Drive thru with outside seating only Staff are hot or miss The in-N-Out traffic sometimes makes it difficult to get to this location. But they've always been fast at the drive-through . read more

I'm absolutely livid after the treatment I received this morning at Starbucks, and I feel like I need to make this known. This isn't about the entire staff, because I've met some really nice workers there, love those people so much! You make the days 10x better but this is just the specific barista who took my order at the drive-thru on 12/03/25 between 6:20 AM and 6:25 AM. I am usually a very calm and patient person, but the way I was treated was beyond unacceptable. It just sucks, and you just suck. (As in the female worker who took my order). I stopped by Starbucks on my way to work to pick up a coffee for my baby's sitter, as a thank-you for helping me earlier in the week. My fiancé is out of town, and I've been juggling work and taking care of the baby alone, so my days are already long and exhausting. I have enough on my plate, so the last thing I needed was an attitude first thing in the morning. All that toxic negative energy, I just did not want it to start the day off. Why would you make it your mission to ruin someone's day, when you don't even understand what their going through at the moment. The sitter had texted me to order an "Iced Chestnut Praline Coffee," and I simply followed her request. When I pulled into the drive-thru and placed my order, the barista immediately snapped with impatience: "What do you mean, cold brew? Latte? What kind of coffee?" I was confused because I've never ordered this drink before, and I was just doing what the sitter asked. I even asked for her recommendation, but there was a huge truck driving by, I didn't realize how loud the truck in the back was, and how the background noise was coming through the intercom. How would I know that? Instead of a helpful response to my question, the barista snapped at me, saying in a very rude tone, "Can you SPEAK UP???? I CAN'T hear YOU!!!" Her tone was rude, condescending, and completely out of line. Tone matters, RESPECT matters, being KIND matters and there was absolutely no reason for her to speak to me that way. I've worked in customer service myself for years, and if I were in her position, I would have said something like: "Sorry, I'm having trouble hearing you with the background noise. Can you speak a bit louder, please?". Although I completely understand the cons to dealing with customers, there was no need for the sassy, rude attitude. None. I was not rude to her AT all, just confused about the order and trying to get my baby sitter a coffee! I now understand the issue with my order, I understand now that the term "Iced Chestnut Praline Coffee" might have been unclear, since I now know you can make it with any coffee base. But next time, instead of making me feel like I'm wasting your time, a simple explanation would have been appreciated. Next time, instead of snapping at a customer, maybe try politely asking if they have any questions or offer a clear explanation of what's needed. I'm just trying to follow what my sitter ordered--she sent me a text, and I was trying to get it right. I shouldn't have to be treated like that for making an HONEST mistake. AND I apologized while ordering at the intercom mutiple times about my lack of knowledge on the coffee, about the confusion with the order, I even apologized after the barista snapped at me to "SPEAK UP", I freaking apologized about the background noise from the giant truck that was driving by, WHICH WAS NOT EVEN MY FAULT, BUT I APOLOGIZED BECAUSE I WANTED TO BE THE BIGGER PERSON AND NOT EXPLODE FROM THE TREATMENT I WAS RECEIVING. Yet I STILL didn't deserve that treatment!! This entire interaction left me frustrated and upset, and to be honest, it really set the tone for my entire day. I expect better than being treated like I'm an inconvenience, especially when I was trying to do something nice for someone else. I shouldn't have to deal with that level of rudeness, especially first thing in the morning. It's unacceptable. Do I want to return to Starbucks? No Would I ever return this location? No I wish I got her name, but the timestamps are all I have. There was another barista that handed me my drink when I pulled to the window to pay. I do NOT think that was the person I spoke to, because when I calmly explained how rude that interaction on the intercom was, she apologized saying "I am sorry that happen" and explained the confusion of saying "Chestnut Praline Coffee" - to that Barista, thank you for explaining it calmly, so moving forward I can NOT make the same honest mistake. Steer clear of the female worker that is working the early AM shifts is all I can recommend. Also, my hazlebut shaken espresso, seemed to be missing the hazlenut syrup, it tasted just like milk and espresso, but not bothered about that, mistakes happen, its the rude interaction that is unacceptable. read more

