Anna and Kat gave me my order when I realized I'd ordered it to a different Starbucks, great customer service!

Tom is a dream! I accidentally did a mobile order at the wrong location, but Tom helped me & wished me a Happy Birthday at the same time. This Starbucks location is lucky to have such a helpful & wonderful barista. G read more

Starbucks - Coffee & Tea Near Me - Hermitage, Tennessee

This Starbucks cafe is the closest one by the hotel that I'm calling home on this trip. It also has a drive-thru. I have been here a couple of times. My first experience was better than my second. When I visited this cafe the first time, I wanted to try the pineapple refresher. I got to the drive-thru order area and started rattling off the official refresher's name. I was abruptly stopped midway. The store had run out of it. Instead, I got a grande strawberry acai refresher. Both times, I used my Starbucks card on my phone to pay for my items. Both transactions were pain-free. The strawberry acai refresher hit the spot on a hot, humid day. I loved it. The second time, I went through the drive-thru again to order a grande iced peach green tea. I had a barista who wasn't a good listener and made what I thought was a straightforward order more complicated. She first asked me if I wanted green or black tea. Although I am grateful that I have tea options, I specifically said green tea. Second, she asked if I wanted more sweetener. I didn't get it. I said that the peach syrup was good enough. Apparently, folks here like extra sweetener in it. What? I'd die if I did that, but to each, their own. Third, she asked what drink size I wanted. Again, I had already stated grande. The lack of listening skills irked me. I got my drink. It was correctly made after so many questions. It also hit the spot on a scotching hot day. This cafe is okay. However, I like the second-closest Starbucks by the hotel on Murfreesboro Road much better and have been going there instead. (233) read more

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Starbucks continues to make their cups cheaper so if you order black coffee, you're gonna wear it on the interstate

Every time I back with smile ( those little sign from them). They're sweet and very nice. Love you all. read more

Starbucks - Coffee & Tea Near Me - Hermitage, Tennessee

Visiting family in Hermitage! Stopped in at 8:27pm for a coffee. I was told they had already cleaned their machines for the night so they were unable to make one. The store is open until 9:30 pm so I am confused as to why they would have already cleaned the machine! I could understand if I walked in at 9;25pm! Super disappointing!! read more

The coffee meets the Starbucks standard. The service is friendly. The music is HILARIOUSLY loud.

I've been to this location a few times now. The staff has been friendly and the coffee concoctions have been well-crafted. I haven't tried their drive through, just in-store order-ahead. They were out of some items on my last visit, but overall this location is in the 4-5 star range thus far IMO. read more

This location is doing great during covid with limited staff!! Sure wait times can be slow during rush hour but they are working really hard. But I have to rate 3 stars. I LOVE working on my computer at this location, but they haven't done ANYTHING about their insane fly problem for the past two months!! it's obvious there's a problem, but they haven't done anything about it... There are a good 20 or so flies hanging out on the benches by the windows, and have been for weeks now. They're all over our computers, drinks, and food. Get some fly traps, PLEASE!!! read more

Starbucks - Coffee & Tea Near Me - Hermitage, Tennessee

I stopped in while passing through town on my birthday. I had to wait for a friend to go to lunch. I used my birthday drink reward and the barista who took my order was great and asked me if I wanted a larger size, extra shot or anything since it was my birthday reward. I also ordered an older drink no longer on the menu so she helped the barista making it remember the recipe. Really outstanding service, which is what I usually get from Starbucks anyway. This location is very cozy inside and out. There's plenty of comfy chairs inside for reading or chatting with friends, plus great work spaces. Outside there's a spacious patio with covered and open areas. Even in January it was warm enough to sit and enjoy the sun. Plenty of comfy chairs and tables outside as well. Really just a great location for working or kicking back with a book or a friend. read more

Starbucks - Iced coconut milk caramel mocha macchiato - Coffee & Tea Near Me - Hermitage, Tennessee

The absolute worst service I've ever gotten at a Starbucks. Like 3 times in a row (different days different times) my drink took over 15 minutes to make and the barista behind the espresso machines was so rude about it when I asked about it. They should fire that barista, they obviously struggle to keep up and the rude attitude... whatever happened to friendly customer service? Definitely go to a different Starbucks location or go to Momentos instead next time you need a coffee. read more

I ordered a Bold Coffee, then I noticed they used whatever coffee is available. Didn't offer to brew fresh coffee or even make me aware that they were currently out of the bold, just take it upon yourself Starbucks to serve me whatever you like. Starbucks, you've lost your way as a service based company and seem to have an air of entitlement as your new company culture. Not exactly what I'm looking for when I need a cup of coffee and a few minutes to collect my thoughts. If you can't deliver, I'm sure the free market will take up your slack. Very Disappointing! read more

worst starbucks ever, placed a mobile order and i was waiting for over fifteen minutes for 2 drinks. The girls working looked like they had no clue what to do. They didn't do any mobile orders at all. only drive thru for 15 minutes straight. awful service. read more

