love this place!! always on time and they have never messed up and they're always so welcoming and nice to me

I am not always the biggest Starbucks fan, but this Starbucks in particular is amazing. The staff are always the nicest people ever. Always. Even when I come in at 4:45am. And I swear their drinks always taste better than any other Starbucks. Music and vibes and atmosphere are always good too. read more

Run, don't walk to try the Sugar Plum Cheese danish! It is simply Amazingly Delicious! The brea sausage and egg on toasted English muffi is great too, but OMG that danish was best thing I have had ever! read more

What in the world. The woman taking my order literally acted like she didn't know she was working in a coffee shop. I asked for a grande cold brew in a Venti cup with a packet of stevia and she looked at me like I had three heads and asked me if I wanted a cold brew in one cup and a Venti cup with a Stevia in it separately. I explained to her that I wanted a packet of Stevia in my cold brew that was in the Venti cup and she asked me how many packets of Stevia. One, like I just said. I then left and went to another Starbucks. read more

Had to have them remake my latte with an extra shot of expresso. The first time was all cream. Long wait.

We did a mobile order (Watkins Rd) we got a med drink a large drink and a cookie we got there the cookie was laying there a couple minutes later we got 1 drink after another 6/7 minutes I asked about the other drink all these other people were getting theirs the girls said I have your ticket right here you are in queue I will get it when it's your turn I'm sorry I was already in QUEUE read more

This my favorite Starbucks in East TN. We are in the area 3 or 4 times a year and always come here for Coffee and fellowship. The weather make for great outside visits with reflection times having a great beverage and some self time. We came this week to find that the store just finished a remodel with a upscale feel. The floors to the tables outside were so inviting, staying with the standard of quality that Starbucks personifies. The best part of this Starbucks is the friendly and engaging staff that goes out of their way to engage in a familiar conversation making you feel like you belong, all along giving you a quick service. read more

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This is one busy starbucks! I have never had to wait very long in the drive thru even with the line down the side of the building. They are very efficient. During busy times-ordering for inside pick up is convenient. Super cozy inside too- perfect for a morning meet up. read more

My experience here was absolutely horrible the service was horrible my drink was horrible and when I went back to complain they called me a derogatory slur. read more

There ways this very friendly worker that gave me a free drink and was funny. They were super friendly and sweet and I will continue to go there read more

last time I went through this starbucks drive through I ordered a breakfast sandwich and after driving off realized it was frozen solid after I asked them to warm it. Today I go through and ordered a nitro cold brew with foam and they gave me the drink half full and mostly foam but even the foam wasnt at the top of the cup. I also asked the lady on the speaker how many calories were in the nitro cold brew drinks and she told me that I would have to look that up for myself. This was a very rude way to word this encounter. read more

Starbucks - Coffee & Tea Near Me - Maryville, Tennessee

I use the app for Starbucks in Maryville frequently and order for pick up. . I've been going to Starbucks for years. I stopped this morning on the way to work because I needed to use the bathroom. The store was prac empty at a little before 7 a.m. and both bathrooms were locked. There were signs that said "for customer use only". I understand this for people that don't frequent the store, but considering I have brought them so much business, I was pretty upset about it. To make matters worse, as I was leaving, I saw one of the. employees laughing then she stopped when she realized I saw her. I find this very disappointing. I expect this from a floundering gas station, but not a Starbucks that has regular customers. read more

I came to town for work and after just two visits the staff recognized me, even in the midst of Covid and with a mask. They make me feel genuinely cared for. Keep up the great work! read more

I was in there about 4pm today. After waiting for my drinks almost 25 minutes, I get down the road, all 3 drinks were HORRIBLE! I turn around and go back, the same gentleman that made my horrible drinks tells me very rudely that I would now have to wait til the 14 orders in front of me was done. Another 25 minute wait! Of course I made sure to point out his very poor customer service. (Yes, I have worker in food industry). This young man DOES NOT need to be dealing with customers! I was not the only unhappy customer in at that time. The lady ahead of me the first time was trying to get her money back when I went back second time, she hadn't received her order! read more

I tried to use the drive thru this morning as I had ordered through the app and there were only 3 cars in front of me. SLOW! SO...SLOW...SO INFURIATINGLY SLOW! I sat there for 15 minutes! I wanted to drive away, but there were curbs on both sides, so I was trapped. I legitimately watched 3 different cars park, go inside, and drive away with drinks AND food WHILE I SAT COMPLETELY STILL! I watched the clock tick and with every minute stuck in the inescapable drive thru, I wondered if I would make it to work on time. Listen, if you have any sort of schedule, avoid this drive thru! Go to Chick-fil-A and get 50 coffees and an entire freaking nugget tray in the time it would take this drive thru to serve one single order! I normally don't care about small stuff like this, but it made me late for work AND have a panic attack AND get a warning for speeding. This coffee tastes like sadness! read more

Extremely slow and so cold in the store. Hade to wait over 25 minutes inside for my order.

