Olivia is extremely RUDE and unprofessional! I have never had a bad experience at this location until interacting with her.

This location is very popular! For being short staffed, they are very friendly and on top of what they can control. Their food is always fresh and their coffee is brewed with excellence! Hint: they are busy from open until 10am usually, so go with time to wait in line through drive through. The lobby is generally empty so please go inside if you're in a hurry. :-) read more

Starbucks - Venti Caramel Macchiato with vanilla sweet cream, extra Carmel drizzle, lined with Carmel sauce, turned upside down! - Coffee & Tea Near Me - Columbia, Missouri

Allison could be a bit more friendlier over the phone. Not even a good morning back. Seems rushed and unhappy. Needs better customer service etiquette. read more

THE BEST EVER!!! 10/10 and I cannot emphasize my love of this place more... if it wasn't weird to Kiss them I would LOL! Actually good AF service and sweetest fricking baristas on earth read more

Extremely rude, ordered my coffee 10 minutes in advance and it was melted. Politely asked them to ask them to make it again, and the cashier slammed the drive-thru window closed. After it was remade, I was lectured by an employee about how quickly a drink can melt! read more

I decided to come to Starbucks today to get some work done. Needless to say, I am BAFFLED at the employees here. Not only where they very obnoxious, but they were loudly making fun of customers that were going through the drive through. Mind you, the cafe is full of other people who can also hear this nonsense. Very unprofessional. In addition to this, the lady who took my order was very impolite and did not talk at all when taking my order. She acted as if it was an inconvience for me to be ordering. Very strange and unprofessional environment here. Maybe give your employees a lesson on bullying. Embarrasing. read more

You ever seen that video of Mike the chicken? He's that poor little guy who had his head cut off and survived. He runs around banging into stuff and need help eating and drinking. It's a fascinating story, truly. Now imagine if there were six Mike the chickens and they all worked here at the same time. Starbucks all has basically the same quality so the star rating is purely service related. Side note, this drive thru is laid out just awful. Probably designed by Mike the chicken the engineer. read more

The service is horrible and the staff, especially the girl with all the piercings in her face, is very unprofessional and rude. She yanked a cup of strawberry refresher out of my wife's hand because she said no ice , took it back through the window and picked the ice out with a spoon then topped it off and sent back it the window. This is a big food service no no,.... When we ordered we also asked for a cup of ice separate for my hot refresher that was in the car and were told NO!!! You ordered your drink without ice remember..she then shut the window.This store constantly gets orders wrong and gets snooty when it's brought to their attention. BUYERS BEWARE. read more

Great Starbucks! Convenient and a great customer service experience. Lots of seating indoors. Louder seating outside. Nice staff. Good drinks. read more

The wait time is absolutely ridiculous in the drive thru. I ordered a latte and a sandwich, and I was told I had to go back through the drive thru line a second time because the latte wasn't ready yet. I can understand if you need to have me park somewhere or make me wait at the window for my drink, but why would I have to go back and wait another 20+ minutes in the drive thru line? No other Starbucks does this and it's very frustrating. read more

Inside purchase. Nice people, fast drink service but food - waited a further 15 mins for 2 sets of egg bites and then left as I could not wait any longer. Could see they were prioritizing drive thru traffic over inside customers. Won't be visiting there again. read more

Make sure you check all cups for your name because they don't always follow the alphabet

They have a clover machine. They have a clover sign. But they won't sell you a clover coffee for some reason. Otherwise they're fine. Well... I received my birthday free drink, but I only drink drip coffee or clover, so I held the coupon until their Clover machine was fixed... But by then my coupon expired. read more

Starbucks - Coffee & Tea Near Me - Columbia, Missouri

Bumping up my review to 4 stars. Always busy and always courteous staff. In all the times I have come here I have only had one time where, maybe, the Pikes Place coffee tasted a little oldish. I still mostly use the drive thru but when I do go inside, it is always clean and crowded. read more

Several groups of customers this morning with no masks. No sign requiring one and no staff member saying anything about it. Obviously they do not care about safety. I wonder if they follow food safety rules. Avoid this place. read more

I still stand by my original review. This Starbucks is the worst in Columbia. They are very inconsistent with their orders. I ordered two venti iced caramel macchiatos at this Starbucks the last time I went and they were like night and day. The exact same drink, same size completely different taste. Ridiculous. read more

