This Starbucks is never very fast. I would know...we go A LOT!!! This place is right down the road from me. It services us often, and always with impeccible service and products. The only downfall is the speed of service read more

Starbucks - Matcha and coffee. - Coffee & Tea Near Me - Lorain, Ohio

Consistently fair service with a few minor issues here and there, but they are quick to remedy any wrong orders. I got the new frozen matcha with strawberry sweet foam, my new favorite! Sweet and earthy and hits the spot for the summer! Only negative is the inconsistency with the hours or the order ahead app! read more

Starbucks - Coffee & Tea Near Me - Lorain, Ohio

Placed a mobile order on 11/8 @1:34pm. Went to the store to pick up and the doors were locked. There were few other people waiting outside. Knocked on the door and was ignored by the Starbucks staff. A few minutes later an employee puts a hand written sign on the door saying "Closed" and pointed to it. There were 5-6 employees in the store. The employee then pointed to the drive through. Waited 15-20 minutes in the drive through but it wasn't moving. There were 5 or 6 vehicles ahead of me. I left because I had an appointment to get to. Horrendous service- I can't even cancel a mobile order once placed. Tried calling the store directly but the number goes right to a busy tone multiple times. Starbucks corporate handle my complaint of poor service at this location. No explanation for why the store was closed or why mobile orders were even accepted for f the store was having issues. read more

Long lines but definitely great customer service and they get the order right! The coffee was great and the inside is always clean. read more

Starbucks - Always made the way I love it!!! Salted Caramel Cream Cold Brew - Coffee & Tea Near Me - Lorain, Ohio

why is it that every time I come on the weekends my drink always get messed up? I tell them how to make it and than they tell me I'm wrong?!?!? I've been drinking this drink for 17 years. When I can see the drink is visible wrong and I say that's not the drink I ordered. I get looked at like I'm crazy. I only have two drinks I get from Starbucks straight coffee and my frapp...when I ask them to remake it and it's still make it wrong.... waste of 17 dollars. Will never come back to Starbucks again. read more

Definitely need more employees there. Their drive thru line wraps around the whole area.

there was Very good customer service and they helped me make my order better, the drink was really good. Better than usual!

this morning i went through the drive through and was waiting 20 minutes for a coffee and a Danish. When my time came up and i was at the window it was going into about another 5 minutes waiting without no-one coming out to even say "i apologize for the wait we are delayed or we will be right with you . of course I'm already running into my time to be at work so i had to leave without my coffee. customer service here is awful and the staff doesn't even acknowledge you when you are in the store either . probably never going back to this store again. read more

Nice Starbucks. I got 3 drinks. One for my mom, grandma and I they were delicious. We sat inside for a bought 30min ! Thanks for the great drinks. Staff was also nice. read more

I ordered the Mocha Luxe. And omg this thing was amazing. I drank it so fast I forgot to take the picture. So I snapshot off the web. The whipped cream even had coffee infused in it. You must try this delicious drink. If you don't. You will be missing out. Oh. Btw. I went in. I did not use the drive through. I didn't know what I wanted. So I told the Barista to surprise me. And this is what I received. I love surprises. read more

Starbucks - Coffee & Tea Near Me - Lorain, Ohio

Given how short staffed they are, these people are doing an amazing job! There was only about three of four people working, slammed with orders, but they still manage to work quickly an efficiently. I had to wait a little bit for my order to be complete, but I cannot complain given how few people were in there working. I appreciate their hard work! read more

Starbucks - a hand holding a cup of coffee in a car - Coffee & Tea Near Me - Lorain, Ohio

Of course, Lorain gets a real Starbucks store after I move away! Glad to see Lorain getting hip to the times. Immediately greeted upon arrival. Cashier was friendly and so was the barista making my order. Ample space for working or meeting up with friends. Added bonus: drive thru location! read more

Starbucks - Iced Grande Soy Caramel Macchiato - Coffee & Tea Near Me - Lorain, Ohio

Their service is fine when they are actually open. It seems however, they just choose their hours at random. Super inconvenient.

their service hours suck we went to get a BOGO and they said they weren't doing it at this time like why is it between certain hours? STUPID

