The store and it's staff provide a very helpful and friendly morale when servicing the customers. The care they provide shows me that it helps the overall atmosphere of the store quite enjoyable and makes me continue to come back when I can. The coffee I get is quite enjoyable as it always is, made quite well and by excellent people. read more

I NEVER leave reviews. I had to download yelp just to write this. My boss ordered a coffee from Starbucks this morning & they either gave her the wrong drink or didn't make it the way she's used to. She asked me to take it to get it fixed. I came to this Starbucks not realizing it had been purchased in a drive thru (this location doesn't have a drive thru). They were super understanding and fixed the drink for me anyways. The kindness from the staff made my day! read more

Starbucks - Message they left me on the remade drink. - Coffee & Tea Near Me - Dallas, Texas

Patio needs a good deep clean/power wash. It's always covered in debris, trash, gum etc

This is my go to location when I have a book I want to get read. Spacious both inside and outside with a great patio. Plenty of seating inside including padded benches. It's in a shopping center so parking spots galore. The place is clean. Staff is friendly. Really, no complaints. read more

Purchase a Banana Nut Bread and a Cherry Chai after getting off from work at 7 am.. I enjoyed my Chai driving home, I decided to eat my Banana Nut Bread when I get home. For some reason I noticed my BNB had expired on 4/3/2025 Weird! I was really surprised and not happy. I decided to call the store to complain and shift manager tells me come back and get a refund or whatever I wanted to do... Wow! Very Rude! Then I asked the mgr. Do I not get an apology? His response to me he's Busy he rather do it in person. I was totally lost for words. I did ask him what was his name he said Jimmy. Jimmy, I will not be returning to your store your bedside manners is a 0.. Work on your communication skills and next time act like you care. Store#0631 18208 Preston Road And I'm thinking how many other people have you served expired food to. The only difference my Bread was still in the package. This is really sad! Expired April 3, 2025 and todays date is April 26, 2025. Pic attached! Do better Starbucks! read more

Starbucks - Starbucks 18208 Preston Road - Coffee & Tea Near Me - Dallas, Texas

The person at the register had a really long conversation with the customer in front of me to where the barista had to tell her to hustle up. It was like a five minute conversation after her order. Then when I get up there she rushes me and was really rude and short. Too big to fail mentality at Starbucks, not going there again. read more

After spending some time sightseeing and walking both levels of Kohl's nearby, I did a search for a Starbucks. I thought that I had brought my bottle of water with me, but I left it at the hotel. Google Maps said to go on the street and drive over. I just cut through the plaza and was fine. It's in a cute plaza with stores. I backed into a a spot and went in. There was only one person waiting for his drink. The barista said hi and let me know that she'd be with me shortly. Nice and friendly! When she finished making his drink, she came over to me. I ordered a grande iced passion tango unsweetened iced tea. I paid using my app. Perhaps I waited for two minutes. It was ready. I was impressed. My drink hit the spot. It's so refreshing after all that walking. It's also 14°C and sunny. Wifi is Google Starbucks. It's free, provided that you enter your name and e-mail address. It works outside on the patio. The connection is decent. I like this cafe. It's not every day that I can sit here, write a review, and casually sip an iced passion tango tea. (16) read more

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I love ordering through the app! I enjoy the perks that come along with downloading the app, it's easy to navigate place order and pick up, especially nowadays with the while COVID restrictions. I do advice that you call ahead as each location seems to be doing their own thing with allowing customers to enjoy indoors, some are only allowing you to come inside place order but are not allowing you to stay. read more

I hate to be this way... but I love the staff very kind and courteous... however the past 3 times I've order they aren't filling my cup up all the way and at this point it's a little ridiculous I haven't drank anything from this pic I haven't even mixed it up the is the brown sugars shaken espresso. All I'm saying is if I'm going to willingly pay $6 every morning like I always do I would like to get my full coffee. read more

Starbucks - This was my cup this morning and how it's been the past 3 visits - Coffee & Tea Near Me - Dallas, Texas

Some turnover in staff for unimportant reasons, but still friendly and professional service. Sometimes, the restroom could use some attention. Lastly, the food was good. read more

Although we all know and love Starbucks as the place to get overpriced coffee and your name pronounced incorrectly, this location managed to disappoint already low expectations. My brother wanted a cup of coffee, so we stopped by here and I decided to get something, too. I decided to order an iced matcha latte. I got the medium size and asked for less ice in the drink, with the total coming out to just over $4. My name was called (not quite as I had said it to my server, but alas this is Starbucks after all), and I went over to the counter expecting to pick up my cold drink. Instead, I found myself collecting an oddly greenish cup full of ice. I had ordered an iced matcha latte but was served a wonderful cup of ice cubes garnished with a milky green liquid. Since I was in a rush, I took my cup of ice and left. The liquid in my cup was finished in five sips, and I was left staring at my $4 cup of ice. I'm not sure I've found a better deal for ice yet in Dallas, so if anyone knows where I can find higher quality ice for a better price than here, please do let me know! Personally, I don't like ice that much so I'm not sure if I'll be returning here anytime soon. (1 star.) read more

