The staff here is completely rude. It's filled with snobby unprofessional Gen Z kids who don't know a thing about customer service.
I was working this morning for Uber Eats and I went inside the store to pick up my order, I approached the counter and saw my drink sitting there. I noticed the staff was extremely busy so I patiently waited for about 10 minutes. Not one person acknowledged me. Another delivery person came in and asked this young lady in the photo for her order and she responded back rudely that they didn't have anyone to do the delivery orders. (There were drinks sitting there already ready including mine) so then I kindly asked what's going on because my drink been sitting there for my customer and haven't been help yet and it would make my order late for drop off. She got extremely nasty and walked away from me while I was talking to her so I got frustrated. Then her "manager" Trevor comes out and doesn't even ask what happened he just went ahead and said he's going to report me to Uber Eats because of what was going on yet, it was his employee being extremely rude. I then told them I am going to report them as well and asked for their names and Trevor gave me his name but this girl wouldn't give me hers. She responded by "I have a name tag" so when I went to read her name tag she turned away so I wouldn't be able to see her name. So I ended up leaving to complete my delivery and I called the store to speak with the manager and Trevor was the one who answered. He still refused to give me the young lady's name as if he was protecting her from being reported yet he was able to tell me his name and his manger Landon's name. So since he wouldn't give me her name.
Here she is.
It's as simple as "Thank you for your patience, we'll be with you shortly".
Oh and let me add that she argued with me LOUDLY in front of all your customers during the morning rush. read more