Aweful service on drive thru by Emily who is also store manager according to her. Extremely poor attitude. Returned my order completely and went to different Starbucks to purchase. read more

Its time to update this review, as these guys have moved their location over a block to a newer location that now not only includes a drive thru, but curbside pickup parking! This has really helped improve their customer service game. While I have not gone inside yet, I have consistently had good experiences at the drive thru! The service is quick, the staff is friendly, and my drinks come out perfect! What more could you ask for?!! Oh wait, if you order ahead on the app your goodies will be ready even quicker, you get contactless payment, and you earn rewards! Even better! read more

Starbucks - Love that the relocated spot has a nice drive thru! - Coffee & Tea Near Me - Mason, Ohio

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Incredibly nice staff! Very fun and made my morning. It was also a very quick and easy ordering process!

Amazing for stopping by one thing I don't like is that if your under 18 you can't hang because some kids did some stuff and now they have a policy but there is this one SUPER NICE manger who let us stay thank you but when they tell us the pocialy we listen and we go down to brugers and they aren't open so we just hang and play on our computers read more

It's no mystery that Starbucks is by far my favorite stop for coffee and other selections that are spontaneous dictated by my cravings at any given moment. I have visited literally hundreds of Starbucks' location since they've come into existence and although they all seem to be pretty consistence with the quality of the products they offer; the service, quality of the product, wait-time, cleanliness and accessibility of the location are the five points I will rate all of them on going forward - so to make the point I've recently incorporated a rating system based on this short list to calculate the rating of the locations I visit. I feel all these criterions are controllable by the corporation, the franchise owner or store manager. Service - 4 Stars Quality - 5 Stars Wait Time - 4 Stars Cleanliness - 5 Stars Accessibility - 4 Stars Rating 4.4 read more

Starbucks - Coffee & Tea Near Me - Mason, Ohio

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Friendly baristas and delicious coffee is what you'll get at this Starbucks location. The JUNIPER LATTE a is a not-too-sweet holiday option that I really enjoy. There is a nice amount of seating and parking is relatively easy, so that's always a plus. And the excellent service you'll get here is reason enough to go out of your way to patronize this location. read more

Starbucks - Make new friends! - Coffee & Tea Near Me - Mason, Ohio

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They are never polite at the speaker. They never have what you want and when they do it's not made right. The line takes forever. Overall the worst Starbucks in the Cincinnati area. I only go here when absolutely necessary. Which is thankfully not often. read more

This location is always busy because everybody work there so nice and friendly always smiling!!! This Starbuck location is one my favorites and close to my house read more

Starbucks - Coffee & Tea Near Me - Mason, Ohio

I'm getting a bit too comfortable with this Starbucks! This Starbucks has a drive-through, which is amazing! It makes grabbing a quick drink quite easy. The Starbucks is located in Fields Ertel, near Walmart and a Red Robin. I have been enjoying my time at my fitness studio called Body Alive in Mason, and the Starbucks is just down the street. It provides a perfect treat after a nice workout. Last night, I grabbed a coffee around 8 o'clock. There really was no one else behind me or in front of me in line. I was able to ask the barista for some help on what to choose. She was very delightful and offered some great suggestions. I ended up choosing a flat white with almond milk and toffee flavoring. I was looking for something with not too many calories but not crazy-bold coffee flavored. The flat white is a great choice! With almond milk, it's only about 120 cal or so. I think next time I will try the flat white with honey. The barista's wore masks, and I do believe they also had on gloves. I have used a gift card each time I have went to the cafe, and they have been very nice in seeing what my current balance is left on the card. The Starbucks is tucked away from the exit ramp off 71, but it is located off the main road, Mason Montgomery. I love that it has a drive-through and certainly plan to be back! read more

New location looks really modern. Some workers seem friendly, others just seem annoyed. More room in this new location, however that just means more people are flocking here! Tried to come here to get some work done in between two doctor appointments and practically had people sitting on top of me. Maybe try to add more seating and/or better seating with all that space you have in there. But overally, clean and speedy drinks considering how packed they were. Because it was so loud and so incredibly busy, I ended up packing up my stuff and coming down to Panera, which has much more space and is overall quieter. read more

