Iced Carmel Brûlée Latte Stopped at Starbucks on Emily Drive at 8:45pm on January 3, 2026. I've ordered this exact drink at multiple Starbucks locations, including this one and cold foam has always been included. When my drink was made no cold foam was included. I asked them about the cold foam and they would not fix it, or even allow me to pay for cold foam to be added. The employees were rude and do not meet the usually high standards of Starbucks. So disappointing! Do better! read more

It would be zero stars if possible. Went inside to order because drive thru was insanely long. I ordered at 12:20 at 12:33 still waiting on 1 drink. Lady who ordered before me still waiting! I asked how much longer for my drink? "We are very backed up". No shit! Do I asked for a refund. That took 5 more minutes and was met with an attitude. I'm sorry you are backed up, but customers inside are just as important as customers in drive thru. No way all those people ordered before me, maybe 5 of them. So here is some advice, if you are too backed up to be able to provide adequate customer service, you could.... Close the lobby Put up a sign on door that says "sorry for the inconvenience, we are extremely busy at this time. Drinks ordered inside could take up to 15 minutes." Then it's on me to decide to wait or go to a different location. Shut down online ordering Have the girl who just took off her apron to stay a while. Have 1 of the 2 girls on the drive thru registers make drinks. It's a holiday, staff better. read more

Service is usually good here but they went insanely heavy on the ice. The drink tasted good but I finished it in about 2 minutes. read more

Starbucks - Iced brown sugar oatmilk shaken espresso - Coffee & Tea Near Me - Clarksburg, West Virginia

Some of the best Starbucks coffee drinks ever. Friendly service. Very few inside seats due to C19. Super glad we stopped here. Would seek this location out again. read more

Most of the time the service whether you go inside or out is very good. I like that hot beverages are actually hot. The reason for the 4 stars: once the lobby was opened to customers I noticed the store not as clean as before the pandemic. Tables, counters, floors, and the outside need cleaned. read more

The staff are always friendly and courteous. Very clean environment. My favorite Starbucks to visit.

What can I say, I like Starbucks. In a town this size, this is one of the few I can go to when I'm here. I'll keep it short: they have great free wifi, decent service, and a nice decor/atmosphere. They have a good selection of foods and teas/coffee. Your usual Starbucks with a hometown feel. I feel that way because it's in my own hometown. Easy, convenient, and friendly. read more

Starbucks - Grande, vanilla roobios perfection. - Coffee & Tea Near Me - Clarksburg, West Virginia

A young barista was very courteous and attentive. Location is kind of bad? Perhaps that is ok for the locals but I was definitely watching my back when I opened my car door. There was a man in women's bathroom. I was like, "who does that? read more

Good service, very friendly and welcoming staff, delicious drinks, and great food! The main area of the store is kept very clean, as well as the bathrooms and tables. Not once have I been inside and seen any kind of mess- not even crumbs on a table! It's a Starbucks, it's what you'd hope it to be, so if you're in the area and you want coffee (or some yummy food), it's worth stopping by! read more

This was disgusting! I was drinking my iced caramel macchiato and when I got to the bottom there was a cockroach!! Also when I bit into on of the cake pops there were ants all inside of it! I'm almost puking just writing this!! read more

I hate doing this but I felt it was necessary. I came in there to grab a coffee, there was no customers inside. I stood at the counter and waited and waited while three young people chitchatted. Total of seven employees, while four were working the drive-through. Backed up 10 cars at drive-through. Manager had to holler over to the three people talking and asked them to please handle food and the front counter, they ignored her. She asked again and one finally came over and took my order. Meanwhile the place is dirty, the parking lot is filled with trash and the condiment counter was despicable! There is no excuse for this at a Starbucks. Shame on you Starbucks! Get your act together. read more

love their coffee but..... got shorted again!! Bought two skinny size coffee's. When I arrived to my destination. Opened the cups. It was barely over half filled. If I receive a refund or free coffee then I will rate them higher read more

