I've had my ups and downs with this location, but the past year they have proven to be great! They haven't messed up my orders yet, and I have yet to have had them run out of any food or drink item I want, so I am always thankful for that. They are always the friendliest workers, complimenting everyone and carrying on great conversations! I'm so thankful they have stayed open during this quarantine because it has been my saving grace. I will say that there drive thru is a PAIN! The lane is small, so be prepared if you have a bigger vehicle. When it's busy, the drive thru can be hard to navigate because people can pull into the parking lot from two different roads. So if it is busy, be prepared to wait for a while! Luckily, they are quick to get your drinks and food out. Their parking lot is also very small and I've almost seen a few accidents happen in it, so just always be careful. I will continue coming to this location! read more

Thank you to the barista who wrote this on my cup! The drinks were amazing. The cafè was dirty. There is not much seating. read more

Starbucks - Iced Green Tea Lemonade - Coffee & Tea Near Me - Cuyahoga Falls, Ohio

I so enjoyed my time at this location this a.m. The staff was very friendly, loving being able to have coffee in a ceramic cup and access to self-serve milk. I see they have a number of events posted on a bulletin board in which the community could participate. I wish I lived near this location. read more

Drive thru is awful. Multiple times going through the drive thru having to wait 15+ minutes.

I understand Starbucks uses measurements for drinks but this is what you call light ice? The drink tastes fine once i took out the cup full of ice. Starbucks quality of drinks have declined since this virus, maybe the employees are stressed because something has been wrong with ny order the last 3 times I ordered from different locations read more

Starbucks - Golden ginger drink - Coffee & Tea Near Me - Cuyahoga Falls, Ohio

They make one drink perfect but messed up the other and they were super rude throughout the whole exchange they did however remake the drink

Store front isn't open, not enough workers... line doesn't move in the drive through, been here for 10 minutes without moving forward. Staff needs to go up. Ridiculous. Wanted to grab a a coffee before work and had 20 minutes to do so before getting on the highway now I am debating getting out of line since service is so bad. read more

Starbucks - Been sitting here for 10 minutes.... - Coffee & Tea Near Me - Cuyahoga Falls, Ohio

went today and ordered two drinks. not busy, no line in the drive thru. $15 was spent on two drinks and both were terribly wrong. as a company who is built on coffee, you would hope for better. I don't mind spending $15 on two drinks at starbucks because it is usually exactly what I expect and they have better coffee then any other chain, but this is beyond disappointing. I wish I could add a photo to this to show my drink i received versus what my ticket said because they could not have been more opposite. I think I speak for the majority of avid customers when I say this- we expect better. read more

I hate going to locations that are not my usual. All I can say is rude. Terrible customer service. I know it's not Starbucks standards because I get coffee EVERYDAY. Need customer service training. They act like DMV workers geesh! read more

Probably one if the slowest drive throughs anywhere around. I mean come on! 29 minutes stuck in the drive, could not leave the line or we would have. Finally get the drinks and guess what, freaking cold! (Yes, they were Hot coffee's) read more

Service delivery time is the snag. The wait inside? Almost 10 minutes for 2 drinks. One Barista is handling the floor inside. There was one couple ahead of us. 4 other Baristas are working the Drive Thru. This is the third time the wait has been like this. Besides the wait, the drinks are still excellent. read more

It's close to my house so that's the only reason I go there. The Average wait time in the drive thru is 15 minutes. And half the time they get my order wrong. The person at the drive thru doesn't apologize. Very poor customer service inside and drive thru. read more

Great Staff... terrible entrance. Don't even think of using the Graham Road side to get into the place... if anyone is coming out the drive in you don't have a chance... use the Hudson Drive side. In store is small... some selection of mugs and tea and such... not as diverse as other locations... there are some out door tables... they are usually packed on nice days. The staff is amazing... any time... any day... attentive... funny... sympathetic... whatever you need... no matter your day... they rock!! read more

This is by far the worst Starbucks I've ever been to. They are slow, my order is always wrong even when using the mobile order.