Starbucks - Ice cubes with matcha milk topping ($4.25) - Coffee & Tea Near Me - Dallas, Texas

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Sans drive-thru this is still a really nice plaza location with plenty of room to spread out. Sofa seats, patio, community table both inside & out for your meeting needs. They offer a variety of retail items from coffee to tumblers. A display case pleasing to the eye, tempts you on cookies, muffins, scones, soft drinks, etc. The cashier and barista were very pleasant. My Oder with off without a hitch. Frankly, I enjoyed the crafted Soy Flat White a great deal. This Preston location also has a news board to keep locals in the Know; highlighting athletes & whatnot. The flower garden and awning are perfect for chillaxing outdoors on a summer day. I'll be back! ~Christy read more

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Looking at these recent reviews I would have to disagree with most of the complaints. This store is in my humble opinion a great place to sit and relax or even get work done. I don't try to drink coffee as often considering how overpriced everything is nowadays but I always find myself back here in this particular location. Staff is friendly and welcoming. Always helpful to give me recommendations. -1 star for overpriced coffee but 4 stars for everything else read more

Great location love the staff this is a place that's a great ambiance and the barista's really know what they're doing this is the Starbucks you should be coming to because they have the most best staff you will ever find!! read more

I've been coming here for a little over two years now and have never been disappointed in the high level of customer service that this location yields. Whether not during the morning hours or on third shift late at in the evening, the staff is very approachable, funny, and attentive to your coffee needs. One thing of note is that the seating area seems a little tight, especially if you are in a group of three or more. Although there is seating available, the tables and chairs seemed to be somewhat packed in by the windows closest to the entrance. On the outside of the store, there is definitely plenty of places to sit at and enjoy the breeze and such. A very busy location in Plano yet worth stopping in for a quick beverage or just to chill out at. read more

Starbucks - Coffee & Tea Near Me - Dallas, Texas

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Iced chai lattes are my go-to. Thanks to Ariel for being a great barista! He's fast and friendly - the skills needed when I treat myself. I order on the app, then grab-and-go from the clean counter. read more

I have been going to this location since its grand opening. They have gone though a lot of really good managers over the years. The ones they have now are strong go getters! I always feel welcome by them. Sometimes the baristas are a little less inviting, but the coffee is always good. read more

Please, please, please clean this Starbucks. And please invest some time in being friendly and welcoming - at least acknowledge guests when they come in. This store has everything going for it. A nice space, good layout, good location - yet disinterested staff and a half-hearted approach to tidiness make this a very disappointing place to grab a coffee. read more

This location is truly disappointing. The staff are childish and spend more time laughing and talked to each other than they do worrying about the paying costumers. I'm not saying you shouldn't enjoy your work or coworkers but seriously it should not be ok for me to wait 20 Minutes for mobile order I ordered 20 min before I got there @3pm.. The upkeep of the Lillie location is poor. The inside is always cluttered with empty boxes and random cups everywhere. It just feels and looks dirty. Dallas has so many other place I could go grab coffee from but sadly this isn't one. I used to love this location but over the years it has just gone downhill read more

Always forget something, such as milk, sugar etc. And the manger is so rude, If you have any questions. Maybe he is racist. I will not come here again! read more

Every time I come here (very little) I'm reminded why I don't order from here- everything takes more than 10 minutes, employees are backed up even when a small number of people are in there, and always at least one angry customer. It's overall very inefficient and seems like there needs to be some changes, because from the previous reviews it's nothing new. read more

I would give 5 stars here because I really like this location. However, I feel the need to deduct 2 stars because there are some very important improvements that need to be made for the sake of the customers' experience: 1. They appear to be understaffed and the workers appear to be overworked. As a result, the customers' experience is a bit thrown off because the workers are busy trying to keep up. The workers have great customer service and are very friendly, they just need more of them. 2. The cashier is so backed up with customers that the barista sometimes takes your order when you're in line waiting for the cashier to take your order. While this is a nice gesture, it increases the risk of drinks being made incorrectly and not according to the actual order. If I am paying $5-8 bucks for a latte, I need the guarantee that it will be right. These are just a couple of business observations I have made. I like the location and the staff, I think management should do a better job making sure the workload and scheduling are balanced so as not to overwhelm or overwork the staff. It's bad enough that they do not have a drive-thru, so when people actually have to come in, they expect a seamless experience. Although the staff is good and the location is convenient, the experience is not seamless read more

