Great place and fast was also very patient with me on my order which I greatly appreciate

The staff here is always so amazing and cheerful with great customer service! Wo is so sweet and helped me find my new favorite coffee drink! This is my favorite location for sure! read more

Starbucks - Coffee & Tea Near Me - Pensacola, Florida

please don't ever go out of business. food is absolutely delicious. the service is outstanding. the ambiance is very good. read more

Starbucks - Dragon Drink - Coffee & Tea Near Me - Pensacola, Florida

Good friendly customer service very welcoming this will be my new go to location the store is clean smells good and never have to wait long and drinks always come out fresh read more

* Lobby is very clean * Orders come out fairly swift * Elevator music is @ a pleasant level read more

Starbucks - Kape w/ my fave before we run the streets, LoL! - Coffee & Tea Near Me - Pensacola, Florida

This is my go to Starbucks for work coffee breaks in the afternoon. I started this little adventure a few weeks ago and have been surprised with how quickly the line through the drive through moves. You could also sit and linger over your coffee in their cozy dining room, too, or outdoor patio furniture if that is more your jam. True, small parking lot, but the overflow parking isn't horrible. The staff is extremely pleasant and that is what keeps me coming back. I can get $5 - $6 coffee anywhere, but to be treated respectfully and pleasantly everyday is a treat. I am greeted by name when they hear my order and even when busy, they take their time to say "hi". Even, today, the day after PSL launched and the stare was extremely busy, the staff kept the cars moving as fast as they could and they were pleasant to each customer. I bet it was a trying day and I appreciate the effort. Special shout out to Ariel who is always so sweet, kind, and professional. Thanks for making my afternoon breaks fun. read more

This Starbucks is the SLOWEST. Waiting in the drive through line for a half hour was not the plan. I keep giving this location the benefit of the doubt but they are consistently so slow it's not even funny. 0 stars if I could rate it that. read more

Just as others have indicated. The SLOWEST store I have ever visited and I visit many from around the US. WOW. New management desperately needed! Otherwise coffee is good. read more

The absolute slowest Starbucks in Pensacola has dorm know why as the other Starbucks up the road is busier and faster.

By far the worst Starbucks in the area. Their employees have always been friendly but consistently do not give me a full drink. You can see the attached photo and this happens nearly every time. Having to go home and add milk or coffee to a $7 drink just to get the full amount is frustrating. I do not have this problem at any other Starbucks in the area so it's worth driving a couple miles further to get a full drink. read more

Starbucks - Drink - Coffee & Tea Near Me - Pensacola, Florida

I love this location. I stop in on my way to work to grab my mobile order. It's not really busy and my order is right. The staff is nice. The parking lot is small and a bit hard to get in and out, but since it's not very busy, I haven't had any issues. read more

After I placed a mobile order they told me the item was out and pre preped the next best thing for me and gave me gift card to use on my next visit. Best experience I've had with a sb. read more

The parking lot is horrid, but that's something they can't really change without moving locations just because of how small it is That being said the guy I spoke to was super friendly and funny, I genuinely hope next time I come I get to say hello again read more

Even tho they have a mask policy on the door nobody wears one it's not enforced & when I was in everybody was I on the laptop with no mask on I was the only one being served yet & I had to weight 45 min after an employee made her drink first and left so I could get be seen ?!!!! seriously?!!! I had been waiting 45 min I won't be back normally I'm in and out read more

Excellent customer service. I get my beverage quick and perfectly handcrafted each and every time. The baristas are always smiling and enjoying their day which makes the experience that much more pleasant. I will definitely keep coming by here for my caffeine fix! read more

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So, so slow 25 minutes stuck in the drive through last time and inside isn't much better. Employees don't seem to be well trained as they are slow, and appear unfamiliar with the menu. I've also had 2 of 3 orders made incorrectly. read more

Love starbucks, but giving this place 3 stars because its hard to park sometimes, as well as the drive thru is hard to use when its busy and you can find yourself on the cross street or blocking another car from leaving. read more

Everyone is always helpful and pleasant no matter how busy and they are always helpful and spot on with suggestions when I say I want something big and strong haha. Only reason I give this a 4 out of 5 star is the parking lot/drive through is atrocious. I understand you're working with limited space but maybe lets take out the side parking to the right of the drive through and put up the lane guides so people can actually park in the spots next to the building. most are afraid to park there because its next to impossible to get in and out when its busy when there's cars parked on either side of the drive through lane. read more

Every time I'm in Pensacola I stop here to get my morning Starbucks. The staff is always friendly and happy to assist me. They make my drinks right every time! read more

The only reason I'm giving this two stars is the following: 1) I am a traveler and sometimes I travel long hours and want to sit quiet and just read or do some reports. The problem here......COLLEGE KIDS. That's usually not a problem, but when they see you are attempting to work on something, please stop talking to me!! How would they like it if they are studying for finals and I stop over and start asking questions about your work? ANNOYING!!! read more

This used to be my go to Starbucks in Pensacola but the last few trips have been horrible. I was hoping it was just a training period for new hires but it is different staff when I've gone. My last cold foam cold brew was a shot worth of coffee in a grande cup filled with water and ice and topping that stayed "foam" for all of 30 seconds. Egg bites were lukewarm. Staff was even pleasant. Will find a new regular I guess. read more

Great staff! Makes me so happy to be around knowledgeable, personable, and enthusiastic baristas! Made me feel like I was at the the Starbucks that used to be down the street from me! Additionally, the staff were EXTREMELY fast in completing orders (both food, and, drink). I will visit again. Hell, I'll drive the 20 minutes JUST to come to this particular location! Super pleased to find a proper 'Bucks in this "city"! read more