On 5/28/22 I placed an order at 5:53pm and was charged by the mobile app. The receipt said pickup time was 6:02pm. There were at least employees in the store who made eye contact with me when I went up to the door but they wouldn't engage or really acknowledge me. They placed a closed sign on the door that also said "drive thru only." So I went to the drive-thru, but they had closed off that with a construction cone. Four other customers came up to the store while I was trying to figure out how to get my money back. These things happens at this Starbucks all the time. read more

It's your average Starbucks - normal amount of offerings with great pastry, sweets and food selection. Items in hand to purchase or quick bites to go. Small amount of indoor seating, however what's there is great to sit and enjoy your coffee I'd get some work done. There's a substantial amount of outdoor seating for those pleasant days when you want to enjoy some sunshine, wind or nature with your brew. read more

I felt racism. That being said I am a white, elderly lady - but, I spoke spanish to someone who was with me. Enough said, I immediately felt the wall of racism go up. My order came out after two that were behind me and they screwed up the orders. I paid and walked out, never to return. If you are not a favorite among their own. read more

They just opened in September 2013. It's nice to finally see a Starbucks in Lorain . Having grown up here I admire businesses that try To revive a town/city. Great location just off a main road , the place is immaculate. I will HAVE to come back! read more

Starbucks - Coffee & Tea Near Me - Lorain, Ohio

Terrible in store service. I wasn't greeted because the staff were complaining to one another. Eventually I put in my drink order and was forgotten. They told me I needed to dictate my order to the staff because they were out of printer stickers. No apology, no nothing. The drive-through window has not been bad, but stay out of this store. read more

We stopped at this location while driving through Ohio, as the rest stop left something to be desired. I usually order online, but I decided to just order at the register. We ordered, and only after the fact, were we informed that they didn't have part of our order. Then, I asked for a replacement to only be told they were out of that as well as my third choice. Shortly after, a different barista told me they did in fact have my secons choice. While the drinks in our order were fairly accurate, my chai latte had more milk than usual, and my partner's coffee had sugar that was not ordered. In addition, the store was dirty. We will not be stopping here in the future. read more

Starbuck's is usually very inviting!! Today, Audrey, made our visit quite frustrating when she wouldn't cooperate in describing our drinks. Afterall, there were 5 of us. Please teach some of ur employees about proper etiquette & hospitality! Afterall, isn't that it's all about? Being a successful business and all. #unsatisfiedcustomer read more

Starbucks - Coffee & Tea Near Me - Lorain, Ohio

Customer service is terrible. Extremely slow! Finally got a barrista from the Abbe Rd. store for a fill in and he is flawless.

The last few weeks I've noticed it's become more disorganized Everytime in go in! The drive thru costumer come first the online costumer comes first I waited for help it was as if I wasn't even there so I left! read more

Regardless of which Starbucks I visit, they are always the same. (And that's definitely not a bad thing). I love when I'm traveling anywhere and see that familiar green and white logo. The sounds of the coffee machines whirring, dishes clanging, multiple conversations going at once and the soft background music always makes for a great experience. My favorite thing to get here is a grande white chocolate mocha latte. When I'm feeling the need for something sweet, I add a pump of raspberry. *yum yum* So imagine my surprise when I'm driving through the very country area of Oberlin and bump into this oh so familiar green and white logo. A nice and pleasant surprise. The staff was nice and my order was done very quickly. So I'm walking away a very pleased and happy customer. read more

This is my favorite location to go to because the staff is always in such a great mood. I'm a morning person and when I'm still a little groggy they are so upbeat and just seem to change my mood for the better. An added bonus-- they make my coffee taste better than when I order at any other location. read more

Great drive through. Very fast even when's there's a line. Drinks are consistent and very good. Friendly staff as well. read more

Starbucks - Coffee & Tea Near Me - Lorain, Ohio

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I got a @Starbucks gift card as a gift from a dear friend of mine, so I placed an order 4 refreshers on my mobile app spending my own hard earned $ forgetting about the gift card. I pull up to the speaker and decided I wanted a frappuccino so I order it, go up to the window to find out they didn't activate it. The cashier turned into a c+×÷ acting like I was trying to get 1 over on her after I just bought my own shit. I tell u what I'm calling corporate and telling them what happened. And, personally I will never go back. F+×÷ Leavitt road Lorain Starbucks. read more