We were in the Mason area and I needed a some caffeine. Really like the setup of this Starbucks. The dining area is spacious and not cluttered. Fully staff and waited on right away. I got the tall skinny vanilla latte (only 100 calories) and my husband got the venti ice green tea. We were out of there less than 12 minutes. Staff was very quick, efficient and friendly. It was pretty crowded too. My latte was not too hot, fresh and not too sweet. Made the way I wanted. My husband had no complaints with his. Restaruant and bathrooms clean. I would definately return to this Starbucks location. read more

This location has been recently revamped and looks much more updated now, there's even an added drive through. The bathrooms appear clean and updated. I decided to mobile order in an attempt to skip the massive drive through line this Wednesday morning (8am) which unfortunately didn't work out as smoothly as I had hoped because it was packed inside too. I ended up waiting a few minutes past my allotted time but like I said it was packed inside and out! Not too bad a location but definitely try to avoid the mid-morning rush if you can!! read more

Starbucks - Coffee & Tea Near Me - Mason, Ohio

Wouldn't even remake a drink that had been made incorrectly. Horrible customer service every time I go.

Newer clean Starbucks. Very friendly staff. Got my birthday drink and were gracious and wrote happy birthday on it. They have outside patio tables. You can get club sandwiches as well as the normal pastries and food. read more

I love a good Starbucks and it's the layout here that I really enjoy. There is a clear path up to and around the counter without running into the seating area and feeling like you are in the way. Plus, every time I have been here the baristas have been quick and accurate--this is one of the more efficient Starbucks I've been too. Always clean and the staff is friendly. There is ample outdoor seating as well. My only complaint? No drive thru. read more

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Always busy no problem. Always know there will be line. Get to order food. Was trying to get breakfast sandwiches for next day. Out of two usually order. All you had was turkey bacon egg white (yuck). You can not get out of line once enter. So I order two of these. Told they would have price at window. Never given price. What a rip off. Small and basically tasted terrible. Turkey bacon limp folded in half , egg white small and thin Gave cashier 10.00 and got back only change. What a rip off. Never again. Overpaid for smallest breakfast sandwiche ever saw. Again nasty. Will buy sandwiches at Wendy's for breakfast and microwave. This was not even warm and you just microwave them. read more

It's a little hard to get to but once you figure it out, you'll come back every day! The employees are friendly and seriously never seem to make a mistake even on their busiest days. Don't be frightened by a long line here because they are so efficient and fast at what they do! Convinced these baristas are superheroes read more

New location!!! The Starbucks on this road used to be closer to Kroger but it has moved down the road to a bigger building! I will start off by saying that I do not like Starbucks coffee in particular because I find that it is not really smooth, but I love coming to this location to work. Free wifi and this location is incredibly spacious. If you are in a rush though, I would maybe try another location because this one is always incredibly busy, both inside and in the drive thru. read more

Starbuck's in general has been a disappointment lately, however, while out trying to find coffee on my way into work, I pulled into the drive thru 6 minutes before close and they told the car in front of me and us that they were already closed, as in they closed early. read more

5 WiFi, finally fixed 5 service, no complains 4 Drinks, it's starbucks 3 food, it's Starbucks. Kind of embarrassing for the largest cafe in the world 3 environment, it's loud. Can't carry on conversation w/o raising voice. The industrial ceiling and hard surfaces make the acoustics of the place feel like Grand Central Station instead of cozy cafe read more

just mobile ordered my latte and i'm lactose intolerant. now i'm sure you know where this is going. i usually mobile order to avoid dairy mistakes but this time it happened. i ordered a iced psl with almond milk and it only takes a couple sips of milk to affect my stomach. they gave dairy milk and i'm now writing this from the toilet. please pay attention to the stickers. my stomach hurts. read more

