Located in the fair city of Santa Monica, this is a classy store with beautiful people all around. I ended up purchasing a sandwich to complete a challenge and to continue my Reserve status for another year. Although the City of Santa Monica is nice, I still love the San Gabriel Valley for the Food and Community. read more

Starbucks - 50% Off - Coffee & Tea Near Me - Santa Monica, California

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I come to this Starbucks about once a week, and until today, I've always had a positive experience. The employees are typically very kind and welcoming, which is why today's interaction was so disappointing. When I came in, the manager, Kat, was at the front taking orders while also making a drink. She looked at me and asked what I wanted, but because she had a drink in her hand and was writing on it, I genuinely didn't realize she was speaking to me. When she asked again, I politely said, "Are you speaking to me? I'm sorry." She responded very rudely, "Yes," and again asked for my order. I then asked what sugar-free syrups they offered because I was ordering for my father, who is diabetic. She abruptly responded, "Vanilla and caramel." I told her I wanted vanilla, but apparently she didn't hear me. Instead of simply asking me to repeat myself, she angrily said, "Which one do you want?" in an unnecessarily hostile tone. At that point, I asked to speak with the manager because I was so taken aback by the way I was being spoken to. She loudly responded, "I AM the manager." That honestly made the entire interaction even more concerning. A manager should be setting the standard for how customers are treated, not speaking to them with hostility and making them feel uncomfortable for simply placing an order and asking a question. I was polite throughout the entire interaction and there was absolutely no reason for the attitude I received. I have been coming to this location regularly and have never experienced this kind of treatment from the other employees. Unfortunately, if Kat is working at the front, I will not be returning. Customers should be aware that this is the type of interaction they may encounter from the person who is supposed to be managing the store. read more

Came in on international dog day to get the pup a pup cup, two ladies were on their phone at the end of the counter... not the register. I asked if I could please have a pup cup and the lady says, "did you purchase something?" I told her I hadn't, she said she couldn't give me a pup up without purchase. I didn't say anything, sat down to check out a different Starbucks location instead. On my way out she says, "such a cute, pup." LOL! Her tone was giving rage bait and snarky. I've come here for years with purchase & no purchase. I left & not come back here. read more

They do not know how to make drinks here! Ordered the peach green tea. They gave me water and a lil peach juice. No tea! This is gross. I had to set it down because I couldn't drink it! Train your staff! read more

Starbucks - What they call Iced Peach Green Tea. Tasted like water and a hint of peach. Yuck! - Coffee & Tea Near Me - Santa Monica, California

Noisy - employees constantly screaming from behind the counter and across the counter to each other, shady men hang out all day making women uncomfortable, staff allows customers to play their phones on speakerphone loudly, people put their dogs on the leather benches, dirty backs on leather chairs. I rather pay more across the street to enjoy the atmosphere at Primo Passo. read more

They recently replaced the good old fashioned hand brew coffee makers that started the company many years ago in Seattle that brewed the best coffee with automatic coffee machines that I can describe in one letter: S! The new machines cannot make you a strong delicious cup of coffee. The coffee is weak in caffeine now. It tastes like it came out of a vending machine. I just want to give kudos to the barista that was there a few weeks ago working alone in a busy store and understood the issue with the new machines and offered to make me a "pour over" instead. I could not accept that offer because she was just pulling her hair out at that time alone running back and forth to all stations. I thanked her and left. I walk by here regularly and have noticed that since the installation of the new machines business has really gone down. Not many people sitting inside drinking coffee on the weekends as the usual crowd. It's hard for large corporate executives of a publicly traded company wined and dined and offered freebees by a coffee machine company to admit that they screwed up. My guess is that after a couple of reporting quarters--they will pull up the truck and remove the new automatic coffee makers. Better and cheaper idea would have just been to ask me to test the coffee and I would have told them in a couple of hours--forget it. read more

Went in the other day and the place smelled so, so, so, awful!! It literally smelled like urine and body odor. There were many homeless people inside, which made the experience of having a nice coffee date impossible. I don't mind the homeless community of Santa Monica, but when a restaurant or food venue smells like this one does, it really becomes a health hazard. We walked out and will never return. read more

Clean, great customer service, a lot of room, and not too loud. The stuff is very nice and love the ambiance so relaxing.

