I had a horrible experience with this Starbucks location at 1347 South Broadway in East DePere. The service was unacceptable and very rude. I went in the drive thru at about 5pm. There was no one else in the drive-thru line. It was pouring rain at the time, and since there was no overhead covering at the ordering speaker, I opted to just go directly to the window and place my order there, so I would not get soaking wet. The Barista asked if I had a mobile order, and I said no, and explained my reasons for coming to the window directly as above. He took my order and was waiting for payment. I was using a gift card, and it took me a minute to find it. I found it, and paid for my drink. He then rudely said "in the future, you will have to order at the speaker rather than come up to the window to order." He said the lady who was now behind me at the speaker had a "mobile order" and she had now been "waiting 3 minutes," which was a lie. It hadn't been that long at all. Also, if the drive thru had been full of cars, wouldn't she had been waiting longer? I said that this wouldn't be a problem since I planned on never returning to this location ever again. He then gave me a flippant "good bye" and waved me off.
If I could give negative stars, I would. His attitude and service was horrible. I will never return to this location again. Considering the amount of coffee places in town, I certainly don't have to give them my business. read more