Love this place but today I found a whole hair in my iced coffee today (I have curly hair and it was straight) and I feel like my mouth has been violated... idk how that happens.... but probably can't ever go to Starbucks again. I'm ruined. read more

I visit this Starbucks at least once a week. It's a great place to get your caffeine fix on the go or to order in and get some work done on your laptop. The wifi is solid here, which is not always the case at other Starbucks locations. The dining area is spacious, so you don't feel uncomfortably close to other people. The staff is great and knowledgable, they are always quick to give good recommendations and have never had any trouble answering my questions about their drinks. I'm usually a big fan of their iced coffee, but for today's review I'm selling the idea of spending 50 cents more and getting the cold brew instead. If you like the iced coffee, you'll love to cold brew. It's a smoother, stronger version of the iced coffee, plus you can still add in the milk and flavoring if you wish Personally, I almost always go for the carmel flavor and milk - it's a perfect amount of sweetness. read more

This is a pretty typical Starbucks, although a bit weird to get to since while it's on a main road the complex it's it was designed to discourage you from going in from the main road. Since there's not much to say I'll just do a Pro-Con list. Pro: - It has aways been clean - Staff is pretty friendly - Quality is on-par with every other Starbucks - Patio seating - Free WiFI Con: - No drive-through - It's very small so there's not much seating inside, but they make up for it with some outdoor seats. read more

A pretty standard Starbucks and, unless you count the one in the nearby Kroger, the only location in Mason. Every time we've been in there it's been clean and well kept, and the service is always great. After only being in there two or three times they knew me and what I was going to order as soon as I came in - a fact I really appreciate. The only reason it loses some points are the lack of a drive through and the fact that, while there is some outdoor seating, space inside is severely limited and being the only real Starbucks in Mason it gets pretty crowded. If you're just stopping in for a quick coffee it's no problem, but if you're the kind of person who likes to hang out and get work done or study with a latte on hand you may have to fight someone for a seat. read more

I like Starbucks - one of the consistent things I get when I travel. Coffee was good. Coffeshop was clean Breakfast wrap was yummy What more can one ask? Average rating because nothing special to point out. read more

I love this place. Much bigger than the old building. Very comfortable seating. I do wish they offered more recycling options and better WiFi. read more

I picked up my coffee this morning inside, and there was a barista with very short hair (a buzzed style), I didn't catch her name, but she asked for my name and got my mobile order to me SO quick, and then proceeded to compliment my hair, "your hair is soo pretty!", and she was so warm and sweet, it makes me want to come back again for sure! :) it's hard to find genuinely nice people during a pandemic. she was so friendly and positive. her small gesture made my day so much better. read more

It's the standard drinks and such , but this one has a great ambiance. It's just kind of cool and laid-back, and usually packed. When I feel like I have money to blow, I cruise by and pay too much for a drink. After, I improved the ambiance in my home with some laid back farting. read more

I use the mobile order in the Starbucks app and it has been great. The staff always get my order right only once was it wrong but I think it was a barista in training. They are friendly even with all the drinks and food they are turning out everyday. I know that I could not do what they do everyday and I salute them for doing an excellent job at helping people wake up everyday with their favorite drink. read more

Worst experience ever at a Starbucks! I guess because I'm not a regular they don't care. I order a venti white chocolate mocha and a warm banana nut bread. 1. They gave me the wrong bread once I got the correct one it was t warmed up. Waited 20 minutes for my drink but not before I reminded the barista that I still hadnt received my drink even though everyone that came before me had. She responded to "oh it's because those are our regulars, we already know their drink". I reminded the barista yet again of my drink she ended up giving me a tall. Excuse me I paid for a venti. She just rolled her eyes at me. Horrible EXPERIENCE in my life at a Starbucks read more

This may be the worst Starbucks in the chain. Constantly under staffed, long wait lines, poor inventory. If your in a hurry for a cup of coffee, do not come here. Today I stood in line while 2 employees were in the kitchen laughing and joking. This was at 8:45 am- rush time. I don't know who manages this location but they need some serious training on operations and customer service. It's just coffee. Get it served and get people out the door. And one more thing. Read the reviews and you will see what I am talking about. read more

