The drinks are so good and I love it so much and I really do appreciate you guys making the goodies grande and all the Starbucks drinks. I like it so much thank you so much for I love the pop cup and I have been sad this year cause I was in the ambulance. read more

Starbucks - Coffee & Tea Near Me - Gaithersburg, Maryland

Enjoying a delicious coffee at Starbucks. It's the perfect way to kickstart my day! #Starbucks #CoffeeLovers #CaffeineFix #MorningBrew #StarbucksVibes read more

I've been a loyal Starbucks customer for over 20 years, consistently ordering the same drink -- a decaf coffee Frappuccino -- without issue at numerous locations nationwide. Unfortunately, my recent visit to the Potomac Valley Shopping Center location in Gaithersburg, MD (on 08/09/2025 at 8:22 AM EST) has made me question that loyalty. After placing and paying for my usual order, the store manager (name beginning with "J") interrupted the barista mid-preparation to inform me I would now be charged extra for the espresso shots in my drink. She stated that "no such drink exists" and claimed other stores -- including this one, which I frequent -- had been preparing it incorrectly for years. Despite calmly explaining my ordering history, the manager was dismissive, argumentative, and unwilling to listen. She did not offer an apology when I requested and received a refund, and later approached me again, insinuating I had been rude. She then insisted on reviewing my Starbucks app history to verify past charges, which clearly showed I had never been charged extra for this drink. The conversation continued to be confrontational, so I chose to end it and leave. When my family's drinks were ready, the barista who originally took my order apologized directly to them for the situation -- a courtesy I never received from the manager. As a former manager of a large-scale company, I found multiple areas where this interaction fell short of acceptable customer service standards: Once a drink has been ordered and paid for, staff should not intervene in a way that disrupts the transaction without a critical reason. It is unprofessional for a manager to debate with a customer in full view of other patrons. Managers should prioritize empathy, active listening, and resolution -- none of which were displayed in this encounter. For contrast, on 08/10/2025, I visited the Kentlands Starbucks, where my drink was made exactly as ordered -- without hesitation, extra charge, or issue. The barista there confirmed, "three shots, of course," and provided exceptional service. This demonstrates the inconsistency between store practices and the significant impact leadership has on customer experience. I hope Starbucks will review this feedback seriously and consider additional customer service and leadership training for store management. This incident has been disappointing and disheartening, and it will influence my decision on future visits. read more

Alex the barista is literally an angel sent from the lord. Alex I'm naming my firstborn after you. Alex makes my drinks and food exactly how I want it. There's always a good vibe whenever I show up. Alex I hope your pillow is cold every night and you never stub your toe. read more

Starbucks - Drinks made by him exactly how my bff and I like it - Coffee & Tea Near Me - Gaithersburg, Maryland

This location is very slow. Last few times I've ordered at home before leaving and I get there and still have not started making the order. This time took them 20 minutes. I only order a grande pike - nothing complicated. I'll be skipping the app order next time. read more

Potomac Valley Starbucks always has friendly and comfortable seating/atmosphere. Also, the baristas always have the best customer service especially the barista, Kaylie. She's always so friendly and cares that your order is correct. She really goes above and beyond. I was rushing to work very early in the morning yesterday and she not only had my mobile order ready and perfect, but handed me my drink and food. Thank you. I highly recommend Potomac Valley starbucks! read more

Very busy location but they get your order right. Would drive further out of my way to go to this location vs the other ones.

I'm generally not a huge Starbucks fan, it strikes me as over-roasted and priced coffee. However, the little vanilla bean scones are worth the trip. (The 1 star is really for the scones.) Coffee was, as usual, nice and hot but burnt and bitter. I ordered extra room for cream and she asked me if I wanted the cream or just the space. Ok, odd question until she told me they keep the cream amd sweeteners behind the counter now. I asked if that was a COVID thing or was going to be permanent and she said it was permanent. So I said please put the cream in. She didn't ask what type and I dontnknow of I got 1% or half and half although I bet 1% because of the taste. Deleting the app as soon as I spend what's left on it and back to McDonald's where at least I can stir in what I want and get it to taste the way I want it. read more

Not sure where the positive ratings are coming from? Has got to be the slowest Starbucks I've ever been to. Took about 15 minutes to get an iced latte on a Saturday morning. It's loud, busy, and full of kids read more

Do not try to order hot tea at this location!!! I've never seen anything so ridiculous. It was almost comical if I hadn't been craving a simple cup of basic hot tea. The young girl behind the counter was completely confused when I asked what hot teas she had. She said they didn't offer it. I told her of course they did and she challenged me rudely to find it on the menu. She then told me they had never trained her how to make hot tea. I explained it's very simple. Cup of hot water, drop tea bag in, cover with lid. She persisted that if she did that wrong, she'd get in trouble. She refused to try. In reality they probably figured who actually needs direction on how to make a plain cup of hot tea???? She refused to try and to sell me a cup. I was sent off. Unbelievable! Starbucks not selling hot tea??? read more

The Starbucks is nice and roomy inside. There's no drive-through but who needs that when you're getting coffee, right? My favorite barista, Brian, has been there for a long time and I'm pleased to see that he has moved up to a shift supervisor position. Starbucks is a great company and they treat their employees well. Brian always has a smile and a quick joke to give me that extra little pep in my step, besides the drink I ordered. LOL. There is plenty of parking and the bathroom is very nice and clean. read more

Starbucks - Coffee & Tea Near Me - Gaithersburg, Maryland

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Been here a few times for dark roast coffee and for double shot espresso machiattos. Caffeine has always been good, service is typically fast. read more