I'm a daily-weekly attendee and have been ordering a water with lemon and strawberries. They have been making this drink for me for over a year. They don't have fresh lemon so they do a tablespoon of lemonade and charged me for 2 fruit additives. This week they didn't know what to charge and kept asking each other, I told them what I was told by the shift leader which was to charge for 2 fruit additives. They come to the window and tell me there was a new policy change and they had to charge me for a refresher bc it had lemonade in it. I contacted Starbucks hotline bc I have been a manager and know this is a response they like to tell ppl when they don't know the answer and just want to get them out the door. They literally train you to do this LOL they tell me it didn't sound right and they would have a district manager call me to talk about this. This district manager tells me there was recently a policy change on the number of additives you can have and "have to draw the line" bc it doesn't matter how much you get added to a drink, you have to charge for the cup size of that beverage. So, previously $1.08 has now turned into $6 for a tablespoon of lemonade bc they don't carry fresh lemons. There is a significant price difference in 1tbsp and 7 large pumps of syrup concentrate. They don't charge the same price for a tall as a grande, venti, or trenta. I find this to be utter load of crap. Not to mention the lady at the window shoved my drink at me and I had to try to get grip of the cup bc she was so rude. Customers can ask questions anymore. You pay what they say or you're a disregarded customer that doesn't deserve respect. That I do NOT appreciate at all. read more

I worked at Starbucks for years, so when I go I know what to expect. I'm super disappointed. My ice coffee is extremely watery. My sisters venti drink only came with two shots not the standard three. They didn't put whip cream on one of the mochas which is a standard. No name tags on the baristas. I watched them place lids on improperly which is a QASA and won't mean anything to them unless you work at Starbucks. Barista was rude. Don't put the least friendliest person on drive thru. Just put them on bar or customer support. read more

Marley was so incredibly sweet and helped my mom with exactly what she wanted!! The world needs more employees like her!!

This was the fastest serving Starbucks I have ever been to. What a great team you have here. And to comment to the person who saw a man coming out of the women's restroom: they may have been out of toilet paper. When I went to the women's restroom they were out of toilet paper and when I went to ask for a roll everyone was so busy. I did think twice to just use the men's restroom but then a cashier noticed me standing at the register and quickly replaced the rolls. read more

Fast service and accurate order! The young people working the window were courteous and very helpful!

Great team. Seemed a little slow to get ordered out so that's why it's a 4. Didn't hesitate at my daughter's special request. Everything made to perfection. read more

My husband and I stopped in for a little afternoon refreshment while en route from Pittsburgh to Cass. My Shaken Iced Green Tea was the perfect refresher after a long drive (and still about half way to go!). This is your basic highway interchange Starbucks, but it serves its purpose well. read more

My boyfriend and I went to this Starbucks and got a pumpkin cold brew and a drip coffee. The coffee smelled so bad (didn't know that was possible) that I asked him if he farted. Definitely got a taste of fall with the cold brew because it legit tasted like leaves. Sad! read more

They frequently forget to include a sleeve on my hot coffee, but the coffee is great. Service is always reasonably fast as well.

This Starbucks is very small. I recommend not going inside but just using the Drive-Thru. The staff is very nice and quick, too. They just remodeled so the inside is much better than it was before the remodeling. I don't drink coffee though, but the Cupcake Frappuccinos and Cotton Candy Frappuccinos are amazing. + The Starbucks app will help you save money and time. I highly recommended it!! read more

They used to be able to brew pour-over coffee, but I guess that policy just got phased out. Not even the (brusque/rude) shift manager can consistently do it right. Plus, dirty store while a tall barista guy was stuffing his face with danishes and playing on his smartphone (who also cannot make a basic-quality pour-over)--nobody tending to the dirty lobby in at least two hours (crumbs/smudging or paper fragments all over tables). And, the brunette barista felt it was all good to have the kitchen door wide open while whatever crappy music is playing in the kitchen competes with the lobby's music. Apparently in this place the customers work for the staff: at least we are expected to accommodate them, rather than anticipate basic expectations being met. read more

I mean I love Starbucks but the baristas are assholes! They are bratty pieces of trash. I started crying when my latte was cold and it was sitting on the counter like I love Starbucks, and I will not stop going but I am going to go to another. Go to the one by Cody's And Bonnibells! read more

The Starbucks didn't have venti size cups. Who owns a coffee shop and not notice they are low on size cups. Then I start drinking my coffee and I have coffee grounds in it. Disgusting! read more

Excellent service each and every time I visit! Order is always correct and never have long wait times like other franchise coffee shops!

Being a Starbucks gold card member for years, I have very high standards for Starbucks. This location is incredibly consistent and awesome every time I go in. I just moved to the area and have lived in cities with many many Starbucks locations and this one is my new favorite! They make winter better (and the other three seasons) :-). I do wish there was more seating inside but who knows, maybe they will expand one day... read more