Stopped by this Starbucks today and had one of the more baffling experiences I've had at a café in a long time. The drive-thru line was about 10 cars deep, so we figured we'd be smart: park the car, head inside, and skip the wait. Inside, the place was practically empty, not a single person was waiting to be served. Perfect, right? Not exactly.
We placed a simple order: two drinks and one café item. The food item came out almost immediately, which gave us hope things were running smoothly. Meanwhile, every single car in the drive-thru kept moving like a well-oiled machine, all of them were helped, and their orders were filled at lightning speed.
Then the confusion began.
Our first drink finally came out, and that was the last normal part of our visit. We watched as people who arrived after us both inside and in the drive-thru got their drinks with no delays. Meanwhile, our second drink seemed to have vanished into another dimension.
We spoke to the workers, showed them the order in the app so they could see exactly what was missing, and waited some more. Eventually someone located... absolutely nothing. The drink simply hadn't been made.
They prepared it but it came out the wrong size, and the barista claimed I had asked for that size. I hadn't said a word about size; I literally showed them the app.
So the second drink was remade again, this time correctly. By the time we finally had both drinks in hand, over 20 minutes had passed. For two drinks. With no line inside.
Ridiculous. A place that can handle a 10-car drive-thru shouldn't fall apart when one person walks through the door. read more