To start...three people were in the store before us, waiting on their order. We walked up to the spot where you order...and never received a greeting, or "sorry for the wait." We just got odd looks from one member of their staff (which was at least an acknowledgment ), complete apathy from the others, and witnessing them dealing with making drinks (the drive thru lane wasn't very long) and talking on the phone for five minutes (which is a while to wait to be served). We decided to bolt. Nothing is worth being treated like you don't exist. Good luck when it gets really busy, kids. read more

Starbucks - The spot - Coffee & Tea Near Me - Roanoke Rapids, North Carolina

I think I heard the manager and she was doing her best, but the team is just struggling. Every time we make the mistake of stopping here it's 25 to 30 minute wait. And to top it off. Wrong order. A girl who should not be on the register, was on the register. A remarkably poor experience and 13 dollars on 2 terrible coffees that won't improve my uncaffinated mood. read more

10/31/25, 3 guys working. Took a few minutes before anyone acknowledged me. Eventually got what I ordered in a not so bad time, but since there was no one in line when I walked in I thought it took too long. Also, 92.5 health score is not good. read more

Customer Service -1 Food - 0 Coffee - 0 I've visited this location several times and even the simplest item on the menu is made or given incorrectly. On this visit I order a black coffee, dragonfruit refresher, and a double smoked bacon croissant with no egg. I was given the croissant in a wet bag with cheese all over it and a smashed sandwich. The women simply smiled and wished me a nice day. I had to drive around, walk in and ask them to remake my sandwich. Its ridiculous to think that this is okay. read more

See all

Very slow, didn't have any food available, spilled hot coffee on me at drive thru.... Maybe just a bad morning? But-- holy moly! read more

Terrible service. Ordered 2 small coffees " that will be right out". Go to the rest room, nothing. Brice people who were behind me have their drinks. Go back and ask "coming right out" I think she forgot. Then I see her pouring into a large coffee- I asked for small - co worker comes over and gets the right size- bit she charged me for a large and doesn't know how to give me a refund so co worker comes over to help. So inept. They were so intent on drive up orders they leave those in store behind. New CEO says he's going to address that and the poor service. As a loyal Starbucks drinker for many years I've noticed the downhill slide. read more

Worst service. Coffee only half full! The worst I've ever experienced. Couldn't put 0 stars, otherwise would have put that. And, 5 people working, mostly standing around doing nothing!! read more

The dining area in this Starbucks is really nice but everything else is severely lacking, especially customer service and cleanliness. There were at least 7 or 8 employees working but we still had to wait for a while before anyone acknowledged us and came to the counter to take our order. We ordered sandwiches that were supposed to be heated up and the employee helping us tossed them on the counter. After waiting about 10 minutes, someone finally asked what we were waiting on and then went and heated the sandwiches up for us. The bathroom was absolutely disgusting. There were flies everywhere. The flies were actually a problem in the dining and food/drink prep area as well. The bathroom was out of toilet paper, had trash all over the floor, and looked like it hadn't been cleaned in a One long time. There was lots of scum everywhere. one of the trash cans was off the wall and laying on the floor and one of the toilet seats was totally off the hinges. Long story short, I would recommend going to a different Starbucks location if you can as it will likely have better customer service and a cleaner environment. read more

See all

Bathrooms are incredibly dirty -- no toilet paper. Floors are dirty. Tables are dirty. Only giving an extra star because it's Easter & I appreciate the staff working, however management needs to get this place in order as I'm sure travelers stop in here often. The dirtiest Starbucks I've been in in memory. read more

Starbucks - Coffee & Tea Near Me - Roanoke Rapids, North Carolina

This was a new Starbucks but the entrance into this Starbucks is difficult to maneuver. There is a Chick Fil A next to it and the line for their drive thru blocks Starbucks. The drive thru at Starbucks was actually not in affect because their mobile orders weren't working! That was a first! Once inside we were able to get our orders (though they seemed to be out of a lot of food items). Seriously this Starbucks needs some help! read more

See all

Busy location off of I-95 w drive-thru; mobile order system disabled. Went inside and met polite counter staff. Redeemed bday reward, then made order change, cashier handled w ease..."no problem." Waited 10 min for drink that was made wrong. Can't comment on product quality bc drink given to wife. Dining room and men's bathroom semi dirty, again from high foot traffic. Outdoor seating with umbrellas. Parking lot was near full. read more

Starbucks - Coffee & Tea Near Me - Roanoke Rapids, North Carolina

See all

Was there last Saturday and found a dead fly in my drink. It was replaced but still not sanitary read more

Starbucks - Coffee & Tea Near Me - Roanoke Rapids, North Carolina

Since the remodel, this location has been clean, orders have been correct, and everyone has been so friendly!