I ordered my venti latte and an oatmeal. Oatmeal seems pretty easy...just add water. I received my coffee and waited for a bit and watched delivery people grab their orders, customers grab theirs until I was the last one standing there. I politely asked if my oatmeal was ready yet and I was rudely told there was 9 orders before me. (they were online orders) So I stood there for a few more minutes waiting and then I said, "Don't worry about it, I have to go to work." Then the woman behind the counter rushes to do the order and says it's almost done. No, thank you. I will not be coming to this Starbucks but will go to others where they are actually polite and treat their customers well. So disappointed because I frequented this one 2-3 times a week. read more

I've always had a good experience at this Starbucks! Ordering through the app and picking up always goes smoothly for me and there's only been a few times when the drink didn't come out as perfect Starbucks standard, but 99% of the time it is just perfect! read more

First off, very hospitable place. Made me feel very welcome and right at home. Justin took my order and was super professional, followed by Ana, her smile goes a thousand miles. Thanks so much for making my day! #Montana St, Starbucks! WooHoo! read more

For all of the people complaining about loud music or crappy coffee or (FFS) "lowering your carbon footprint" ???!!! .... THIS IS STARBUCKS! It is mediocre corporate coffee made by staff who probably won't be there in 6 months. The loud music is probably a response to the transients that make Starbucks their home for the day. Go to a non corporate coffee shop on Montana Ave. There are like a million to choose from. (PS - stop bringing your damn dogs into every store - You westside privileged Fs!) read more

This Starbucks is by my parents house and is pretty good. The staff here is great and are super nice too. It's cool that you can sit inside as well. I like coming here when I visit my parents. read more

This is one of my favorite Starbucks in the area. They remodeled and the place looks so neat. The line moves up quickly and the employees are very attentive. Both indoor and outdoor seating. Great place to get some work done or meet friends or family for a coffee. They have free parking in the back. I'm not sure why some reviews here are criticizing their parking situation- I drove here twice already and both times I was able to find free and easy parking in the back, no validation needed. My new favorite Starbucks drink is the 30" unsweetened green ice tea with peach in it. Delicious and refreshing. They got both my name and my order right :) read more

Starbucks - Coffee & Tea Near Me - Santa Monica, California

Very unpleasant experience. Older female taking orders, selectively put on her mask when helping some customers, leaving it off to help others. read more

It is a nice location in an upscale neighborhood with outdoor seating. The reason for my mediocre rating is because of the last experience I had here. I am trying to reduce my carbon footprint by bringing in my own tumblers or requesting a glass mug. When I asked the cashier for a glass mug, he told me that they do have it, but I would have to give it back. (DUH....!) Maybe there was something about me that gave him the thought that I would take the glass mug home. And then, when my coffee came out, it was in a disposable cup. Why the incompentence? Thus, the 2 stars...I'll raise it up when Starbucks can hire people who can handle a simple request. Do better Starbucks. read more

Just stay away from this place. Ordered a vanilla latte on the app. Even after giving them 15 minutes still wasn't ready when I arrived. On top of that they apparently don't know how to make a vanilla latte as mine tastes like hot water. Can anyone be this incompetent? You forgot to put vanilla in the cup? I knew I should've gone to 11th street. On top of that I ordered a brownie and they heated it up, sorry not heated it up, melted it so it was a big pile of melted shit. I'll stick with 11th street. They know how to make a vanilla latte and not a cup of hot water. Level of incompetency at this one 10+. No other Starbucks warms my brownie. Even on my receipt it doesn't say to nuke the brownie. Bunch of idiots at this one. There's allot more Starbucks close by that can't screw an order up this bad. They should let us rate the stores in the mobile app. Make it a performance marker for the franchises. read more

Amazing service and great food/ drink . Special shout out to Leilani, Jill , Pauline, and all the baristas that are so amazing. read more

this Starbucks is a joke, a very BAD joke. the staff just couldn't care less about how horrible the zero quality of how what you just PAID for comes out, be it the co which often is room temperature but especially the food items. They can actually have the balls to serve you the toasted bagel with cream cheese you ordered twenty minutes ago....the halves are falling apart so it's hard to spread the cream cheese that THEY FORGOT TO INCLUDE nor the knife, no knife to spread the cream cheese. The person in charge of your order Fn KNOWS the bagel is in shreds but I guess they're thinking, "Hey, it's Starbucks." YEAH, you got that right! What a junkyard. Yet you keep raising your prices and the quality SUCKS!!! read more

While visiting this Starbucks,came across 2 amazing workers Daisy and Hailey,they greeted me with a smile,and there customer service was exceptional they were so helpful when I wanted to choose a drink for myself and my family,I definitely will back here because of your 2 amazing workers, read more

Most of the people that work here are quite nice. One woman is abusive and very angry. Bizarre.

I agree with Gilda R. Woman at register was terribly unfriendly. I had no idea they didn't have an oven until I asked the barista if they could heat the cinnamon roll I'd already bought. She was nicer than the woman at the register, but informed me they don't have an oven. The cinnamon roll isn't even good without being heated up!! This store is a fail. I'm usually a Starbucks fan too. Oh, and at 7am their bathroom was a disaster... dirty and no toilet paper, so obviously not tended to since the day before. read more

Amazing! Baristas are wonderful and a great overall location. Very friendly staff who always smile. Everyone will know your name.