It seems as though they prioritize drive through customers ahead of store customers. When it takes 20 minutes to get a drink when there's only one in-store order ahead of you, it makes you wonder if SBUX is interested in people frequenting in store. read more

Super friendly staff! The lines may be long, but they keep it moving pretty steadily. (what else can you expect in the morning?) They've only messed up an order once and even then they made a new one right on the spot! read more

Well, where do I begin? I come into the Starbucks location almost every single day. I LOVE the people who work here because they all work towards making exceptional drinks and giving great service. I love when the baristas can recognize my order and start my morning off with a smile. Now, yesterday I came in to order my usual, plus something else for a coworker and I did not recognize any of the ladies who were working. Bummed me out, but oh well. Upon placing my order, the woman told me she would not make my drink in the way I ordered because it is a health code violation. Really? I order this same drink every single day. Every. Single. Day. I order a venti frappucino with two extra shots of espresso in it. And in order for me to receive all of the espresso that I pay for, I always ask for them to simply put it in the trenta cup so I can drink all of my blended espresso-y goodness. But no. Today it is a health code violation. SO, instead of making my drink how they normally do the barista and her little echo who kept reiterating that it was a health code violation poured all that espresso on top of my drink. By the time I got to my car, the already overfilled cup had gotten some of it's deliciousness onto my hand. I go to take a sip and all I got was straight up espresso that had sunk to them bottom. Do you realize how awful that tastes when you think you're about to drink something awesome and you get a huge mouthful of that bitter espresso taste! Long story short, I was very angry. I called corporate simply to find out if this truly is a major problem or not. The kind woman did some research, and informed me that Starbucks does allow people to get their drinks in larger cups if needed, because they want to make every visit great. How kind. I called my Starbucks location to kindly inform the manager of this information that corporate told me and so that I can continue to get my drink the way I like it. I was so in shock at how rude and disrespectful the manager was to me. She kept interrupting me and was trying to get me to quickly end the phone call by saying "Okay thanks for calling. Have a good day." I wasn't even done talking to her or explaining why I called. Why was she rushing me? By the time I finally told her the purpose of my call, she was very rude and did not care that her employees had ruined my great experiences at this location. Needless to say, I will not return here. There is a Starbucks inside the Kroger's near this one. I guess I will go there and get better service. I am sure they'll put my extra espresso in a bigger cup for me. I will miss my fabulous baristas. So sad I will not be returning because of a rude manager. read more

None of the baristas speak to u. Both my drink & my guests drinks were only 3/4th full. I stop every day at the Harpers Pointe location and am always greated whether they know me or not. I have never been short changed at that location nor any other for that matter. Wonder what their story is??? read more

Drink order taken incorrectly, but even if accepting the printed drink label from the initial order, drink made completely incorrectly. Others in line complaining drinks made incorrectly. Also very slow. This despite not being very busy at the time. Also clearly prioritizing drive up customers over in store customers. read more

The worst Starbucks I've been to hands down. For starters, no sign displayed outside of the building indicating there is even a Starbucks located here, very difficult to find. Then I walk in, place is dead quite (probably because no one can find the place) and not a single employee greeted me. Keep in mind there were 5 employees present and no other customers. No drive thru here either. I bet sales cold jump up 300% if they had something indicating to others that hey, THERE IS A STARBUCKS HERE! Coffee was made right though, as usual. read more

A great place to get coffee and get some work done. It is very clean and the chairs are comfortable. There's plenty of parking as well. The drive thru is fast if you come at the right time (late afternoon). Baristas are super nice and fast with your order. read more

Oh look another Starbucks. We had a hankering for some coffee so this place hit the spot. Like all the 'bucks it has free WiFi and plenty of places to sit down and write the next great American novel or just browse Instagram for cute cat pics. Other than that, nothing else comes to my mind, the staff were fine and fast with our drinks. read more