One of the best Starbucks we've been to! My husband and I had been driving all day and were tired and needed a break. We were passing by on I-95 when our maps indicated this Starbucks. We were greeted with a cheery hello at the drive-through and our orders were taken perfectly. The holiday drinks are here - yay! We ordered the Chestnut praline latte and a double white chocolate mocha. We also ordered a grilled cheese sandwich. Our drinks were well made and the hot sandwich was much needed comfort food. The service was fantastic - the man serving at the window was very polite and attentive! They also gave us a free seasonal reusable cup - way to go Starbucks for encouraging reusable cups instead of disposable paper cups! read more

Starbucks - Free seasonal cup - Coffee & Tea Near Me - Roanoke Rapids, North Carolina

I stopped into this Starbucks on my way to Virginia. It is in a great location, close to food and gas stations and really the perfect place to make a roadside stop. The main issue was the cleanness of the spot and the fact they had a door boarded up. The entire floor (not just by the trash can) was covered in dirt and trash but also the bathrooms were pretty gross. As for the drinks, I did get a dragon fruit lemonade refresher that was good and a butter croissant to hold me over on my travels. The other positive is they did have a pretty strong wifi connection. read more

See all

Terrible experience due to extremely rude, hostile and condescending manager. She talked down to me and told me to wait in the corner for my drink. Avoid this place. read more

Not to familiar with this area but stopped off the highway to get an ice coffee with my bf as we have a long drive ahead and needed some caffeine. We Decided to go to Starbucks and get our usual ice coffee. The guy who greeted us was nice and made the drinks pretty quick. Unfortunately my boyfriends ice coffee was not consistent with the other Starbucks drinks as you can tell it was beyond milky and tasted watery. He did ask the lady if she wouldn't mind adding more coffee to it as it was to milky She was kind about it and said she will just remake it for him which was nice of her. As a loyal Starbucks customer I've noticed that lately the coffee to milk ratio has been a bit off , which I've never had this issue before. I'm not sure if it's a down south thing or not. But if I'm getting an ice coffee I expect that it's more than 75% coffee over milk and you can tell by the color of the ice coffee. Anyways she did remake the drink so if I was in the area and needed an drink I'd come back since customer service was good ! read more

Cheerful crew at 7:30am! Thank you so much for your smiles and fabulous service! Starbucks Corporate: Get this store some Been There Series cups! read more

This was the first starbucks I felt like a restroom at a gas station may be better. I love my Starbucks but this made me feel anxious and uncomfortable especially when the manager was sharing that she had 4 employees on quarantine. Eep! read more

I ordered a regular mocha Frappuccino thru the drive thru to get a refreshing bit of caffeine. When I got on the road and tasted this there was NO coffee in this. It was a Creme version and tasted horrible. $6.00 down the drain! This has never happened before but from now on I'll taste before I drive off. Yuck!! read more

Awful service. Took forever! to get our drinks. Didn't take our name so didn't even know our order when we went to complain. To top it off, they got my drink wrong and I didn't even notice until we had gone. Didn't have time to go back. Great location but will definitely keep driving to the next one next time. read more

No stars for you! Parking lot was crazy, with a long line of cars at the drive thru. We saw your sign on I-95. It should have given directions and should have stated "drive thru only", as we were not the only people who parked, walked up to the door to see your sign on the door. Worst customer service ever. read more