I'm so disappointed. I am regular here and I come at least once per day. I was so excited when I knew the Unicorn Frappe came out. I ordered one last night. They didn't put the blue syrup ( blueberry?) inside and also the topping. It didn't look good or taste good read more

Starbucks - Unicorn frappicino without the blue syrup. Disappointed! - Coffee & Tea Near Me - Columbia, Missouri

This is my usual Starbucks location and I'm never disappointed! I decided to try something new that I found on Facebook! I got a venti iced coffee with no classic, but heavy cream, 3 pumps cinnamon dolce, 3 pumps of vanilla and cinnamon powder! I even got a pup cup for my dog! read more

I live in CoMo and drive past this store often, always thinking to myself that it looked nice and modern but never going in. I read all of the reviews before I tried this location for the first time and geared up to possibly be disappointed. But, I wanted to see how it was for myself. Tonight, a Saturday evening, they were short-staffed with only two people working. The only indication that there was any strain was when I heard the gentleman who helped me tell the young lady on drive-thru to "just breathe" through their headsets. He was perfectly polite to me, provided excellent service, and kept calm and cool. I've worked at a Starbucks before and know how difficult that can be when understaffed on a Saturday. My coffee was delicious and correctly made and I was very happy with my experience, even though it took a teeny bit longer than usual. As for the lobby, it is attractive and modern with plenty of outlets. Although, the coziness is slightly lacking with most of the chairs being hard barstools and only a couple of squishy armchairs. Regardless - I will be back! read more

Employees are really friendly HOWEVER you will most likely wait 30m for a cup of coffee in the morning. No joke.

I understand that staffing shortages have been an issue during Covid. And anyone I have ever spoken to at this location has been very nice. However, I don't understand how other locations in town can do such a better job than this one. I have given them multiple opportunities to do better. I tried to place an order through the mobile app, and it was more expensive at this location than at the Broadway location. Today, I waited in the drive-through line 27 minutes for one drink, and they got it wrong! I could've ordered ahead through the app at the Broadway location (a feature that is often disabled for this location), driven across town, picked up my order and driven back in the time that it took me to sit in the drive-through line here for them to get my drink wrong. I really want them to do better, it's the closest location for me. But I pretty much think of them now as the "emergency only" Starbucks in town. read more

Went in there and ordered two drinks and a breakfast sandwich. Both drinks were completely wrong and the sandwich was ice cold. We were the only people in the store and there were a total of 7 people working. You think 7 people would be able to make 7 drinks. Joke of a place. read more

I love this Starbucks! I don't understand why people feel the need to be so petty about silly things that obviously were a one time occurrence or an accident. I don't visit everyday, but when I do visit the employees are always pleasant attentive and helpful. I'm sure every one of my visits hasn't been perfect, but I've worked in the food industry and I don't get upset about the little things, especially if they apologize and correct it. Nothing has happened that compelled me to write a negative review, actually the opposite. The employees at the Nifong location need some positivity because they are wonderful! Always smiling, happy to answer any questions and wishing me a great day! Thank you Nifong Starbucks crew! read more

Terrible service. do not go here. Placed a pick up order at 11am and waited for 30 mins before I was told they didn't see it. was then told it would be a few minutes before I got my drink, by then I was already late and asked for a refund. was then given a $4 gift card only after asking if i Would be offered anything for my wait when it was blatantly missed as I had confirmation on my phone of the order time and location. Don't go to this location read more

Food and drinks are so good but prices are a little high. Most things a are 5-6 dollars a pop and you could just go to the grind for much cheaper. But the actual product itself is really good read more

they need to turn off there online ordering if they know they are 20 minutes behind...ordered an expensive drink came in 15 later and was forced to leave it there as they were 30 minutes behind...serious waste of time like turn it off oh my god people don't wanna wait 30 min read more

This is a relatively new store. It opened last fall. I would think that whoever invested their capital into this real estate, brick/mortar, fixtures, and hired staff would want to ensure that it was maximizing their return on investment. Evidently, they don't care. From the first visit, I have experience nothing but frustration at slow and uncaring service. Inside, once you finally get waited on, there will be plenty of time to watch the circus. This staff, in a perverse way, could be classified as entertainment. The drive-up is no better. Last time, the window clerk had the tip box placed directly in front of the service window, outside on the self, directly in the path of order pickup and paying. It could have been accidentally knocked off the shelve as I was trying to get and pay for my order. The last straw was when I reached for my order the employee was holding. He actually pulled it back away from me and tersely said "that will be $6.40". Maybe I look like a drive-away. I did not use the strategically placed tip box. read more