While the parking lot is a little difficult, they still provide excellent service and the same great coffee experience you'd expect at any other Starbucks! The drive thru makes it convenient if you're in a hurry and if you're not there's adequate seating inside if you'd like to sit and relax while enjoying your drink or conduct a small meeting. read more

Starbucks - New mugs for your destination collection - Coffee & Tea Near Me - Cuyahoga Falls, Ohio

Peppermint mocha is my all time favorite ! Tried caramel brûlée with the bogo holiday drink it's very good! The drive staff is always friendly! read more

Starbucks - Bogo holiday drinks - Coffee & Tea Near Me - Cuyahoga Falls, Ohio

Friendly staff, fairly quick, and accurate! The parking and drive-thru at this location can be tricky. I usually would stop in after picking up daughter from school, or in evening, and there was no wait. read more

Starbucks - Grande Pikes Place... YUM! - Coffee & Tea Near Me - Cuyahoga Falls, Ohio

Nice Starbucks , clean& friendly staff . The issue with this location is no parking , they have at most 10 parking spaces .. You have to park illegally next door or drive in circles till a spot opens up. read more

I stop here often, and today I accidentally ordered my drink as hot instead of cold, and they did not offer to remake it even when I offered to repay. Made me very upset with a bad drink. read more

I'm pretty into this Starbucks. Of all the locations nearby (Portage Trail, 59, etc.), I think this is the best one for just sitting down with a laptop for a few hours & getting work done. The drive-thru is usually busier than the store itself, so it stays pretty quiet, & there's usually plenty of seating for the amount of patrons who do make their way inside. Lots of outlets, usually-friendly staff, etc. read more

Loud employees. There were many of them, but a simple hot chocolate took a while. Not my favorite location, but it was okay.

I am really getting sick of starbucks only because i watch people pull in with crappy cars or want to be suits and pay $8 for a drink. Starbucks is the new carton of cigs for those that shouldnt be spending $6 per day to feel cool. I just dont get it.......that said, the lattes are good. Not a fan of the coffee anymore.... read more

I've only been to this location twice and had mixed experiences... Going through the drive-thru was great! Hardly any wait and friendly staff (regardless of the late hour).. However, my experience stopping in wasn't as pleasant. I decided to try out a new tea that I had read splendid reviews on.. When I went to order, I specifically asked to have it shaken because online it said often the baristas won't shake it (even though they are supposed to) unless you ask... So I figured id rather be safe than sorry.. However, the barista started laughing like nobody's business and rudely barked that it comes shaken. He proceeded to attempt to be funny by throwing my drink up in the air to give it to me, asking if that was shaken enough for me. I was rather intimidated by the experience and am planning to drive the extra few minutes to go to the other Starbucks in stow next time. read more

Shame they don't allow zero stars! I've stopped here 3 times and today was the last time 3 times 3 messed up orders and have had to wait extra long at the drive through only to get the wrong order! Oh we can remake that sir. OK I have another 10 minutes to wait and I have to go back around and get back in line because there's no parking. Never again Not like a Vente DeCafe White mocha is difficult! read more

I'm pretty sure I'm addicted to their bacon gouda sandwiches and chai tea lattes. Seriously, I'll be billing Starbucks for my therapy. They're that addictive. My only gripe about this location is the parking lot. It's on a super busy corner and it seems to be very cramped. The drive thru lane wraps into the parking lot which makes it impossible to get in and out of spaces. read more

Awesome staff, same great quality coffees but, my god someone call Mr. Starbucks and tell him this parking lot is awful and dangerous!!!

Brutal time in drive thru. Longer than 10 minutes. No apology for the wait. I'm a Starbucks lifer so this pains me to rate them so low. But, feedback equals love. read more

Zachary is really nice and great. Supporting staff not so much. Super messy and slow and waited 10plus minutes for an iced coffee. Womp womp. read more

Starbucks...YOU HAVE A DRIVE-THRU! Thank the baby Jesus! The service was fast, my drink was perfect, and the guy at the drive-thru was funny and nice. What more can you want? read more

