Have had two excellent customer service experiences with Debra at the 5555 Sunset Blvd/378 location in the last two weeks - she's friendly, engaging & was impressed that she offered to make a sample of a new drink I asked if she'd tried. Always appreciate baristas who are so happy they want to create a great experience for customers! read more

My favorite Starbucks! Laidback atmosphere and cool friendly employees. I love stopping in for a coffee with a friend. I definitely recommend this location to everyone! read more

Starbucks - Coffee & Tea Near Me - Lexington, South Carolina

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I love chai lattes. I got one yesterday and it tasted like hot milk. there was no chai flavor in it. I go back today and the same thing. no chai flavor. just hot milk. come on Starbucks you can do better than this. read more

My youngest and I stopped her after our mama/son day. We wanted something refreshing. The store was quiet, has some customers. The service was great and quick. Our drinks were fantastic. My youngest ordered a frozen mango dragonfruit lemonade and I had a frozen pineapple lemonade. They were a perfect treat for this hot day. Our only complaint, we'll really my youngest's, they spelled his name correctly! He said "mom they spell it wrong purposefully and mine is right. I had to laugh! read more

Starbucks - Yummy frozen treTs - Coffee & Tea Near Me - Lexington, South Carolina

By far the worst Starbucks! I ordered a pink drink and received a cup of milk with a HINT of strawberry flavor and only 2 chunks of strawberry! Very disappointed! read more

Who does not like Starbucks? No, I don't go every day or even once a week. When I do go it's always a great time and my drink is amazing. I will say this one is on the slower side than the one inside Target but still good. They aways bring out a pup cup for my dog which she loves very much. I can ask for anything and they can change it or make it. Sometimes we make a great new drink. I am not a dunkin person but I am a Starbucks girl!!!!!! read more

I came here with four friends. I got the mocha cookie crumble 10/10!!! One got the peppermint mocha and she said it was "ok" 7/10. Another got caramel crunch no whip frappuccino 9/10. The boy got a cookie crumble frappe 10/10. The other one got the gingerbread latte she did not like it. They got "another's" order wrong. She ordered it with no whip cream THEY PUT WHIP CREAM!!! The place smelled delicious. read more

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This is the most horrible Starbucks locations I have ever been to (and I've been to A LOT). The service horrible and SLOW. Every single time I've come to this location I'm in the drive thru for a minimum of 15 minutes. I don't go in because I have small kids but even when I did, I sat in the lobby for 20 minutes waiting for my MOBILE order. There are a few workers so it's not due to lack of staff. I don't know what it is but this locations needs a major overhaul or just needs to shut down. read more

Ordered a venti latte and when I received the drink it felt really empty on the way home I didnt take one sip of my coffee and when I did get home I opened the lid to see it was half empty. Im more than disappointed by this it was a waste of my money. read more

Starbucks - Half empty coffee - Coffee & Tea Near Me - Lexington, South Carolina

Amazing Starbucks experience! super friendly staff and hardly any wait at all! The baristas even helped me pick out a new drink!

I used to work at a Starbucks years ago and know the level of customer service expected of staff. I was appalled by the experience we had. We were in a drive thru ordering for a full car, my sister in law was ordering and the girl taking the order wasn't understanding the order so a gentleman came on and was taking it then, but still with the girl on the radio. There were a couple people talking and my sister in law wanted to reiterate she didn't want caffeine, so requested no espresso to clarify due to her order having been given to her wrong before. She just wanted a peppermint hot chocolate and when she said that the girl said "you said you didn't want chocolate" my sister-in-law said "no, I didn't want the shot I do want the chocolate", and to that the girl said "you DID say you didn't want chocolate, EVERYONE heard it". Well, being that the car was full of people we all know she didn't, I told her to just leave but she wanted to bring coffees home. She did talk to the manager who apologized and even tried to make it right which is the only reason I contemplated 2 stars but the comment was so uncalled for and rude I was just astonished. Even if my sister-in-law had said that, it's completely unprofessional to be so confrontational in a customer service role, especially when my sister in law was being sweet and just clarifying her order. The man who tried to help and manager were great but we will never come back due to this one employee. My sister in law is a Starbucks fiend and goes daily and spends a decent amount of money on coffees and treats for her fam. Now, she will venture a bit farther since this was the closet location. read more

Starbucks - Drive thru - Coffee & Tea Near Me - Lexington, South Carolina

Literally, every single time I go to this Starbucks, they are out of almost everything. It doesn't matter what time of day, and it doesn't matter what it is. They will be out of what you are ordering. I'm not sure if it's the employees just not wanting to make the drink that you are asking for or what. But please, save yourself the trip and do not stop by this Starbucks. They will be out of whatever you want. read more

Great work space. This Bux has a big beautiful covered patio with fans, and a spacious interior with tables and armchairs. My venti custom beverage was perfect and the staff were kind. I've been through the drive thru a number of times without trouble as well. read more