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To start with, this Starbucks is busy. It has its slow moments but in general there are times when they are moving. The past two visits they have either messed up my order or I've had to wait over 15 to 20 minutes for simply a drink. I'm not sure who is in charge, but whoever is in charge has not figured out a good system. I've been to many, many Starbucks that are very busy and they are moving and shouting and yelling and talking and having fun. This Starbucks no one talks and they all seem nervous or overwhelmed. It is too bad because it has not always been this way. And this is my local Starbucks which makes me sad. So, I hope they get their act together because right now they're a mess. read more

The service here is so slow! Ordered 2 drinks and 2 sandwiches ahead of time on a weekday morning. 20 minutes later it still wasn't ready. I had to inquire about my order 3 times before someone made the ordered sandwiches. The barista also told me it was coming twice before I asked someone specifically to check for me. Give yourself lots of extra time if you're in a rush. read more

Terrible service. I was the only one in the store and there were 5 employees behind the counter. They seemed to be having great time chatting. One person took my order and then nothing happened except they carried on with their conversation. Then when they were finished another one put my spinach wrap in the oven. When it was done she was involved in another conversation and stood behind the counter with my sandwich in her hand, her back to me, carrying on the conversation until her coworker called out to her because she saw me waiting there in front of her. She had to go up to her and take the sandwich out of her hand to give it to me because she was too involved in chatting to hear her name being called. I won't be back to this one. read more

For a Starbucks this is a nice one. The space is nice with super high ceilings. It's a busy Starbucks and there was consistently a line the three hours I sat here and worked on a Saturday morning. If you're looking for a quiet space, this is not the place. Due to the number of customers and high ceilings it can get loud in here. Coffee I had was a standard Sbucks coffee. Nothing special. read more

Starbucks - Coffee & Tea Near Me - Gaithersburg, Maryland

The Best Starbucks in America, friendly and helpfull Starbucks employees, the only downturn i lack of Free WIFI ,and the store should consider enlarging, because many families use this Starbucks, some times you have to get their early to get a seat. Starbucks should give a special award to this staff, because the store is always clean and they respond to problems or questions immediately. If you ever in the Washington Area Visit this Starbucks Arthur Action Jackson North Potomac Md 20878 read more

Every time I have been at this Starbucks way way far away from the District, I have been pleased with the celerity, the friendliness and the cleanliness. The staff here seem to be happy, rather than grumpy... as in many Starbucks stores. Parking is pretty easy, there is usually an open table, and the tall ceilings make it feel like a larger space. For a Starbucks, it is pretty top notch! read more

This place is so freakin slow!! Takes forever and the don't know what they are doing. Worst location ever. I hate Starbucks now!

Ok update: I was casually talking to my friend about the good rating that I gave them and the barista overheard and gave me a free drink. This is the best Starbucks you have ever and will ever go to. Once again, the employees are exceptionally nice and will blow you away. read more

This location has had new baristas lately, but the one consistent person is Emily. She is always friendly and knows her stuff! She makes this place run. She is the star of this location but the other members are friendly as well. My favorite Starbucks by far. read more

Service is super slow even during slow hours. If you are in a hurry don't come here. Best if you got time for a 10-15min. wait time.

I work close by so I come here often on my breaks, however every time I do I end up wasting 10-15 minutes while they forget about my order. Not the best experience, although many of the workers are friendly. read more

Today they gave me a cup of skim milk. I ordered a Carmel Macchiato. How does a coffee place leave out the coffee? During the week the staff is very nice. read more

I ordered my tall iced coconut milk mocha macchiato, and I proceed to the hand off plane to watch Emily make my drink. She starts to stir the white mocha and the coconut milk (which you're not supposed to do) with a DAIRY SPOON! The whole point of the drink is to taste the coconut milk which is why the white mocha is not mixed, to supposed to be a layered drink. So every sip you take you get a little bit of everything. I then tell her to restart my drink the proper way and Emily (the girl on bar) gives me an attitude and then DECAFS my drink. Not only did Emily not follow proper food safety standards, she also didn't follow proper drink routine, and drink standards. I'm a very disappointed customer, I never once gave her an attitude. I asked nicely for my drink to be remade the proper way. Someone please have a chat with her about this! read more

Service is too slow. They confused two orders in five minutes. One of the barrister has a poker face:).

I love this location over all other Starbucks in the area. Environment is nice and friendly. I always feel welcomed. No long waits while associates laugh and joke. They are very efficient. I have to recognize Gabby for super customer service. I have been only going to this location for about 3 weeks and she already knows my name. The Starbucks I previously visited for 3 years did not know my name. Gabby knows I like coconut milk in my drinks and I feel appreciated whenever I interact with her. Thanks Gabby for taking the time to wow your customers! read more

This is the best Starbucks. All the people that work there are the best. Very friendly and fun. They make my mornings great. Donna P.

The service at the Potomac Valley Starbucks location is good. Major disadvantages to Starbucks include lack of free Wi-Fi (wireless internet) and lack of free refills for regular coffee, which are both provided by most of their competitors. However, I like Starbucks simply because I like their quality coffee, which is usually consistent throughout the chain locations. read more

I've never had any real issues here. Maybe a drink mix-up every once in awhile but they are always quick to fix it. Normally very clean, even when they are super busy. I come here during work and always get through relatively quick even if there is a line. read more

This is the worst Starbucks I've been in anywhere in the country. They are often out of items, and they make no effort to accommodate. I recently ordered a grande latte, and they said they couldn't make one because they were out of lids. I asked them to make me a grande latte and put it in a venti cup. They said they couldn't do that. One of the employees has been specifically rude to me (if she worked for me I would fire her on the spot). They also have long lines and slow workers, especially on weekend mornings. They definitely need a new manager. read more