I've stopped here before, tons of times in fact, mostly because I love Starbucks so much. This one is a particular oasis as it is situated right in between rural North Carolina and rural Virginia. There isn't another Starbucks for miles. Basically, this place runs off of travelers' desperation. As usual, I was in that very place when I passed by. Forgetting the poor service of the past, I went in and made a b-line for the bathrooms which were pretty clean. I've then went to the counter, where I was met with lackluster service and saw a good amount of employees just standing around. I waited about five minutes for my drink, an iced coconut milk green tea latte sans one scoop of matcha powder. In true lazy/overwhelmed fashion, there were clumps of matcha floating and the bottom of the cup was caked with undissolved matcha. As a former Starbucks barista, I know that this is what happens when a green tea latte is not properly shaken using the shaker. This is also one of my biggest pet peeves as an avid tea drinker and former barista because this step is critical to the quality of flavor of the iced tea beverages. It gives these beverages a proper consistency and flavor profile. Unfortunately this is a commonly skipped step that's viewed as a luxury and not a necessity. For this reason, I typically redundantly emphasize the need for this step (though mandated by the recipe) by adding "well shaken" to my order litany. I waited at the bar unacknowledged while the one person on bar worked furiously and the other person who was coming on shift, donned his apron at a glacial pace and avoided eye contact. (This is also another violation because one is supposed be on the floor ready to work, not still dressing.) Finally, I walked up to the cashier and asked for a remake, knowing there was no other PROPER way to remedy the drink. She stared at me blankly a little too long before one of the other partners that was walking by asked if she wanted her to handle it. She begrudgingly took the cup and poured the drink that I had already crossed the counter back into the shaker, rinsed out the original cup, shook up the contents and put it all back into the same cup which I'm pretty sure is a health code violation. When she handed it to me with an attitude, I still thanked her. Now confident of their lack of aptitude, I decided to leave instead of belaboring the issue which I was confident would've fallen on deaf ears. I say this all in the context of a former Starbucks barista and a long time patron. These are bad practices that would be reprimanded by the quality control team and DM. I can confidently say this is the worse Starbucks I've been to and that I rather drive another 30-50 miles without my Starbucks fix than to stop here and spend the same amount for subpar service and questionable practices. With an average 2-star review, it would seem that management has turned a blind eye and deaf ear to a store that violates the best practices and principles of Starbucks. read more

Wait time was long. Ended up ordering on the app and waiting. Not greeted entering. Just not the best they could do but I got my coffee. read more

Starbucks - Coffee & Tea Near Me - Roanoke Rapids, North Carolina

After reading all the previous reviews I was a bit skeptical to try this location, wish I had listened to the warnings. Ordered two drinks, and both were extremely watery. My brother even found a dead bug floating on top of his. Safe to say I won't be going back read more

Starbucks - Ice coffee - Coffee & Tea Near Me - Roanoke Rapids, North Carolina

Probably the dirtiest Starbucks I've ever seen. I've been a bunch. Usually stop at a Starbucks since it's consistently clean. Both men's and women's bathrooms were beyond terrible. The floor behind the counter was the worst I've ever seen. Told someone about the bathrooms, the went to clean with a ... broom. Guess you need to sweep the pee around. If you're stopping here wait for a cleaner store. Corporate needs to mystery shop this one. If I could, I'd give a negative rating. read more

Starbucks - Women's bathroom - Coffee & Tea Near Me - Roanoke Rapids, North Carolina

See all

As a location advertised from miles away on the 95, being refused a bathroom is terrible customer service. This location should not be allowed to be drive-thru only. I skipped another location in favor of this one thinking they'd be better equipped to handle a large volume of customers and it was exactly opposite. I decided not to join their drive-thru after finding a restroom elsewhere, and kept on on my drive, choosing to skip a coffee break. Don't recommend. Drive elsewhere. read more

I understand there is a Covid epidemic but there is no excuse in the lack of cleanliness of an eating establishment that is open! Trash all inside and outside the building. I usually like to only focus on the good however this cannot be healthy. The bathrooms were disgusting beyond description and people were so crammed in you could not get to the front to let anyone know the bad shape of the restrooms. The front had food dumped out that smelled like it had been there for quite some time. read more

Starbucks - Entrance - Coffee & Tea Near Me - Roanoke Rapids, North Carolina

So here I am, 15 minutes after ordering two drinks. There are also 11 other people in this store waiting for their drinks. There are a total of 8 employees here. There are 6 employees behind the counter and two eating. Even though they have 6 employees they can't seem to get any drinks out. People have already started going back to the cashier requesting a refund. If you don't have time to waste, I wouldn't recommend coming to this Starbucks. read more

Please don't go by these two star reviews. Most of them come form northerners coming off i-95 probably already in a mood from all the driving. You have one lady complaining about the milk ratio at different Starbucks chains. Like seriously, you rate a whole store based on something that ridiculous? I live in this town. I visit this Starbucks frequently (well pretty infrequently now once those budgeting apps told me how much i spend here per month). The workers have always been polite. If my drink is wrong (no one is infallible) they are quick to apologize and fix it. Even the times I have goofed and wanted something iced and not hot but forgot to say it, they will remake the drink for me. If you are expecting the couple of workers in there to stop everything they are doing to bow/curtsy to you/blow a bugle/have rose petals thrown at your feet because you are going to spend 5~7 on a frap then yah, this isn't the place for you. And you should probably check your ego. I don't know many stores where people stop working to greet everyone who walks in. If you are the more humble down to earth sort, who'd like to order a drink, and be spoken to and treated courteously, then by all means visit. NOTHING is wrong with this location. The next closest one in Target in Rocky Mount, that ones pretyty gross. Never had a tasty drink from there. People were very nice just the drinks not very. And no i don't work here, don't know anyone who works there. Although a couple of years back there was this one dude. When I was going like every day, he would remember my name even, thru the drive thru. If I forgot to say no whip (semi vegan over here) he'd be on top of it. It was impressive and kinda made me feel special LOL read more

