I drove out of my way this morning for coffee- showed up at 6:30am this morning and nobody is here.

It's not that the drinks are bad but the service is. The people are not very kind and asked us to drink around when there was not a single person there because the drinks weren't ready that second. We only got two simply drinks. read more

It's vey difficult for me to find fast food as a vegetarian, especially breakfast options but at Starbucks they serve an Impossible breakfast sandwich. It taste so good and the melted cheese just makes it better. The only thing I wish they had was a whole meal. The Impossible Breakfast sandwich, hash brown and a coffee. That would really make things better but I'm grateful for the sandwich read more

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amazing customer service from Jay and his team. I did not get my order wrong, but I ordered it wrong and he gave me advice on what to order next and he still gave it for me for free which I'm so grateful for another time. It was very slow and I had to leave for work so I had to come back and get my order and they gave me everything that I needed the next day, I love it. Their drinks are good and they don't lack will you ask for light ice I will be back. Thank you. read more

This is truly the absolute worst Starbucks I've ever visited. It doesn't matter if there is one car ahead of you or 10. You will wait 20-30 minutes in the drive through. Their rules and regulations are never consistent. Some staff are pleasant while others (including management) are extremely rude. I've gotten ice cold food from them. We desperately need another chain in town bc customers will be in lines so long they block traffic (not Starbucks fault, obviously). I can handle the long lines, the long waits even when the line is short but cold food and rude service should be unacceptable. read more

I don't know about these bad reviews because I have had two excellent experiences. Maybe time has healed old wounds, or maybe just a change in management! Upon arrival in the drive through my order was immediately taken and I was moved swiftly through the line despite there being other cars in front of me. The barista/cashier was super nice and reloaded my card for me. Most importantly, my drink is perfect! Triple grande two splenda latte - perfection. This location is very close to my satellite office here in Monroe and I will be returning on every trip up here. In an unrelated note, I love these new fall cups!! read more

Starbucks - Lovely fall cups and sleeves! - Coffee & Tea Near Me - Monroe, Louisiana

Poor customer!!! I'm from Los Angeles and very use to the upbeat personalities of the employees that work for Starbucks! Friendly and engaging. The employees, at this location seemed unhappy and uncommunicative. When we walked in, there was no one at the cash register ready to assist and no one acknowledged our presence to even say "we will be right with you" After about 5mins of standing there, my husband finally asked if anyone will be able to assist us. The gentleman that helped us seemed bothered which is kinda weird considering that's his job.... Normally, I would have walked out... but considering we don't know the area and wasn't too sure of any other coffee shops around here, we reluctantly patronized this place... bottom line your service and attitude sucks... giving a poor experience of the "southern hospitality." Will be sure to bypass next time. read more

No joke, 10-15 minutes in drive through just to get to the window and they had no idea what or where my drink order was. Assuming they gave it to the people ahead of us because the order they attempted to give me was definitely not mine. Asked to wait as the drive thru teller went to find out what happened. It was 1 drink, long line behind us, and I was too pissed to stick around to find out if they could even get it together to make it. read more

My favorite Starbucks (and the only one I can find ) when I come to visit Monroe, Louisiana. Very friendly staff.

I mean it's not like my CALIFORNIA Starbucks where they make ALL the DRINKS on the MENU ... but the staff is friendly. read more

Starbucks - $12 WORTH OF SHIT - Coffee & Tea Near Me - Monroe, Louisiana

They are very slow. It's faster to go into the store as you can wait 10 min in line outside. Not very clean inside Not well managed read more

If I could give a half star I would, the guy taking orders for drive thru is so incompetent and apperttly deaf. This has been a issue in the past and I'll never return to this Starbucks because of its "quality" employees. read more

