PLEASE NOTE: This is the same Starbucks as this one (https://www.yelp.com/biz/starbucks-hounslow-3), I've asked Yelp to merge them but they have not.
This Starbucks is in a VERY busy, VERY chaotic food court-like area of Terminal 5 at Heathrow (nearish gate A9). I'm not sure what all the negative reviews are for, this was probably one of the most pleasant Starbucks experiences I've ever had at any airport. It's a little confusing about where to get in line, but the staff did a great job at calling people forward. I was greeted by a lovely young woman who was all smiles, was engaging and humorous with me about my drink order (which had a very personalizations that frequently get wrong when I'm ordering in person), took the time to repeat my drink order back to me. It just felt like a moment of calm and connection!
My drink was made just right; the person who crafted it for me/handed it to me was also friendly! I had loads of time between flights, so I wasn't concerned about how long it took (it didn't seem like I waited long before they were calling my name!). Grabbing a coffee here, a salad from Pret, and finding a place to sit nearish the windows was a great way to spend a couple hours between flights! read more