Super friendly, lovely sbux partners (aka employees). I asked for cream on the side meaning heavy cream and realized it was half and half so decided to try it anyway. Hated it. Went back and they switched it for me with a smile. Appreciated it and made my morning better. Thank you:) Separately, it's just a good sbux and always has been. Simply, a nice vibe read more

As far as Starbucks goes, they are insistent. However the staff is pretty rude and angsty. They aren't friendly or helpful. But seriously- out of honey for the honey almond milk cold brew for over a month? There is a Safeway across the street. Go buy some damn honey! It's on their reader board as a "must order" drink so they should have all the stuff to make it. Otherwise- agree with other reviews. It's a bit loud and they drag the chairs to add to the loud. Not a good place to enjoy your beverage inside. read more

This Starbucks is TOO LOUD TO THINK. I used to like coming here because it is clean and there are nice places to sit but I have become convinced the people who work here talk loud on purpose AND turn the music up loud in an effort to clear out customers. It's beyond frustrating. read more

Sunday afternoon and every seat was taken Iced black tea was good, about that I'm not mistaken Parking was not easy, at 7th Street & Lincoln The 'Bucks up the street is better, I was thinkin'....... read more

Starbucks - Coffee & Tea Near Me - Santa Monica, California

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Not friendly, inefficient store. Walked in and with two people behind the counter, stood for a full minute and had to say hello to get someone to acknowledge me and take my order. Note, I was the only person in line and there was no rush. Not a great start but I ordered anyway...went to the bathroom, came back and stood for another few minutes. The brown haired female barista made two orders--incredibly slowly--and my order was nowhere in sight. The other guy behind the counter stood wiping down things. I requested a refund (noting why) and he looked at me blankly and accidentally charged me again for the same order, before calling the supervisor to help. After it was processed, I shared the same feedback with the supervisor who gave a tepid 'I'm sorry you feel that way'. read more

The B team. Definitely has gone downhill wi the staff. Not friendly and slow even when there are two people ordering.

Staff was condescending. After 15 minutes of waiting for an iced black tea (not a hard drink, right?), they had apparently forgotten about it. Asked what I'd ordered, and I said a black tea. He finally gave me a hot one and I said I'd ordered it iced. So, one of the waiters simply poured the hot tea into a plastic cup and added ice. Then he came out to my table, bent down on one knee, and told me the proper way to order iced tea. I told him I'd originally ordered an iced tea and that apparently they'd just forgotten about my order read more

There's only about 4 friendly people who work here. The taller, long haired older woman is definitely NOT one of them. It's not their fault they don't have a toaster - the district manager or whoever does the decision making on updating stores has failed this crew. There's nothing the team here can do! So all these bad reviewers need to understand this! read more

I'm sure everyone is aware that when you order from Starbucks on the mobile app and pay for your order, they may or may not have the item in stock because their inventory system is extremely unreliable. Well, their new refund policy is that they won't give you a refund on the item you didn't get, unless you spend 1/2 hour calling in to their national 800 number. This is unacceptable and I want everyone to know about it. read more

Usually my to go Starbucks, but man, the place can't handle the rush, more over they ALWAYS forget the simplest of item. If you dare to remind them, the attitude comes in. Looks like I need a new location for my morning kick. read more

I like this place. But riddle me this: why, if I want to sit in the arm chairs do I have to balance my drink on an ottoman? Or set it on the floor? There's no tabes in that area! Why not? Starbucks knows I'm probably going to order a drink. Why not give me someplace to put it? read more

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The employees at this Starbucks are more than accommodating!! They are so nice and are more than willing to help you with whatever you need. I've never had a bad drink from this Starbucks! Helena is so friendly and goes over the top with customers! This particular Starbucks is great for working! There are outlets which is such a need and there is ample seating (even outdoors)! There is parking in the back which makes it so convenient! Mobile ordering from this Starbucks is always fast and consistent! Definitely one of the best Starbucks on the west side. read more

2.5 stars. For me, LA drives me crazy with the parking situation. I should have gone to the Starbuck's on the PCH instead of fooling around with the damn meter. Also, just one unisex bathroom hogged by a woman for at least 10 minutes. I left and started back to my hotel. Still, the baristas were efficient and friendly and my drink hit the spot after a hot, 6 mile hike at Will Rogers State Park. read more

Cons Only one unisex restroom! Closes a bit earlier around 8 on weekdays! Pros EXCELLENT BARISTAS Plenty of outlets along the sides of the store Outdoor seating is popular Tip There should be plenty of parking on the side of the street! No permit restrictions! Don't do valet! read more

Alberto helped me out today & he went out of his way to take his time to help me with my problem! I felt comfortable that he literally took his time to help me with my refund. Thank you Alberto!! read more

I ordered a decaf latte to go and only tried it when I was a block away from store on Montana and 7th street in Santa Monica . It was the worst tasting latte I have ever tasted in my entire life. It was like hot water mixed with almond milk and some foam on top but tasted more like hot dishwater with sugar added, so needless to say I dumped it in the first trash can I could find which btw is where it belongs. Good luck with this store, either the products are off and not fresh and or the guy that made the latte is a clueless as a child. read more

Beautiful location. I believe it was completely redone last year and the result is pretty stunning. They do a good job to work around covid restrictions and orders come out seamlessly. Last but not least, the store manager is the coolest guy ever. read more