was going to get upset w her for making it "too complicated".. however we told her that is his job. 8 minutes later we received drinks and straws "tossed" at us in an aggressive manner...and AS soon as we left ...he shut the entire store down...the hours online say 7pm and inside it said 6pm...so im not exactly sure what time they close. read more

Google says their open at 7 am, went there today at 10:15 and the young employee had the store closed, lights off on his phone. When asked what time they open he said around 11:30-12. He clearly just didn't feel like working. Horrible representation for the business. what coffee shop opens at 12 on a sunday? We went to another Cafe instead for our meals and coffee. read more

The baristas are more like sparistas. This staff is atrocious. The manager needs to clean house if they want to keep any business in coming summer months. I'm not trying to make a best friend when I grab a coffee but when I ordered a simple drink, I felt like I was asking this person to donate their kidney. This has happened everytime I have been here with multiple different staff. Might want to mix in a smile :) :) :) read more

I have came to this Starbucks a few times and 90% of the time the staff was very rude and unwelcoming. They acted as if I was bothering them, and overall I was not satisfied with my experience at this Starbucks. read more

There were two baristas working. I stood at the counter for 10 minutes, watching the guy slowly make a black tea and an iced coffee (that took the entire 10 minutes) while the girl ever-so-carefully cleaned the steamer on the espresso machine (yup, 10 minutes on that too). Finally the guy made his way to the register, but before I could give him my order, the girl called him over to take a look at how clean the machine was (he agreed -- it was quite clean). So I'd say go somewhere else if you're in a hurry. But if you're looking for a sparkling espresso machine, this is the Starbucks for you. read more

I LOVE MY STARBUCKS! The company I work for always talks about "love marks" and this is so it for me. I love the staff, and I totally get the "I'm a regular" vibe as they all know me, my kid(whom they always make laugh, not that it's hard) and my drinks. I love that they say "are you getting your usual?" because it's the only place I get that from. sure they're busy, but they're located IN a grocery store! I also love that I've won the in store stop and shop card free coffee lottery twice(if you don't have your card they scan one for you, after X amount of scans a purchase is free. now obviously you want to use your own card, but it's always fun to win if you forget yours!). read more

Starbucks - Coffee & Tea Near Me - South Dennis, Massachusetts

This Starbucks is inside the Stop and Shop. My boyfriend and I went here twice while in the Cape for a week. The counter help was friendly and quick. Our second time there the young lady told us there was a special, told us the price and then made our coffees. When she rang us up the price was not what she had just said. I asked about this and she said "ooops, i made a mistake". Not a big deal but we thought that she would have fixed the price to reflect what she had just told us. Anyway his carmel macchiato was good and my (skinny) coconut frappachino was really good. The plaza that it is in is also really convenient with a liquor store, marshalls, etc. read more

Dirty! This is a one person grocery store STARBUCKS. The structure above the counter where food is prepared is filthy. There are dust bunnies all over it waiting to drop into food and drinks being prepared. It is pretty gross read more

Its okay. I really have no complaints other than the fact that they do not let you use your rewards. Fast and easy!

We arrive on a Saturday morning and the line is easily 8 people deep. The problem? One barista. How the hell do you have one barista working on a Saturday? I have to be somewhere to be so I said screw this and decided to come back later. I show up 3 hours later and guess what? The espresso machine is broken! Clearly this Starbucks is a disaster. Your better off going to dunkies, which is something I thought I would never say! read more

This Starbucks was fast and efficient even though the Stop N Shop grocery store was packed. We had no problems with this Starbucks. We did have a BIG PROBLEM with the YELP APP DIRECTIONS (voice navigation). It had us driving up and down 134 and Main St and even had us turn into a cemetery as part of the route (not to turn around). It was off quite a bit. Very frustrating! read more

Worst Starbucks on the planet. That is saying something considering how much I travel for work. Very slow . Can not make a latte properly at all. On the first visit I had to return my latte for another which was not much better. On my next visit he latte was no better. They do t foam the milk at all they just heat it. It is so bad I will use Dunkin across the street from now on when I am I. Dennis. read more

If you are expecting a normal Starbucks, look elsewhere. They don't have breakfast sandwiches, don't have a warmer to heat up pastries or any cream or sugar sitting out. It's bare bones. read more

This Starbucks is in a Stop&Shop, so there's that. But after a solid week of arriving daily at 7am, I can say that the staff are hardworking and kind, and they should probably be treated with more respect by Starbucks. By that, I mean, that they have a faulty ice machine that creates unsafe conditions for customers, but more surprisingly, for the staff themselves. Imagine working in a pool of water for hours at a time and not complaining to your customers about how unsafe it is behind the counter...every day. So, 5 stars for the ladies behind the counter and one million negative stars for Starbucks for doing nothing to help them. read more

i am honestly disappointed in starbucks i usually have a good time but this time just wasn't like that. you want to know why? the lady forgot to put the strawberries on the top of my drink!!!!!! like omfg thats the best part!! read more

Never again! I received a $10 gift certificate on Facebook which I printed out and brought to this Starbucks. I had never been to a Starbucks before (and will never go back again!) Didn't want to waste a cent on the certificate so ordered 2 chocolate smoothies and a caramel crunch something or other drink. The clerk was slow despite it being 3 in the afternoon and he didn't exactly exude personality. The total would have been $13. and change so I gave him the certificate and a ten dollar bill so I could use up the entire certificate and not spend all my cash. Instead he used the cash first and handed me back my certificate which now had about $7 left on it. I said I wanted him to use the entire certificate and he said he couldn't change it. That was most unsatisfactory but he would not make any changes so I canceled my order. I asked for my $10 back but the certificate could not be used twice so it is now completely useless. Now I'm out the gift certificate and the drinks. There was no manager there to voice my complaint to. I am NOT a happy customer. read more

Slow! No matter how long the line is, theres never a sense of urgency.

The worker was taking her time working on my drink (a mocha cookie crumble frap), but there were 3 other people in line waiting. After about 5 minutes one man left the line and didn't come back. The product was fine, but her work ethic could have been better. Oh, and the work area looked like it hadn't been cleaned recently; very unprofessional. read more