I travel for work and visit Starbucks all over the country. Most mornings start for me with a dark roast coffee and a turkey bacon cheddar egg white sandwich, so I've been to quite a few locations. This Starbucks stands out above the rest. The team greets everyone who walks in the door with a cheerful "Good morning," they smile, they serve, and they hustle. The positive vibe is contagious and sets the tone for the whole day. I'm not sure who the manager is, but they deserve a lot of credit for hiring, training, and leading such a great team. You've raised my expectations for what I should experience in my travels. Keep up the excellent work! read more

Starbucks - Dark roast in a mug, yes a mug! - Coffee & Tea Near Me - Collinsville, Illinois

Stopped in Feb 27 about 7:30 pm, had 3 hours left to get home. 2 gals there joking about who was going to wait on us using their headsets. It was obvious! We stood there for a minute and a half, and I asked "so what's going on, are you open?". They looked at each other, still hesitating and one asked oh do you need something? They were both rude after that. We stood waiting at the end of the counter for pick up, and they placed our orders on counter where you order and went back to sweeping/mopping. I said the pick up area is up front, not down here. Definitely not up to Starbucks standard. read more

Worst service and slowest service you will receive at any location. Don't ever go at night.

Never had a bad experience at a Starbucks until now. Always my stop on my road trips down because they have good bathrooms. Workers were joking around and would not open the bathrooms even though we were polite and spent 30$. Realizing all other poor reviews for this location are accurate. Sad :( read more

Wow. Over 30 minutes to get one latte. Way too long for a highway stop. Packed with poor folks waiting on orders. read more

Generally satisfied with most Starbucks including this one. But today, popped in about 2pm for a flat white and a couple sandwiches for me and my boy. Grabbed the last tomato and mozz and handed it to the worker then ordered a sausage egg and a flat white. There weren't many people inside at all....the coffee came after a reasonable wait but the sandwiches were just mia. So finally I ask the barista working the counter unit and he helped. Went looking for them and nada. The sausage was sitting there by the oven so he put that in a bag and handed it over and it was still hot so I gave it to my boy. Apparently my sandwich was gone...likely got handed over to the drive through (((shocker!!!!! Starbucks everywhere seems sooooo much more focused on their drive through customers. Plenty of times I've gone in to a Starbucks and had to wait a few minutes as no one took my order. But I digress))). So he asked if there was another one I wanted since there were no more tomato mozz in the building....so I handed him a grill Cheese. He he def it off to the worker at the oven and went back to making coffees. Five or so more minutes go by and we finally said fk it and left. So....Starbucks just got me for $17 for a tall Flat white and breakfast sandwich. read more

Considering I am now looking at more reviews, I guess we should have looked before. My boyfriend and I were on our way home from a trip with 4 hours left. We waited 30 minutes for 1 of the 2 drinks that I clearly saw them print the sticker for, then set aside. The workers were competent enough to stare at my boyfriend and I from the other side of the room, yet have the indecency to not say a word to us. Until we brought something up, there was no refund, just an "I'm so sorry" for a very evident negligence. For being "convenient", you should do better. read more

Traveling & needed a 4:30 perk up! Waited 10min in line, behind 2 other people ordering, to be told they are running 20min behind for any orders placed, even items not needing brewed. 3 staff behind the counter. 4-5 people at tables. Who wants to wait 1/2hr to grab an iced coffee & iced tea? Walked in because drive through was busy. I guess they'd prefer you wait in your car in the drive through and walk in customers don't matter as much? Needless to say, we didn't need expensive caffeine that bad. One more reason I don't typically frequent mediocre chains. I incorrectly assumed they had their process down more efficiently. read more

1:00 pm Monday, January 21,2019 The manager here today is AWESOME! She went out of her way to correct a problem with a defective lid on a January cup. I cant express how much we appreciate her. This was a gift and the lid flap had been loose/leaky since purchase but finally came apart. The plan was to continue to use it after January (since it insulates well) so it was a sad thing that it was broken. She really made the day (and week, month, and even year). Thank you Excellent customer service! read more