I would give zero stars if possible. They forget items and blame it on the Uber Eats delivery driver. The driver is handed sealed bags, there is no way they can check it, it's not their fault. It's Starbuck's fault. They owe me at least $75 in missed items. An employee said I couldn't talk to a manager, she handed the phone to another employee saying I was cursing her out. That upset me the most. I do NOT do that. That employee straight up LIED. Before the other employee hung up on me, he said I was just a crazy lady. This isn't acceptable! I'm more upset about that than I am the missed items. I spoke with a manager today after they messed up my order again. I told her about the incident, and I asked her what she planned to do. She said she can't tell me because she doesn't intend to do anything because she didn't know which employee it was. I gave her the date and time of that incident. A manager can absolutely look up which employees were working on that day at that time. I am not a rude person, I did not, and would never use swear words to an employee like that. I'm not crazy either, that legitimately hurt my feelings. I just wanted my order fixed and told them I was frustrated with it because this was not the first time. I spoke in a very calm tone. I am absolutely not a "crazy lady". The Uber Eats drivers often complain how rude they are, and I've heard various people complaining about this location. Same complaints, that they mess up orders, they are SLOW, and they are rude. The manager does nothing about it. The ridiculous wait times are true, if I go there in person I wait at least 20 minutes while the employees chat and laugh amongst each other, taking their time, I've seen them with their phones out too. We are not in a big city, the wait time is absolutely ridiculous. The location in Chicago on Michigan Ave. had my order ready in less than 10 minutes and they are always packed! The manager straight up told me that she wasn't going to speak to the employees. I only told her she needs to have a talk with them. I wasn't asking much. I didn't even ask for my money back. I've contacted the higher ups, and am expecting a call from the district manager. I hope they do something about it. They need to fire the problematic, lying employees, and they need to send that manager to management training. Lazy, rude, liars, theifs, unprofessional. You're better off driving further to another location, because the one on Forsythe Ave is a mess. read more

When I read the reviews with the low ratings I figured everyone was just exaggerating and likely grouchy when writing them. I thought for sure (before visiting) that I'd be writing a much nicer review contradicting them because certainly it couldn't be THAT bad. It was worse. The woman working the register was slower than I've ever seen in a Starbucks. She seemed like she was 1/2 asleep, which I can relate to, but you work at the caffeine hub of the world! Drink some coffee! Mind you, it was 9:15 am, not 5:05am. The woman working the pastry case and warming oven literally walked around quietly mumbling "blueberry muffin for Lauren" like she thought Lauren must have supersonic hearing. It was so ridiculous I couldn't help but laugh out loud. She walked back and forth behind the counter at least 9 times before someone else back there finally yelled out the order. The woman working the bar didn't even call my drink when it was ready, or even motion to it for me. I was standing right there and she just set it down over on the side and walked away. When I saw it sitting there I asked if it was the iced coffee with sugar free hazelnut she just nodded without speaking. Umm ok. The half & half was empty, so I had to go back to ask Super Friendly Barista behind the bar to fill it for me. You would have thought I'd asked her to go out back and milk me a cow. Glad I don't live in Monroe or I would certainly have to switch to Via. This Starbucks sucks. read more

no idea what the low rating is for. store was clean, staff very friendly and attentive, mobile order was ready when i arrived and drink was made perfectly. read more

Other than some unexpected drive through closures that is always disappointing, service is typically good with a cheerful barista who clearly and accurately gets my order correct as requested. Preferred location in comparison to Ruston due to its fluctuations in price of a standard order. read more

Extremely slow. Closes at 4 pm. Yep-- locked up at 4 pm. For this reason, all of us have moved to CC's on Tower Drive.

Always rude and changed their hours. When inquiring why they did they were extremely rude about it. Also "short staffed" isn't a reason to change your hours for more than two months(unlike when Yelp says the hours were updated. Many places operate short staffed at normal hours. Their mobile app is always turned off and they always tell me "it's a outage in the app" when I travel for a living and know darn well that I used it at another location in another state earlier that morning. read more

The worst service ever at drive thru. Literally only serving one car at a time. Took over 20 mins to get a cup of coffee and the line was not that long. read more