Note well that this location does not have a drive-thru, but it is NOT inside of a grocery story, despite its proximity based on address. I dropped in quite late at night, asking for a triple grande latte breve six pump sugar free vanilla (I'm the kind of person that can drink that and go to bed 10 minutes later), and a very pleasant and attractive barista prepared it with a smile. It tasted great, had good foam, was at the right temperature etc. If there's a knock on the place, it's a little work to get in and out of, but the service, at least for me, was great. read more

I don't usually get Starbucks, but I stopped by this morning, hoping that I can get a chai latte with Matcha, and a everything bagel with cream cheese. One of the barista's asked me for my order, and then asked for my name. Once I gave him my name, I assumed that my name in my order would be called at the same time. All I heard was everything bagel cream cheese, Matcha, chai latte. I assume that there maybe was a mixup, so I headed towards the counter to pick up my drink. I realize there was no name on it but I just assumed it was mine. I waited a little bit longer before asking the cashier if they had already called for my order. Then the guy in the back with the glasses in the blonde high top, commented "I called the order like 10 minutes ago, so if they didn't grab it, they just didn't get it". I'm just really confused and kind of upset because what was the point of taking my name if you weren't gonna put my name on my order for my order to them because me. I'm not really upset with anyone in particular, it just kind of sucks because I was really looking forward to the cream cheese bagel. I just ended up canceling and getting a refund. But I just hope the next time whoever's working the cashier, I understand that you may be in a hurry. Please put the name on the order to avoid any confusion. I do understand the was busy as well, it's not his fault that my name wasn't on there. I do hope that the staff and barista's have a great day. read more

Starbucks - My drink with no name. I guess I'm no name Customer. - Coffee & Tea Near Me - Dallas, Texas

This is a solid Starbucks. I have been there 30 to 40 times so I've got a pretty good feel for it. Location: It's a bit hidden a few doors down from the Tom Thumb. The parking and access are both good. This is the Starbucks I go to if I want to do some work on my laptop. There is ample seating and the space is pretty big. Design & Layout: It's fine...definately not one of Starbucks anchor stores. Nothing great about it. Just typical starbucks design with multiple seating and dining areas. Service: Consistantly good. That's all I need. Issues: This place seems to have an problems with maintenance. I'm not saying it's not clean. Just not kept up with. For example the doors are terrible. The secondary entrance door has been busted for over a month. There is a sign saying it is on order and will be fixed soon. The primary entrance door KILLS me. It doesn't quite close right, so everytime it's opened and closed it makes this horrible noise that is heard throughout the restaurant. When your sitting right next to it for 30 minutes it can drive you crazy. A third example is the furniture...it's just dingy, the outdoor furniture in particular. Overall I like this Starbucks a lot and it continues to be my go-to. read more

Starbucks - Coffee & Tea Near Me - Dallas, Texas

I came because they advertised they were playing Whitney Houston today in celebration of her birthday and apparently that's a lie! I called and even spoke to Jenn about it and she seemed to not know anything but yet they still have done nothing to uphold what they said. I am a bit disappointed because they didn't have to say it if they were not going to do it... my Chai Tea Latte doesn't taste the same today! Starbucks failed...they redeemed themselves after I asked 3 times and called the company to see what was the truth...Whitney is Playing they get 3 stars! read more

Quickest morning service I've received and the staff attention to detail is superb. The restroom is tucked out of sight providing privacy to the comers and goers. Upon arrival I was met with refreshing morning smiles and a soft aroma. I was serviced quickly and respectfully with no error made on the drink I purchased. The architecture is sublime reflecting the season and privacy to the few whom use the restroom as stated. A lot of seating for guests (customers) with a homey touch with four comfy couches. Great atmosphere with matching drinks. read more

Starbucks - Near the entry on the left a vast selction of accesories and products. - Coffee & Tea Near Me - Dallas, Texas

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This is a spacious location with indoor and outdoor seating. Bar chairs, tables, and couches are available. The location is good and has plenty of parking in front of it. Good place to relax, meet, or work. The reason I gave then only 3 starts only is because we noticed more than once that trash was so unattended that we had to place our trash next to their full trash bins. Even som tables were not clean. I think at certain hours this location is under staffed. read more

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Trash service Trash drinks. Always tastes different. People don't greet you & they let you & others just stand at the mobile pick up station with 20 other drinks sitting there instead of attempting to pass them out... making call ahead drink ordering pointless. read more

This place was freezing!!!!! Other than that, everything was great, no other issues. The location was clean, good lighting. I would visit again. read more