Starbucks - The 2019 January Cup - Coffee & Tea Near Me - Collinsville, Illinois

Do not go to this location! I walked out after waiting almost 30 minutes. The staff was incredibly rude when I inquired about my order. I left without a refund and without my order. read more

Waited over 30 mins for an order we placed in advance for pickup in the first place. Two coffees and two pastries. Won't be coming back to this location. read more

No complaints. They got my order wrong once. They are pretty busy, so there's usually a long wait.

Always a great Starbucks! Their team is super friendly and knows many regulars by name. They always seem to get drinks out quickly no matter how many people are in line and the store is always clean and well stocked. They even have Cold Brew and Nitro Cold Brew on tap! read more

Starbucks - Pickup - Coffee & Tea Near Me - Collinsville, Illinois

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Lorraine was so sweet at the drive thru and was extra thorough even though they were busy. Drive thrus have been crazy because of covid, but Lorraine really was such a ray of sunshine! read more

Starbucks - Pumpkin Cold Brew - Coffee & Tea Near Me - Collinsville, Illinois

don't recommend Starbucks in Collinsville IL. they are rudez useless and your order takes more than 45 minutes to get A drink. ridiculous

Do not go here on Saturday morning!! Slow, slower, slowest. 25 minutes for a cup of coffee is abominable.

DO NOT GO HERE. This location has the absolute worst staff who are always rude and 30 minutes behind. I've been overcharged multiple times and have never had a good experience with them. read more

While Starbucks isn't the greatest coffee in the world, I have coke to be really attached to this location. The mid-day crew has come to know my order when I come in. I spend hours in here reading my bible and doing sermon prep. I the venti iced coffee, heavy cream and 3 stevia. read more

Starbucks - Coffee & Tea Near Me - Collinsville, Illinois

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Love this starbucks, know me by name and know my drink. Definitely feel like I am at a "barista". Thanks everyone for making me feel so welcome read more

The drive thru is ridiculously slow here. 4 cars in line and over 20 minutes on an afternoon-not the busiest of times. They also don't have the nitro cold brews at this location. read more

If I could put zero stars I would. The worst service I've ever had at Starbucks I sat and waited 30 minutes for a cup of freaking coffee. I will never go to this location again and I don't just anyone else do read more

I had a horrible customer service experience in this store and requested a refund, instead of refunding me they debited my account again. i had to call the corporate office 2 times just to rectify the situation. I will never patronize this location again read more

Justin at the drive-thru window is fantastic. He's great at his job and is very nice.

Tiffany is my favorite Barista. She has a smile on every Sunday Morning. She remembers my family and asks about them when they are not with me. The rest of the staff has a group dynamic that makes you want to see them as much as you want your morning coffee. They have created community in location that is frequented by people passing through on the highway. read more

Starbucks - A little snack to start the day. - Coffee & Tea Near Me - Collinsville, Illinois

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What could be better on a cool spring day. A triple white chocolate mocha. Needed the caffeine to get me home to Arkansas. Great customer service. Barista was quick and courteous. Exactly what I needed in a hurry. read more

Great job, friendly, fairly clean and food items were fresh. I would come back here again. Starbucks should have a more even evaluation of upkeep on their locations. St. Louis locations are horrible dirty and food selection is always limited and stale. read more

The team was kind and the drive-thru time was nice and short even with it being full. We especially appreciated the kind worker at the window handing out drinks. Our peppermint mochas were also made perfectly. We passed through and needed a caffeine fix. It was a perfect location right off the highway between STL and Chicago. read more

Always so nice, saying good morning and have a great day! The drinks are always perfect!

