Andrew was a great server at the window. Regular roast coffee is a good choice. Good price versus specialty drink prices. Only non positive was waiting for more to be brewed, but that was not worth a full star drop. read more

Waited 40 minutes for my food and had to ask several times. They kept serving new customers while telling me, "We're busy." The only person who was kind was the guy with light-colored eyes preparing the food. Honestly, I won't be coming back. read more

Usually love Starbucks and workers are great! But every time I've been getting cold brew with cold foam.. there's never cold foam or it's super liquid/thin cold foam. It's happened at multiple locations sadly. :( spend so much money too! read more

Starbucks - Cold brew with chocolate cold foam - Coffee & Tea Near Me - Kalamazoo, Michigan

Great service, great food and not bad WiFi. We even met our notary to close on our house there.

The service was so slow. I sat in the drive thru for over 15 minutes and hadn't even received my drink. Yes it was the lunch rush but there was barely a line and the parking lot was empty. I understand mobile orders are important but why are we prioritizing customers who aren't even in the store versus those who are there and waiting. Do better. read more

Like many Starbucks, the staff changes and so does the environment and service. There has been enough positive change at this location to warrant a new review (see below for previous review). When in Kalamazoo, this is my choice location to get work done. The current staff is very friendly and on many occasions, recently, they have gone out of their way to be service oriented. I enjoy my time here but sometimes it is difficult to get a seat. As far as the product, it's Starbucks. You can tell there has been a shift in management or training. I hope this review is the review that stays up for a while (unless they get to a 5 star rating). read more

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Not a lot to be said. It's your typical Starbuck's. They did a good job making a consistent drink in a quick turnaround time. I would always recommend ordering ahead using the app. They have a really nice rewards program. I use Starbuck's a lot because of this program. While the coffee and atmosphere aren't quite as nice as local roasters and shops, the convenience makes it a regular choice for me. read more

Starbucks - Main seating area - Coffee & Tea Near Me - Kalamazoo, Michigan

Though it's too expensive for my teacher's salary, my students gave me a gift card at the end of the school year. The sandwiches are good and freshly made, very hot and delicious, my husband's sandwich fell off of the bag as the bottom just opened up, luckily a barista saw what happened and immediately offered to make him a new one, nice, they forgot to make his coffee so he had to ask for it, by then I had finished my sandwich. He got his coffee and me sandwich and we proceeded to leave, his sandwich fell off the bag again as we got in our car, , it fell on his shoe, he still ate it, we were in a hurry. we just left. read more

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Gotta love my Starbucks! While I do love other coffee places as well, Starbucks, in my opinion, has the best rewards program as well as running special promotions where you can earn extra "stars" or double "stars". The staff at the Stadium Drive Kalamazoo location and the B Dr. North Battle Creek location have the friendliest staff! They have some food items -- I typically get a bagel or the lemon pound cake because I can't eat eggs -- I can eat eggs that are cooked/baked into other things, but I can't eat a cooked egg without a bad reaction so I stick to the snack type foods. I really like their plain bagels but if you come later in the afternoon, they typically sell out of the plain bagels. While I know many people comment on "corporate store = corporate coffee" but the staff at the Kalamazoo Stadium Drive and the Battle Creek B Drive North locations are really personable! read more

I really have NO idea why this location has such a bad review, the workers are great, helpful and quick on their toes! They got me my drink (and yes I timed it being curious) in 3 minutes 19 seconds and they were SWAMPED, they have a cute little set up inside, and one thing I love is the comfy seating. Yes they are semi connected to another business and the drive through is a weird mess, but they are efficient, nice workers, clean and have great prices. They have this amazing little thing I didn't get the pleasure of taking a photo of (left my phone in the car) but, they have a couple baskets to collect toiletries, like shampoo, feminine products, lotions and so forth! I think it's a very amazing thing to do, plus, they have coffee and let's face it, COFFEE IS LIFE! If you have given a low review, try this place again! I recommend the Caramel Frappuchino ! MMMM to die for! read more

Starbucks - Venti mocha Frappuccino - Coffee & Tea Near Me - Kalamazoo, Michigan

This particular location is great. My drink is consistent (i basically get the same drink every day) and the staff is very nice, even at 6 in the morning. I like to come to this specific location to study and do my homework because I cannot do it in my room and I love Starbucks so why not. I do like the setup, the open space, and how close it is to me. BUT it is absolutely freezing inside, might not feel like that to the workers since they are running around and obviously working. BUT the lobby is astonishingly cold, I feel the need to almost bring my hat and gloves with me. Anytime I come in I do not see one person take off their coat around me. I just feel uncomfortable the whole time. read more

A little disappointed with my morning coffee this morning. I ordered a grande caramel white mocha with and extra shot of espresso at a warm temp so I could immediately drink it and it not be to hot. They completely forgot to put any espresso in it at all. I called and they were very good about remaking it. The girl who made it wrong the first time even gave me a Venti this time instead of a grande but then made it too hot for me to be able to drink, even after asking me if I wanted it warm again. I know it will cool and be ok, it's just the fact that it got screwed up BOTH times. read more