Working online! Great place to work!! This Starbucks has alot To choose from coffee drinks snacks..great layout With different seating areas clean restroom...friendly enough staff! read more

Starbucks - Great place to do some work! - Coffee & Tea Near Me - Hermitage, Tennessee

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This Starbucks just reopened after a bit of renovation, and it's really nice. It might just be because the weather finally went from so awful I was throwing a tantrum every time I was expected to be outside for something to actually gorgeous, but the outdoor area seemed nice (this morning when I picked up my coffee, there was a young family enjoying the patio). And it was big and clean and modern inside. I always order my coffee ahead of time on the app (just how I roll), so it was a VERY quick visit. But a good one. read more

The nicest employees! Sitting in the lobby waiting on my drink and listening to how rude some of the customers are talking to the employees and of course everyone is working here is extremely nice and always has a kind and professional response. They are really busy today and working hard and not everyone is being patient. read more

Very frustrated with what used to be my favorite coffee shop. The music is so loud you can't talk to friends or concentrate on computer work. I even tried sitting outside since it's a nice day. The music was just as loud out there. Sadly, I won't be back. read more

This my go to Starbucks but yesterday I ordered a venti pistachio latte hot. It was mostly hot water with very little taste. Will probably try again with hopefully better results! read more

Placed a mobile order for five of us after a big storm knocked out our power. It was ready on time, but the pineapple black tea, which was on the menu, was not available. The barista substituted the Mango Dragonfruit limited drink for no extra charge. It was ready in record time. Friendly, accommodating staff in a clean, appealing Starbucks makes this a great place to patronize. read more

First and last time I'll go to this location. I opted to go in instead of going through the drive thru. It took 16 min to get my coffee and there was only one person in front of me. They clearly prioritize drive thru and mobile orders! read more

Complete trash. The baristas and management should all be fired. Coming from a barista. Ordered five times from this place and they mess up my order EVERY TIME. Save yourself the trouble and MONEY and go to the one on Andrew parkway. I honestly hope this place closes. I ordered a venti latte and this is what I got. Not to mention is was DISGUSTING. TRASH. Honestly I shouldn't be surprised at this point. Corporate number is 1-800-782-7282. Call them and they will refund your money and it's points against the store. read more

Starbucks - VENTI latte - Coffee & Tea Near Me - Hermitage, Tennessee

Super quick store! Definitely worth a mobile order to get in and out. Not super busy. read more

Starbucks - Coffee & Tea Near Me - Hermitage, Tennessee

I had one previous bad experience here and chose to ignore it, as I understand times are difficult during Covid. Now, I gave them a second chance and went in with a friend and ordered two drinks, one of which was a pike place coffee with sweet cream. Ms Shay, the barista, calls out "Monse, mone, whatever your name is" and I figured it was me, since my name is Monse. Thought that was rude, but whatever, I'm used to my name not being called out correctly. We wait a few more minutes and I go up and say "excuse me" and she ignores me. I want til she comes back again to call out another drink and I then ask her if I'm suppose to wait here for the pike place or if I should have gotten it at the register when ordered. She looks at me like I just inconvenienced her and asks me what I ordered. I told her again what I ordered and she walks away. I wasn't sure if she was grabbing my second drink but she goes and makes sure I wasn't lying by checking the computer and then proceeds to drop off a drink on the counter and call the precious persons drink still on the counter. I wait a minute and my friend and I go up and ask her if that's our drink and she says "yes" and we grab and walk away. I turn back and she rolls her eyes and nods her head. If this girl doesn't want to work customer service, she probably shouldn't be working at a high pace company where people have the pickiest orders (even tho ours were pretty simple). Again, I understand they were busy, but that attitude and poor customer service is just not okay. read more

Friendly staff, quick service, great seating/working space, and an awesome outdoor patio when the weather is nice with ample seating. My only negative is that the music is too loud compared to other Starbucks I've been in. The music itself is good music, it's just a little too loud for a cafe in my opinion. read more

This Starbucks is fast and friendly. I order the same thing at Starbucks all across Tennessee, but this location seems to always make the yummiest version of my order. The staff is friendly, very patient, and helpful! read more

Everytime I come to this location, something is made wrong or missing. I usually put in a mobile order in the morning before work around 9:20am, and the amount of times I've arrived at 9:30 and had to wait until 9:50 for my order is innumerable. The only thing consistent about them is that they're slow, and inaccurate. I try to go to any other location as much as possible, but sometimes this location is my only option, and often I'd rather just not go at all if that's the case. read more

This used to be the more organized Starbucks around my area- but every time I have come for the past month- and no matter the order- it takes forever-- even if I pre-order by 30 minutes read more

The frozen caramel Frappuccino was perfect. I've never had better service anywhere from both the order taker in the parking lot or the girl at the window. read more

This is the slowest Starbucks I have ever been to. It doesn't matter if you do a mobile order or order in the store, it's going to take forever. The employees seem so stressed all the time. read more