This was almost a 2 star review! After looking at photos on Yelp, I came here thinking I could relax inside but turns out it's Drive Thru ONLY. Then I thought I'd park and walk up to the window to order, since I'm planning to eat in my car and was going to park anyway, but couldn't figure out which window to go up to. Yes, there are multiple windows...Pick-up, Drive-up, and Walk-up hidden to the right of the outward facing Pickup window. LOL, when you're hungry late at night, and need to get back to the hospital...you can only laugh at the absurdity. Why 5 stars? Simply, the friendliest customer service by Junior, who offered sauces and a drink when I couldn't think straight. The food? Always delicious. Came for my usual bacon and gruyere egg bites, but decided to try their new Italian Sausage ones too, and so glad I did. It contained more sausage than I was expecting, so definitely worth it. As for parking, be careful of cars in a hurry to In n Out. One almost hit me. Considering its proximity to the hospital, I'll definitely be back! read more

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This location is always busy. The drive thru line extended past the driveway entrance to In-n-Out. But the customer service here is always so great! The employees are so nice and love they don't forget anything in my mobile orders. They also add personal touches like "thank you" stickers and hand drawn smiley faces. It's the little things that make the experience. read more

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Whoever made this masterpiece of art deserves a raise!!! It's so stinking cute, spectacular give me 14 of them right now!!! The refresher was good too. read more

Starbucks - Coffee & Tea Near Me - San Diego, California

First of all, tip your baristas! They do great work here under pressure. Love them. Second, I got to try some of the strawberry with coconut Frappuccino. Delicious. Like Nesquik strawberry milk. I ended up getting an egg bite here too and it was the perfect temperature. Warm but not scorching hot. read more

Coffee is always good unfortunately it is always missing the 2 inches from the top. I work in the same complex and I'm pretty disappointed. I'll just get coffee closer to my house. The workers are always super nice. It's probably their management trying to cut corners and save on coffee. read more

Starbucks - Coffee missing about 2-3 ounces - Coffee & Tea Near Me - San Diego, California

Here EVERYMORNING as I work as a EMT on an ambulance, as you know not many restrooms open early. I Ask for the code to use restroom and she says I have to buy something to use it..... while I'm in my First responder uniform!!!! Keep in mind I'm at this location every morning getting something because they open early read more

Shoutout Lupe (I think that is how you spell his name) and the Friday morning crew. They always make my drink PERFECT. Lupe also has the best energy and makes my morningggg read more

Normally we go here and all we have to deal with is their very long slow moving line. However,this morning after enduring their line and placing our almost $44 order, we were told that we had to pay with $20s and couldn't use a $50 bill for our $44. What a complete waste! read more

just got the absolute cutest drawing on my cup! whatever barista did this is amazing and made my family's day. literally so adorable! went on 9/27 around noon read more

Starbucks - Coffee & Tea Near Me - San Diego, California

This is my go to Starbucks! The employees that work here are unbelievably nice and so helpful! Their service is amazing, they always go above and beyond. They always answer my questions about certain drinks and changes (since I don't drink coffee that often). When I needed a fix on a drink or I accidentally ordered it wrong they are so kind and nice to fix it for me. When I come here in the morning to pick up my drink, I always look forward to seeing Lupe! He's honestly the BEST! He cares about you and he wants to make sure that your drink is made correctly and that you like it. He just makes my morning way better and just starts it off great! I leave with a smile on my face. He is always polite, greets you and remembers you, and always is in a good mood or has the best vibes. Honestly he's my favorite and the only reason I keep going back to that Starbucks location! read more

I have been coming to this sturbucks more recently, and I felt like I had to leave a review. Every time someone helps me here, they are very nice, efficient, and on point with my orders. I appreciate the service and the drinks I've been getting. My favorite is the black tea lemonade. A special thank you to Talia for bringing my order to my car when their drive thru was busy, another great part of the staff. Thanks again! read more

Starbucks - Black Tea Lemonade - Coffee & Tea Near Me - San Diego, California

Today the Lead Nya told me that maybe they weren't the Starbucks for me. I have been a Starbucks customer for 35 years. My husband and I worked for Starbucks throughout college. I think there was a supervisor change at this location or change over of staff because my drink that I have been ordering at this location since it opened has been completely wrong (no espresso in it at all) the last three times. I understand making a drink wrong but not how they treated me when I told them it was wrong. They didn't say sorry they just say I didn't make it. That's not my problem. read more

Great nice staff. Drinks get done efficiently and tasty. LOVE the Ice Pumpkin Cream Chair Latte and Pumpkin Cream Cheese muffin. Perfect for the fall. Nice and accessible. Window low enough for my powerchair. Good tables out to relax and sip my drink. Ambience very casual. read more