This is the closest Starbucks near me. I don't often go to a Starbucks cuz personally I think it's overrated and I don't usually drink a lot of coffee and generally speaking it's expensive. I like this one cuz it has plenty of places to sit and is comfortable. They also have nice seating outside but I don't enjoy it as much when someone is smoking. This location is the one I went to the most. I mostly go there for studying or having a Bible study or just trying to catch up with reading. I love the atmosphere and the smell of coffee (like the smell but don't drink it). Some times it gets really busy but it really depends on the time of day. I usually order one of their frappuccinos. Vanilla Bean, Strawberry, Mocha, Carmel are my favorite flavors. I never liked toffee but the toffee I tried there was good! They have really good tea! and esp the Chai tea but it's the same thing i can buy at the store. So why would I want to get Chai tea there and pay extra money? I usually don't get anything at Starbucks unless I have a gift card or if I really need it! i never used wifi there so I'm not sure if it's free or not, but I know alot of Starbucks I went to it's not free. Their service is nice! it's fast, quick and easy. Of course it's very popular so they pretty much have to be! I never had an issue with the people working there but I had issues with their customers. There were a few times I had someone ask for money. I even got my credit card stolen one time. So my advice if you are going there just keep your wallets close! and I mean close! Over and all it's a nice place and i like it! read more

This is THE WORST Starbucks I've been to and I've been to A LOT! I ordered my drink on the app 23 minutes before I'd get there because they are usually way behind! The app said 8-10 minutes, but when I arrive 23 minutes after ordering it's still not ready! I wait 5 minutes then tell them I have to go to work and I'll come back in 45 minutes, hold off & make it later. I walk back over to Starbucks and the Frappuccino is watered down, melted, & WRONG! Just sitting there on the counter turning into a melted mess separated into water & milk. Yum. Glad I spend over $6 for slop! Not even the slightest courtesy of placing it in the fridge! This is the second time this has happened, last time I ONLY ordered 15 min ahead of time & app even asked if I wanted to wait because it'll be ready before I'd arrive. Lol, yea RIGHT, they clearly don't know Starbucks in North Dallas on Preston & Frankford!!!! It's so convenient it's close to my work, but heck it does me no good if it's not going to be ready in THIRTY MINUTES!!!! So frustrated at this point, I used to look forward to Frappy Friday, but not if it's crappy frappy Friday instead!!! Get it together Preston & Frankford SB, you're losing customers on the daily!!! read more

This starbucks is located in a shopping center off Preston and Frankford. It's a nice little area with restaurants and a few stores to shop in. There's a huge parking lot out front so there's never a problem finding a spot. It gets pretty packed during high traffic hours so your best bet is to come at an off time. You'll still have to wait in line but it won't be horribly long. The staff is always very friendly and decently quick. Overall this is a good starbucks to stop in if you need a tea or coffee fix! read more

Probably the slowest Starbucks in North Texas. Sloppy, soggy bun. Twice the price of tasty breakfast McSandwich. Had to return. Manager wouldn't answer questions, where do you get your sandwiches? No reply. Lines always out the door. Poorly managed store. read more

Starbucks - Can't believe he served me this. Watched put in bag. "You guys aren't much on presentation." You can have this back. - Coffee & Tea Near Me - Dallas, Texas

I like this particular Starbucks for a few reasons: - it's very close to my house - there is a lot of seating and tables, indoors and outdoors I dislike this particular Starbucks for a few reasons: - it's apparently very close to a lot of teenagers' houses - when said teenagers are bored they hang out here and take up all the seating and tables, indoors and outdoors Basically, avoid this place on weekend evenings, especially Friday and Saturday nights. Otherwise it's usually a good place for me to go and get some work done and have some coffee read more

Everything is up to par. They started taking names and calling out your names. They also cleared up the name of the medical bowl, it changed and when I ordered it they told me the new name they would start to use which I forgot. read more

Poor service, zero attention to detail, messed up drink order twice and pastry order once. I would have let it go but the barista thought it would be a good idea to explain to me how it was my fault for the incorrect pastry order. The person taking the order was an incoherent zombie whom should have clarified the order with me rather than ring up a bad order. The first drink mess up was on the order taker, the second on the barista confusing shots of syrup for espresso. read more

This is one of the nicer and more study friendly Starbucks that I have been to. They open until 11PM so you can stay later than most to get your studying done. It seems lots of students come here in groups since they provide one of those big study tables but there are other smaller tables all over the place for those who are loners, like me. They make their drinks just as most other baristas make and they are very friendly. It can get a bit loud due to the "younger" crowds so if you want to study on Friday or Saturday...unless you really like loud background noise, I'd avoid it. Other than that, it's a fantastic place. read more

I use to love love love this location! But man, the past. Purple of times I've gone my coffee has tasted like straight up milk and I always order the same drink! It tastes like they put ice, milk, and a little squirt of caramel and that's it no espresso at all In this coffee lately :( if I wanted to pay almost 6$ for a glass of milk I'd go get a carton from the store read more

great place to hang out anytime. Always five stars Starbucks! ! Local Photographer read more