Yup, I'm writing a review of a Starbucks. I have to. We go there almost every weekend, sometimes more than once per day (yikes!) and I'm giving them four stars. Not because I think Starbucks is all that great on its own. I'm not a hater. Starbucks makes fine coffee and serves it to the masses. Coffee snobs will hate on Starbucks because they think they have the rights to wearing nose rings and drinking coffee. Going to Fido does not make you a coffee snob, but it doesn't seem to help. No, I have to write this because it's like a bomb went off in Donelson and Hermitage and it killed off every coffee spot but two Starbucks locations. If there were local coffee offerings in this area (let alone worth going to) I would likely do so. I love local, and local coffee can be as fun as it is frustrating. But we have on more than one occasion had to move along from this Starbucks as the line to the drive through stretches into the Home Depot parking lot and the inside is swamped. Know what's amazing? The people who work here have always been almost creepy nice no matter what. We have been given free drinks after waiting in line because they were too busy. Wait, what? Yup, free coffee because we waited. With a smile. read more

I've gone here to work for a while now and unfortunately the reasons to stop have been slowly building and today pushed it over the edge. Customer service is quite underwhelming about 90% of the time. Usually it's nothing crazy, just a general lack of attentiveness or feeling of caring at all from those taking your order. Bathrooms (can only speak for the male) are always gross. And increasingly not stocked with paper towels. Today I ordered an Americano and after what was at least a 20 min wait (the room was full of people waiting on drinks but order line wasn't long) I asked if my order was in the queue. It wasn't. They got another one going and had it to me in a couple minutes but didn't apologize or even acknowledge they had made a mistake. If this was a first time negative experience I wouldn't write anything my on here but this Starbucks has shown itself to be in need of some restructuring. read more

These employees are AMAZING!! I live coming here. No matter how busy they are, each employee is keeping their cool. Always amazing service and coffees, no matter how ridiculous my order is read more

I've always been a fan of Starbucks, but this particular location is among my favorites. The staff is always friendly, and the drinks are consistently good. I'd recommend it over any other coffee location in the Hermitage area. read more

There are times to goof off and act like you are owned by Target, and then there are times to serve coffee. 20 minutes of standing in line with three baristas "pretending" to actually work. I have been to this locations numerous times and it has slowly been declining in service. Perhaps they should actually take their kids seriously instead of saying they need one of them to go to the local bar and get shots for everyone. read more

I ordered ahead through my mobile app. My estimated time was 5-7 minutes. I got there about 10 minutes after I placed my order and didn't see my order at the counter. I walked up to the barista and politely asked if he had an order under my name, just to confirm that they received my order and he was snooty and said "there are other orders ahead of you. we have to serve the people here and through the drive-thru."....um, rude. Starbucks has a reputation for customer service and efficiency. This store doesn't represent the brand. read more

I have been stopping at this store when I'm in the area and need a Starby fix- but today was disappointed to find a very short poured venti. It's Saturday morning early- so not busy. I ordered ahead and was being put up on the counter when I walked in- perfect! So confirmed my tip on the order and walked out. Once I was down the road realized my drink was quite light- so I opened the top to find a short poured coffee- it's coffee, it doesn't cost much to them but we pay such a premium. I deserve to receive enough coffee to fill the size cup I order and pay for. read more

Starbucks - Coffee & Tea Near Me - Hermitage, Tennessee

I'm one of those coffee drinkers who thinks that Starbucks is part of the problem with coffee. I think they do coffee all wrong, charge too much, and turn far too many people away from the joy that is a good cuppa joe. That being said, I am going to award the Starbucks on Old Hickory Blvd in Hermitage my Matt L. "Not That Bad" Award for having some positive aspects. Previous Starbucks that don't suck include 2525 West End Starbucks and Cool Springs Blvd Starbucks. All the others are "That Bad." What makes the Southern Hermitage Starbucks worthy of being called Mediocre? Well, I liked the staff, which is pretty rare. Everyone seemed like functional human beings, which is definitely not the case at all Starbucks (I'm talking to you, corner of Church St. and 5th Ave. N). Beyond that, the place was reasonably quiet, there were enough tables, and most of the customers seem convivial and pleasant, which certainly is not the case at the Starbucks at Vanderbilt. Don't get me wrong, I would prefer a locally owned any day of the week, but every now and then, that is denied to me, so I have to go to the McDonald's of coffee places (and sometimes I even like McDonald's coffee better than FiveBucks). And like I said, this one is "Not that Bad." Congratulations, you should be "so proud" of yourselves. read more

I am so glad that Starbucks mothership has decreed the outdoors space around their venues nonsmoking. Previously you could not get into this store without cutting the smoke with a knife. Now it is breatheable air! The Baristas are very good, service is quick and friendly. read more

Could you be any slower. Went in for two drinks and 4 people received theirs before you even started making mine!!! AND, you kept moving my cups to the end of the line. You even had one employee that made no attempt to support the team!!! I feel sorry for the team, that's why you get 2 stars. read more

This is one of my favorite Starbucks. The service is always friendly and helpful.