These guys absolutely suck. I don't mind paying $5 or more for good coffee, or even the mediocre swill at the average Starbucks. But the coffee schmuck at this place kept getting our order wrong and then insisted on arguing with my wife and I over the order and the fact that we had to correct him multiple times. Ultimately we were charged for coffee we didn't get and had to reverse charges with our bank. This place can fuck right off. read more

This location is a hot mess. The actual location is crammed between a sonic and strip mall and the traffic flow around the property is terrible. I tried to give the service and employees a pass at first as it was clear everyone was still getting used to workflow. Things have not improved since they opened last year. I rarely go inside so can't comment on that spectacle, but the drive thru is awful. I can't figure out their workflow. They have two registers, it appears one for orders and one for cash, but the employees are constantly crossing each others paths and the overall impression is a chaotic and disorganized mess. There are far better coffee shops in this town to continue to support this overpriced corporate cluster bomb of a store. read more

Starbucks - How my black coffee was handed to me today. - Coffee & Tea Near Me - Columbia, Missouri

What a nice people...waisted my time, gas and money I came for 2 caramel coffee and some cheese pastry they give me a different thing when I call them to replace my order they just acting like stupid after me paying what I wanted read more

Never have I seen a staff be so rude from every position. Their lack of attentiveness and being genuine was almost remarkable in such a poor way!!! I thought the cashier was just being rude to me cause of a "bad day" but as I did my office work and watched the staff they were just rude from the leadership down to the team members. Sad to see businesses who care more about numbers and money than they do people! Can't wait for Chick-Fil-a to come to Columbia to re shape the market on customer service!!! read more

Consistently understaffed especially during running for coffee/breakfast on the way to work.

I honestly don't know why people have left such negative reviews. All of the employees are always very pleasant to talk to and efficient. Obviously if they are busy or the machine is broken you're going to have to wait but that is out of their control. Every drink I have ordered has been great and the service has been amazing. It's become the only Starbucks I will go to in Columbia. read more

Employees are rude and slow, waited almost 30 minutes for a mobile order, they were making drinks for people that came in after we were waiting, and they avoided eye contact with us while we stood there and waited. Absolutely ridiculous and the orders are always either wrong or taste worse than any other location. read more

Usually don't write a bad review but they need to know when they do poor work so that they can do better next time. They were fairly busy so understandably they take longer. They got one of our orders wrong so I went back up to have them correct. Waited 10 minutes and they were making everyone else's drinks so I went back up and asked about our drink and she said it was coming up. Waited another 10-15 minutes and as I was watching her she certainly was not making our drink and was even on her phone at one point...not cool Starbucks.... You can do better than that. We finally just had to leave. read more

I would agree with the previous reviews. First, whoever decided that shoving a Starbucks into the parking lot of a Sonic would make for a pleasant drive-thru experience clearly failed Civil Engineering 101. Location aside, this establishment has failed to accurately process my order several times. People working the drive-thru often seem overwhelmed and less than friendly. If you are a patient person, by all means park behind a Sonic, watch the cars try to figure out how/where to get in a line that isn't moving... then order some coffee, wait some more and have a scowling person hand you a hot cup of "I didn't order this." As for me, I think I'll drive on up to the Broadway location... I suggest you do as well. read more

Starbucks is Starbucks. When u come here u know what u are getting. The Caribou place is my favorite but if u crave Starbucks, that's what u get; exactly what u have come to expect. read more

The employees were extremely rude and talking about myself and our group to each other on their headsets. They were talking about kicking us out because a couple of us had grabbed Sonic drinks; however, we also bought food from Starbucks. Horrible customer service. I will never be going back. read more

I come to this Starbucks frequently simply out of convenience. However not only is the flow of traffic (both inside and outside the store) a mess, I have never been very thrilled with the employees. Most of the time they are either shouting at each other or gossiping about other employees at an extremely high volume. read more

We visited this store several times. There is no half'n half creamer in their condiment bar. If you want to add half n half creamer, you will need to ask for it. They will take it away immediately. Last time, I just put a little bit in my cup and i didn't think I had enough, but they already took it :-( read more