Eww. Bathroom was incredible dirty; urine on the floor, diarrhea poop spatter all over the bottom of the toilet seat, and to make matters worse they were all out of butt gaskets. I had planned to grab a quick coffee for the road but after seeing the bathroom I decided to pass. Such a successful company should be able to keep their facilities clean. read more

I'm going to have to give this Starbucks a four-star rating due to the fact they still had my drink as well as my boyfriends. We are from North Jersey so everyone already knows pumpkin spice is off the shelf after three weeks, haha. I have tried drinking pumpkin spice for the past three seasons and I could not get myself to like the taste. However, I tried the Nitro Cold Brew with Pumpkin Cream Cold Foam and it is seriously a game-changer. I think the reason being is because you're only getting a hint of pumpkin from the foam, rather than all chunky syrup from a latte. When my group walked in, a barista was cleaning the bathrooms and making sure the floor was clean. Maybe a lot of people want the in-and-out experience however, maybe they are just understaffed? read more

I love me some Starbucks hunny but this one here the employees are so funny and sweet!!! But they don't never have anything! Can't try nothing cause they ain't got nothing!!!! Nothing for it to be right off interstate 95!!! Ima need the warehouse distribution to send more stuff then unusual or something!!! Other than that five stars for the staff being so apologetic for them never having anything and always willing to help accommodate you in getting what they do have!!!! read more

Dirtiest Starbucks I have been to in a long time. The bathroom is trashed. Literally trash everywhere. Trash bins overflowing, they do not have paper towels for your hands. Just unsanitary hand dryers that have left a slip hazard from all the water on the floor. The dinning room floor looks like it hasn't been swept all day. You can see where they do not move chairs or displays to sweep floors. All tables are dirty. read more

See all

We stopped by on a road trip and found that the place is as bad as the other reviews of indicated. Dirty floors and dirty bathrooms and flies all over the place. The staff looks like they're just there to get a paycheck. I would certainly avoid this Starbucks if I was coming back through this area. read more

Workers were very polite and drinks itself were great but this was the nastiest bathroom I have ever seen at any starbucks along the east coast. Would do 3.5 just because of that but will give it 4 read more

Great spot to stop off of the highway. Beware as it seems the men's urinal hasn't been cleaned in weeks.

Was on a long road trip and stopped by here with my girlfriend around 6pm on 9/1/23. Nobody was in line and 5 people were behind the desk, not one person acknowledged us, not one "hi, how are you?" A young lady took our order and I used the restroom. When I say it was FILTHY, the floors couldn't have been mopped in the last week. Flies were all over the back on the table where they were making drinks. There was hair on the floor in the lobby, I felt instant disgusted and upset I ordered food. I tasted my vanilla bean frappe and didn't like it, I asked a guy behind the counter (with colored hair) don't know his name, if he could remake it with Java chips because I did not think it tasted good and it was just ice chips and my girlfriend said the same, very watery. Spend $18 mind you and had been in the car all day. He went to say "we'd have to ring you up for a new drink" and I asked just to pay for the price of the Java chips and he looked at me shock that I would ask such a thing and rudely said back "I can't do that if you want that I need to ring you up again". My girlfriend and I left and did not drink our watery ice chip drinks nor did we eat our cake pops after seeing how filthy and rude the employees were. We will not be returning and will make sure to tell friends and family who pass through to skip this spot. Disappointing for Starbucks, for as much money as the company makes they should be more thorough with cleaning inspections and better interviewing. read more

Seeing the not great reviews I was a tad skeptical but I was dying for the espresso so, I settled. Service was alright, although there was a few people on staff just standing around looking at us while there was three people, including my self, waiting to put in orders. Got a latte macchiato, and revived the Starbucks quality I was expecting. read more

Starbucks - Latte macchiato - Coffee & Tea Near Me - Roanoke Rapids, North Carolina

I'm a big fan of Starbucks because I know what I'm getting no matter what location I visit. This Starbucks is one I visit whenever I am in the area. It has heavy foot traffic so I encourage you to use the mobile ordering feature to save yourself time in line. read more