This Starbucks is amazing. They never get my order wrong and unless they're having a really busy day, they always tell you to have a good day when you're leaving even if I'm just walking in and picking up an order that I already placed online I don't think I've ever had an order at the Starbucks that was messed up and it's always delicious every single time. I recommend this place to all Starbucks lovers. read more

9am on a Friday. The drive-thru is backed up to the road, which is not unusual for this location, but still. I figure since I am ordering two very simple things: a pike's roast and a scone, i will not be lazy and go in cafe for my order. I walk in and nobody is manning the register. Someone says they'll be with me soon. She's working the ovens, and is in a mad rush. A few minutes later she takes my order. About 10 minutes later I finally get my coffee. I noticed there's a couple who has been waiting for their order next to me since I have been there. After another 5 or 10 minutes the man asks about his order. One of the barista apologizes: "Sorry, we're getting a lot of drive-thru and mobile orders so yours is in the back of the queue." This is not the first time this has happened to me at Starbucks, or at this location. I waited another 5 minutes and left. All I wanted was a scone and after 20 minutes it became apparent that Starbucks doesn't give a flying f--k about their in-cafe customers. read more

Stopped here for a drink. Originally hubby was, so I had my drink written down so there will be no mistakes. Instead I went in to order & just showed it. Let me add first time ive been to this Starbucks since im not from up here. I asked for extra sweetcream cold foam & actually got it. The other sb ive been to will just give a normal amount. Drink is amazing. Thanks you to who ever mad it... read more

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I have been to this Starbucks at least ten times and the workers there are always so nice, patient, and helpful. The food is great and if you don't know what to order they will help you. Although, one thing I recommend is to use the drive thru rather then going in if your getting anything other then a baked good becuse it is a longer wait for drinks if you order inside. Overall 4.5 out of 5! read more

Best Starbucks Ever, Jackie is amazing in every way, she went above and beyond for me when my drinks are not made right(which rarely happens) thank you Jackie!!! I appreciate you!!! Slim is incredible!! He always remembering to get me my cup of ice, he always have it ready for me and I don't even have to ask for it. I love these guys. Busiest Starbucks ever, but they still serve with a smile my favorite Starbucks read more

Pros Friendly and abundant Staff Spacious Ambience Good lighting compared to most Great place to grab a seat and chat with a friend or do so alone time studying or vibing. During the warmer months they have an outdoor patio with ample seating. Cons During peak hours Drive thru Mobile ordering can be problematic backed up. Other thoughts I usually prefer this Starbucks for the environment. When I am By the area I normally stop in. read more

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Ive learned from numerous occasions that this Starbucks does not follow the daily operating business hours that is mentioned on Google because I drive there and they always close so early. I am taking about closing 5 hours before their normal business hours. It sucks because this location is covient for me since I live 5 mins away from there. My recommendation is call before you go there read more

Probably the best Starbucks in the area. They staff is always very friendly and helpful, and the drinks seem to be better compared to the drinks made by others (i.e. Crossgates, Hoosick, etc.). My mom comes here with her dog all the time, and the staff are always so sweet when she comes around. They even made my mom's dog her own "Puppaccino" and hand-fed it to her. Very cute experience! Overall a great group down there and I'll continue to frequent the location often! read more

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What kind of Starbucks closes at 5pm? Every Starbucks is changing and I just had one close on me at 3pm! Really lame and not impressed

I don't really have anything new to say about Starbucks, but seeing I come to this location multiple times a week I felt I should say what I like about this location. Service is friendly, and the people working here seem to enjoy what they do. They're quick and neat as well. Whoever does the hiring at this location did a great job with the current team. This isn't one of the larger Starbucks around here, but there is enough seating and the people who come here don't really seem to sit around all that long. Unlike some of the customers at other locations. Not a lot of long term lap-toppers or study groups here. Wolf Road towards Central Ave. and Stuyvesant are ridiculous with that issue at times. What I don't like about this location is the parking lot and the way it mixes in with the drive-thru traffic. More than once I've gone to back out and someone rounding the corner, from finishing up at the drive-thru, has come speeding through behind me. read more

