I've been here several times on the way towards the beach while on vacation. Both times were good but not great. This time, they were out of the coffee holders that prevent you from burning your hand around each cup. I had several napkins wrapped around my flat white but it was definitely hot. The coffee was made quickly and not much of a wait. The location is good to get off and back on the interstate quickly. Parking isn't the best because it's in a shopping center. read more

This was an average Starbucks. Nothing exceptional, but got what I expected. The drive thru was kind of hard to find because it's behind the shopping center and someone hit the sign so you couldn't see it. Got a cinnamon dolce latte, it was fine. read more

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I have to agree with other post just your pretty average Starbucks. Drinks were good.. service was a little slow as the reason for four stars instead of five but no reason to knock them down more than that. Restroom at the time of visit was very clean as was the café. read more

This place is filthy!! Dust and debris on the tables at 7:00 AM. Look at this picture of dust, trash and hair in the corner of the room. read more

Starbucks - Trash! - Coffee & Tea Near Me - Prattville, Alabama

The food and drinks at Starbucks are TOP-TIER. I would recommend the pink drink with sweet cream cold foam and the chocolate croissant. The service of this wonderful Starbucks is GREAT. Got to love the workers they are kind and get the job done. The aura of this place is amazing there are nice little tables to just sit relax drink your drink. Love it here if I could teleport here every morning I would. read more

About what you'd expect from a Starbucks these days. You pay $7 for a cold brew, they take 10 mins to make it, don't acknowledge you while giving it to you and act annoyed that you're in their store. 2 stars. Also forgot our butter for the bagel. No surprise there. read more

If feel the need to review simply because I think this place needs a decent review. Easy access from the highway. Very close if you're passing though and need a caffeine kick. The bathrooms were clean. The staff was helpful and quick. No food review for this stop from me. Bring your thermos, and you can get a little discount for saving a cup. read more

This location is dirty. I witnessed an employee empty the trash and hand half filled cups to an employee that was fixing drinks to discard the old trashed liquid in the clean reservoir. No gloves. I asked for a refund when the employee started to fix my drink without washing her hands after dealing with trash. She had an attitude and said whatever the manager has to do it. The manager, who also had an attitude, charged me for 2 more drinks instead of issuing a refund. When I confronted her about not giving me a refund but instead charging me again she said this register can not do refunds I have to do it on the other register. She knew that she had recharged me instead of giving a refund. I did get double refunded but only after the manger thought she could trick me. read more

When you've been to one Starbucks, you've been to them all. Well, except for maybe Seattle locations. But that's besides the point. We were traveling and it was happy hour. I searched for the nearest Starbucks along the route, and this one came up. We navigate here and had an easy time of locating, and it was pretty easy to get back on the interstate once we were done. I was worried about the line/wait time because of the special, but surprisingly, there wasn't one at all! Our drinks were out and accurate in no time and we were back on the road. Would stop here again if I'm in the area! read more

Starbucks - a car parked in front of a coffee shop - Coffee & Tea Near Me - Prattville, Alabama

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Most of the Starbucks I've been in reasonably have it together and work together to chuck out the beans but this one has an attitude problem. No one is talking, there's no working together, just angry people making mistakes because they don't want to be doing what they're doing. We paid for our drinks and waited over 15 minutes till we finally just walked out. We watched drinks being remade and angry little souls spouting they're about to walk out while making drinks. Management needs to step in and fix this one. There were alot of people in here overspending for coffee and everyone was waiting, maybe 25-30. Not good Starbucks, do you even know you have a problem?? Side note, the restroom was atrocious. read more

The management team really needs to work on scheduling and efficiency. I've been here in the morning and the afternoon and there is always a really long wait. The weekday mornings after 8:30am are decent, but weekends, early mornings, and holiday afternoons and absolutely awful with wait times. I tend to go to the Starbucks downtown because of the wait time. That Starbucks has less people and are way more efficient with their time. Positive thing is the people they have working here lately are pleasant and polite. read more

Very convenient location. Right off I-65 and roughly half way between Destin, FL and Nashvile, TN. Like a lot that the store is dedicated to the people who serve our country. Appears to be cleaner that other Starbucks stores. It's hard to say why, but the worst choice is to walk to the store. Line wasn't long to order, but we had to wait for ever to get our coffee orders. The quality of the coffee is the same as everywhere - Starbucks standard. read more

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A Starbucks location in one location, is a virtual copy of a Starbucks in another location - with very little variation between locations. This location has easy access from the interstate. When our orders came, they were correct and although service was a little slower than expected, they were only slightly outside of the usual wait. During my visit to this location, I came across an issue that I felt uncomfortable with. I'm not sure if this is a Prattville issue or a Starbucks issue, but here goes. When signing into the "free" wi-fi, the Starbucks - Prattville location wanted several pieces of personal information and I felt hesitant to provide it. I could not know how my personal information would be stored, or the chance that someone else would be able to access my info. It is now standard around the world for the user to sign into wi-fi, without having to provide any personal information. I chose not to sign-in. I will definitely visit this location again when I am in the area. I love Starbucks and I love good coffee. read more