Starbucks - Coffee & Tea Near Me - Lexington, South Carolina

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This is the worst Starbucks I've ever been to. The wait times are absolutely horrendous. I have waited 30 min to order and get a drink when there have only been two cars in front of me. The staff is rude half of the time and my drink is wrong the other half of the time. I've had them give me a grande frappe in a venti cup filled halfway up with whip cream when it should have been a venti, more than once. My husband has received a venti cup of hot milk instead of a caramel macchiato, twice. Also, Jen a larger dark haired lady left the window partially open once (after she gave us the wrong drinks) and we overheard her talking badly about us and making fun of my husband and I saying we ordered the wrong drinks and that we are dumb. I have been drinking Starbucks multiple times a week for 25+ years so I know I didn't order my drink wrong. read more

This location is just really bad. They take forever. I understand being short staffed but the store is fully staffed, at least seven employees. Not one person greets you. There is no reason you should have to wait 45 mins for a mobile order, even when you've been standing around the pick up area for 20 mins, no one wants to ask your name to check on your order. read more

After 4 o'clock in the afternoon there is a line going around the building they're sitting there counting inventory rather than actually servicing customers they refuse to allow anyone to order in the café even though it is unlocked and open and there are people in there eating. Very rude obnoxious Employees. Will never go there again I do not recommend. Travel down the road a little further in either direction and get much better service in a better tasting cup of coffee read more

Can't remember the last time I've ever been this disappointed in a business. I went to this terrible Starbucks so we could get two coffees and leave. The drive-through line was wrapped around the building, so we went inside. After we ordered our two drinks that were very simple, both of them came out incorrect, after it took over 30 minutes for them to be prepared. The whole time there were three screaming children inside the establishment yelling at the top of their lungs, being obnoxious playing patty cake. The woman who took our order was rude, unpleasant, disrespectful, and not knowledgeable regarding Starbucks' standards. The woman who prepared our coffees incorrectly was upset when we told her that she made them wrong. If you're looking for a reason to go to any other restaurant/coffee shop than Starbucks, this is it. read more

Good lord.... don't come to this Starbucks if you are ever in a hurry... the true definition of that southern stereotype "everything is slower in the south"... Some folks have made reviews about the drive through taking at least 15 min... they are in no way exaggerating, but to add, the staff here seems to give no qualms about their speed at all... nothing is more frustrating than a business who simply doesn't care about constantly improving. read more

Awesome staff, always so welcoming & polite! They are also great about making adjustments if they are out of a certain product!

This review isn't so much for the actual store itself but for whatever employee is working taking the orders this morning he was extremely rude! Starbucks maybe you should teach your employees to listen that way they won't get the orders incorrect not only did he keep cutting me off every time I try to order he was also talking over his fellow employee on top of that considering the fact that he wasn't listening he messed up both of my drinks I'm not really that picky but the service was absolutely atrocious so whatever mill was working and taking orders this morning this review is specifically for him! read more

Closed at 1:30 in the afternoon. Wasted 20 minutes waiting in line behind 5 other cars to get ignored at ordering speaker, and then again at the window. Despite being in line before they closed, they made no attempt tell anyone in line they were closing and their orders would not be taken. The girl inside inside simply rudely gestured to the wet piece of paper on the window that may have once said something, but was completely illegible. read more

The guy name Chris has the BEST customer service. very polite, respectful, always has a smile on his face, keeps drive through moving fast, always has a positive attitude, makes quick conversations short and simple while drinks are being made. that is what you call FANTASTIC customer service. read more

Not a fan of this location. The wait always seems to be extraordinarily long, and service is minimal at best. I may just be unlucky, but the baristas here always seem so indifferent to helping out. They just have that weird hint of haughty superiority for no reason. The coffee's okay, but I've certainly had much better, even at other Starbucks. The most recent time I tried to go (yesterday) they were closed. In the middle of the afternoon. Why? Just weird. No thanks Starbucks. You can keep your haughtiness, I'll enjoy my Joe elsewhere. read more

I frequent Starbucks often and this is by far the slowest service ever. On average I wait 10 min or more in the drive-thru. Something really needs to change here. read more

I love the layout of this Starbucks! I sometimes do the drive thru but days like today it feels good to just walk in and smell the coffee while I wait! About 2 years ago they discontinued my favorite coffee which made me not come as much, but I love the salted caramel mocha for the holidays! read more

Starbucks - Coffee & Tea Near Me - Lexington, South Carolina

I never give a negative review, but I feel the need to do so after the poor customer service I just received. I am giving two stars instead of one due to how busy the drive-thru (still weird to me) was this morning. As a customer, paying 5 bucks for a cup of coffee, the least you can do is acknowledge me when I am waiting and return a thank you - in reality you should be the one saying thank you to begin with. I realize that I'm not one of the friends you were yapping with while I was waiting in line or a cool suburban wanna-be hipster wearing my mane in a crocheted toboggan, but I am a paying customer and expect to be treated graciously. Thankfully, I rarely venture to Lexington and the coffee houses in Columbia will continue to get my 5 bucks. read more