Starbucks - Earl Grey Latte - Coffee & Tea Near Me - Rensselaer, New York

I'm not sure what has happened to this store but it has absolutely gone down hill. I am a frequent visitor of all the local Starbucks and this location is the only one with consistent problems. They seem to be staffed, almost over staffed so I'm unsure why it takes 15 minutes for my order to be ready. This morning they didn't put part of my order in, when I mentioned I was missing something, they said they'd have it right out. After waiting another 5 minutes it finally came out and we pulled away and were left with a sarcastic "you're welcome!" That seems to be a trend for the staff here. Would recommend going to other location, even if this one is closer to you. Trust me it'll take the same amount of time. read more

I stop at the Starbucks in East Greenbush quite often since it's conveniently located near where I grew up. The layout of this Starbucks is very cozy with adequate seating inside and there's also outside patio seating in front of the building. The service here is good and my coffee is brewed just right each time. I usually get a Grande or Venti Dark Roast with room with oatmeal cookies or cake pops. The place seems steady busy, especially on the weekends when I usually stop in. This location is not crazy busy with nonstop long lines like at the mall locations (ie. Crossgates Mall and Pheasant Lane Mall near my NH home). The parking lot layout is a bit tight with the drive thru lane beginning near the main entrance/exit access point. I sometimes have to wait a few seconds (behind a car in the drive thru queue) to turn left to park my vehicle in front of the building. read more

I will never go to any Starbucks ever again for both political and food reasons. I'm not going to talk politics so I will talk foo. I ordered a chocolate doughnut from here and it was dry and tasted like it was three days old. Also the coffee here is terrible, it tastes weird and not fresh. The employees here are rude and almost always get my order wrong. The price is outrageous and the people that eat here are usually rude hipsters. Overall, Starbucks is awful. read more

I go to this Starbucks 3-4 times a week, normally they do a great job but as of lately my order has been incorrect. I drink decaf coffee for medical reasons and on numerous occasions have received a coffee with caffeine without knowing. Today's iced coffee had way too much cream, I always ask for light cream and the amount of ice is ridiculous! I could hardly get the straw into the drink because of all the ice. What am I paying $3.19 for? Ice? Makes me seriously consider where I will be choosing to spend my money. read more

Starbucks - Coffee & Tea Near Me - Rensselaer, New York

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Dark roast coffee is cheap unsophisticated coffee, they say. Dark coffee, critics moan, is for unrefined palates. One local Albany reviewer said it is easy to mass produce since roasters just basicallly burn it so drinkers can doctor up with add-ins to mask the burnt taste. The local reviewer was extolling the virtues of local roasters and their light roasts. Dark roasts, in his view, are burnt catastrophes bankrolling for places like Starbucks and McDonald's with add-ins being an easy cash cow. I have these criticisms in mind as drink today's iced latte. Sure it is smokey and sugary. You don't need refined tastes. And this predictability is really nice, I think. This Starbucks boasts an updated building with modern wood siding, a large retail section and outdoor seating. All of the baristas are pleasant and helpful.The drive thru is quick. They let me use a personal cup. So I will continue to drink my inferior doctored coffee and love it. read more

Disinterested staff ruin the experience. Orders are sloppily put together, light on actual coffee or espresso( order a triple, get he exact same as a double only more costly) Coffee shops should be more than just the coffee due to the increased cost. This one may as well be a McDonald's for all the extra effort not being put in. read more

I find this Starbucks great because they are so kind and friendly. They also make my favorite drinks that I like and so sweet I suggest you guys to go there because it's the best. And it's nice and clean and kid friendly and for everyone read more