Slowest service ever! this is the second time I've tried their drive-thru. I've been in line for over 15 minutes and not even close to the front. Last week I left because the line was not even moving. This will be my last visit to this Starbucks. read more

WOW - maybe management does read reviews?!? On Wed June 21, 2017 at approximately 1p I stopped into this Starbuck's and was AMAZED at the fabulous service! There were 3 people working - 2 female and 1 male. These employees synchronized their work to complete my order w.o ever even communicating to each other. It was fast, efficient, and friendly. I wouldn't be so impressed w this from another Starbuck's but as I've said in my last review, this particular location was seriously lacking! A job well done - thank you! I look forward to returning! (I'm holding back on the 4 stars until I experience some consistency!) read more

The Bucks is my happy place. I'd take a Strawberry Refresher every day if I could! I'd even give this Starbucks a 5 star but this location I cant do it. Not that my drinks aren't good, because their amazing every time. I make sure to tip half, always. The window barista's are always nice. It's when I go inside and order there is one woman who is terrible. She never smiles and has the same attitude everytime. I think she might be a manager even. She ruines the experience everytime I'm there. I could do without her eye rolls and huffing and puffing on mine and every other customers drinks. She makes it obvious she doesn't want to be there. I only come back because I'm there to have my Starbucks not for her. But she should consider manners, it could help? read more

I love them so much. I love Starbucks, and I love this one. Jeff, the GM, is so chill and always ready to chat. Chelsea is so bubbly and funny and makes my day with each visit. Once I left my purse by accident and Liz found me on Facebook to let me know they had it in the safe for me. Even when my husband goes in to get my order they write cute notes on my cup for me. read more

Best Starbucks around... The baristas know how to make there drinks... Other Starbucks employees barely look you in the eyes and here they are friendly and chipper... Highly recommend for a great cup of coffee and great service :-) read more

Great place to study, especially since they are open until 11pm on weekends! Love that!! Only thing that is bad and worth 3 stars is that the employees that work there are very LOUD... The whole time. It's very rude and serves as discourtesy to here who are obviously studying with books out and laptops open. Great use for beats by Dre headphones to tune them out. Other than that great cafe to study, perfect lighting, hard chairs so that you don't get too comfortable while studying. Drinks made fast! Bathroom and seating areas are always clean. read more

While visiting from out of town I stopped in this Starbucks. There were at least 5 girls working who all made eye contact with me at one point, but did not say, "hi" or "we'll be right with you". I stood there for several minutes before I finally got helped even though I was the only person in there. My drink overflowed and instead of wiping it down she just slid it over to me soaking wet and sticky. Maybe this sort of service is standard in Ohio, but being from Las Vegas, we take pride in our excellent customer service. It's too bad because they missed out on a large tip and a customer for the rest of my stay here. God help these rude millenials. read more

Not all Starbucks are alike apparently. We completed a mobile order eight minutes away from this location. Once we arrived, we entered the store and our order was not ready. At other Starbucks, mobile orders are top priority. This store didn't seem to know how the mobile order works. After waiting in line for 10 minutes, we were shocked that our order was still hanging off the mobile order machine! That meant another wait for our order to be made. When my husband took a sip, it was made incorrectly! Wow! Wasted trip to Starbucks! Stay away from this location if you value your time and taste buds. read more

I love coffee so naturally I love Starbucks. I always like to try the seasonal items as well as the secret menu items! Ask for Jenna she does your coffee right! read more

This is my favorite Starbucks!!! I go several times a week. The girls are always really sweet and they make the best tasting drinks at this location in my opinion. I never write reviews but I had to make a exception cause this store is awesome. read more

Drive thru closed AFTER pulling up to the speaker. Couldn't even put a notice up at the entrance. Lined up out the door, workers just standing around chit chatting. Absolutely ridiculous. Will never return to this location. read more

Staff is nice and coffee get made quickly .. Most of the Starbucks are the same but friendly staffs is an important factor! Maybe the building is not the coolest one, I gave 5 stars to the one in Seattle. read more

Service is always quick inside and through the drive-thru even when there is a line. Food and drink quality is consistent. My favorite part about this location is the upbeat and cheerful employees, it must be exhausting for them to be always "on", but it is noticed and appreciated! read more