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Absolutely appalling lack of customer service at this location. My order had been messed up today and I politely asked if they could remake my coffee (tasted like burnt chemicals) and the girl gave me a huge sarcastic attitude, rolled her eyes at me and proceeded to laugh in my face when I inquired about the rest of my order that was. Mind you, there was no one else in there and they were not busy so it's not like I was rushing them or bothering anyone (also not to mention it was ready until 45 minutes after I placed the order but not even worried about that part...) She told me someone else had came in and walked out with my order but refused to make me another or refund my money???? I work in the same shopping center as this location, get coffee and breakfast almost every day I work (5-6 days a week), always leave a tip, and have never had any issues until today. I work in customer service as well so totally get being burnt out/having a bad day but no excuse for the attitude and total lack of professionalism from the employee(s) today. Do better. read more

Worst Starbucks I've ever been to. Always takes 30-45 min to get a drink. Ordering ahead is a joke. It seems like they are always understaffed. read more

there was a half block of ice in my Frappuccino and it made it taste flavorless and the half block of ice took up most of the drink.

Horrible wait. Waited and then they forgot my ice water. I complained about the wait and the boy at the drive thru said for get the ice water. I told him I was not leaving without it. He said have a good day. He was so rude. He asked me for an apology but I asked if he was going to give one to me for the wait...nothing. Tuesday5/7 1:30pm. Cons Ford read more

Nothing special I personally haven't experienced a lot of what the other reviews are on about so I can't speak on that but I mean the drinks are Starbucks they can be good they can be bad. I've never ordered from online but every-time I order through drive thru the people were really nice and had a great attitude. I almost never get coffee though I always get the fruity drinks tbh. read more

worst Starbucks I've ever been to. I do mobile order and give them so much time to prepare the order. always an extra 10-20 mins, for something simple, like an iced tea! Who is managing this Starbucks?? they need to do better....and organize their team better. Ive never had a drink come out on time here. drive through is always backed up too. read more

Ordered a grande cold brew without ice and got this. Asked if they could fill it up and they said they weren't allowed to fill it past a certain line. Literally the only Starbucks I've been to that was this stingy. If you have options, definitely don't go to this one. read more

Starbucks - A pathetic case of a Grande Cold Brew that isn't filled to the top. - Coffee & Tea Near Me - Prattville, Alabama

Worst experience EVER at Starbucks. *Store was completely trashed!!! Like health department needs called trashed. *There was 9 people behind the counter, 1 or 2 who looked to be actually working. *Waited 20+ minutes for 1 drink *Foam was running all down the sides of my Venti cup *Only had dome lids with small straws!!!! *Worst coffee I have ever had!!! *Charged $.80 for drizzle. It was literally a dot! The employees were very unprofessional behaviorally and appearance. Not a good representation of what Starbucks is. Close this location before someone gets sick from the dirtiness. Clean it, retrain the staff and start over. Yuck! read more

Waited almost an hour on a toasted white chocolate coffee my sandwich got cold and there weren't but only 5 people ahead of me. Longest time I've ever been in a Starbucks by far. definitely not satisfied. read more

Absolutely the worst Starbucks I've ever been to. I placed a mobile order for a cold brew and muffin. When I got there I didn't see my drink or muffin up yet. They let me wait (only person waiting at the pickup area) for 15 mins before calling my name just to say they don't have cold brew at 7:30am. What? They had been taking inside orders and making drinks while I had been standing there. I had to go back out to get my phone for my car for a refund. When I walked back in they wanted me to wait inline for a refund which was 10 plus people long. I stated I just needed a refund though. The employee called me out in front of everyone saying yes, please cut in front of everyone in line. I was so embarrassed when my order had been placed 20 mins ago at this point. I won't let anyone belittle me like that though. I kindly responded back please don't phrase it like that. You had me waiting 15 mins before calling my name to say you couldn't make my drink. I'll be sure to avoid this location when passing on vacation. Your employees are awful! read more

How can you road trip without Starbucks? Stopping 2 hours into our 12 hour road trip here sounded like a good idea--it's almost right off the highway. We ordered our drinks at 1136 and didn't get them till 1204. There was a ton of people working but only a couple of them were doing anything. The longer we were there the more people accumulated. Starbucks shouldn't take 30 minutes to get drinks when you order inside. Especially when people in the drive through are getting drinks faster. I am VERY disappointed with this Starbucks. This town ate our time. Should have taken 5-10 minutes to get Starbucks...not a half hour. Only reason it gets 2 stars instead of one is my drink was at least made right ‍ my friends was not...given regular coffee instead of cold brew. read more

Starbucks - My drink was at least made right‍ - Coffee & Tea Near Me - Prattville, Alabama