I just left starbucks this morning (4-11-21 @10:30am) and the young woman at the drive thru (black girl with braids in a black glitter mask) was very rude. When I placing my order she seemed annoyed by me through the intercom. When I got my stuff and had a question about my order she just closed the window on me and rolled her eyes at me. I don't know if she was having a bad day or what but she didn't have to take it out on me. I was actually really nice to her from the beginning like I'm always am to anyone any customer service. I've never had any issues before at this Starbucks. Everyone is always so sweet and friendly but she was extremely rude. read more

Genuinely can't remember the last time I placed a mobile order and it was even remotely correct. Constantly out of things they refuse to put on the app that they're out of (there will be other items that they say are sold out at this store). I've wasted at least $50 on coffee that turned out horrible in the last month. Save your money and go somewhere else read more

i order a SOY white chocolate mocha every time, because i am EXTREMELY lactose intolerant. when i have dairy, my stomach bloats up, im in pain, and it completely halts my day. you can liken it to severe menstrual symptoms. every. single. time. they put regular milk in my drink when i have specified soy. it doesnt matter if you order it in person or on the app. im usually good about catching it and avoiding any discomfort but today i was unlucky enough to drink an entire venti cup of this devil's concoction. i drank it around 11-11:30am today and it is 2pm and not only have i thrown up, but i (who is usually a size 4) look like i am about 5 months pregnant. im miserable. im glad, this is the push that i need to start supporting local businesses in the area. done with it. read more

Excellent and friendly service from Erica. Loved the comfy chairs. I got a carmel frappuccino and it was delicious. read more

Starbucks - Coffee & Tea Near Me - Monroe, Louisiana

This location gets one star only because the coffee is made well. All customer service has been lost at some point in the past few months. Twice in the last two weeks the same Barista has been extremely rude to myself and others in the store. Also, instead of excepting that she made a drink wrong, had the audacity to blame another employee for her mistake, when it was clearly her fault. Please try to remedy the people skills. read more

I don't know what they use as chai but my iced latte was gross. I got a tart taste rather than a spice taste once i left the parking lot i threw it away (what a waste right!) When the barista gave it to me i had to remove the lid and stir the drink myself. I just don't like this Starbucks at all. Unfortunately I'll have to leave my home extra early to enjoy my chai made the right way! They were kinda nice at least, that's what got them 1 star. If it was up to me i wouldn't have left a star at all! read more

Every time I come in here I'm satisfied! The staff is always working hard! The food and drinks are always great and the ambience is a great place for me to work! One of the best two locations with free WiFi in the city....other is books a million...if you were wondering! read more

This location has greatly improved over the last two years. Service and cleanliness are comparable to that at most West Coast Starbucks spots, and the staff has become incredibly friendly. This location has earned a rating upgrade from my first visit rating a few years ago. read more

Compared to other Starbucks, which I love, this location is painfully slow and often lacking in customer service. You can basically guarantee that you will either experience a bad attitude, incompetency, an incorrect order, or all of the above, especially if you go through the drive thru. I don't know how this location has been so bad for so long, but consistency in their incompetence is basically the best compliment I can give this location. The employees are usually baffled by my order of "Iced Vanilla Latte, Skim Milk" and often don't know how to enter it into the cash register. However, this is the only Starbucks (besides ULM campus) for MILES, so I will continue to fume as I drink my incorrect orders. Good luck. read more

The service in this place is terrible. Maybe those who've never been to another functioning Starbucks before wouldn't notice... but this place blows. My family lives in WM and I live out of town and I stop here on the way back home after a visit. Each time, it's been consistently terrible. It's so incredibly slow and the staff is less than friendly. I've never received my coffee in less than 12 minutes, which is unacceptable. The only redeeming quality is that the coffee is actually good, which counts for something. It's also very tiny on the inside and (because coffee shops are mistakenly thought to be good study spots for some idiotic reason) it's always packed with local undergrads studying. I hate this place but like most, have no other choice in the area and will probably be back when forced to be in the area. read more