Starbucks - Venti Caramel White Chocolate Mocha - Coffee & Tea Near Me - Kalamazoo, Michigan

Kind of a weird location. If you are coming from the wrong direction, at the wrong time of the day (like I was) it can be difficult to get to. However, the drive through was easy with easy access to the highway. My order was quick, but then the guy at the window just walked away. A lady returned with my credit card (I'm always nervous when people pass my credit card to each other)... and the guy never came back! However, it's drive through... and they handed me my receipt without having to ask (which is a bonus!). 3 STARS read more

I go here probably 2-3 times a week and it's always a great experience but today was even better! Avi kept me entertained and engaged with their jokes and fun conversation. It was a great start to my day. read more

Slowest Starbucks EVVVVVER! Multiple times here, and always same thing. No more. If you are in a hurry I wouldn't recommend choosing this one. read more

Love the new iced coffee with cold foam! It is so tasty. This location is really nice about giving pup cups (small whipped creams) for my kids. Mobile ordering is the best way to cut the line. read more

Starbucks - Coffee & Tea Near Me - Kalamazoo, Michigan

This Starbucks is basically the worst. Not as bad as the one on West Main, but pretty close. I went in today to order some coffee before class, and I ended up waiting over 15 minutes (at 5:00pm) for my drink. Why? First, the barista who rang me up scanned my app and used my remaining money even though I told her I had stars to use. She then proceeded to use the stars to pay for the rest of the drink instead of the entire drink. She did not offer to fix her error. Then my cup sat on the bar for 13 minutes while the barista making drinks proceeded to fill 3-4 other orders that came in after mine. She asked what I was waiting for. I told her. She said my drink would be out shortly. It sat there so long after that, the label fell off the cup and everyone just ignored it. After I had waited for 13 minutes someone else asked me what I was waiting for. I told her and pointed to the cup. And she picked it up and said "sorry 'bout that" and then hastily made the drink. By the time I left I was there for 16 minutes and was late for class when the store was not even busy. The drive through was busy, but my drink should have been made quicker and had I not said anything I would have been waiting even longer. No one offered me any kind of solution to fix the money issue or the extra wait time. read more

Going on 25 minutes after ordering, waiting in the drive thru. We haven't moved for 10 minutes. I'm still 4 cars behind the window. No sense of urgency. Plenty of other Starbucks to choose from. Don't choose this one. read more

This Starbucks magically never has oatmilk in stock whenever I go to this location, which I go to 3-4 times a week. Their customer service continually has gotten worse, today they didn't even have my order in the system after I ordered at the register. And lastly, they're not friendly and when they make a mistake they aren't very apologetic. I'm going to start going out of my way to go to other Starbucks locations. read more

Always pleases me to find a drive thru Starbucks near my hotel. Baristas were friendly, place wasn't packed at 8:30 am. Only complaint was they didn't have any bottles of water left, but it happens. All in all a good Starbucks. read more

2$ cold grande after two is back. Clean, good ambiance and service. You know what you will get with starbucks. Drive through is quick and convient to get on and off the highway. Plenty of seating. read more

Starbucks - Coffee & Tea Near Me - Kalamazoo, Michigan

Terrible. Took 20 minutes to get through the drive through line only one car in front of me. Drink was poorly made and served with the wrong lid due to running out. To boot watched them hand my drink into the car in front of me who handed it back because it wasn't theirs. Not cool in covid times. Essentially paid $6 for a drink I threw away because it sucked and because it was given to someone else first, and made me late for work. Way to go Starbucks! read more

Simple order... and failed. 2 Venti coffees with cream and light ice. But they both were missing the cream and light ice. And it even came up on the ordering screen exactly how I ordered it. read more

Typically I love using the app to order my coffee so I can bypass the lines. This particular Starbucks is extremely slow. I placed my order 10 minutes before I stopped in. When I walked up to the counter there was no sign for mobile orders as they're typically is. I waited for a few minutes and then ask the cashier. My ticket had not even been started yet. People that came in after me receive their drinks before mine. This defeats the purpose of the mobile app. It's not like they were busy. On a positive note the coffee was nice and hot though. read more

Good Starbucks location. I only drink venti Pikes Place so hard to comment on all their coffees, but I buy coffee for my team 8-10 times a year and they always like the lattes/mochas/pumpkin spices/etc. Good speed of service. read more

Starbucks - Two days from ultra marathon and grabbing coffee. - Coffee & Tea Near Me - Kalamazoo, Michigan