Over the last year or so this location has disappointed over and over again. There were at least 7 employees present so clearly the lack of staffing is not the cause. This is the only location of 3 that I visit fairly frequently that I'm not greeted or acknowledged with it the first few steps inside the door. I head straight to the end of the counter for a mobile pick up and wait for about 5 mins without being acknowledged or asked if I was coming in for a pick up. Being blatantly ignored and avoided after having made eye contact multiple times is a huge pet peeve of mine. read more

To say I'm beyond excited for the new Starbucks near I-20 to open is putting it lightly after dealing with this place for the last year and a half. There are some nice people working inside--and some real sour people--and the place is usually clean, so it is tolerable to sit inside and work for a while. But the place (specifically the chairs) are so uncomfortable. And the set-up makes no sense sometimes. Too many groups of tables that end up being monopolized by one person when there is clearly room for like 6 people. And the service is so SLOW. so. so so so so SLOW. I've never even gone through the drive through because every time that I've thought about it the line has been wrapped around the building. Actually, I almost braved it once, but got so annoyed waiting that I got out of line and said screw the coffee. And it makes no sense because there is always so many people working, though most of them do seem to be wandering from station to station not doing anything. Let's hope that the new place is better. If not, I'll have to keep driving to Harbison, which is its own form of torture. read more

Went through the drive thru with 2 other people and we decided to all pay together to make it easier on the cashier. She seemed snippy while we ordered but nothing too inexcusable. Ordered pretty simple orders and had an offer for a free drink from the app so when Sam opened the window she was instructed by 2 passengers to scan the phone for the free drink and we would pay all together afterwards on one card. She then said the bill was $14 for a black coffee and a frap... So we asked her if the drink was removed from the bill and Sam got a huge attitude and said" you didn't tell me to scan it for a discount, you have to tell me" and then closed the window. Very very rude and slow and they only had pike roast available.... terrible awful location and Sam has terrible customer service skills read more

Reviewing the efficiency of the drive-thru line. Starbucks is Starbucks, I really only get their iced black tea so it's pretty hard to mess that up. The first and only time I went to this Starbucks I went through the drive-thru line and waited 22 minutes. TWENTY TWO. TWENTY TWO MINUTES. 22. 11+11 minutes. My tea is $2.96. I think I spent more $$ in gas waiting in line then what my tea costs. ¯\(°_o)/¯ Never again. read more

Some have said the service is slow but I think they do a good job with a friendly attitude. This place has lines during rush hour but that's because it seems like everyone in the town stops here. read more

Attitude unbecoming. Forgot my drink. I had already finished my breakfast sandwich when I finally asked about it. The girl slammed down the shot glasses after she poored them into my drink. Then she set my drink on counter with no name or the hot strap protector. This what I get for being a new gold card member they keep that D#*# card read more

great experience- mobile order ready to go - minimal wait - friendly staff

Waited an hour after arriving at the store for an online order that contained 3 beverages. Always extended wait at this store.

Went in on a rainy day, just wanting a simple caramel frappucino. Given, they were quite busy, however it seemed like all I was given was 80%water mixed with a flavorless caramel syrup topped with whipped cream. I have ordered many frappucinos from Starbucks before, and needless to say this is not what It should taste like. Then my friend goes to get a peppermint mocha which she has ordered many times before.. It tasted like black coffee with a tart pepperminty chocolate after taste. Not appealing and very disappointing. We didn't want to bother asking for another since the line was basically out the door, so we just left with horrible over priced "coffee" and a pocket minus ten dollars. read more

Placed a mobile order. Arrived shortly after and waited in the mobile pick up area. Walk-in customers came and went as I waited. The thing that I'm not happy with is that I stood there for 10 minutes and NOBODY acknowledges me , says hello , good morning OR do you have a mobile order. Finally one of the ladies asked, I provided my name. She then walks over to a different area where my order has been completed for a while. She could have asked me that 10 minutes ago and I would have been on my way. Very disappointing in the lack of customer awareness. read more

I work in the area and I've been patronizing since their opening. I use the app to order ahead as my beverage is always ready. Even if I walk in the wait is never long. I've never, ever been through a Starbucks drive thru, as I would expect the line to be long because people are ordering customized beverages, so people, how about trying to refrain from the bad reviews. UGH! The staff is wonderful! read more

Probably the slowest Starbucks I've been to anywhere. Every time. It shouldn't take 15 minutes for a black coffee

The staff is always working hard at this location and this place is always extremely busy. I go to this location four to five times a week and always get great service with a smile and the drinks are always perfect. The town of Lexington should have not ever allowed the design of the parking lot and it should allow for one to drive around the entire building, as sometimes it is so packed it backs up onto 378, which is so dangerous but people should use common sense and not hang out on the main road as part of the drive thru line. You can always park by the bank or dental office and use the mobile application. It just shows we could use another one close by maybe on highway 6 near Steinmart. The staff does the best they can with the amount of customers. read more

Good Coffee !! But other products may vary from employee from employee - They might be good - if the one who is making is trained right.