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I normally head to this Starbucks location at least once a week, and usually all is right with my coffee. However, this order was about using my bonus stars, so of course I asked for a venti. Nothing crazy, just an iced shaken espresso. There was nowhere on the app I could ask for light ice, but I trusted that a venti should have plenty of caffeine to get me through the day. Boy was I wrong! This is a pic of my 20 oz tumbler with the entire contents of that venti (minus the ice). Sadness. Still, 3 stars because they usually get it right. read more

Starbucks - I poured my venti shaken espresso into my 20 oz tumbler and got this. - Coffee & Tea Near Me - San Diego, California

They always mess up my drink after 730 am I don't know what's going on!!! Like today i literally got more foam than coffe like can I have coffee with my foam read more

Starbucks - Coffee & Tea Near Me - San Diego, California

I made a huge mistake and ordered my drink without almond milk and the employee Lily is my savior! In the mist of ordering 5 drinks of course I messed up my own drink. I admitted I forgot to say almond milk and was willing to pay for my mistake and she said "don't worry about it, just pay it forward with that drink". Lily you made my day! I hope your boss sees this! read more

This location does not have drive-thru capabilities. Inside you will find 2 lines, the mobile pick-up line and the line to place an order. I suggest downloading the app to order ahead, skip the line and the wait time. 4 stars for the Covid preparation, speed of service and for the awesome staff especially Lupe (I think that's his name) it is nice to come to a place where the barista knows you, call you by your first name and is genuinely friendly... so genuine I can see him smiling through his mask. Although there is a Starbucks close to my office, I choose to come here because of the service. There is never a wait to pick-up mobile orders and my order is always prepared just the way I like it. I also like the random stickers in every cup, it really makes my morning (check out the photo) read more

Starbucks - Coffee & Tea Near Me - San Diego, California

It's been a while since coming to this Starbucks but was having tires installed across the street so it was a good place to be. Service was great as were the drinks. Wish they'd open indoors up because gets a little crowded on the small patio. read more

Friends of Starbucks. You all work very hard and are always busy. Thank you for that. Please be reminded that an iced quad comes in a tall cup- not a venti. The 1/4 milk is supposed to be a splash- not filled to fit the venti cup. Again; you are all very busy and work very hard- for that I am grateful. Be well. read more

Starbucks - Coffee & Tea Near Me - San Diego, California

This place sucks the line is long as frick my brother has been waiting 46 minutes just to get one single coffee, I'm definitely not coming back here anytime soon the drinks and food here are shitty the food is sloppy the service is sloppy the drinks is sloppy whenever I come here they don't even have the items I fucking want, the place doesn't even look nice the service sucks the everyone here was cutting in line and it took 1 hour to get my FUCKING drink and my drink was spilt and ugly as fuck if it doesn't taste good I'm literally gonna die. read more

Iced lattes here are always done well not too milky! My favorite place to stop after chemo from the Kaiser hospital up the road.

Not a bad Starbucks. It's on the smaller size and located right next to Jamba Juice. I had a caffee misto and a toasted sprouted grain bagel with butter only. The misto was good but a little heavy on the steamed milk. When I taste more milk than coffee, I know that the amount of coffee was not enough. It should be a good balance between the two. The bagel was very good but they did not "extra toast" it as I requested. In fact, It was just lightly toasted. Pay attention peeps or make sure the message gets through. read more

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Went inside the store after JUST putting in a mobile order in the parking lot. Drink was ready with a smile. Great service. read more

Starbucks - Chloe is the best - Coffee & Tea Near Me - San Diego, California

This is the worst Starbucks I've been to. The employee that I interacted with was very rude and I had a very long wait time. I simply asked when my order would be ready and he just said I don't know. I definitely will not be coming back, and he needs to learn how to properly serve customers or they will lose more. read more

The only reason I feel so inclined to write this is because for the past MONTH, THIS LOCATION GOT GREEDY. Firstly, customer service: the drive through persons have been very rude. Interrupting while ordering "anything else", while I am literally STILL ordering verbally speaking words. Like relax. People don't need to get verbally assaulted ordering their coffee first thing in the morning. Secondly, they refuse to give out TRENTA iced water anymore. And they are being very weird about the sriracha too. I ask for three siracha for this big breakfast wrap and you give me ONE siracha.? I get budgeting but this Starbucks location is taking it a little too far. I'll take my business elsewhere from now on. They opened a great location just down the street in tierrasanta who has excellent service and isn't stingy with their free products; ie water and siracha. read more