Drive through has always been fast every time I've been there. One thing inside is that I know right now is summer but the place is a freezer! I went there to study until late and it was 9-10pm and I was wearing a sweater and still shaking. Don't know, maybe it's me but they can always check if the A/C is not trying to turn people into ice cubes. Well, that aside, the workers here have always been friendly, the other day they were trying like a new frappuccino and they offered everyone there at the moment a try (it was really good by the way, something with lemon). I like that they also have tables outside and is conveniently located. read more

I've been coming here for years (hell, it used to be my office!) and I always like to stop by when I am in town. Many of the same people work there which tells you something about the pleasant environment (the manager is super nice and on top of things). The staff are always friendly (can't say the same for the gang across the street at Dunkin Donuts) and the drinks are made right. I have never had a problem here. The only bummer is the layout of the store. For retail, Rensselaer County gets short shrift and this is the ONLY Starbucks on this side of the river and ti took a good long time before it finally made an appearance. Alas, beggars cannot be choosers and this store does very well for its limitations. read more

Quite a nice henhouse. I've been to this utilitarian coffee Starbucks place a number of times and aside from the Starbucks quality drinks and slightly above average service, there slinks a lovely and odd barrista situation. I have not in five years of coming here seen a guy working here. Call me sexist, but this has to be the thing that most sets this place apart from the other cookie cutters. Not sure if the hirer meant to do this? Makes my job as a guy easier, since service is usually better with opposite sex combos. Otherwise, this is a pretty good place considering the difficult location scenario: DD, Target, sprint, Mobil, breuggers and Walmart all within sprawl distance. Nice outdoor seating for soaking up the exhaust when weather permits. Inside very clean. Bathrooms very good. Service as stated. read more

Starbucks - its a Starbucks, alright. - Coffee & Tea Near Me - Rensselaer, New York

Anytime I have to go back for a redo of my order, it's not good. From warm coffee to no sugar to no creamer. Really?! Is it that hard to listen? Maybe they should drink the coffee they are handing out. I'll just stop at Mcd's! read more

Vanessa is the sweetest! She went above and beyond to provide wonderful service and a welcoming and friendly atmosphere. Thank you Vanessa!

Great service, I just went through the drive through and the cashier, I believe her name was Jocelyn she was so pretty, told me she liked my scrunchie, told me I look like a girl from a TV show and was just all around so sweet! Give her a raise read more

went through the drive through and had a girl named haley. she was the cutest little thing. wonderful service she was awesome.

Show out to Timothy for phenomenal customer service yesterday! Called ahead to ask if they had a particular item & he held two for me to pick up 5 minutes later! Made my day! read more

Staff is very inconsistent when they make drinks and rude when you ask them to correct it. Last week my boss picked up an order for the whole office on her way into work around 11 a.m. Both my iced latte and my coworker's iced latte had visible chunks of curdled milk in it. I used my whole lunch break to go back to this Starbucks (15 min each way) and have them re-made. I asked to speak to a manager about this issue when I arrived and instead I was presented with an incompetent supervisor with absolutely no customer service skills named Alexus. Instead of apologizing for the inconvenience, she pretty much patronized me while snickering because "[they] don't use expired milk", apparently the chunks were due to the white mocha as their white mocha is always "quite chunky". I told her that was funny because I never have an issue at the Hoosick St. location or in Wolf Rd. Then she proceeded to show me that the milk wasn't expired so it definitely couldn't have been the milk, even though she admitted that she could see visible chunks in the drinks. That explanation is laughable. My boss picked up the drinks about 1 hour prior to me coming back to have them re-made, so how can you be sure that the same jug of "non-expired" milk was used? And has Alexus seriously never had milk that has expired before the expiration date.... because I sure have! Then she told me that if I had just called them, she could have explained to me that it was the white mocha that was the issue and saved me a trip down there. Are you kidding me? You would have told me this without even seeing it? My drink cost $7 alone.... there should be no chunks in there. Period! And for the record, I did not just make this up so that I could miss taking a lunch just to drive 30 minutes to have 2 drinks re-made! What's also kind of funny is that my coworker did not have her iced latte made with white mocha and yet there were chunks floating in her drink too! Regardless, Alexus never once apologized for the inconveience and tried to shame me in front of customers and employees (who by the way, were starting at me from the time Alexus abruptly asked, "what more do you want me to do.... I'm remaking it, aren't I?... but only after she argued with me). The other drinks my boss picked up were all fine because they were made with skim milk, not whole. Honestly, I am a long time and faithful Starbucks customer and have never had an issue at any other Starbucks other than this location. I'd like to say this is the first issue that I've had with them, but it's not.... the staff is rude and needs to be retrained on how to consistently make drinks and how to provide good customer service. I plan on calling the corporate office to let them know about the rude staff that represents their company at this particular location. read more