Decent atmosphere and drinks. However, we had to wait half an hour for a drink that was made and set to the side and forgotten about. Pretty disappointing and frustrating to say the least.. read more

This starbucks has come a long way! The atmosphere and staff are phenomenal. The drinks are made just right every time I have ordered from them. Hot but not boiling. Cold but not freezing. You get the point! The decorations and renovations have made this location a stand out with the nearby stores and make it welcoming and inviting for travelers galore. You are better off going inside to order as the line is never that long but the drive thru is always slammed! To locals this is a much heavier drive thru spot because it is in the center of Maryville with a lot of traffic from all over stopping by. The bathrooms were clean every time I have had to use them as well as the aesthetics of the parking lot. This makes a huge 1st impression for some people. read more

Starbucks - Coffee & Tea Near Me - Maryville, Tennessee

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The slowest, slowest, slooooowest drive-thu I've ever been to. Consistently. Always. Slower than any coffee shop anywhere. And you'd think ordering through mobile and picking up inside would be faster, but no (if you walk inside to pickup, they always forget your food). Prepare for a 20+ minute wait every.single.time. the drinks are good... but I've stopped going here because the service is so terrible. I'd rather face the terror of Alcoa Hwy traffic for the Alcoa Starbucks. In fact, I timed it once and I was BACK home in Maryville in with hot Starbucks from Alcoa faster than going thru the Maryville one. read more

So Rude! The dining room is closed because of COVID. Fine. She sends us to the drive through and tells us we are closing in 20 min at 4:00pm but we'll still take a few customers after that. We wait in line. Finally pull up to order. "We are closed." I look at the clock, it's 4:01pm. There are still 5 cars behind me. I pull up to the window to speak to someone. And everyone ignores me. This is the second time I have had a bad experience in a row, at different locations. I will not be coming back. Dunkin' employees are much nicer. read more

Having not tried one before, It was a wonderful surprise to thoroughly enjoy my second sip of a delicious nitro cold brew with cream while driving home on 321. Even more surprising was the inch long piece of wood lodged in my throat whilst attempting to cough it up and not wreck. For not even being a blended drink you all need to up the food safety quotient a little bit. read more

Starbucks - That's not coffee in my coffee! - Coffee & Tea Near Me - Maryville, Tennessee

It's just like a regular Starbucks, only 10 times slower service. I wouldn't suggest using the drive thru unless it is almost empty unless you have brought food and water with you. Once you're commit to the drive thru you're stuck due to the high curbs. It is not uncommon to be in the drive thru for 25 minutes. I go to Starbucks just about every day at several different locations all over the country and have never seen this Maryville location matched in terms of their slowness. I've literally driven in the parking lot, seen the line and opted to drive all the way to the airport location off of Alcoa highway ordered, and then seen the same cars that were there when I left in the Maryville drive thru as I passed it on my way back home. I guess what I'm saying is, they're slow. read more

EXTREMELY slow service! Waiting in a drive thru for 20 minutes with no way out is TO LONG! Not worth the coffee

This location is consistently awful. It's about half a mile from my house, so we have been there a lot. Lately, we've started just driving to the one on Alcoa Hwy so we can get the right beverage. Also, the baristas are often rude and/or clueless. read more

Sat in the drive thru for over 40 mins. Inside isn't any faster. Honestly the worst service. Period.

I have been coming to this Starbucks for a while now. Every time I go I don't have any issues, but this morning was a mess. I know they just came out with the holiday coffees and they were giving away the free plastic cups. I figured it would be busy. The drive thru was around the building. There was parking spaces open so I went in and the lobby was packed. I placed my order and was waiting for my coffee. I heard people saying they have been waiting 30 minutes for a coffee.. I was fine with that. I could clearly see they were busy and all the workers were working very hard. There was this lady that was way before me and she got her coffee. She went up to the counter to ask a worker a question. She was very calm and polite. The worker exploded on her. She was yelling at this customer in front of the whole store. She was being completely rude to this customer. I understand the worker was stressed but to talk to a person like that was so uncalled for. I can't believe she spoke to the customer like that. So uncalled for. read more

