I never complain especially about a Starbucks. I I go every day for my same beverage and it cost me $8.19. I never complain. Even when it's wrong my favourite part of going to Starbucks is on my birthday when I get my drink for free however, unfortunately i missed getting to a Starbucks on my actual birthday, yesterday however, my local Starbucks never has a problem, honouring that even when going in the next day I recently moved to this end of town granted it's this end of town so maybe that's why when I asked if I could have my birthday drink, honoured as yesterday was Sunday and I missed it. I was told no the barista did not make any effort to ask anybody if this could be an exception or anything I never complain I was happy to pay for my beverages today to the point of the matter is this is something that you as a business do to make your guests feel special it's something that isn't offered at your competitors so it is something that I love to take advantage of and I'm so sad that on my birthday I can't even take advantage of this offer shame I will not be going to this location ever again after this experience definitely not to the Starbucks standard I'm used to to read more