I love you Starbucks and just about all that work here. Chelsea makes my drinks perfect EVERYTIME!

They gave me the wrong coffee, served others before us, and the drive-through people take precedence over those at the counter. Also the barista couldn't offer suggestions when asked. Won't choose this branch again. read more

I ordered a single shot of espresso and it was way too small. Unfortunately discovered this after having already driven away. Come on, $2 for half a sip of espresso? read more

Shame on the 4 people working and leaving the new girl struggling, clueless, with no help at the cash register. This may be how you train new people but the 15 minutes I stood at the register is unacceptable. read more

This location is hit or miss - early morning when its not too busy, they are on their game. If you hit it at 'rush hour', you can expect waits and mistakes. Also, you can't ask for 'special requests' - I have requested the bacon be removed from my sandwich every time I order it and it is 50/50 whether or not it happens. I have started going to mobile ordering to avoid the line and hopefully get exactly what I want - to no avail. I have either received the wrong thing or waited for a long time to find out they were out of whatever bakery item I ordered through the app - seems like they could figure out a system to put something with the drink order to signal an issue rather than standing around trying to get their attention. The other local stores do this. Store is clean and staff are friendly, just not organized. read more

For what I expected out of a Starbucks, I wasn't overly impressed. Staff inside is very friendly, but inside the place was kind of dirty. The condiments area had sugar all over little paper pieces and dried spilled milk. The floor was also dirty as well. Coffee itself was decent.....I kept it simple with a regular coffee. It was hot and not too dark or light so it was brewed well also. Inside is also much smaller than other Starbucks I've been too. Not very cozy feeling as some of the other Starbucks I've been to. All in all...not terrible, but it's a better deal to just go to the DD across the street if you want a plain regular coffee. read more

Nice little place. Clean, good service and plenty of seating. But walking into this Starbucks is like walking into a commercial meat freezer. I've been here plenty of times because I like the rewards program but when I see that the line is a little long I go next door to Dunkin' Donuts. Starbucks stores are usually on the cold side, but this place is a morgue by comparison. read more

What a great Starbucks! Staff were super friendly and personable. Barista made a fantastic iced latte and store itself was really clean. I am not from the area but if I am ever near this location again, I will definitely be back. read more

Great location! It reminds me of a little cozy cabin. The baristas are polite, kind, and accommodating. The one thing that lacks is the coffee. It is really watered down compared to other places. read more

Starbucks, like all chains, should be consistent. However, this particular Starbucks is probably the most inconsistent one I've ever been to in their beverage making. I can order the same hazelnut latte every day and every day it's different. One day it's too sweet, the next hardly any flavor, one day a lot of foam, the next none. It's always a bit of a crap shoot whether or not the drink is what your taste buds are expecting. read more

This morning my dog was being nosy at the drive thru and the barista looked over and asked if we would like a "Puppachino". Ummm, ok.. Well let me tell you my dog licked her cup filled with whipped cream clean! What a fun warm bunch of people at the Rennselaer Starbucks!! We will never forget our "Puppachino" and I'll go out of my way to stop at your Starbucks for my Vanilla Latte that tastes perfect!IMG_0115.JPG read more