What ever happened to the customer is always right?? I asked for dark Carmel for my Carmel Macchiato due to the shortage of regular Carmel and despite the fact that the barista admitted to having it in stock would not allow me to substitute EVEN with the additional charge. I spoke to the manager and eventually got her to cave in. It was infuriatingly ridiculous. I don't care that you're running low, IF IM BUYING IT, GIVE IT TO ME! (Ps,me if you don't want people using it as a substitute then don't tell them you have it!) read more

This is the poorest management of any Starbucks in the nation. They are constantly closing the inside with only the drive through open, but always have signs outside saying order ahead or pickup outside when it's not ever available. They blame COVID, but it seems like they are only making excuses to be complacent because there is no competition. Glad I have purchased a Breville !! read more

I've visited many Starbucks all over town, throughout the country and several abroad. This one wins the award for slowest and worst service ever! Unfortunately, I didn't read the other reviews and opted for the drive thru. 35 minutes later, I received a peppermint mocha and a caramel macchiato that tasted like watered down coffee without any flavor. Needless to say, I will never be visiting this Starbucks again. A 35 minute wait is ridiculous and completely unacceptable for drive thru service. read more

It's that time of year...Starbucks has released their Christmas selections. My favorite thus far- Caramel Brulee Latte (non-fat of course). The service at the Maryville Starbucks is always fantastic. Try it the next time you're out and need a pick me up:) read more

Starbucks - Tis the season! - Coffee & Tea Near Me - Maryville, Tennessee

The barista at register had no idea what he was doing and the barista training was not much better, he spent more time just talking than preparing the beverage I had ordered ten to fifteen minutes earlier. The owner of the Starbucks should be very concern with quality of service and product being served to this community! read more

Ordered on the app and never got my drink. Same thing for the three other people parked right beside me waiting for there drinks. Also the app won't allow me to do a refund and the phone line was disconnected so I couldn't get ahold of them. read more

Nothing better than waiting 40 plus minutes in a drive-thru. Then you get to the window and watch the girl wearing camouflage have no hustle or pretending to try. We did learn she was ready to go home, we watched her stretch a lot and heard her complain the entire time. You know you're the busiest Starbucks around so hire and train accordingly. read more

They were very nice and it was the first time I have been there and they gave it too me free and they said if I didn't like it that he will make me another one... I will soon be going back read more

Starbucks - Coffee & Tea Near Me - Maryville, Tennessee

The best service I have ever received at a Starbucks before. No joke. The gentleman at the cash register helped me decide what to order and then he brought everything to my table when my order was ready, including napkins! I didn't feel rushed which is a new experience for me at a Starbucks! read more

***Follow up: After about a week I was still stewing over how poorly I was treated here. The details are in my previous review, but to sum up I was told to move back to Minnesota after (unsuccessfully) trying to buy a box of coffee in the drive thru and generally having a terrible time of it. I went in to speak to a manager, and although the young lady I talked to didn't tell me to leave the state, she was still surprisingly short with me. Rather than treat this as a customer service issue, she became argumentative and then told me if I wasn't there to buy something I needed to leave. I don't know why I expected any better. I guess I'm just used to people in service jobs providing service. The people at this store clearly hate their jobs and take it out on the customers. Don't visit this Starbuck's if you can at all avoid it. The staff are simply awful. No cup of coffee is good enough to be worth it, especially when we have Vienna in town, or Dunkin' Donuts down the road. Don't let these rude people ruin your day. read more

I have lived in a number of different cities/towns and I've always been a regular Starbucks customer. I've lived in Maryville for about 3 years and this is the slowest Starbucks I've ever been to. Very disappointing when you have to sit in the drive thru for 20-30 minutes just to get a coffee. It is even more disappointing when you wait that long for your drink only to realize it is the wrong drink or it was made incorrectly. Completely unacceptable when you're paying $4-$7 for a coffee/latte. Corporate needs to come out and support this location because they need help! Staff is friendly but lacks the basic training needed to make a quick, efficient Starbucks experience for their customers! read more

Service is getting faster, Ainsley is totally RUDE on a continuous basis, other than that "ok"

The baristas here are jerks. They act like you are bothering them. On Sunday morning at 9am I don't need an attitude. Just do your job and make my frap. read more

This is the slowest Starbucks on the planet. I have no idea why they don't get more help. Not only are they slow, we have had NUMEROUS drinks made completely wrong... but don't waste your time going back to get it fixed because you will be there another 1hr. read more