OMG, this is the slowest Starbucks ever. It's as though it's staff by snails. The drive thru backs up to the street because the service is extremely s-l-o-w. The inside is no better. It's the only Starbucks in the area and probably the only drive thru coffee shop around. Build at least twenty minutes into your quest for the perfect cup of java, because you're not getting out there any sooner. I will say that the attitude of the attendant working (I think her name is Marie or Maria), makes the entire ordeal better. She is pleasant and polite. If only they could all work faster...this Starbucks is the antithesis of "fast" food. read more

Coffee is fine, but the wait for the drinks is ridiculous. Years ago when I used to come through Monroe to visit family this Starbucks was not like this. Has it just gotten extremely popular or are the employees in need of some fire under their tushies? I vote the latter. read more

Ok, I've been working on a project for school since 9am and apparently Old McDonald won the championship because out of the blue it starts raining milk. (WTH) It lands on my macbook, the project Im working on and me. Im sitting here trying not to flash but 15 min have passed and no one from management came to check so see if I was ok. WTF! They are trying patients! I have to commend the morning staff for the great customer service but this has been a black cloud on the whole experience. I'm understanding to then fact that this is a fast pace environment and that accidents can accrue but at least check on your customers. Finally after 25 min. and the milk dries I summoned a manager and told him what transpired. He apologies and said that no one notified him and then asked "Sir, what do you want me to do about it?" At this point I have a free shot at this guy and I have a million and one smart @$$ come backs are going through my head. But I'm going to let him slide... It's milk on a MacBook! They don't mix! Let me stand on your counter and R.Kelly your POS system since you don't know what liquids does to electronics. Ok, if you have a potential situation that can turn volatile with a customer Im sure that you never ever ever never ask them "What do you want me to do about it?" You carefully pick your words and try to ease the situation. Im livid and I still have my project to complete by the end of day and my professor is not going to believe that some one at Starbucks made it rain milk on it. I'm probably better off with "The dog ate it or Aliens stole it." but I have the low-fat cow pee pee to prove it. {POS is short for Point Of Sales} FYI read more

I have been in this Starbucks location many times and bought many coffees and cups and a french press or two but I don't patronize Starbucks any longer though i used to really like it. Since the founder declared that if those investing their money with starbucks believed only in traditional marriage they could take their money elsewhere, i take my money elsewhere. read more

You can expect friendly people who remember your name, not to mention a good location with a lot of shopping nearby. Other than that, are starbucks really unique? read more

The best Starbucks I have been in in a long time! Friendly staff. Fast service. Good coffee!

For some reason the workers here cannot ever get my drink order right. And it's not even that I order complicated drinks. I asked for a soy latte and got a coffee, I ordered a matcha green latte and got coffee. These types of mishaps have happened a few times through the drive through. I definitely would not recommend going here or if you must, go inside and order and check your drink before you leave. Ridiculous. read more

This place is the slowwwwwest Starbucks ever. I realize they're the only one in town and that they're always busy, but it's even slower than it should be under those circumstances. They either need more people on each shift or they need to step it up. read more

In the last 5 years that I've lived here, I've never had a problem at this location. My wife got me a mocha frappe for Father's day and it was awesome. They've always been friendly to me, courteous to a fault. I've even gone in and played a board game with a friend over coffees and had no issues. Yes, they get busy. Have patience, it's worth the wait. read more

Walked in and never greeted. Waited at counter for unpleasant/sour-faced barista to take order. Seemed inconvenient for her...Person making drinks mistakenly made my drink incorrectly and questioned me- the customer like I was wrong when I told her that this was not the drink that I ordered. She unhappily and with attitude remade my drink while muttering under her breath (Tea) and sloshed milk everywhere remaking it (twice since she didn't read the "tape" with my order). Kept talking instead of being pleasant and called out the original order taker...The whole scenario was VERY uncomfortable...Clearly in need of training in dealing with the public and handling mistakes. Starbucks prides itself on getting a timely correct order in a friendly environment...Has work to be done with one crew......... read more

This is the slowest and most unprepared Starbucks I have ever been to! Dang it! And of course once you're in the drive thru you are stuck. Yet another reason I don't come here! Ugh! read more