Pretty rare to complain about this chain but on the day (January 3rd) the Prattville outlet had no straws, no bacon, limited fillings. Could have just been a bad planning day but the staff were panicking. read more

I mobile ordered my drink at 10:38AM. I was closer than 15 minutes away so I expected to wait a few minutes for my order what I didn't expect is to wait for over 30 minutes for my drink. The Starbucks wasn't even busy. When I asked the barista if she has seen a drink order for Holly (almost 30 minutes later; I thought someone might have grabbed my drink on accident). I told her how long I've been waiting she asked to see my order on my phone; and, she was just overall rude. Then she looked for it and someone else was making my order. I understand that this location has a drive through but they shouldn't be 30 minutes behind on mobile orders when the Starbucks wasn't even busy. I'm a frequent customer of Starbucks and my mobile order is never ready within 15 minutes like it is supposed to be at this location (I'm a local of this town that this Starbucks is in). This is the only Starbucks location I've ever been to that takes this long to make one drink. read more

So, full disclosure, I don't drink coffee, ever! That being said this is probably the third Starbucks I've ever been in. This is a small location that is located in the local Target so not quite the same experience as I've seen/had at an actual Starbucks location. However, it compares to all the other ones that are inside other Target locations. So, since I don't drink coffee, I tried the Caramel Apple Spice. Simply put this is amazing...made with: Steamed, freshly pressed apple juice and cinnamon syrup. Topped with sweetened whipped cream and caramel drizzle. So I'm kind of torn because I have never craved Starbucks, until now. This is actually a drink I would go out of my way to stop and grab on a cool morning looking for something to warm up. Staff here was friendly and had a few customers since it was Black Friday morning. They were as quick as possible to get people in and out. Should add that they had all of the normal coffee and cold drink options you would expect to find at Starbucks to go along with the pastries they typically offer. Give them a try, especially if you are already inside Target. read more

The worst run starbucks ever, after 40 minutes waiting i finally asked for money back and others followed and asked for their money-back. Its not like they were busy , ten minutes or more calling a customers name to get drink . read more

Great coffee fast. Despite having the same amount of people ahead of me this location always serves faster even with one employee. They always have a better stock as well and are very friendly. My go to place for coffee in town from here on out! read more

Very good coffee! Only one worker and many people there yet I still got my coffee within 10 minutes!

HORRIBLE! As a frequent starbucks customer, I know my espresso. I've been to locations all across the United States and this is THE WORST. Ever. Just plain bad. more expensive than any other starbucks.. I ordered a venti iced Carmel macchiato but I got a weak Carmel flavored milk instead... wtf? Oh, and I couldn't get a trenta either.. since when is that only for tea? My husband ordered a Carmel frap and I wish I could tell you what the girl did wrong but it tasted so bad I spit it out. I'm telling you this girl needs to be trained on what a barista DOES or she needs to be FIRED. Oh and I don't even want to get started on my customer service experience... I almost feel as if she made our drinks this bad on purpose... how do you screw up this bad? Just stay away from this place... I paid 5 bucks for a cup of milk... and all I wanted was a little espresso.. read more

I have to agree with the rest of the reviews, this place is pretty bad. I came to target to go shopping and decided to get a drink from Starbucks. I always get a white chocolate mocha frap, but I noticed it wasn't on the menu under the frap flavors. I ordered it anyway since they had "white chocolate mocha" as a flavor for something else on the menu. I got my drink and started walking around target. I took several sips and had to take it back, it was so gross and melted quickly. I don't know what they put in it but it tasted like caramel. Not just caramel, but old, nasty caramel. Yuck. read more

We waited for about a minute at the front counter and then the lady came from the side and said I am helping a customer over here, I'm sorry. Then she disappeared into the back again. We waited about 5 minutes. We were like "hello?! Anyone there??" And there was no answer. So we waited a couple more seconds then left. When we left we saw she was sitting at a table with a few other girls talking. We were there at 12:00 pm on 03/13/2020 read more