I usually come here all the time in the morning before work & Lupe is the best, very polite, greets you with good vibes . When it comes to the other baristas... Catherine is rude. I ordered through mobile app, and it didn't seem to come up on their end so I was waiting and ordered again, I asked her if my order did go through, she completely ignored me and asked the person behind me if they had a mobile pick up, grabbed their drink and gave it to them. So i knocked on the window & said "did it go through?" & she ignored again. She takes someone's order that just got there, when I've been waiting for at least 10 mins now. Then finally I asked her again and said it went through. ABOUT TIME!!! read more

So I understand the concept of an ice coffee BUT this is ridiculous! The whole cup was ice! Took about 3-4 sips and DONE! read more

Starbucks - Tall ice coffee - Coffee & Tea Near Me - San Diego, California

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Excellent service from the team always goes above and beyond to offer quality service. Thank you Lisa, Max, Enzo and team for hospitality and friendliness read more

I received milk instead of soy. I didn't look at drink until I was on the freeway so I couldn't go back. That's my fault. My review is about their terrible customer service through their website. I'll do my best to not give this conglomerate my business anymore. I'm a drop in the bucket, but they suck. I should know better and stick to small business. read more

This store is #1 when it comes to everything. I am in absolute Love . Thank you for making my food & drinks & the experience here the best place on earth. You are more than a 5 star with me. Your undeniable Love is priceless. Stay up & continue to spread that wealth. read more

Starbucks - This is a Peppermint Mocha made to perfection & so was my oatmeal! This store is #1 in all of San Diego California . Yes ma'am & Sir's - Coffee & Tea Near Me - San Diego, California

I come here a lot considering i live down the street. I love how convenient it is to get your coffee always out on time and tastes great. But the quality of food has gone down considerably over time since coming here. Last time got a double smoked sandwich and it didn't taste good at all even when it got replaced. I decided oh well lemme just take this loss. I come back today and get a smoked gouda sandwich it's literally as small or smaller than my hand... paying abt 5 dollars for smth as small as that is crazy im ngl read more

I had trouble with my mobile order . They where so friendly and nice about it they helped me out . Loop-eh ? Was his name he was funny & awesome thank you everyone working there too! New fav. Starbucks by my work! read more

I always order Starbucks from this location on Uber Eats and I'm really impressed with the quality of drinks, food, and timing in which it arrives. Everything is packaged really well and safely and the employees always write nice notes in the bag. The food is always fresh and the drinks are made perfectly! I love the consistency of this location and will continue ordering from here during COVID. read more

Before covid i was in here Monday-Friday at 6am and lupe is amazing. He's so nice and energetic and has enough energy for anyone at 6am. Since work from home I don't go everyday but if you are coming here at 5-10am Monday-Friday chances are lupe sees you open that door and says good morning. read more

they don't make drinks properly. they find the easy way in making refreshers, just throw it together in the cup. they have shakers for a reason. shaking a refresher is what makes it refreshing!! i also asked and paid for extra caramel drizzle and didn't get it. when i commented on it she took my drink back and just put it in another cup with a line of caramel.. it had vanilla sweat cream foam so i wasn't able to enjoy it when she mixed it into another cup. she also seemed upset.. if you made my drink wrong why give us attitude especially because i was very polite and just wanted my drink made right! i work for a starbucks inside a Vons so i know how my drink should taste and look. read more

This is my favorite Starbucks to stop at. Parking lot is kinda meh, but the staff is so friendly. Someone always greets you when you walk in the door, and they all seem to get along really well. Nice way to start the day with a little positive human interaction. Drinks are good too! read more

Long wait time just for a cup of coffee. Very disorganized in the mobile pick up. Waited 35 minutes!!!

This morning I went to Starbucks drive-through and my both of my coffee's were not filled up all the way this is very concerning to me this is the second time this is happened and of course I was too far away to go back to get this corrected I spent a lot of money on my coffee and today I bought two and both of them were not full there's no reason to pay so much for a coffee for a Venti when I'm only getting a grande I would like my money back as this is the second time and I don't appreciate my cups being only half full I go to the Starbucks all the time it's a hidden mess but I won't be going there anymore as this is my last straw today I spent a total of $16 for a Venti cups of coffee and I only got grande size of coffee personally I feel like I got ripped off and I don't think that's right in any shape or form read more

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