Ok, so I finally had to write a review for this location, because again today I sat in the drive-through for a solid 20+ minutes, YET AGAIN. This is the SLOWEST Starbucks I have ever been to....and I go to A LOT of Starbucks! Whether you go inside or go through the drive-through does not matter, either way is incredibly slow. Do not stop here if you are even slightly crunched for time. The employees are always very nice, so this appears to be more of a management/staffing issue, but they seriously need to get it together here. read more

This is the WORST Starbucks I've ever been to! I ordered at 8:21am and it said 6-9 minutes. At 8:36 I asked the status and she told me it would be ANOTHER 20 MINUTES until I received my order. Luckily, receiving a refund didn't take a lot of time. read more

I really hope Yelp doesn't kick me off for reviewing Starbucks. But, to be fair, it's the LOCATION that I am reviewing, and not just Starbucks in general. Let's be clear. I just love these guys. They are always super duper friendly and I've never had a bad experience. I usually rock the drive-thru (please don't kick me off, Yelp), but the few times I have been inside has always been pleasant. And not just the "Thanks for coming!' pleasant, I'm talking light banter pleasant. I love light banter. Especially when it's done right. And now that I'm pregnant and have a laundry list of a single coffee order, they never seem to judge me. It's ok, I'm judging myself for the grande iced decaf nonfat vanilla latte. The only reason for the 4 instead of 5 stars is that sometimes their service is a tad on the slow side. But even this is ok with me. Once, when I thought I was having my first bad experience there because the dude was taking forever, it was actually him remaking my drink because he couldn't be sure he'd used decaf. And to top it off, he just gave me the "screwed up" drink in case I knew someone at work that would want it. Damn I love these guys at the COLLINSVILLE Starbucks. read more

I get it, you get busy. That's normal. It's how you handle it that matters. 25 minutes for a coffee is unacceptable. What's worse, when people complained to the manager, they were dismissed. The young woman taking order would say she had no idea how long it would be! You better have an idea! You know when the orders placed, you know when the name is called. Step it up a Cville! read more

This location is close to my house so I tend to visit a few times a week. Staff is always nice and my drink is always amazing. But...they need a second register!! It seems when I visit that it is always busy and a line forms immediately. They need to keep the place a little cleaner as well. Dusty and sticky on the chairs and tables (I take mine to go but I see things while waiting in line). read more

Staff was very kind and respectful. The only thing is, that the drink I got I barley got any liquid. Thats my fault I guess.. Either way this place is pretty good and I can tell they care for their costumers that come through to get something delicious. Honestly I would come here again thank you!! read more

Always have relatively quick service and their employees are very friendly and with great customer service.

I've been going to this Starbucks for at least 5 years. I'm not sure why I've never wrote a review before. ‍ This Starbucks is the friendliest on the Illinois St. Louis metro side. Since I'm a regular, they all know my name and greet me with it. The only other place I get that is Target in Edwardsville, but I worked there. They are all super friendly and hold good conversations- when not busy. I think I've only had two issues in the years I've been coming here, and that is a lot when I'm a regular. They corrected the issue, without hesitation, and were apologetic about it. I've seen this with other customers too, not just regulars. Good food, good drinks, and good baristas. read more

First of all, I am not one to complain. I am a loyal Starbucks customer but would not recommend this site with current front of store staffing. In the 15 minutes I was in the store I observed that most food orders were either forgotten to be processed or resulted in lengthy delays. I witnessed multiple customers leave because of how slow the ordering process was and the lack of customer service. In my little time at the store this morning I saw three drive-thru customers come back in to get their order corrected.As I heard one drive-thru customer say when they pulled away from the window-Huge Fail at Starbucks today. read more

Such a friendly atmosphere!! The baristas were very nice and fast. We ordered 8 drinks and were out within 10 minutes. They definitely made me feel welcomed read more

Everyone is always friendly, make perfecto drinks my daughters fave is mocha frappe mine is iced green tea, or dark roast!

Never been inside but the drive thru staff are always pleasant and apologetic if they are busy. Great customer service for sure!