This is by far the worst Starbucks I've ever been to. I have 2 small children and getting them in and out of the car is a pain, so I always order through the mobile app and pick it up in the drive thru. Not only is it NEVER ready when I get to the window, but they always have to ASK me what I ordered. I order ahead so I don't have to wait, that's the point of the app. The stickers they put on the drinks and food items clearly say how many items are in my order and you still have to ask? Apparently they could see my annoyance today because they gave me a $4 gift card, claiming it was for how long we had to wait. Then we drive away and I realize the bag of the Bare Fruit Medley chips ($3.95) that I ordered for my son were missing and I see a sticker on the outside of the bag saying they didn't have them. Well I was still charged because I ordered ahead, so the gift card was in fact NOT for our wait and terrible service, but to make up for the fact that their app says something is in stock when it's not. I never have these problems at any other Starbucks in the area, so it makes me furious that these employees just don't care about their job or if you have a shitty experience. read more

Great service once you get inside, but parking can be absolutely crazy here. I actually avoid this place between 7 and 8 AM. Other times, it's okay. read more

I was dragging and looking forward to my caffeine to get morning going. Lewis put a smile on my face and perked me up with his outstanding customer service in the drive thru! Awesome experience! read more

Great service, usually pretty fast at drive thru. My order has always been correct. I really like most everything but my latest fave is cold brew coffee. The price is fair and its flavorful but not too strong and bitter. Also love the oatmeal. It has nuts, dried fruit and syrup that can be added to it. If I had to find one thing to complain about it would be that I never get napkins. Not a big deal. I just need to remember to ask. read more

My fiancée and I visited this location to get some drinks and work for a while. However, we were greeted with blasting music. It was so loud that I couldn't hear my fiancée talk. It was distracting beyond words, and we couldn't get anything done and had to leave. We were two of three people in the store, which is tiny, so the music was even more intrusive. I understand that Starbucks has to play music in order to encourage people to not stay in the store, but this was simply ridiculous. We ended up wasting our money tonight, and we will not be visiting this location again. Extremely disappointed. read more

This is a pretty great location, the waiting time can be a bit long sometimes, but it's never much more that 3-4 minutes (that was with 3 drinks and a breakfast sandwich though, so not bad.) I don't go inside here often, I normally just go through the drive-thru since it's easier for me, but the one time I did the service was pretty good and after I ordered I got my drink almost immediately. I was a little confused on where everything was inside, but that's only because I've been inside a few other Starbucks locations and used to things being in certain locations and all that. The Frappuccinos I've tried there are heavenly, and they only got my order wrong once I think but I'm not sure if it was wrong or not. Basically I ordered a pina colada tea but it looked different. I don't know if the barista made it wrong or something, it's all very confusing to me, but this wasn't much of an issue for me since the taste was the same and it was a large order so it's understandable. From my personal experience I wouldn't recommend getting anything from the fridge because I got a chicken wrap from there and it was terrible. Maybe be open to other items from the fridge, but I'd be careful of anything with sauce. All in all, I go to this Starbucks frequently and don't plan on changing that anytime soon! read more

It's ok to have a good time at work but the employees at this location is not ok. They were loud and were more concerned about having a good time than taking my order (standing there...just looking at me) I love Starbucks and go there daily. I will not be going back! read more

I have a friend working there and he is very nice w/ extra ordinary costumer svc. skills. Otherwise, I am very disappointed from the service. I drove with my wife we order a very simple order:iced pike coffee and iced latte. They gave me warn pike blend. I came with the receipt . and explained to the gentleman about the mistake. They one guy rolled his eyes and had a horrible attitude, even after I showed him the receipt which had no warn coffee on it. how can you argue w/ facts right? he did....no apology no sorry, what happened to courtesy in modern America? I literally spend hundred of dollar going to Starbucks coffee houses..... read more

What I like about this place is that my latte is always the same -- always perfect. Sometimes at other coffee places, one time it's great, next time it's not. Most of the people at the window are really friendly. I've had one girl a few times that barely glances at you when you drive up. The only thing I don't like about this location is the way the parking and drive thru is set up. I enter from Graham and others can enter from the other street. When the drive thru is busy, it's a mess in the parking lot. But, there's not much to be done about this. read more