They are absolutely rude and the trash outside was overflowing on the ground not just one but two of their trash cans were disgusting and completely unsanitary. They had customers who happened to be black in the restaurant not wearing a mask but, as soon as we walked in the door they told us to put our masks on and wear it right. They never said a word to the other customers. They were disgusting in their approach and we absolutely will not be back. As a matter of fact this completely sealed the deal of us never buying Starbucks again! The snarky kids they hire treat us like garbage. It's disgusting and what's wrong with our world right now. read more

It's exactly what you would expect going to the busiest Starbucks in the state of Alabama. It takes a long time to get through the line and get a drink it's not the fault of the staff the store is not Designed to handle the volume of customers it has read more

Terribly slow, and the cashier at the drive through was rude and snippy. The drinks felt rushed and let's be honest that's what Starbucks is about. I wouldn't put so much stock into the employees as I would the products, you don't have to like your job but represent the company not yourself. read more

I do mobile order. My drink is always ready when I get there, which is nice, but then I still have to stand there and wait to get a straw. Keeping the straws behind the counter is baffling. But, if you're going to be this protective of your straws, then train the staff the quickly acknowledge someone standing at the mobile order pick up with their drink on hand. I realize employees are busy. I don't want to bother them, but if you're going to force me to ask for a straw, please don't look at me like I'm bothering you when I say "excuse me" I don't want to stand there for 5 mins or more just to get a straw. read more

Absolutely the slowest morning at uncoordinated place in Prattville. 9 employees working only one that seems to know what is going on.

Long inefficient line. Asked for a sausage breakfast sandwich only to be told they had run out of ALL breakfast sandwiches. Ordered pumpkin bread....they were out of that too. My iced Chai was 80% ice! 3 sips and it was done...never again! read more

Great service! Very pleasant experience! We absolutely had very prompt service-- not slow at all.

We have stopped here several times over the last few years on our drive thru Alabama and this is without a doubt the the worst Starbucks you will ever encounter. There are plenty of people working there so the issue must be with the managers. It is soooo slow. The last visit was so bad I am boycotting Starbucks for the next few months read more

This Starbucks is pretty much like all of the other ones I have been to. It was super busy when we arrived .We opted to go in although they do have a drive thru. Service was fine. Our coffee was made right and it was super hot. read more

Starbucks - Out front - Coffee & Tea Near Me - Prattville, Alabama

Nice Starbucks. Friendly staff, clean floors, spacious. Fair amount of plugs for connected work/leisure. Not overrun with Swag, which is nice. Nice patio seating. Not earth-shatteringly cool. Just nice. Did I say it's "nice"? Starbucks: When you think you need a cup of Pavlovian comfort at a gourmet price. Oh Snap! Noticed the standard legacy pendulum lamps aren't over the pickup area. read more

Starbucks - Barista counter - Coffee & Tea Near Me - Prattville, Alabama

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I ordered a latte @ 135 degrees....not only was it on the ticket, the cashier verbally announced "Latte for Debbie is 135 degrees" I took a sip and immediately burnt my tongue! It was certainly not at the lower 135 degree temp. No excuse.....they were not at all busy!! read more

This is the second time in the last month that I have waited over 40 minutes for an order. No one seems pressed to get orders filled. I wouldn't waste time going to this location! Especially if you are trying to get on the road to travel, or have any sort of plans in general. Also, doing a mobile order does not help!! read more

It's a Starbucks! Coffee was good, the wait was fair and the staff was friendly and fully masked. It was also clean and well maintained.

I come to this Starbucks quite often because it is easy access from the interstate. My order is always right and I never have a problem with the service. The wait time varies on the time of day. I mainly go thru the drive thru. I noticed if go very early in the morning, I get my order within a minute. Other times it can be almost 10 minutes. read more

Starbucks - Coffee & Tea Near Me - Prattville, Alabama

I go here all the time. They won't let you know if they don't have ingredients until after they finish the order. It's extremely bad customer service. No comp drinks or offers to make up for it if they don't have the drink or are unable to fill the order properly, available and it was a mobile order. I've waited on an order only to be told there was no coconut milk. Then I had to wait on a clearly unwanted replacement. No use to try to explain that they need to put in the system the supplies are no longer available or products. They apologize and that's the best you will get. Lol There have been many good experiences over several years though. There should be 10 stars as a review to be fair. read more

Unbearably slow service. I noticed the line wrapped around the building for the drive thru (with no room around in case you change your mind fyi) so I went inside. There were four people in front of me and it took 15 minutes to even get to me. I ordered one grande vanilla bean frap. It took another 15 minutes to come out to me. The staff was cranking out the mobile orders but didn't seem to put any priority on people waiting in the store. A bit ridiculous to wait a half hour in store for one drink. Clearly this is an indication that this city needs another Starbucks location or the staff is under trained and unmotivated to manage a Sunday morning in this city. This is not the first time I've had very slow service here either. I went drive thru last time and again it was between 15-25 minutes for one drink. It just defeats the purpose of a store like Starbucks. read more