This is by far the worst Starbucks on earth. Unless Mogadishu has a Starbucks. I came in at 2pm on Aug. 9th and they were SLOOOOOOOOOOOW. I came in because the cars wrapped around the building. The register female was so slow (and I'm not going to say it's because of her size) and surly and made no eye contact that I dropped my Veranda instants and went to the grocery store nearby for their generic bottled latte. And keep in mind I felt the hostility 5 patrons deep in line, because the girl at the register made a comment about the rudeness of Yokozuna when she walked off. This Starbucks is not a fun-normal Starbucks. This store makes you leave super angry. read more

Coffee Nazi alert!! Rachel the manager was very condescending to me after not listening to me when i asked to help describe how I like my custom made latte. When you spend $5 on a latte you like it to be made right. I told the Barista I had a custom order and she was very happy to work with me. However, Rachel stepped in and disregarded me altogether and started to make my drink wrong. When I asked her to start over she got irritated and told me I could let her do her job or leave. I thought helping customer's get the drink they want was her job. Rachel has some clear control issues where she feels customers are here to follow her commands. She finally threatened to call the police when I would not leave without my coffee. I've been a loyal Starbucks Gold customer for years. I've never been treated this poorly anywhere by any company before. read more

An absolutely horrible location. Every time I go they either are closing early with no explanation, or the workers are unnecessarily rude.

The lady (cute blond) behind the counter was rude. If you say, "How can I help you?" expect the customer to order. If it takes you a minute to login in say, "I'll be right with you." If the drink didn't have whip in it and you ask for no whip, don't snap like the customer is an idiot. And if your store is out something, don't roll your eyes because the customer ordered it. And if your checking them out and don't get the name in before they scan their phone for payment, don't freak out, we know what we ordered. You are in CUSTOMER service. read more

Please train your employees to manage the drive-through window appropriately. I ordered a Venti iced mango black tea and after I paid I was promptly handed my drink which I could tell was overfilled before it was even handed to me so I asked for a few napkins and it's a good thing I did because this employee ended up spilling my drink onto my car. This could've been avoided if the right amount of drink was inside the cup. read more

SLOWEST Starbucks in America!! I joke when I bring my friends here (because it's a convenient location only) that we are only going so they can say they've visited the famous slowest Starbucks that exists regardless of how busy they are. read more

Not coming back here again, actually made an account just to share my experience. I go here because of the convenience, but the staff is extremely condescending. One staff member chewed me out in front of other customers when I pointed out she gave my drink to the wrong person (and wasn't going to make me another... how does that make sense?) and that was the last straw. I've never been so humiliated by a dining experience. Add the fact that they're always very slow, and really only show customer service to off-the-clock employees. Go somewhere else. The drive-thru employees are usually really nice, including Dorcas (who's awesome), but up front is a nightmare. read more

Starbucks can be a hit or miss. But I think the inconsistency is what turns a lot of people away. This location I've had some issues: wrong drinks and long lines. Even when I've complained, they seemed to not really care. That equates to poor customer service in my book. I do have to say that I do love their flavored teas. Really refreshing in the summer. When I do go, I like the iced lattes as well. Make sure you say light ice or they will fill your cup up. On a positive note, the caffeine is a great pick me up to start your day. read more

Certainly not that Barista at the drive up this morning around 9:00 a.m. He was Mister Incompetent with attitude. He should not be working in a service industry position. Starbucks -- you need to realize people like him will drive customers away. Train your people to realize the customers pay the bills & be more customer centric instead of being jerks (I decided to use a nicer term than what I was thinking). After seeing that after 15 reviews this store can only muster a 2 star overall rating!!!! Guess they will be closed soon or maybe be getting a whole new staff. I vote for the latter. read more

This location is always slammed, the staff always seems confused, and they've messed up my drink order four times now. Their drive-thru people are friendly, though, which is always nice! read more

I love Starbucks and often go....in store, drive thru, pick up. I've come to this location a few times and each time service has been exceptionally slow. Waiting in line longer than average. I've come various days of the week and at different times of the day. I need to bookmark this location in order to avoid it! Sorry, Starbucks! read more

Very timely and very friendly! Even in the middle of a rush in the morning, they still manage to make the drinks correctly and don't leave me waiting. It's nice to have that so I won't be late for work and can still get mt coffee fix. read more

Nice setting, but that crone Dorcas was one for the books, hon. She can be so nasty to staff.

Terrible service, unwilling and untrained staff. One star is even too high of a rating! All we ordered were decaf iced coffee pourovers and the barista said it was not possible to make this beverage! She said. "In the 4 years she has been with Starbucks she's never made or her an order for pourover iced coffee.". We enjoy these all the time at our local stores, and even when we explained how our stores make them, she still refused to even try! No wonder this location gets bad reviews with employees that have this kind of attitude! read more

Anytime I ask for a bit extra caramel in a macchiato or cream in a cold brew, they absolutely drench it and give me a snarky comment about "hope you like it!" or "it was made with love!" On top of that, the store is never very clean, they're slow even when they're adequately staffed, and the employees are just plain rude sometimes. Only reason I ever stop here is because there's no Starbucks in Portage and it's the only one on my way to work when I need coffee. Would avoid. read more