There was 1 customer in front of me who waited about 10 minutes AFTER I got there so there is no telling how long she was waiting before I got there. The 2 baristas were just walking to the back and back up front over and over just gossiping about who knows what. They never once looked my way to acknowledge me or apologize for the wait. Finally, after about 20 minutes total of waiting, one girl took my order and it literally took her only about 1 minute to make my drink that I waited so long to even order. I am 9 months pregnant which is not hard to tell and literally can barely stand up at this point and not one time was I told sorry for having to wait there for so long. Not to mention I had frozen foods from grocery shopping at target. I highly recommend going to the starbucks less than a mile up the road, NOT in target! read more

They were very polite and were helpful and shit.I want to buy all kinds of cool shit in there

This is my "home" Starbucks. It's the only Starbucks in the Millbrook/Prattville areas and resides inside the Target Store. I love EVERY barista there. The baristas know my name, drinks & schedule. It can get super busy, so be prepared to wait at times and give the baristas a break for goodness sake! The service is great & they meet the quality you would expect from Starbucks. read more

Okay- so as the poster said above, it gets busy, sometimes a 20 minute wait-- and again it's not the baristas fault, I have witnessed people being horribly rude to some of the girls behind the counter-- it's not there fault! ugh But I also witnessed a customer speaking with management on a Saturday morning when the line was at least 10 people deep with only one staff member behind the counter and the manager didn't have a good response :( hire more staff!! Thanks from a loyal Starbucks lover! read more

This "Starbucks" is a joke. Typically one barista working which causes the line to back up. Pastry case is sometimes empty. They ran out of two sizes of hot coffee lids on a Saturday, and they weren't restocked until Monday afternoon. Management does not seem to care. The baristas are for the most part friendly, but the bottom line is that this is a poorly managed location, and Prattville desperately needs a freestanding location with a drive-thru. read more

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The people are very nice and apologetic but unless I go at 6AM the line is long, they are usually out if most food and this time they completely messed up my order. Ordered 2 Grande White Chocolate Mochas and got 1 Grande and 1 tall black horrible coffees. Also ordered 2 bagels with cream cheese and got them plain even after paying extra a. Took so long and the line was massive so I just left and I won't be back. Java House is much better and they even remember me and my orders when I come in. Hire more people and train them, that's what you do in business or you lose awesome people. Sad day when we were all excited to finally get a Starbucks! The one in Target is better tho... read more

Terrible attitudes of the employees and y'all need to have a sign of items that are unavailable instead of having someone standing in line for 30+minutes and then find out as you start to place your order.. Yesterday was my FINAL time going to this Starbucks!! read more

After sending back my drink three times I left with the wrong drink rather than wait in line again and try to get it fixed. Barista had no idea what she was doing. read more

Stopped in for a couple of Latte's, a blueberry muffin and a veggie sandwich. The muffin was tasty, my husband didn't care for the veggie sandwich, but the Latte's hit the spot. read more

Not my favorite Starbucks. Usually tastes different than a "real" Starbucks. Out of stock a lot. Most baristas are cashiers. Do they get training!? read more

This is the worst starbucks location I've ever visited, the baristas aren't really baristas. They are always out of stock of something. The drinks never taste right and the staff is rude. I'll go to the real Starbucks down the road and bring it into target with me. At least they get it right aren't rude. read more

I just ordered a tall cappuccino and, once again, Starbucks failed to deliver. I have been to hundreds of Starbucks across the U.S. and it always amazes me how inconsistent the cappuccinos are. A cappuccino should be made with equal amounts of milk and espresso. At this particular location the barista poured the espresso into the cup and then filled the rest of the cup with milk - very little froth. Imagine what happens to the flavor of the espresso once you dilute it with nearly 2 cups of milk. It tastes like warm milk with a subtle coffee flavor (if you close your eyes and concentrate). What the barista unintentionally made was a latte. Why does the King of Coffeehouses not train the baristas in making these? I'm not just picking on this one location, it happens as often as not. Please, Starbucks, I really WANT to continue this relationship. You have long served as my beacon of light on early work mornings and late night travels. Please develop a training program that will guarantee consistence so I am not left with my disappointment as I face the remaining of my long, tiresome, late Thanksgiving trip. read more