I'm not surprised that this particular Starbucks already has only 2-1/2 stars Before I even added my two!
Two baristas behind the counter in early morning and I had to fight to get a cup of coffee.
The main barista, apparently the manager, was caught up in a conversation with a female named Debbie or Debra who may or may not have been ordering at the order window. ( I tend to mind my own busones and not police other adults). I got stuck behind Debbie while she gabbed on and on with barista manager.
I coughed a few times, loud And louder. (In the age of Covid that even made me kind of nervous. ) Finally I could not take another minute and called out "can I get a cup of coffee?!" (The manager barista could have had the other barista take care of me long before that) while she continued talking, blocking the order/serving window with Debbie, she could have had the sense and maturity to step aside and allow me to order from the the barista, but apparently that never occurred to her.
She finally said her goodbyes to Debbie (who likely hit the emergency room next to monopolize the doctor while patients bled to death) and then the barista manager set upon me with all her barista power going to her head and I became the enemy--because what every great barista/manager knows, is that when a customer complains about poor service, what do you do? but give them intentionally even worse service.
How dare I expect to get a cup of coffee in a timely manner at Starbucks First thing in the morning! Barista manager and Debbie had housewife business to discuss! It didn't matter how long I--a mere customer-- had to wait in line enduring overhearing their conversation. I had to be shown the error of my ways by heaped on deliberate rudeness.
Yawn. Oh right, I finally did get my coffee.
I did return the next morning to try for another cup of coffee. Oh the barista manager remembered me and had extra rude mannerisms in store! She almost ran me over with a shopping cart full of plastic cups she began putting on a shelf For sale. I noticed she was NOT wearing gloves while handling the cup, yet there was a sign that customers were not allowed to bring in their own reusable cups.
Then while I waited in line she the barista manager ignored me and continued placing items on othershelves. Rather than do the logical reasonable thing and return behind the counter to serve waiting customer.
Yawn.
I can get better coffee elsewhere and served by someone who has some reasons perspective on where, as a barista, they fit in-the-scheme-of-things. read more