Thankful for the sweet staff the little girl I nanny needed a water QUICK as she was not feeling well. Starbucks was the closest thing to us so we went and without hesitation, they gave her a water without a purchase! read more

Starbucks - Coffee & Tea Near Me - Pensacola, Florida

It's a Starbucks. A three because the drive thru is spot on. The inside, the one time I went in, needed a good cleaning. Tables were dirty, sticky, the counters looked cluttered etc... Anyone know why the sign looks decidedly different from most others? My experience is the drive thru is your best option. read more

Most Starbucks so similar that it really comes down to the employees. They are great. No complaints! Good location across from Sacred Heart Hospital. Surprisingly not too busy. read more

Starbucks - 8:15 and it's not packed. Nice! - Coffee & Tea Near Me - Pensacola, Florida

This Starbucks gets my drinks wrong 4 out of 5 times. I go through the drive through on my way to work and not only do they not make the correct drink, I order extra hot and it's cold after a 10 minute drive and they can't even fill it up. Do not go here. read more

Starbucks - Coffee & Tea Near Me - Pensacola, Florida

Alexa and Emily are both amazing here! Alexa knows my order as soon as I open my mouth, and they both provide epic service and remain cool even with a line around the building. My favorite Starbucks in Pensacola! read more

My barista was sweaty and nervous. The place is hot, nobody wants drink coffee where it's hot. read more

Starbucks - Muffin top - Coffee & Tea Near Me - Pensacola, Florida

I watched the lady who prepared my drink stick her hands in the cups to carry them to a different part of the counter. Also, I'm pretty sure they milked the cows to get the cream to put in. I have only been here once and hope I do not have to go back. Gross!!! read more

My favorite place in Pensacola to get coffee! Curtis and his staff are the best! Always quick in the drive thru and always friendly. Love this place! read more

Have been going to this Starbucks sporadically for quite a while and have never had a complaint. The staff is very kind and always willing to spend extra time to satisfy the customer. The place is a little older than other Starbucks and could use an update but the location is charming. Drive thru is convenient but I recommend the patio or big chairs. read more

I have been to this Starbucks about 6 times. It is really hit or miss with the drinks. Today I ordered a Cold Brew w/ Casara foam. Right away you could tell it was watered down, so I asked the employee about it and his response was that "we normally water the cold brews down." I politely told him that I have been here several times and it has never looked or tasted like this. Then an awkward silence for about 20 seconds, then said "yea, the foam was a little watery." I was asking for my money back, for you could at least make me a one that is not watered down. I would not and will not recommend this Starbucks to anyone. read more

This is one of the slowest Starbucks I've ever been to. I used to work for this company, I don't know how any business can be so slow. It's just coffee. Either get a new barista on the line, or train the one you have. read more

although yes, this is my go to starbucks because of the convenience of the location (next to my school), the starbucks team here does not have that genuine "customer comes first attitude". starbucks is ALL about customer service, but this round of employees seem to hate their job. they don't greet you, they don't have a helpful opinion on their products, and they just don't seem to like to serve their customers. i love that starbucks allows you to customize orders and such, but when you customize orders here, the workers act like you're hassling them. i've had employees roll their eyes at me, give me the "are you serious?" look, and even the "anything else to make my job harder?" look. i always brush it off because i'm paying anyway, but it's really not cool to be an unaccommodating starbucks barista. i've been putting off writing a review for this place because i like to give second chances especially to places i love or are a frequent customer at, but this location needs a little kick. surprisingly, i have encountered more friendly staff in the wee hours of the morning at like 5:30am, and a couple of friendly ones who have apologized for inconveniences, and such, but other than that, these employees need to go over their orientation information. yes, i will still continue to return to this location because of the convenience, but honestly, as a former starbucks employee, it is important to me that the starbucks mission is upheld. ----- review update: 02/25/15 got denied a sample. really, starbs? so much for quality customer service. read more

Had a pleasant experience here at this Starbucks. I came here trying to wake myself up at the crack of dawn and the drive-thru was a perfect fit. The clerk was wide awake, friendly, cheerful, and ready to provide me with great service. I ordered a grande iced latte with soy mild and no sweetener and fortunately, I received just that. The cup also read "have a great day!" which put a pep in my step throughout the day. Thanks for the great service/experience Starbucks! :-) read more

This is my favorite Starbucks of the area. I've even watched a movie nearby and walked to this Starbucks right afterwards. I don't have to worry about finding a parking spot like the one down the street. The staff is always friendly and fast. It does get pretty crowded at times, but it happens. read more

Eh, Starbucks is Starbucks. This one is usually consistent with their quality. Always friendly. There isn't really anything special to recommend it other than the usual for a Starbucks. read more

Staff here is very friendly, lots of outlets for students looking for a place to study. The crowd got a little weird around 2pm with a rush of hipsters but I guess at Starbucks the hipsters are unavoidable =/ read more

Normally I wouldn't take the time to review a chain like this. It's supposed to be consistent right?! No. This location is consistently and ridiculously slow. I was stuck in the drive thru for 27 minutes. I purposely made a note to myself to look at the time because it is always extremely long here. When I complained I was told "oh really? I don't believe that's true because we have cameras". I would have gone around and left but if you've been to this location you know once you're in the line you're stuck. The parking and drive thru set up is really not acceptable. Nor the rude service. If someone's drink is taking a long time have them pull up. RUDE! I've waited less time for a steak at a fine dining restaurant! Contacted corporate for them to make surprise visits and hopefully they will. From now on, I drive the extra block and go to the other location by the theaters! Now that I've wasted 30 min of my life on a cup of coffee..... I'll go. read more

Disappointing experience...not the most welcoming of Starbucks and quarter empty cups. The economy must be hitting them hard.